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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Mr Jaroslaw Krupa

General Surgeon

I underwent a complex mastopexy and augmentation with Mr Krupa, and I honestly couldn’t be happier with my experience or my results. From my very first consultation, Mr Krupa was kind, thorough, and incredibly reassuring. He took the time to explain the complexity of my case, set realistic expectations, and answer every question in detail. The level of care I received before, during, and after surgery was outstanding. Mr Krupa and the Nuffield team were professional, compassionate, and attentive throughout the entire process. Especially as I experienced a slight complication with a rash after my dressings were removed, which was dealt with extremely swiftly and put my mind at ease. Given how complex my surgery was, the results have exceeded my expectations — and while still in the early stages (4 weeks post op) they look natural, balanced, and beautifully done. I am extremely grateful for Mr Krupa’s skill, precision, and genuine care. I would highly recommend him to anyone considering breast surgery, especially if your case is more complex and you want to feel completely confident in your surgeon.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Miss Jane Kerby

Plastic Surgeon

I have had 2 procedures to remove BCC on my nose with skin grafts from my neck. The first BCC was infiltrative and I have needed Immiquimod for 6 weeks once the surgeries had healed. It has been a challenging 6 months but the support and guidance from Jane has been exceptional. From the first consultation I felt listened to and part of the decision making process. She has shown great empathy and has broken the bad news that I needed more treatment with care and concern. I have really appreciated her phone calls updating me and guiding me through the options available. She is an excellent surgeon but what I have really valued is the way she communicated with me and the care and empathy she has shown

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Bloomfield Health

Psychiatry, Psychology, + 1 more

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Dr John Rawlins

Cardiologist

Dr Rawlins was a true professional who explained everything in detail. He is clearly passionate about cardiology. Immediately I met him I felt at ease following some initial investigations with the cardiac nurse a few days before. I highly recommend Dr Rawlins following my visit today and would feel 100% safe in his care if a procedure was ever required. A true gem for the cardiology community!

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

Dr Satpal Arri

Cardiologist

Excellent consultation explained a lot and ran through the reasions for the after surgery medication and the stent and how it is expanded in the artery, I was accompanied by my daughter not through need but for company she was allowed on my request to sit in on the consultation this In turn saved me from having to go all through it with my family. Thank you.

Dr. Hanis Hanafi

Oncologist

I attended the clinic concerned about the progress of my cancer. Further scans were discussed to investigate the rise in PSA levels. While I was reassured that the rise was not catastrophic it still needed checking. My continuing pain from two other issues Dr H agreed needed investigating too and will make referrals to the relevant departments.

Dr Jeremy Halfhide

Dermatologist

Dr Halfhide was comprehensive in his evaluation and was able to formulate a treatment plan that met all my needs. He is great at explaining both the benefits and risks of procedures. I felt very confident in his knowledge and skills and this was demonstrated by the excellent results I had with his treatment.

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

Hi, the clinic appointment and after care was good. However the supplement for Hifas equilibrium are in large tablet form, which I am unable to comfortably take, hence why you kindly looked for a magnesium powder. Is it possible to discuss this further to change that particular supplement? Thank you, Anna

Dr. Hannah Casey

General Practitioner

After a year backwards and forwards to my NHS GP with perimenopause symptoms , having many tests and scans as they believed I was too young to start perimenopause I decided to come to see Hannah who immediately identified my symptoms and talked me through the options to help me issued me HRT patches.

Mr Saurabh Phadnis

Obstetrician & Gynaecologist

Mr Phadnis was welcoming, approachable and well prepared for our meeting. His approach combined professionalism with empathy. Both my husband and I liked him and felt we could trust him. He presented a plan for my treatment , not failing to point out any difficulties that might arise.