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The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

Excellent ! Just super, as both out patient and in. Lovely team of staff who are so very kind and caring. Nothing is too much trouble and their time with you is entirely generous. They are really genuinely pleased to see you in reception, out patients and on admission and the process is uncomplicated and seem-less. It’s supported brilliantly with excellent portals and on line links to billing etc. and a lovely team of people over the phone. Well done Imperial ! It’s subtle but well Looked after in all the rooms and public areas with a high level of cleanliness. My room was great with a nice bright bathroom, toiletries and towels and second floor surgical nursing team were all just great. All the staff from admission to theatres to surgeon are top notch. They work collaboratively together as amazing teams. I was cared for wonderfully, could not fault anything and they have followed me since my discharge. I found it to have a really lovely mix of atmosphere - business like yet calm and unflustered. They welcomed my family and we were able to order refreshments etc to my room v easily. Everyone knocks on your door and introduces themselves- just lovely - they have huge respect for their patients. My care continues and I certainly would choose the Lindo if at all possible and can highly recommend it I can’t thank you all enough for looking after me so wonderfully well and the amazing experience I have been fortunate enough to experience.

Nightingale Hospital

Nursing, Nutrition, + 3 more

Firstly I want to say a huge thanks to the nightingale in general. I’m struggling to put into words quite what an impact this place has had on me. I am healthier in body and soul. I have felt heard and seen. I have grown. I both realise how validly difficult some of my lived experiences have been whilst simultaneously learning from others just how lucky I am. I want to give a particularly big shout out to everyone involved in cleaning and maintenance to help this crumbling building also grow along side us. I also want to shout out all of the staff on floor 4. Again I am lost for words as to express how much of an impact they had on me as a human. Particularly shout out to nana for always being present and warm and sharing music with me. To Nordia for reminding me to put my health first. To Anna for just ALWAYS taking good care of me. To Mohammed for sharing how my soul works with kind words. To everyone who took me out for escorted leave to feel less boxed in and had a laugh and helped me feel like a real individual with a voice. All of this being said I know that there are still some things that run a bit deeper, more systemic, that need to be changed. I will be back with some more feedback on these aspects soon but for now it feels most important to say THANK YOU!!!!! (No AI was used in this letter of thanks)

Dr Deven Vani

Gastroenterologist, General (Internal) Medicine

I saw Dr Vani following a number of incidents of chest pain. I had 3 meetings with Dr Vani. The first to discuss my symptoms the second for endoscopy to investigate these symptoms and a final meeting to review the outcome of these investigations. I found Dr Vani to be thorough, professional and reassuring. In the first meeting he questioned me in detail regarding my symptoms and went on to explain how these would be investigated. The explanation managed my expectations for the endoscopy which was in turn swiftly arranged. The endoscopy cannot be described as a pleasant experience however the procedure was quick and every effort made to reassure me and make me as comfortable as I could be. My thanks to Dr Vani and the team supporting him for how well this was done. The final meeting was fortunately good news for me but importantly Dr Vani identified that I had been prescribed medication that was not needed. If I had remained on this medication there was potential for long term life changing consequences. I have clearly benefited from the the investigation and advice. I would certainly recommend Dr Vani to others.

Dr. Bradley Powell

Psychologist

Dr Bradley treated our 13 year old daughter for OCD. Progress under his supervision has exceeded our highest expectations. He has a natural aptitude for communicating with adolescents and making them feel comfortable to open up about their feelings. The OCD had been quite debilitating and impacting all aspects of her everyday life (excessive showering and hand washing, avoidance of certain objects, room, unable to sit down etc) her friendships and school work/performance . Within weeks she has started to get her life back on track. He has given her the tools and confidence to manage her OCD on a daily basis . We would strongly recommend Dr Bradley to any parent in need of similar support. We cannot thank him enough for giving our daughter her life back.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Very surprised to see a member of the 3rd floor reception staff talking on speaker phone to another member of staff about a patient oblivious to any privacy considerations. The conversation was only made inaudible to everyone in the waiting area when another staff member picked up the phone receiver and held it to the ear of the staff member who had previously been "hands-free". Later a staff member (possibly the same "hands-free" one) was very curt and unhelpful when asked where payments could be made. His reply of "downstairs" was not helpful when you're on the 3rd floor. Do you mean the 2nd, 1st or Ground floor? A refresher course in patient interaction would be helpful for him I think!

