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Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan provides exceptional care. He made us feel so safe, reassured and happy throughout the process, from the first appointment to the birth and beyond. We are so grateful that we can say we had a magical experience due to him, completely stress-free and enjoyable. He was always available for any questions big or small and gave clear and quick replies. Dr Duncan is a lovely person who clearly loves what he does, which alongside his incredible expertise and experience, provides such comfort. His team and particularly Colette are also so wonderful and go above and beyond to help with any requests. I had a very swift and pretty much pain- free recovery from my Caesarean and the healing of my scar has far exceeded even my most optimistic expectations, which is no doubt due to the expert hands and the great care Keith took during the op. We would not hesitate to sincerely recommend to anyone and hope to go through this journey again with Keith and his team.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Dr Adam Friedmann

Dermatologist

We’re very grateful to Dr Friedmann for treating our older child’s severe eczema. Symptoms started at around 4 months old, but the initial treatments we received elsewhere were ineffective and the condition became severe. It took a long time to control until we eventually saw Dr Friedman. His assessment was clear, the plan was practical, and—most importantly—it worked. After a long, stressful period, our child’s eczema finally came under control. It’s very clear that Dr Friedmann’s primary goal is effective treatment and real outcomes, not just short-term symptom relief. We fully trust his clinical judgement, skills, and practice, and we highly recommend him.

Mr Mudussar Abrar Ahmad

Orthopaedic Surgeon

Dr Mudussar Ahmad, is an experienced and genuinely compassionate surgeon. Throughout my treatment, he was consistently informative and took the time to explain everything clearly during each appointment. He was always considerate of my recovery and how I was feeling, and he never rushed me. He was happy to explore options further when needed and made sure I understood any treatments he was recommending or referring me for, including the reasons why. His approach made me feel supported and confident in my care, and I would highly recommend him.

Harley Mind Care

Psychiatry, Psychotherapy, + 1 more

Extremely disappointed with Harley Mind Care. Terrible patient communication, no accountability for mistakes made, I had to chase up and argue regarding every appointment for my daughter. Assessment appointment was cut short and when I raised a complaint to my insurance company Harley Mind lied about this. I do not feel my child was given adequate opportunity to discuss her concerns that led us to seeking an assessment in the first place. I would not recommend this clinic.

Mr Michael Wearne

Ophthalmologist, Cosmetic Doctor

My right eye cataract was operated on by Mr. Wearne a couple of years ago and I was very happy to go back to him when I needed my left eye operated on. This time I had a Rayner Galaxy Toric Multifocal lens put in my left eye. I am very pleased with the results - my vision is now excellent. Occasionally, I need to wear reading glasses ( not a prescription just a pair bought from any shop) if I am doing some close work or reading small print in poor light.

Dr. Arbind Gupta

Paediatrician

Dr Abind Gupta saw us and our two daughters at the spire Brentwood Hospital for their ADHD assessment and he is a very knowledgeable Doctor kind and caring and very efficient and our daughters really took to him and he pressed on with their test and our daughter received the medication she needed accordingly. we are very happy with his service and I must mention Georgia his secretary gave a concise information from the get go and she is very friendly.

Mr Haitham Hamoda

Obstetrician & Gynaecologist

This relates to a follow-up consultation. Once again, Mr. Hamoda was clear in his explanations in terms of the course of treatment that he had recommended in our previous consultation and the purpose of the follow-up was to see what my considerations were. We discussed my options and I left feeling more positive in terms of the way forward and that I was in the hands of an incredibly experienced and knowledgeable professional. Thank you.

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Diverse Minds Clinic

Psychiatry

Diverse Minds Clinic provided me with an excellent experience. Dr. Cappai, the consultant, has extensive experience and has diagnosed me with ASD and ADHD. It was a challenging and time-consuming assessment, but Dr. Cappai and the team at Diverse Minds Clinic were quite helpful in completing out the documents. The rooms are comfortable and the location is very nice. I cannot recommend enough!!!!

Mr Rafik Yassa

Orthopaedic Surgeon

Fantastic surgeon. Extremely professional. Great bedside manner. Explained exactly what was going to happen. Originally, I was booked to have my operation with another surgeon. He kept getting called away to perform trauma surgery elsewhere. I was asked if I would consider transferring to Mr Yassa. I'm so pleased that I did as the operation has been a resounding success. Thank You!!

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was rescheduled due to an emergency to two hours later but then had to wait until 14:30 for the actual procedure, so a long day without food. But I must say everyone was very nice and friendly and made the delay bearable. Thank you Sorry can’t remember the name of the anaesthetist, he was very kind and reassuring before and after the procedure.

Spire Murrayfield Hospital Wirral

Cardiology, Cosmetic (Aesthetic) Medicine, + 16 more

Was left waiting to go home after op - communication breakdown between day staff & evening staff and no follow up appoint for stitch/wound check - had to change dressings myself and contact BUPA for arranging appoint weeks later. Overall staff were lovely but possible lacking in cover/number of staff availability.

Ms Bev Kimminau

Nurse

Our online consultation with Bev was reassuring and warm, every time we have met Bev at Bourne hall she has set us at ease with her knowledge and demeanour. I couldn’t recommend Bourne hall more. Bev comes across genuine in her care and we have never felt just like a statistic when being dealt with by her.

Mr Haroon Majeed

Orthopaedic Surgeon

Mr Majeed is friendly, approachable, informative, knowledgeable,, helpful and caring. I was incredible anxious about my foot operation. Mr Majeed answered all my concerns and the whole process from consultation to discharge was seamless. Natalie, his secretary, was very helpful and approachable also.