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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Dr Sotiris Nicholas

Anaesthetist

I cannot recommend Dr Sotiris Nicholas highly enough. He was my Consultant Anaesthetist for both of my C-sections, providing epidural anaesthesia, and the experience was truly exceptional each time. We deliberately chose Dr Sotiris for both deliveries because of his incredible calm, professionalism, and reassuring presence. From the moment we met him, he made me feel completely at ease and confident about the procedure. His explanations were clear, thoughtful, and reassuring, which made a potentially stressful situation feel controlled and safe. The epidurals were administered perfectly, with no complications or side effects, and I felt extremely well cared for throughout. His bedside manner is outstanding—kind, composed, and deeply attentive—which made a significant difference to my overall birth experience. I am deeply grateful for his expertise and care, and I would wholeheartedly recommend Dr Sotiris Nicholas to any patient seeking an anaesthetist who combines exceptional clinical skill with genuine compassion and professionalism.

Ms Smriti Kuntal

Obstetrician & Gynaecologist

Thank you to Dr Kuntal just doesn’t seem enough. Having suffered for years with horrific periods and severe anemia for the past 3 years and then on top of this bowel problems all of which meant I spent over half of every month not leaving the house. The keyhole full hysterectomy has cured each problem I had. Dr Kuntal is incredible very professional and always clearly explaining the what, the why and the how. I felt so comfortable, safe and most important of all I felt listened too. Everything went like clock work with surgery and I’m now 7 week post surgery and I don’t look back. The whole experience was and has been such a positive one from start to finish and this is all thanks to Dr Kuntal. I would not think twice about recommending Dr Kuntal. Thank you for everything if I had to sum my experience up in 2 words it would be “life changing”. You are in safe hands with Dr Kuntal.

Mr Gordon Muir

Urologist

My experience was very positive and I was given very clear information on the procedures that would deal with my particular very chronic symptoms which had affected the quality of my life very badly over several years.My GP was helpful and we tried several different medications which did not deal with my symptoms and caused worrying side effect. Following my consultation with Mr Muir I decided to go ahead with the procedure which was straight forward and was moderately uncomfortable for 2/3 days and not particularly painful. Recovery for me was very quick and I followed the information and advice given to me from the team. There are follow appointments to ensure that recovery is progressing as it should. I wish I had the treatment earlier and the quality of my life has changed for the better in so many ways.

UK Vein Clinic - Manchester

Vascular Surgery

After trying to get my varicose veins sorted for years, (and unfortunately them getting worse over those years) I finally decided to get treatment from UK Vein Clinic in Manchester. I have had both legs treated using both ablation and foam therapy. The whole process was fantastic. I was treated so kindly by my Dr and the lovely nurses. They explained everything and took great care of me, ensuring I was comfortable. The process was very quick and I felt little discomfort. I was informed of everything happening and lots of aftercare tips. I am so glad that I chose UK Vein Clinic for treatment, their care has been fantastic right from booking a consultation to now, just after treatment. I’m still in my stockings but I am looking forward to the progress over the next few months. Thank you so much.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Dr Anjum Qureshi

Neurosurgeon

I have received incredible care from Mr Qureshi and I can’t thank him enough for what he has done! From the initial consultation, Mr Qureshi was honest and clear when explaining my options. His expertise and skill were evident throughout the entire process which gave me complete confidence in him. He took the time to talk through the surgery and recovery and at no point did I feel rushed. The care provided has been exceptional. After a successful operation, Mr Qureshi personally called my husband after surgery and checked on me regularly whilst I was on the ward. I will be forever grateful to him!

Complex Spine London

Orthopaedic Surgery

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Mr Arvind Vashisht

Obstetrician & Gynaecologist

Mr Vashisht is a first class professional. He is kind, compassionate and listens to concerns. He is very thorough considering all factors to the presenting problem. He then offers his knowledge to the patient, possible treatment options and possible effects of different treatments. He considers the whole wellbeing of the patient as well as the presenting problem. I have every confidence recommending other patients to Mr Vashisht. Many thanks.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I recently underwent a C6/7 disc replacement with Mr Kazzaz, and I cannot recommend him highly enough. From the first consultation, he was incredibly thorough in explaining the procedure, potential risks, and expected outcomes. His professionalism and expertise put me immediately at ease during a stressful time. My procedure went flawlessly, and the follow-up care was excellent. Highly recommend for anyone needing spinal surgery.

Mr Georgios Papadopoulos MD FEBU FRCS(Eng) FHUA

Urologist

A total professional who is calm and explained the procedure in full without rushing or without using technical terms. He has a pleasant manner and made me feel at ease and had every confidence in him. He took time to answer any questions I had. During the procedure he informed he was doing and afterwards what I should expect follow ups. I was glad he was my Consultant for this procedure, thankyou Georgios Papadopoulos.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

The care and time that I was given was outstanding. The nurses were all so friendly and could not do enough for me. It was even better than I could have hoped for. My surgeon was amazing, as well as the doctors, anaesthetist, and catering staff. I had such a positive experience, and I would highly recommend this hospital. I am very thankful and appreciate the help and care from all the staff at St Joseph’s hospital.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had an amazing experience with Dr Nikki Wilson. She took the time to really understand my situation and made recommendations that were specific to me, not a one-size-fits-all approach. I genuinely felt that her focus was on finding the most cost-effective and appropriate solutions for my personal needs, rather than upselling. I left the appointment feeling listened to, cared for, and very well looked after.

Professor Michael Bloomfield

Psychiatrist

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

Could not have been better. Lovely hospital. Staff are very polite, understanding, and friendly. As said, being first-time having eye operation. I was very nervous. But everything went to perfection. No problem at all. in a few weeks I am having my right eye done. Of as told I would not need any glasses at all. Fantastic place and excellent Staff.