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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

Daniela Stan quite literally saved my life. I originally went to her for a routine abdominal ultrasound. Through her exceptional thoroughness and care, she suggested that I also check my thyroid and breasts — something I had never done before. I was not even aware that breast ultrasound was available as a screening option, as I had always thought mammograms were the only way. During this examination, Daniela found a very small invasive breast cancer at a stage where I had absolutely no symptoms. I had done yearly blood tests and many types of screening, but never breast imaging, simply because I did not know ultrasound was possible. My biopsy specialist and cancer treatment team later told me that Daniela is truly the hero of my story. Had it not been for her expertise and vigilance in finding such a small lesion, a few years later my situation could have been dramatically different. Daniela has many years of experience in both the UK and the US and it shows in every aspect of her work. She is incredibly thorough, highly skilled and deeply compassionate. What also deeply impressed me is that her fees are extremely affordable and she even offers free follow-up scans in cases where she finds lesions — something that speaks volumes about her integrity and genuine care for her patients. I urge every woman to prioritise breast screening and to see Daniela if possible. I will be forever grateful to her — she truly changed the course of my life.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

I received my care at the Spire Regency Hospital in Macclesfield following a unicompartmental knee replacement in November 2025, and the standard of care throughout was excellent. From recovery through to the ward, the post-operative care was consistently compassionate, professional, and attentive. Every member of staff I encountered — from nursing and medical staff to healthcare assistants, physiotherapists, and catering staff — was kind, supportive, and clearly committed to patient wellbeing. Although I didn’t manage to note everyone’s name, those I did were outstanding and a real credit to the hospital. The physiotherapy support was particularly impressive. My post-operative physiotherapist understood exactly how far my knee should be bending at each stage and struck the right balance between encouragement and reassurance. This helped me overcome the understandable mental barriers around pain and guarding, and I was given a clear and structured recovery exercise plan to follow at home.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

Dr Bhatti was the perfect doctor for our pregnancy & birthing journey. We felt so comfortable the whole way through our pregnancy which was entirely due to her tremendous expertise & competency. She was incredibly thorough in making sure my wife was in tip top shape prior to the birth and the procedure itself was seamles. She managed to cater for both my wife’s very relaxed nature and my highly strung one (!) which is no easy feat. Finally the whole healing process has been a dream, barely a mark on my wife following her Caesarean section and she has had a very straightforward and painless recovery. Thanks so much, we are eternally grateful. Lewis & Georgie

Professor Justin Cobb

Orthopaedic Surgeon

This was my second surgery performed by Prof. Cobb, the first at King Edward VII's hospital He is an outstanding consultant giving precise information on uni-compartmental knee replacement and proceeding with the procedure in a most professional manner. I am delighted with the result of the operation performed on 11th December and came to see him on the sixth week post operation. I would highly recommend Prof. Cobb for partial knee replacement when the knee damage is limited to just one area of the knee for which he is an expert. He is supported by good colleagues and anaesthetists. I am extremely grateful to him and his team.

Mr Keshav Swarnkar

General Surgeon

Mr Keshav swarnkar I would like to provide some positive feedback following my recent consultation regarding a bowel problem. The consultant was extremely professional throughout the appointment and demonstrated an excellent bedside manner. Everything was explained clearly and in detail, which helped put me at ease and ensured I fully understood my condition and the next steps. I felt listened to and treated with respect, and I would not hesitate to highly recommend this consultant to others. Thank you for the high standard of care provided. Kind regards, Julia L.

Mr Ross Kenny

General Surgeon

I saw Mr Kenny during a very anxious period and was extremely impressed by his approach. He was calm, thorough, and took the time to listen carefully to my concerns. Everything was explained clearly and thoughtfully, which immediately put me at ease. I never felt rushed, dismissed, or spoken over - instead, I felt genuinely heard and reassured. A highly professional, knowledgeable, and compassionate specialist. I’m very grateful for his care and would recommend him without hesitation.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

Thyroid blood test. Never been before. Autistic so some challeges : a sign on door to push would have helped, it was intimidating, couldn’t get in straight away. An area with reduced lighting to wait would have reduced my overwhelm, was very close to waiting outside. Became very overwhelmed trying to explain which test I had booked, knew there was a fault on the website. Although the situation was rectified satisfactorily, it was still an overwhelming, triggering experience.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

Mr Jack Bain

Physiotherapist

I had a great experience working with Jack. I have been experiencing on and off back pain for quite some time. He completed a thorough assessment and was able to show me what was causing it and how we can treat it. It made complete sense. I am now feeling much better. I understand what it is, and know exactly what to do if it comes back. The studio is also amazing with loads of equipment and a great vibe. Highly recommend!

Dr. Constantinos Parisinos

Gastroenterologist

Dr. Parisinos took the time to clearly explain my procedure and the reasoning behind each step. He first performed an EUS to determine whether there was a gallstone in my bile duct, and only proceeded with the higher-risk ERCP after confirming that a gallstone was present. I appreciated his cautious approach and his clear communication, which helped me feel informed and confident in my care.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

What an exemplary team of professionals — efficient, caring, and highly skilled. Dr Assomull is an exceptional physician who motivates patients, co-formulates a clear management plan, and agrees a way forward that truly puts patients’ minds at ease. His team, throughout the entire journey, are friendly, professional, and efficient. It’s refreshing to find such care and attention these days!

Mr Spencer Hodges

Oral & Maxillofacial Surgeon

I came to Mr Hodges to get both my lower wisdom teeth extracted. He was diligent and recommended 3D X-rays to see how close the teeth were to the nerve. He gave great advise about which treatment was best and the surgery went very well. Post operation recovery went smoother than expected and I was back to normal after a week and a half. I would highly recommend Mr Hodges.

Mr Ryan Marcovich

Psychotherapist

I found Ryan to be an excellent listener. His calm, practical approach helped me focus on practical solutions rather than getting overwhelmed by feelings. He helped me identify patterns in my behavior and gave me clear, actionable strategies to make positive changes. I really appreciated his thoughtful, structured guidance and continue to use the work model .