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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Mr Khalid Al-Hourani

Orthopaedic Surgeon

I came to Mr Al-Hourani with long-standing knee pain that had been stopping me from running for months. From the first appointment he took the time to really listen, explain every option clearly, and make sure I understood exactly what was going on. What impressed me most was how quickly he identified that my problem was actually referred pain, not a primary knee issue—something no one had picked up before. He managed my knee non-operatively and arranged an onward referral for the underlying cause straight away. For the first time in ages I finally feel hopeful that I’ll be able to run again. Mr Al-Hourani’s calm approach, clear explanations, and the space he gives you to make informed decisions is genuinely unique. I left every appointment feeling more knowledgeable and completely reassured. I’m really grateful for everything he’s done. Thank you.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Mr Hugh Jewsbury

Ophthalmologist

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Professor Richard Field

Orthopaedic Surgeon

Professor Field, known to me from previous surgery, received me with his usual warmth and with clear intention of this being a collaborative process. I was offered relevant information throughout and he was readily available and encouraging to further explanations and questioning. The care I received encompassed not only my physical wellbeing but my psychological and emotional wellbeing which combined have resulted in a positive outcome in all three areas. Professor Field's policy of availability and attention through to final discharge and beyond provides the holding for ongoing recovery.

Dr Debi Ray

Paediatrician

Dr Ray is warm, patient, knowledgeable and kind. It was our first consultation and she made my son feel so at ease. Dr Ray took the time to listen and clearly explain everything to both my son and I. She has such a calm and considerate approach, and was easily able to communicate to my son in such a kind and comforting way. I couldn't have asked for a better, more engaging, skilled and caring Doctor. I wholeheartedly recommend Dr Ray and am very grateful to her for making the consultation such a positive experience for my son.

Mr Dinesh Nathwani

Orthopaedic Surgeon

He's very competent and professional - he did my i-uni partial knee replacement 11 years ago - and I have seen him a few times since? My other half had a new knee at the Holly Hospital, which is 5 minutes from where we live, by Mr. Kumar - and she was pushing me to go to him, being very happy with her result. But although it's just over an hour to get to London - because I had always felt very comfortable with Mr. N and his ability - I chose him.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Spire was brilliant. Clean, Friendly staff, fast process (MRI in just a few days for example). I had a nerve block injection at Murrayfield and I had my own room which was spotless, all the staff were great from the nurse in the ward to the surgeon via the person who brought me lunch (which I could pick off a menu). Would highly recommend (though don’t injure yourself in the first place if you can help it)

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

Mr Phil Simpson

Orthopaedic Surgeon

My experience was first rate , with everything explained clearly at the outset. My operation was successful and I am already feeling a huge improvement in my mobility and have no pain. Mr Simpson was highly competent and I felt really confident in his knowledge and ability to conduct the surgery successfully. I would highly recommend Mr Simpson and his team.

Dr. Dalvir Singh Bajwa

Dermatologist

Great experience from start to finish. Dr had a warm and friendly professional manner. Gave me confidence in everything he done and I could tell he was keeping my mind off the minor surgery he was undertaking to keep my mind occupied and not over think what was going on. Great guy, great doctor and hope I never see him again (if you know what i mean) Lol.

Mr Enyi Ofo

ENT Surgeon

I recently had nose surgery with Dr. Ofo and couldn’t be happier with the experience. He was extremely professional throughout the entire process, making me feel informed and comfortable from start to finish. The surgery went incredibly well, and I can already breathe so much better. I’m very pleased with the results and highly recommend Dr. Ofo.