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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

I had an excellent experience at the Lindo Wing. Everyone (midwives, baby doctors, anaesthesiologists) were exceptionally calm, supportive, and reassuring throughout my stay. Every step was clearly explained, and all questions were answered with patience and care. Even with the smallest concern about my baby’s health, a neonatologist was promptly invited to carry out a full assessment, which gave me great peace of mind. I was also supported with my baby’s breast attachment immediately in the delivery room, which was incredibly helpful. The rooms are very well equipped, and during delivery both my and my baby’s heart rates were continuously monitored and carefully assessed. After the birth, we received ongoing guidance on next steps, and both my baby’s and my own health were checked frequently and thoroughly.

Spire Nottingham Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 23 more

I had an excellent experience with Dr Bhandari. He was very attentive and took the time to genuinely listen to all of my concerns. Dr Bhandari is extremely knowledgeable and explained the diagnosis and treatment plan clearly and in great detail, which was very reassuring. The echocardiogram and ECG was performed with great patience and care, with everything explained step by step. I felt well looked after throughout the appointment and treatment journey and would highly recommend Dr Bhandari.

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

Professor Shaun Preston

General Surgeon

From start to finish Professor Preston was highly professional, clear and reassuring throughout the whole process. While I was nervous about having the procedure, Professor Preston reassured me by explaining the process and considerations which put me to ease and enabled me to really understand the need, the procedure and the benefits. I could not recommend Professor Preston enough and write this with great thanks.

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

This was my final check-up with Mr Tavakkolizadeh. I cannot over-emphasise how grateful I am to him for both my successful shoulder joint replacements - starting in 2022. From the outset he was reassuring, very knowledgeable, professional- and really charming. I can assure any future patients that they will have the best of treatment. And - as I’ve said before - I just wish he did knees!!!

Dr Maumer Durrani

General (Internal) Medicine, Rheumatologist

Dr Durrani diagnosed ostio and rheumatoid arthritis in both of my hands. During my first appointment he prescribed medication and explained everything to me in easy to understand detail. I cannot believe the difference in my hands after five months. I have gone from not being able to do anything to being in a position to do all the things I used to do. I cannot thank him enough.

Mr Karam Al-Tawil

Orthopaedic Surgeon

The consultant is amazing doctor. He is very experienced and knowledgeable doctor in his field. I am on my way to recovery post surgery. I am so glad I went ahead with this surgery Doctor Karam Al - Tawil. He listened to my concerns and explained how he can assist me with the treatment available. I would highly recommend him to anyone who is suffering from a frozen shoulder.

The Royal Marsden - Sutton

General Surgery, Imaging (Scans), + 1 more

I feel very fortunate to be receiving care from The Royal Marsden at Sutton. Being treated at a specialist hospital focused solely on cancer is a very different experience from other NHS hospitals. All staff are incredibly caring, supportive, and excellent in their roles. Despite the longer journey from Kent, I feel it is absolutely worth it to receive such outstanding care.

Endocare Diagnostics

Gastroenterology

My visit to Endocare was very relaxing experience The staff put me at ease and explained the procedure in detail and reassured me Of colonoscopy The after care was excellent too Very caring staff I also got my private appointment quickly too And the feed back of my after procedure was put to me very reassuring All the staff were brilliant !!!! Keep up the good work!!!

Joint Reaction

Orthopaedic Surgery

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Mr Oisin Keenan

Orthopaedic Surgeon

I was admitted on 11th of December 2025 for a hip replacement by mr Keenan. The admission process consisted of meeting ,with explanations mr Keenan,, Anaesthetist, ,and some nursing staff. All were very professional and my outcome was good, I attended the 6 week checkup and was able to walk outside with one stick, wound healed, no other problems.

Mr James Gill

Orthopaedic Surgeon

Professional care in a pleasant , welcoming and relaxing environment. Can't praise Mr. Gill enough from the operation itself to the ease of recovery thereafter. He's highly skilled at pain management to the extent that I was actually looking forward to the same op on my second knee after such a successful, easy recovery with the first.

Mr Amar Alwitry

Ophthalmologist

I recently visited Woodthorpe Hospital for a cataract operation, I found the service to be excellent from reception to discharge The staff and Mr Alwitry were very reassuring and informative throughout the procedure and I would not hesitate in recommending Mr Alwitry and his team to other people

Mr Marcus Cumberbatch

Urologist

Mr Cumberbatch helped me three years ago when I was at the end of my tether with the NHS. I had great trust and confidence in him following my visits to see him. Therefore he was my first point of contact this time as well. I left fully advised of my condition and trust his words implicitly