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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Tarek El-Toukhy

Obstetrician & Gynaecologist

It is important for me to leave a review here, as these overwhelmingly positive reviews played an instrumental part in us coming to meet Dr Tarek. From the first meeting, it was clear that they were all right: Tarek was by far the most professional and honest, yet warm and caring, doctor we met. We arrived to him after several consultations at private clinics, none of which felt right. A couple of months earlier, we had been denied access to NHS-funded IVF after I was diagnosed with a very low egg reserve just before I turned 40. Tarek didn’t sugar-coat it for us, but he urged us to start straight away, keeping us grounded as to our chances of success in the build-up to the process. Once we started, he was incredibly supportive and always available for questions. He scanned me frequently and kept altering the dosage to ensure the few eggs I had would have the best chance of becoming an embryo, growing increasingly positive, but still realistic, with every milestone we reached during the course of treatment. We managed to get five eggs, a high number for me, and only one of these matured into an embryo. I will never forget the day of the embryo transfer and how touched we were by his sincere wish for this single embryo to become our baby. It was warm and heartfelt in a way I couldn’t have imagined a clinical procedure could be. And against all odds, that one embryo, on the first cycle of a 10%-chance IVF process, turned out to be our beautiful son, who is about to turn three months old. We will be forever grateful to Tarek and the entire staff for this miracle.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

GenesisCare Oxford

Oncology

Professor Plaha is an incredibly rare human being. Within 24 hours of my MRI scan being sent to him, he took responsibility for my care. The subsequent week, he met with me and guided me through my condition with a clear prognosis and a plan for treatment. He referred me onwards to other neurologists who were able to adapt my medication accordingly to ensure pre-operative stability. Along with his expert team, he operated to resect my tumour in a highly sensitive location with precision and success. He followed up after surgery with histology results and I have recently met with him at GenesisCare in Oxford, which promptly took place after my 3 month post operative MRI scan. In clinic, and as always - he exuded true warmth, humility, professionalism and integrity. He is a true specialist in his field and I am gracious to be under his care. Where anyone is looking for a true expert in his field in difficult and challenging circumstances, you must go no further.

Dr Animesh Singh

Rheumatologist

Great doctor with thoughtful and carrying approach to patients. I have a very rare autoimmune condition, which is very less researched and nasty to treat and yet Dr. Singh agreed to try to help me, provided great guidance and potential treatment strategy that I am now pursuing under his care. I initially contacted him for the second opinion to verify my diagnosis and treatment plan from a very honourable and well established rheumatology professor, but I ended up switching under his care completely, because of the competence, grounded/practical approach and attention to details + genuine willingness to help. I wish I would meet Dr. Singh sooner and start following his treatment earlier - it would have saved me a lot of side effects and wasted time.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I came in today for surgery feeling incredibly nervous after a bad experience on the NHS previously, all I can say is I am so impressed with how different the process has been with the team today. Everyone from reception to the nurses to the anesthesiologist and of course Mr Banwell were genuinely fantastic and I can’t thank them enough. No question or ask was too much, I truly felt genuine care and warmth from all the staff. They checked on me regularly, reassured me constantly. My pain has been managed incredibly well and Mr Banwell’s precision has most definitely aided this too. I can’t be more grateful for everyone that cared for me today, Thank you all so much.

Mr Debashis Ghosh

Breast Surgeon, General Surgeon

Mr Ghosh was the third surgeon I saw after being diagnosed with breast cancer, and from the very first consultation I knew I was in expert hands. His competence and experience were immediately evident, and this was fully confirmed after my surgery. He performed a lumpectomy and, despite having to remove a very large tumour, he did an exceptional job preserving the shape of my breast. His calm and reassuring manner helped me feel at ease throughout the process, which meant more to me than I can express. I will always be grateful to Mr Ghosh for his skill and compassion. I truly cannot recommend him highly enough.

The London Clinic

Physiotherapy, Dermatology, + 13 more

I had a video consultation with Dr Kallis. In the previous months I had a abdominal ultrasound scan and a CT abdomen and pelvis dual phase scan which appeared to show conflicting results. Dr Kallis explained the purpose and limitations of such scans as the reason for such conflicts, which I found understandable and reassuring. He also outlined the appropriate tests to take to clarify any remaining issues. Dr Kallis was patient and clear in responding to any questions I had. The organisation of the video consultation was very efficiently handled by his Medical Secretary. I would certainly recommend Dr Kallis

Miss Kerstin Oestreich

Plastic Surgeon

I cannot speak highly enough of my surgeon. From the very first consultation through to post-operative care, she made me feel completely at ease and so well looked after. She took the time to explain everything clearly, answered all my questions, and genuinely made me feel calm and confident throughout the whole process. I would also like to mention the wonderful team who looked after me, every single person was kind, reassuring and professional, which made such a difference. I felt supported and cared for at every stage, and I’m so grateful for the experience. Thank you all so much!!!

Ms Gayle Merchant

Holistic Therapist

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I am a new patient at No.1 Hatfield and my recent visit was to the physioloy department in relation to an ankle problem. The physiologist was kind and easy to talk to and clearly explained the prolem I have to me and gave me a routine of exercises to perform with a follow up appointment to attend in a fortnght's time, this being part of a booked 6 week course. My daughter who came with me and I were very pleased with appointment experience and would recommend the hospital to anyone who might ask about it.

Skylight Psychiatry

Psychiatry

I was very pleased to had a session with Ruth she was really nice, polite lovely lady and she understand me very well and she was really good and i am so glad to met her. My appointment went very smooth. Ruth explain me what will happen after the sessios step by step and also m explained about my diagnosed. I just wanted to say thank you very much for understanding my situation and booked my appointment earlier and I didn't wait too long.I'm so glad to do have this session with your clinic team. Ozlem O

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

I recently underwent an open myomectomy performed by Mr Karoshi, and I cannot speak highly enough of the care I received. From the initial consultation through to the surgery and post-operative follow-up, he was exceptional - highly attentive, knowledgeable, and personable throughout. His calm manner and clear expertise put me completely at ease at every stage. My recovery has been far quicker than I expected, and I could not have hoped for a better experience. I would highly recommend Mr Karoshi.

Dr Chris Rutkowski

Consultant Allergist

The building was easy to find and receptionist greeted me with a smile. I was really nervous for my allergy testing after suffering an anaphylaxis and I was put at ease straight away by Dr Rutkowski. He was super informative explaining why I could have had the reaction, explained what would happen with the testing and the control he had of any reaction occurred. He talked the whole time what he was doing next which really helped me feel less terrified.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Amazing consultation and face scan with Eleni who prescribed an Obagi skincare system which is making my skin look brighter, tighter and fresher already. Several treatments from Monica which I am delighted with after having old cheek fillers dissolved from another clinic years ago. I feel like I have my old self back but renewed and refreshed because of Monica’s expert treatments giving a natural soft more youthful look. Very happy customer!