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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Choosing Cleveland Clinic London for my endometriosis surgery was one of the most transformative decisions of my life. I arrived exhausted, scared, and carrying years of pain — and I left feeling safe, understood, and finally free. My surgeon, Dr Mohamed Mabrouk, is truly extraordinary. He is one of those rare doctors who combine world-class surgical skill with genuine compassion. What he achieved in the operating room still amazes me. Although I was originally diagnosed with milder endometriosis, once the surgery began it turned out to be stage 4 — something that often can only be discovered during laparoscopy, because deep infiltrating lesions simply cannot be seen on scans. This can happen “out of the blue,” and it did in my case. Yet even with this unexpected complexity, Dr Mabrouk removed every single trace of disease with exceptional precision: • My ovarian reserve was fully preserved. • None of my organs were damaged. • Not even a single blood vessel was touched. This level of surgical accuracy is incredibly rare for stage 4 cases. Many women lose organs or face complications, but he protected every part of my body. His steadiness, confidence, and expertise are on a completely different level. But beyond his skill, what touched me most was his kindness. He explained everything patiently, made me feel safe, and even called me personally after the surgery — including on weekends — just to check on me. He is a doctor with a huge heart. My anesthesiologist, Jeremy R. Prout, was equally exceptional — calm, reassuring, and so professional that I felt safe even in the most vulnerable moment before going under. The nursing team was unbelievable. They checked on me day and night, looked after my pain management, took tests, reassured me constantly, and treated me with so much warmth. They didn’t just do their job — they cared. After discharge, the nurses continued to support me over the phone, checking on my recovery and symptoms. They even provided me with all the medication I needed to take home, which made everything easier and much less stressful. The hospital itself felt peaceful, clean, luxurious — beautiful private rooms, delicious food available at any time, and a calm atmosphere that truly helps recovery. Now, one month after my complex robotic surgery, I can say something I never thought I would again: my physical and mental health is finally restored. I have no pain. I feel light and calm. My body feels healthy for the first time in years. My mind feels peaceful. Cleveland Clinic London, Dr Mohamed Mabrouk didn’t just treat my illness, he gave me my life back. I recommend him and the team and clinic with my whole heart.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

From the very first consultation, it was clear this was different. The team at Haptic doesn't just look at your spine; they look at you. The initial assessment was incredibly thorough, involving posture analysis, gait assessment, and a long conversation about my lifestyle, stress levels, and overall wellness goals. I see Dr. Lil, who is absolutely amazing. She spent 30 minutes just listening to my history and my frustrations before ever laying a hand on me. I was so impressed with my results and Dr. Lil's gentle, knowledgeable approach that I even brought my 12-year-old son in for some sessions. She was fantastic with him—explaining everything in a way he could understand and making him feel comfortable and involved in his own health. It gives me so much peace of mind knowing we are both building a foundation for better posture and long-term wellness.

Dr John Lindsay

Diabetes & Endocrinology Specialist

Dr Lindsay looked at mammy’s medical computer record and asked how he could be of help. He was obviously very knowledgeable about osteoporosis, its impact and difficulties with pain management. He listened to our concerns about the constant pain mammy experiences and discussed pain management strategies. Also suggested vitamin supplements. Given that mammy is in the last stage of osteoporosis we understand that she is very frail and at continued risk of fractures. Dr Lindsay provided information from the Royal Osteoporosis Society advising on managing persistent pain after fractures, pain relieving drugs etc. Dr Lindsay gave my brother and I time to go over mammy’s recent medical history and presenting issues. He had a lovely manner with mammy and involved her in the discussion.

Mr Joideep Phadnis

Orthopaedic Surgeon

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Nuffield Heath Cardiff Vale

Breast Surgery, Cardiology, + 20 more

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had a follow up appointment for more YAG Laser treatment. Upon entering Cathedral Eye Clinic you are greeted by very friendly and helpful staff at reception. Thereafter I had very detailed tests carried out by a female Optometrist who is very knowledgeable, helpful and friendly. Finally I had further tests and this was followed by the laser treatment by Mr Best who exudes absolute professional brilliance and is very reassuring explaining everything in detail. A truly excellent experience and I can recommend their fantastic care to anyone.

Mr Iain Macleod

Orthopaedic Surgeon

I recently visited for a steroid injection in my shoulder, and the procedure worked exactly as the Mr Macleod explained. It has been both therapeutic and diagnostic, giving me much clearer insight into my condition as well as meaningful relief. The only reason for giving 4 stars instead of 5 is that this was a relatively minor procedure. I’m sure if I were to undergo surgery and receive the same level of care, it would easily be a 5 star experience. Overall, very professional, reassuring, and effective care.

Dr Mugilan Anandarajan

Paediatrician

From the time we called into the consultation room and the follow up phone calls and care given by Dr Mugilan was excellent and second to none . Excellent at communicating and detailed letters . We know our child is in very safe hands . Very knowledgeable and explains everything to us. We got explained why the test was required what the results were when it came back and he answered all our questions to our satisfaction. Highly recommended and we appreciate the care he gave our child .

Dr Stephan Brincat

Nephrologist

Dr Brincat has the ability to explain the situation in a clear and precise manner. And he backs his analysis and diagnosis with sensible arguments/Facts/Data. His style of consultation suits me well as I tend to read extensively on my medical situation and he is always happy to answer any queries. Dr Brincat does take his time without making you feel that you are running out of time. For me that's an important aspect which sets him apart from most.

Mr Andrew Pieri

Breast Surgeon

Andrew is just amazing. Makes you feel so at ease. I had wanted my surgery for 25 years and finally found the courage to go after a recommendation. I had confidence and trust in him after my first face to face consultation. I wasn’t sure exactly how I wanted things to look but he gave me his time and patience and we decided a plan together and it is honestly one of the best decisions I have ever made. Thank you so much for changing my life.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

Dr Adam Harris

Gastroenterologist

I am an anxious person, especially where medical issues are concerned. Dr Harris was very understanding and helpful. I felt that he really listened to me and understood my gut issues. I did not feel rushed, as so often happens with my NHS GP. He has made helpful recommendations and left me reassured. I appreciated his advice and patience and would not hesitate to recommend him.

Mr Darmarajah Veeramootoo

General Surgeon

I had two hernias repaired by Mr Veeramootoo and the whole process was superb! Mr Veeramootoo is just the loveliest person - he listens, talks to you in a very clear way, asks questions and is so friendly and has a great sense of humour. I had my treatment at Parkside which was absolutely brilliant throughout. Four weeks post op and I feel fantastic. Thank you 😊