Mr Antony Wilkinson

Podiatrist

From going through the doors till going home was like going for a luxury spa.The staff were all amazing.Talking all the way through the operation,asking questions and the staff being very jovial keeping your mind off what was going on.10 out of 10 is not nearly enough to give. Let the powers in charge think very seriously about what these fantastic people get paid and dig deep into their pockets and pay them accordingly. Mr Wilkinson has looked after me from cortisone injections through to my operation. Can't thank the guy enough. Everyone keep up the good work and hope you get the pay you deserve.

Moorfields Private Eye Hospital

Ophthalmology

8-10 min long wait at reception. Only 1 staff person there. When I was seen, I had to fill out registration form, though it would have been more efficient to email this to new patients beforehand to save like some hospital and dentists do. Then I was wrongly sent to to wait for consultant on another floor for 25min wait. Staff finally when I should have been gone for some some simple eye test first. I later found out this would be extra charge. Moorfields seemed disorganised and the process was unclear to me. Eye Consultant was excellent all round

Mr David Cumming

Orthopaedic Surgeon

Mr. David. Cumming was outstanding in every way shape or form my surgery was an extreme success and I am now recovering very well three weeks postop in his own words. I am ahead of progress and I do feel this in a sense in myself and I have to slow myself down to avoid overdoing it. Before my surgery discussing options through all the way to surgery and postop he has explained things very clearly and is very empathetic towards his patients I appreciate everything he’s done as it’s been completely life changing for me. So thank you very much!

Dr. Irshad Baurhoo

Dental Care Professional, Dentist

Excellent first visit - highly recommended dental practice! Having pre-booked & completed online registration forms in advance, was warmly welcomed & quickly put at ease by friendly lead dentist Dr Irshad Baurhoo. Assisted by a helpful colleague, they proceeded to give me the best dental hygienist treatment I’ve experienced in recent years - unrushed, meticulous & immediately feel the benefits of newly-cleaned, polished teeth. Definitely well worth the trip to discover Hillcross Dental’s good value, highly-effective & professional service!

Dr Lafina Diamandis

General Practitioner

I’m incredibly grateful to Dr. Lafina for helping me through a difficult period when I was dealing with persistent and painful headaches. From the very first visit, she took the time to listen carefully, ask the right questions, and thoroughly explore possible causes. Her thoughtful approach and genuine concern made all the difference. Thanks to her care and guidance, my headaches have improved significantly, and I feel like I have my life back. I truly appreciate her expertise, patience, and kindness. Highly recommend!

London Gynaecology - Richmond

Obstetrics & Gynaecology

Amazing patient care. I couldn’t be happier with the care I received. From the moment I arrived, the staff were warm, and professional. My consultant took the time to listen carefully, explain my options clearly, and answer all my questions with genuine care and expertise. The clinic itself was modern, comfortable, and very well organised. I left feeling informed, supported, and confident about my next steps. I would highly recommend London Gynaecology to anyone seeking compassionate and expert women’s health care.

Mr Prasad Patki

Urologist

As always, Mr. Patki was wonderful, he always shares information in clear accessible language, and in a re-assuring and kind way. I always have a lot of questions, and Mr. Patki always takes as much time as I need to explain scan or test results in as much detail as I ask for. I have been under Mr. Patki's care for 5 years now, following a diagnosis of renal cancer and have always been completely satisfied that I am receiving the best possible care in a timely and effective way.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Staff were all great and very friendly and professional at all times. The only issue I had is with the openness with prices. The initial consultation and then the procedure prices were given up front and very openly. But after the procedure I was just told to book in for a follow up consultation which at know point did anyone mention the additional cost of this. £175 I feel this should have been mentioned or put into the price for procedure

Lyfe Health - Bristol Downend

Chiropractic, Nutrition, + 4 more

Extremely happy with my experience at this clinic. Had a very painful tendinopathy which has now fully healed. I was given a detailed assessment, followed by targeted exercises with 1-1 PT, soft tissue massage and a course of shockwave therapy. I am not in pain any more and I keep doing the prescribed exercises to strengthen the muscle to avoid further issues.

Mrs Rachel Sherriff

Acupuncturist

I just wanted to say a massive thank you to Jen and the team at The Fertility Suite, for all of your support when trying to conceive and navigating loss. It was such a difficult time and I felt heard and understood right from my first appointment with Jen. We are so incredibly lucky to have our beautiful baby but safely in our arms now, thank you xx

W6 Physiotherapy

Physiotherapy, Sports & Exercise Medicine, + 2 more

So far my experience of W6 Physiotherapy has been fantastic. The team (specially Enes) are professional, thorough, friendly and knowledgeable. They took the time to understand the case, and they tailored a treatment plan that is effective and it gets adapted after each visit to ensure continued improvement. The clinic is clean and runs on time.