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HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

As I am not a well person and a wheelchair user, the wait was longer due to my health and help to get out. The staff were very understanding around this. I found though, beyond reception the phone system was not the easiest due to the very short length of time given to leave your message, which for people who are disabled, so not the fastest just basic messages of name, number, DOB plus short message, it frequently cut off before you had finished. Beyond that, it was a pleasant experience as it was the least painful steroid injection I'd had to date and I did let the consultant know that. The staff were helpful and accommodating as a wheelchair user plus self employed PA we know we take up space, so not the easiest inside a small room. Thankfully I can still transfer which helps so I can fold the wheelchair up once on to the couch. The staff were very helpful around my safety doing so which is always really appreciated. Please thank them for me.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

Reproclinic

Fertility Medicine

I can not speak more highly of the care I received from Reproclinic, in particular or Medical Coordinator, Karin, and Dr Alicia Hernández. Being an international patient, I was concerned about how it was all going to work, given so much of the preparation is done remotely. I need not have worried. Karin's response times to my many (many) emails were always quick and her replies provided the information and reassurances I required. I am please to say that we welcomed our healthy baby boy a couple of weeks ago, following our first IVF cycle with Reproclinic. This was on the back of 15 failed rounds in my home country. The result speaks for itself. Thank you Karin and Dr Alicia. I look forward to seeing you both again when we return to Barcelona for our second child.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I understand went a procedure at Kingsbridge hospital Ballykelly. From my first appointment I was treated with care and respect. The staff were very friendly and helpful. My appointment prompt and quick. All question and queries I had where answered in a matter I could understand. On the morning of my procedure the room I was given was clean and bright. Staff were very attentive and made me feel at ease. After the op try he staff where always near taking vitals and super attentive. The staff and doctors made my stay comfortable and mostly pain free.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

Excellent 5* service all round - I booked my telephone appointment online and everything was on time and thorough. Special thanks to Joanna for helping me out with invoicing and making sure I was happy with my appointment type. Exceptional customer service. Also thank you to Dr N Bennett who provided me with amazing advice and a speedy prescription - she guided me and we made a decision together on next steps. I will be coming back for a review in 3 months and hopefully I can come in person and use the beautiful facilities. Thank you all at Well Life!

Ms Monica Durigon

Nutritionist

I cannot recommend Monica enough!! The journey with her has been truly transformative and she is a true partner in that. Her principles help not only providing a nutrition plan that works for me, but also educating me so that I can make the best choices for myself. This helped me be consistent and achieve sustainable results. I feel my absolute best now :) If you are looking for someone who will not only guide you but equip you with the knowledge for a lifetime of healthy eating, Monica is the perfect choice!

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

I really appreciate how the clinic was quick and efficient their responses and sorting appointments. I would really recommend as the doctor can be highly trusted; I found appointments were comfortable and adds some humour which can help put you at ease. They take time and listen to any concerns, thoroughly explain everything. I was reassured with any questions I had and feel welcome to contact them for further support.

Mr Kam Balaggan

Ophthalmologist

I had three visits in total. One pre op, the actual op and the post op review. At each visit, Mr Balaggan was very courteous, professional and very approachable. All questions were answered perfectly and there was always time for a friendly chat too. The cataract operation was a complete success and I am absolutely delighted with the result. I would recommend Mr Balaggan to anyone who needs a cataract operation.

Mr Jaikirty Rawal

Orthopaedic Surgeon

The car park is a little problematic...quite full. Spaces tight making it hard to get out of the car with hip/ knee problems. Receptionists always polite ,friendly and helpful.....as are all staff. As always, Mr Rawal is always smiling and friendly. Makes me feel important and at ease. Explains things clearly, answers all questions and I never feel rushed or that he's he's in a hurry . He is very kind .

UK Vein Clinic - Manchester

Vascular Surgery

The staff were all extremely friendly, approachable and knowledgeable, being happy to answer all my questions and put me at my ease. The procedure was quite uncomfortable at times but the staff were on hand to reassure me and to warn me when to anticipate some discomfort. Once the procedure had been completed, the discomfort totally dissipated and l haven't felt any pain at all since - none whatsoever!

Sarum Urology

Urology

I underwent a HoLEP operation carried out by Mr Brewin and his team. Both the operation and my recovery have been excellent. Due to potential complications, in the event there were none, the operation was carried out in Salisbury NHS Hospital. Again the staff were friendly and helpful but circumstances at the time in the recovery ward resulted in the washroom facilities being less than acceptably clean.

Mr Nicolas Beresford-Cleary

Orthopaedic Surgeon

My overall experience in dealing with Mr Beresford-Cleary has exceeded my expectations. He is a consummate professional, explaining every step and procedures clearly with patience and clarity, which I find very reassuring. He was very accommodating with all the questions I had and addressed them all without hesitation. He put me at ease on the day of the procedure, which I’m very grateful for.

Mr Jawad Freites

Obstetrician & Gynaecologist

I was really nervous about the procedure as it was a very personal area being operated on but everything was explained really well and Mr Freites used diagrams which really helped. Meeting him before the operation helped enormously and to find that he is such a knowledgeable and caring person was wonderful.I went into the operation with absolutely no worries.

Dr Animesh Singh

Rheumatologist

I was recommended to see Dr Singh re osteoporosis after a worrying Dexa scan. Dr Singh has a lovely calm demeanour, he was very reassuring and explained in depth all the different options to me. I feel confident that the course of action planned is the right one and will definitely continue to see Dr Singh for further follow ups.

Mr Benjamin C Caesar

Orthopaedic Surgeon

In our initial meeting Mr Caesar made me feel at ease, was friendly and attentive and took time to explain the procedure I was going to have. He used a model to show exactly how the procedure would help me. Also, he clearly described the post-op 'healing' process. I have no hesitation in recommending Mr Caesar.

Mr Stuart J McGimpsey

Ophthalmologist

From my first consultation with Stuart, he explained everything very clearly and professionally, made me felt very comfortable and relaxed with my procedure. When carrying out my procedure I felt nothing and he reassured me at the end that it couldn’t have went any better. Would recommend to anyone. Paul