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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Gavin Love

Orthopaedic Surgeon

Six weeks after my second hip replacement with Mr Gavin Love, I’m walking unaided, sleeping comfortably, and — best of all — no longer living with the grinding pain of arthritis. The only thing left hobbling is my memory of what life was like before the operation! This was Gavin’s second time working on my hips (he did the first one six years ago, which is still going strong), so I knew I was in excellent hands. His calm, confident manner and clear communication made a potentially daunting experience remarkably easy. He’s not just a highly skilled surgeon — he’s also reassuring, kind, and has the sort of calm presence that makes you feel like everything’s going to be alright. And it is. A big thank you also to Mr Matthew Cheketts, my anaesthetist, who I suspect could put someone at ease even before the sedatives kick in. Everything about the surgical experience was professional, safe, and smooth. The staff at Kings Park Hospital were wonderful from start to finish — attentive, friendly, and always ready with a smile (and, thankfully, the occasional cup of tea). They made what could have been a very clinical stay feel more like a stay with extended family — only better stocked with painkillers. In short, if you’re facing hip replacement surgery, you won’t find a better team. Gavin Love is, quite literally, a name to remember — especially if you want to walk away pain-free and wondering why you didn’t do it sooner.

London Bridge Sports Medicine

Sports & Exercise Medicine

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

Professor Richard Field

Orthopaedic Surgeon

Prof Field carries out a high volume of hip replacements annually, which, along with his research and other interests, gives him the breadth of experience and insight to be able to advise you in terms of treatment options and capability. I am so thankful for his advice to have both hips done together, he took away any anxiety I had and has significantly reduced the total impact of bilateral hip surgery in terms of down time. He is an exponent of the anterior approach and my personal experience has been, that with an independent local physiotherapist, at 3w post op, I was about a week ahead of where she expected me to be in terms of exercise capability, and any pain I’ve experienced has been very manageable. So quite a smooth recovery. Prof Field is a totally dedicated professional, who has personally kept in touch with me before surgery, after surgery at the hospital, and also after discharge, to check progress and give helpful advice. I would have no hesitation whatsoever in recommending Prof Field.

Dr David Hunter

Obstetrician & Gynaecologist

I had a hysterectomy with Dr David Hunter in mid-November through the Cross Border Directive after spending years stuck on HSE waiting lists. For so many years I was back and forth to my GP with symptoms from a large fibroid that was genuinely ruining my life. At 41, I was struggling to even walk up the stairs without feeling completely out of breath and exhausted. Dr Hunter was the first doctor I felt truly listened to me and offered real solutions. From the very first consultation right through to post-op care, he was incredibly kind, reassuring and professional. He's a gem of a man. I’m now two months post-op and I honestly feel amazing, like I’ve got my life back. I can’t recommend Dr Hunter highly enough, especially if you’re suffering with fibroids. He has made such a huge difference to my quality of life and I'm so hugely grateful.

᠎ Matt Frost

Audiologist

Embarking on my first experience of wearing hearing aids after several years of “mild” hearing loss I was resistant to wearing them all the time and found aspects bewildering. But I now realise, through Matt’s careful listening and understanding, how much there is to be gained by the aids. He made some adjustments to the volume which could only have emerged through experience - since it can take time to digest the details first time round, not to mention the “mental activity” involved in getting adjusting to aids. Matt was patient and thorough and i was left with a fresh commitment to using the aids to enhance my life rather than just “tolerated”.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

My surgery took place there and had to stay overnight due to vertigo and dizziness. The hospital was friendly, new and pristine. The nursing staff outstanding as well as of course the medical team. I had dinner and breakfast and it was also healthy and delicious. Yesterday I returned to have the dressing removed and it was equally good. If any criticism would be to the pharmacy with a 30minute wait to get my prescription and also despite being a Bupa hospital not having the availity to charge Bupa for medication- I am under Bupa Global and in other Bupa hospitals this is the case.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

I was put totally at ease by Dr Bashkis calm & very kind manner ..he explained & diagnoses what I had been suffering with & offered me a good treatment plan ….he took the time & trouble of explaining everything so well & answered any questions I had with such clarity & confidence which immediately put me at ease ..he offered me comprehensive blood tests which I received within a week & he kindly followed up with a telephone appointment to explain all the resits & plan of action ..I’m very grateful to Dr Bashki for all his kind & caring help ..thank you so much

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Professor Paul Chatrath

ENT Surgeon

I recently had my septoplasty done by Dr Paul and I honestly could not be happier with the experience. From the very first consultation, he was extremely thorough, patient, and reassuring. He explained everything clearly and made me feel completely at ease. The surgery went excellently and my recovery has been smooth. Dr Paul is not only highly skilled but also very thoughtful and caring. I felt genuinely looked after throughout the whole process. I would highly recommend him to anyone considering this procedure :)

Spire Portsmouth Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), General (Internal) Medicine, + 8 more

Very happy to see Miss Fraser 6 weeks after my fascial sling which has completely stopped my stress incontinence . I'm pleased to say my operation has been a success more than I ever expected and Miss Frazer and her team have been amazing from beginning to end . Wish I had this done sooner rather than waiting after 10 years of bladder issues since child birth . Looking forward to being able to do normal activities with my children without having to worry about my badder . Thank you so much .

Mr Simon Coleridge

Orthopaedic Surgeon

From start to finish my experience has been excellent, from admin to reception to consultations to the hospital team. Mr Coleridge has been clear & concise, answering my questions, fully explaining my options/ the prognosis etc. The option to wait probably the best part of a year for NHS treatment was not an option for my injury, and having had Mr Coleridge recommended by both my GP and physio I’d extremely glad I dealt with him, and he got me back on my feet…..literally!

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.

Dr Alan Watson

Gastroenterologist

Dr Watson is a highly professional and compassionate consultant. He demonstrated excellent knowledge throughout my consultation, providing clear explanations and offering reassurance regarding my concerns. I have consulted him previously for severe IBS, and on both occasions he was thorough, attentive, and supportive. I have great confidence in his expertise and the standard of care he provides.

Dr Venkatesh Subramanian

Obstetrician & Gynaecologist

I had a really positive experience from start to finish with Dr Venkatesh Subramanian. He took the time to explain everything related to the procedure and let me know that I could ask questions at any time. The procedure itself was quick and successful and I'm grateful to Dr Venkatesh Subramanian and the team for taking care of me throughout.