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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

London Bridge Sports Medicine

Sports & Exercise Medicine

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

Mr Seni Subair

Obstetrician & Gynaecologist

We welcomed our healthy baby on January 11th, and we cannot thank Dr. Seni Subair ("Super Seni") and the team at The Portland Hospital enough for the experience. Living abroad in Dubai, managing a pregnancy and birth in London came with logistical challenges, but the care we received was outstanding from start to finish. We actually missed a few appointments due to our travel schedule, but the hospital was incredibly accommodating. They made sure we could come in at any time and always saw us without delay, which took a huge weight off our shoulders. A special mention must go to Mr. Seni Subair. He was absolutely fantastic. He didn’t just treat us like patients; he made us feel like proper family members. He put my wife at ease immediately, making her feel completely comfortable and safe throughout the entire process. His warmth, professionalism, and "Super Seni" energy turned what could have been a stressful time into a joyful one. If you are looking for a consultant who genuinely cares and a hospital that offers flexibility for international families, we highly recommend Mr. Subair and The Portland.

Ms Stacey Strong

Ophthalmologist

I had a specific objective for booking a consultation about my eye issue with Ms Strong. I needed a medical professional to pull together an umbrella treatment plan of the several appointments, which I had running within the NHS system. I was not disappointed. Ms Strong is friendly, knowledgeable (medical as expected, but also how the NHS operates), straightforward and action-oriented. I was impressed by her use of a proprietary appointment and diagnosis reporting application, which she pays for herself as an add-on to her laptop software stack. Whilst the NHS is catching up in this area, this extra communication layer meant that letters and messages were disseminated to the various people who needed to know about and organise my NHS treatment plan going forward. Her excellent service gave me confidence about the future and put my mind at ease.

Dr Una Mujadzic

Dentist

Una is the best dentist you can find in London. She builds a truly personal relationship with her patients because she genuinely cares. From the moment you walk in, you feel safe in her hands. She is incredibly gentle and patient, and if you have any dental anxiety, she makes it completely disappear. She is also my 6-year-old son’s dentist, and she is the only one who has ever managed to get him comfortably into the dental chair with his mouth open. She is absolutely wonderful with children. Una is highly educated, very experienced, and trained to the latest standards. Her new practice is beautifully equipped with brand-new, state-of-the-art technology, located right in the heart of the city. I couldn’t recommend her more highly. Jasmine P

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Dr Vinay Kumar Bhatia

Cardiologist

I am extremely grateful to be referred to Dr. Bhatia . who has been extremely thorough in looking into every aspect of the diagnosis and ensured to rule out any possible complications. His immediate attention, preponing the tests to ensure the results are in quickly so treatment can be started as early as possible, was highly commendable. He has been very patient and explained every step of the procedure to ensure that everything was clear and thorough. I am so delighted to be seen by Dr. Bhatia and highly recommend him. Laura, his PA, has been extremely helpful in sorting out the appointments as promptly as possible and always readily available to help with any queries. Many thanks and best wishes.

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Mr Anthony Sakellariou

Orthopaedic Surgeon

Mr Sakellariou is a magician. I couldn’t be more pleased with the care I’ve received after having had both feet done in 4 years. He takes the time to explain every step of the procedure clearly and ensures that I fully understand what to expect before, during, and after surgery. His patience and thoroughness made me feel confident and well-informed throughout the entire process. The results have been excellent, and I truly appreciate his professionalism, expertise, and compassionate approach. I highly recommend Mr S to anyone seeking expert foot surgery with a surgeon who genuinely cares about his patients

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Cambridge Heart Clinic

Cardiology

It was a private appoint & I paid for the ILR device. That was fine but I have been disappointed with the follow up since which seems to provide no reassurance that the ILR results are being looked at / reviewed so it is a case of assuming "no news is good news". In my view this is poor, if not unsatisfactory and it seems to me an initial 3 month review email followed by half yearly emails would be welcomed by patients. Also issue of contact phone numbers would be helpful e.g. technical. episode queries

Mr Satheesh Iype

General Surgeon

I am extremely grateful to Dr. Iype at Cleveland Clinic London. After dealing with a recurring issue for almost a year, he quickly diagnosed my condition and carried out the necessary surgery. He was friendly, took the time to explain everything clearly, and made me feel calm and confident that I was in the right hands. His professionalism and kindness made a difficult experience much easier, and I am very thankful for the excellent care I received. I highly recommend Dr. Iype!

Mr Benjamin Baker

Plastic Surgeon

Dr,Baker upon meeting was very welcoming and after my initial consultation explained to me the whole procedures I needed doing.He put my mind at ease on various matters to do with my diagnosis.From initial consultation to operation and then results literally took 5/6 weeks.I can’t be more satisfied with the whole process.I will definitely recommend his expertise.Many thanks to the whole team.👍

Mr Stavros Karamanakos

General Surgeon

Surgery for cholecystectomy at Basildon Hosp. Cannot fault anything at all. Mr K explained everything & came to see me morning & night post op. Also had the pleasure of meeting Will, who alongside Mr K, had excellent bedside manner & ensured I was well looked after. Thank you both, I am extremely grateful to you.