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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Dominic Peter-James Howard

Vascular Surgeon

Very impressed by Mr Howard from the first referral and pre-op information. He answered my questions personally in a friendly and totally professional manner. The open AAA surgery went well. Excellent care on the vascular ward with honest advice. Mr Howard visited the ward several times and reassured my concerns. He answered my post-op questions personally, and I just had a follow-up clinic with him, which again reassured me. I can contact him directly if needed. I've been very impressed with the the whole process from the screening program at 65, through rapid referral when it was triggered. He gave me a planned operation date at the first referral which held. The elective journey has been smooth and impressive throughout.

Fortius Clinic Wimbledon

Chiropractic, Health and Social Care, + 5 more

Steve is excellent. Personable and very professional and clearly knows his stuff. He operated on our son following a shoulder dislocation playing rugby. Throughout the process, Steve was clear with the surgical options and very thorough in his explanations, particularly understanding with the emotions of a teenager and his desperation to be back on the pitch again. He has a friendly manner and was always quick to answer extra questions we had between consultations. He did an excellent surgical job on our son and we’d have no hesitation in recommending him. We are very grateful for his care and are very pleased with the result of his expertise and handiwork. Thank you so much Steve and team.

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Daye

Diagnostics & Testing, Infectious Diseases, + 2 more

From start to finish Daye is intuitive and easy to use. I’ve done many online health tests prior to this but nothing compares to the level of service Daye provides. For clarity I did the full screen and purchased the 30 min nurse call. The sample is beyond easy to take and post. The results came back fast and were clear to understand, on top I was sent a beautiful kind email and was also offered a free call to over my HPV results. I didn’t use this but my 30 min call with the nurse was invaluable. I would have been happy to pay triple the price for the service I received. I will be 100% using Daye again and have already recommended to friends.

Deben Private GP Services

General Practice (GP)

I am very happy with my first experience at the Practice today. Everyone was relaxed and friendly. It was so reassuring to be certain I was seeing an actual medically qualified person (uncertain in todays NHS) whose judgement therefore I felt I could trust. Dr Ridout was very understanding and approachable - an attentive listener, carried out an objective examination and was happy to discuss it together with why she was suggesting the proposed treatment plan. I would definitely recommend this Practice.

The York Dental Suite by Mafalda Queiroz

Dentistry

We have been attending Mafalda’s clinic for years now and always receive the best care! Her team are excellent (special mention for Jemma and Chloe). I would highly recommend them to any families - they are amazing with kids, so reassuring and make the whole experience fun. My son is having aligner treatment at the moment and always looks forward to visiting the clinic. Mafalda is so passionate about what she does and we feel we are in the best hands.

Ms Kathryn Tilbury (KT)

Physiotherapist

I went for physiotherapy sessions to address persistent pain between my shoulder and neck. KT focused on helping me build strength around my shoulder, which significantly reduced the pain over time. The exercises KT suggested were well explained, easy to follow, and had a clear positive impact on my recovery. I noticed consistent improvement with each session and would highly recommend KT to anyone dealing with similar issues.

Dr Marwan Al-Dawoud

Sport & Exercise Medicine Doctor

I recently visited Dr Marwan with a rotator cuff tear and to have a steroid infection for the pain . My first time meeting Dr Marwan, he made me feel instantly at ease, he listened to all my problems and answered in depth every question I put to him. He takes his time and you never feel rushed. I find him a very nice, knowledgeable, professional Dr that goes the extra mile for you . I would highly recommend him to anyone .

Mr Divyang Shukla

Orthopaedic Surgeon

I was very impressed by Mr Shukla's professionalism blended with a warm friendliness. He did everything he possibly could to make sure that I have the right treatment as soon as possible. Throughout my visit he was completely engaged and gave constant eye contact. I was very happy with the time he spent with me. I came away feeling extremely positive and much happier than I have been for a few weeks. Thank you Mr Shukla

Mr Chatenya Chauhan

Orthopaedic Surgeon

From the initial consultation to assess the need for surgery, through the carpal tunnel release procedure, removal of stitches, and the follow-up appointment with the consultant, the entire experience was informative, supportive, and reassuring. During the surgery itself, I felt calm, relaxed, and very safe. It was the best experience I have ever had, and I would highly recommend both this consultant and this hospital.

Mr Rahim Kaba

Urologist

The whole experience has been an overall success and I would recommend the procedure to any man thinking of going down the same route. The outcomes have been positive in every level. My urine flow is back to where it should be and without any loss of libido. The early stages of having to wear a catheter was most uncomfortable but medium to long term I see aquablation as a very helpful procedure

Practice Plus Group Hospital, Barlborough

Staff at the practice seem to be unable to distinguish between NHS patients a d those who Are private and paying. Twice i was sent to the wrong waiting area with NHS patients. Only to be later sent to the private waiting area. As a paying patient i expect a certain level of compitance and care. So come on Barlborough, a little bit of interest in your role might help

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

The consultation with Dr Latthe exceeded my expectations. She was knowledgable, caring and pro-active. At the follow up appointment to discuss the diagnostic test results, Dr Latthe listened to my concerns and advised the best options for me giving guidance on how I should proceed, which was very helpful.

Mr Nicholas Howells

Orthopaedic Surgeon

Mr Howells is a very pleasant and extremely competent surgeon, who clearly explains everything. I was given very good advice before and after my knee replacement. The operation went very smoothly with no complications and has resulted in me now having a very stable, pain free knee. Thank you Mr Howells.