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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

I cannot recommend Dr Karoshi highly enough. From my very first consultation through to my now 2nd hysteroscopic fibroid resection with him, he has been exceptional. What stood out most was how informative, compassionate, and supportive he was at every stage. He took the time to explain everything clearly, answered all my questions with patience, and made sure I felt reassured and involved in decisions especially around preserving my fertility, which was incredibly important to me. His calm manner, genuine care, and expertise made a potentially overwhelming experience feel manageable and safe. I felt truly listened to and cared for not just as a patient but as a person, after so many visits to other gynae’s who either misdiagnosed or didn’t take further action based on my concerns Dr Karoshi was my light at the end of the tunnel and has given me hope after so many years of heartache and difficulty. I am deeply grateful for his skill and kindness and would recommend him without hesitation to anyone needing gynaecological care.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Mr Simon Radley

General Surgeon

Mr Radley was the 5th consultant I saw regarding my operation and it was well worth the search. Mr Radley performed my operation with Robotic-assisted surgery enabling me to make a much faster recovery (weeks) all the other consultants wanted to perform open surgery which would have meant months of painful convalescence. Mr Radley beside manner was second to none as he ensured he visited me everyday after the operation to check on my progress. Simon personality and humility is very welcoming to the point your feel like friends and someone you can trust. I cannot thank Simon enough to enable me to recover so fast after major surgery.

Mr Sunil Kumar

Orthopaedic Surgeon

Mr Kumar’s secretary’s Jayne & Lisa were excellent in getting me booked into see mr Kumar any problems they sorted it out straight away when I saw mr Kumar he was very polite and explained everything what was going to happen to my knee replacement which put me at great ease and everything went exactly how mr Kumar said I am very pleased with the results after six weeks I’m walking fine now and going back to work with in the next few weeks could not fault anything they done even while staying in hospital over night the food was great and the staff fantastic the way they looked after me thank you

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Dr. Mohammad Mozaffari-Chinjani

Dentist

Dr. Mohammed consistently provides an excellent standard of care. He is always friendly and professional, with a calm and positive manner that puts patients at ease. He takes a genuine interest in overall wellbeing, not just dental concerns, and is both attentive and thorough in his approach. Dr. Mohammed explains procedures and treatment options clearly and thoughtfully, ensuring you fully understand each step. His curiosity and attention to detail inspire real confidence. I would highly recommend him to anyone seeking a knowledgeable and considerate dentist.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Had vitamin B12 with Dr Alexanda always a calming environment. Always greeted with a smile and by name with the receptionist which is a lovely and professional way to be greeted. You dont jusy feel like a number the staff really take time to get to know you and your needs. Excellent service from start to finish with all the little extra touches. Highly recommend

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

The staff at Elanic was so kind and supportive. Special shout out to David who was particularly attentative and helpful and the super lovely nurse that helped me downstairs to wait for my pick up. She was so supportive and kind and I felt totally taken care of. I didnt catch her name but please pass on my thanks.

Mr Basavaiah Natesh

ENT Surgeon

Dr Natesh is an excellent Surgeon and well mannered pleasant Gentleman. Since we saw him at our first visit, he made me comfortable and assured my wife about the treatment. He is always willing to answer any questions we have. I was really pleased to see him at this follow up appointment.

Mr Quen Tang

Orthopaedic Surgeon

This was my last appointment on my journey of a shoulder replacement. Throughout mr Tang has been an excellent and professional surgeon. Mr Tang talked me through the procedure explaining how everything would happen. Mr Tang and his team have excellent and I am delighted with the outcome.,

Dr Martin Lowe

Cardiologist

Martin has done a couple of ablations for Atrial Fibrillation from which I have now fully recovered. I cannot speak highly enough of his abilities and the way he describes everything so clearly and considerately. His demeanour is always calm and caring so you always feel at ease. Top man!

Ms Daniela Stan

Sonographer

Daniela was extremely helpful and professional throughout my experience. She responded quickly, answered all my questions clearly, and made the whole process easy and stress-free. Her friendly and efficient approach really stood out, and I truly appreciated her support. Excellent service.