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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Monika Bajaj

Paediatrician

We initially saw Dr Bajaj when my 13 year old son was struggling with anxiety and overwhelm around school. We suspected he was Neurodivergent and Dr Bajaj helped us to look at our options for assessment to identify what he may be experiencing. With collaboration from school, and our in depth feedback, Dr Bajaj diagnosed our son with ADHD (combined type) with the possibility of an Autism diagnosis down the line also. My son started on medication 3 months ago under careful observation from Dr Bajaj. We slowly increased the dose and we are now happy that he is at the dose he is supposed to be on. I’m happy to report that he is now more able to focus in class and as a result his anxiety has reduced. Our son’s school have been incredibly supportive and without them putting support in place (mostly an EBSA plan) we don’t think he would be in school any longer. We know that diagnosis and medication is only part of the story for our son navigating ADHD, however the treatment from Dr Bajaj and her compassion towards us all has enabled us to help our son access school again in a healthier way. Our son started to attend Science classes again just before Christmas and last week he came 3rd highest in his class in an assessment and we were able to share this good news with Dr Bajaj this week. School may always be tricky for our son, it’s not going to be easy due to the system being designed for Neurotypical children, however he is now able to access school which he couldn’t do in a healthy way before seeing Dr Bajaj. We can’t thank her enough.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

I cannot recommend my consultant highly enough following my shoulder operation. From my very first appointment, he was incredibly kind, approachable and genuinely took the time to listen to my concerns. Their knowledge and experience were outstanding, and everything was explained clearly and honestly, which completely put me at ease. I always felt confident that I was in very safe hands. The care I received before and after surgery was exceptional, and I am extremely grateful for their professionalism, reassurance and support throughout the whole process. An excellent consultant and a truly lovely person.

Independent Physiological Diagnostics

Diagnostics & Testing, Neurology, + 2 more

So I wasn’t made ware how drastic the set up would be for my 2.5 year old toddler - actually quite a scary thing to deal with for such a small person, and had I’d known I would have managed him better leading up to it. I also had to calibrate a lead in middle of the night, and the surgical tape used did not come off easily so as you can imagine he was screaming when I was taking off the leads in the morning and there wasn’t any help with this - on his face/hair etc so it was very painful for him - it was actually horrible. Please give some ‘Eaze off’ to patients - or warn patients about this.

Dr Savio D'Souza

Cardiologist

I had a fantastic experience with Dr D’Souza and couldn’t recommend him highly enough. He was extremely professional, kind, patient, and friendly throughout my appointment. He took the time to fully listen to all of my concerns and carefully explained all of my test results in detail, which really helped alleviate a lot of my worries about my heart. I never felt rushed and genuinely felt heard and reassured. Dr D’Souza has a wonderful manner and made what could have been a stressful experience feel calm and supportive. I strongly recommend him to anyone looking for an excellent cardiologist.

Dr Benjamin Jacobs

Paediatrician

We cannot recommend Dr Jacobs enough. From the very first telephone conversation, he was exceptional - knowledgeable, thorough and clearly an expert in his field. In subsequent telephone conversations, appointments and emails, he took the time to explain everything in a way that was easy to understand, answered all questions with patience and made sure that we, and our son, felt fully informed and reassured at each stage. Communication was excellent, with prompt responses and clear guidance throughout. An outstanding consultant who combines expertise with genuine care.

Dr Claire Dubois

Rheumatologist

Much time was taken up by being told things I already know I didn't feel heard . To be fair I didn't say unambiguously upfront what I wanted, a prescription for raloxifene which is the only treatment I'm interested in trying, having thoroughly researched this with information from the ROS and discussion with my GP who is aware of my overall health and medical conditions. I had however checked in advance that raloxifene was something Dr Dubois would consider prescribing. She did not tell until the end of the consultation that she has never prescribed it.

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

On arrival I was greeted by Dr Baldwin who apologised for being 20 minutes late on starting my appointment. We sat down and as soon as I informed him of my condition and concerns he became totally disconnected and kept looking at his watch. He eventually examined me and gave a diagnosis and but without any test I chose Mr Baldwin because on his Bupa page he stated he had a keen interest in oral infection ie mouth ulcers, what I experienced was the totally the opposite, I am now left getting a second opinion

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Castle Craig Hospital

Psychiatry, Psychotherapy

The therapy program with Hans who is absolutely the best therapist helped me work through my issues, the community was a ton of support for me. The weekends were a bit quiet which is why I have given 4 stars, I would have liked to gone out some more but can understand why not everyone can be allowed to come and go. It was a highlight seeing my family on Sundays and family therapy with Teri has helped us talk through some difficult things.. brilliant team of caring people.

Dr Caroline Morgan

Dermatologist

Over the last few years I have had numerous problems with skin cancer as a result of playing a lot of outdoor sports. During this time Caroline Morgan has operated on and successilly treated the problem areas Caroline is definitely a respected professional in her field as well as being a very friendly and approachable lady. I am in the best hands possible. Jeff B.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

Dr Mo Faris

Radiologist

From saying hello, to him listening to my history and current situation, the scan process and understanding the scan screen, explaining my options and working out how to move forward with a surgical plan, he was professional, caring, understanding and knew exactly what we could or couldn’t do with my current situation, and I am eternally grateful, thank u 🙏🏼

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I arrived and was immediately sent for an x-ray, which I only had to wait for a few minutes for. Then I went to see my consultant who was there to welcome me. He the explained the results to me, which confirmed I needed surgery. We then discussed the surgery & I was put at ease with everything that will be happening.

Kingsend Dental: Ruislip

Dentistry

Mr Dhanda is always very personable and kind. I was very happy with some cosmetic work he did on my front teeth and will be back for more in the coming months. Totally recommend this practice. If I had to change anything it would be better parking, but a minor issue.