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Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I underwent an open myomectomy due to the size and number of fibroids I had, and I am incredibly grateful to have been under the care of Mr Okaro. From the very first consultation, he had an exceptional way of putting me at ease. He came across as confident without being cocky, and extremely thorough in his approach. I was particularly reassured by how much information he wanted before making any commitment to my case—it showed genuine care, attention to detail, and a commitment to doing what was right rather than rushing decisions. Throughout the process, I felt listened to, respected, and fully informed. His professionalism, expertise, and calm manner made what could have been a very daunting experience feel manageable and safe. I would not hesitate to recommend him to anyone facing a similar procedure.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

Been feeling very unwell, anxious for a few days and by the Friday I realised it may be a UTI or kidney infection. I then panicked realising it would be difficult to get a GP appointment before the weekend. I then remembered I had heard about this new service, went on line, booked a same day appointment, easy, The centre was a little tricky to find but very clean and Professional. Dr Ben was engaging, listened carefully, did a urine dip and basic obs and prescribed antibiotics. For £80 an excellent service, this also took some pressure off the NHS. It has been 2 weeks now, feeling much better and probably avoided a hospital stay.. money well spent. I am myself an NHS worker so was able to get back to work fairly quickly to continue the battle !

Ringway Dental Cheadle

Dentistry

Both occasions on visiting the practice have been fantastic. Having a fear of the dentist isn’t great, but the reassurance from the staff is absolutely second to none. Talking through the steps to give you an indication of what’s going on etc. checking in constantly to make sure everything is ok with the procedure taking place! The staff are professional and very friendly, the practice is probably one of the best I’ve ever visited. It doesn’t have a normal sterile dentist feel to it! Again a great experience for someone who isn’t particularly keen on visiting the dentist.

Mr Farid Ud-Din

Orthopaedic Surgeon

I cannot thank Mr. Ud -Din enough for giving me my life back! From the initial consultation, when Mr. Ud -Din explained exactly what operation I needed, and assured me of the outcome, my experience of this wonderful surgeon has been exemplary and totally live affirming. My experience has been amazingly positive, and I can now walk properly again with a total hip replacement, and can even walk in a straight line again for the first time in years! My surgeon is extremely knowledgeable, talented, and exudes reassuring calm at all times. I am forever in his debt.

Dr Babar Vaqas

Neurosurgeon

From literally first second of our introduction Dr Vaqas made me feel at ease and welcomed. It was a pleasure talking with him and I really felt he was listening to my concerns, he took a lot of time explaining every detail which I have never had before and I appreciate all his time he gave me. He explained my scan in great detail for me to understand and to be able to go ahead in addressing my issues going forward and he gave me the confidence to start! A very kind professional gentleman, thank you.

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

Dr Animesh Singh

Rheumatologist

I had an excellent experience with Dr. Singh. I had one initial consultation and one follow-up visit, and both were very positive. The waiting time was less than three minutes on both occasions. Dr. Singh took the time to ask detailed questions about my medical history, arranged thorough investigations, and explained everything very clearly. I was also informed in detail about the prognosis and the plan for future follow-ups. I felt well cared for and reassured throughout the process.

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Mr Billy Jowett

Orthopaedic Surgeon

Mr Jowett was extremely personable making me feel very confident in his care. Everything was explained in clear and concise detail, with a follow up letter so that I could more readily digest the necessary information. Follow up diagnostics were quickly organised making for a very swift appraisal of my problem. I would have no hesitation on returning to Mr Jowett if the need arose and would certainly recommend. Thank you for your care and understanding.

Dr Shilpa Davé Private GP Surgery - Teddington

General Practice (GP)

I managed to get an appointment straight away. The online system was very straightforward and the doctor I saw, Dr Jennifer Lamond was just lovely, very professional and gave me clear plan of action to deal with my symptoms. I required an Xray and within 1 hour of getting home the hospital had telephoned me to book me in. All very efficient.

Mr Ijaz Ahmad

ENT Surgeon

My recent visit was for a post-operative check and took place more or less on time. Mr Ahmad was friendly putting me at ease immediately. The explanation of what was carried out and why I suffered a side effect of the surgery was clearly explained. I am now discharged from care. Keep smiling Mr Ahmad, it really helps patients. Thank you

Ms Erin Lahay

Physiotherapist

I came to Pure Sports Medicine with knee pain from running. I saw Erin who identified the issue and recommended a course of exercises and to see the podiatrist. Collectively this really improved my knee and I’ve been able to run further without pain. It was always a pleasure to see Erin and she kept me motivated and doing the exercises.

Mr Chaminda Sellahewa

General Surgeon

My visit was for a post-op appointment and during and after my checkup everything was explained in detail what went on during my operation and what l was experiencing now l had a little bit of discomfort. He was very reassuring that everything would settle down back to normal, so professional l could not have had better care .

VIP Hearing Solutions Eastcote

Audiology

Sara in reception has always got a warm friendly smile as soon as you enter,very kind ,helpful with any problems with your hearing aids she will sort out.I. Usually see Nick for any problems .check up who is really good at what he does kind ,puts you at your ease.I trust him so much.so glad I went to VIP .Janet Walker