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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Mr Saheel Mukhtar

Urologist

My last visit with Mr Muktar was to discuss the outcome on the HoLEP operation he performed on me at the end of July 2025. The procedure was very successful and I am now able to wee freely and am extremely happy to no longer have to use a catheter. My prostate was very enlarged and Mr Mukhtar removed 130g of prostate during the procedure. He was also able to advise me that no cancer was present in the removed prostate. I have been monitored for several years for prostate cancer and my PSA before the operation was 15. Mr Mukhtar advised me that my PSA should go down to about 7. I had a six month review today with my Urologist and was advised my PSA is now 4.5. I am delighted with the outcome of this procedure and am very happy to recommend Mr Mukhtar to anyone who is considering having this operation.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

I couldn’t find where I needed to go at first due to the CT scanner lorry being in front of the hospital sign and no other sign and map showing where the Spencer hospital was. When I did find it and after filling in my paperwork I had to go to the fracture clinic where my appointment was. There were no signs to say where to sit (a simple sign saying Spencer hospital patients please wait here would have helped). A lot of patients were wandering around aimlessly trying to work out where to go. It took those of us that had worked it out t tell them. I waited over half an hour for my appointment (I know things get behind and different patients need longer).

The Capsule Clinic

Gastroenterology

I had an amazing experience at Capsule Clinic. From start to finish, the team was incredibly professional, kind, and efficient. The entire process from the consultation to the tests was smooth and stress-free. I had to swallow a small capsule with a camera, along with a blood test and an MRI scan, and everything was explained clearly so I knew exactly what to expect. Dr Campbell made me feel completely comfortable, and the procedures were done quickly and with great care. I was really impressed by how modern and organized the clinic was, and the results came back faster than I expected. I genuinely felt like I was in the best hands possible.

Nuffield Health Cambridge Hospital

Breast Surgery, Orthopaedic Surgery, + 21 more

I was so pleased when it became necessary to have knee replacement surgery, I was able to have Mr. Krkovic. His aura of complete competence, was very calming at a stressful time. He explained everything in a way I could understand, and answered every question that I asked. Needless to say, the operation went very well, and after several weeks of physio, great progress is being made. I was discharged by him last week, and would take this opportunity to thank him most sincerely, and send kindest regards for the future. Caroline S. (Mrs)

Mr Murali Krishnan

Orthopaedic Surgeon

Very thorough in initial Consultation, also referred me to Spinal Specialist for second opinion. On day of my operation Mr Krishnan explained clearly to what was going to happen and visited me after my operation. At my six week check up Mr Krishnan showed me x-rays and answered all my questions, giving me confidence in my future recovery, I now have no pain in my right hip and my mobility is improving daily, Thank you Mr Krishnan for the success of my operation.

Dr. Pragati Kakkar

Obstetrician & Gynaecologist

I had an amazing experience with Dr Paragati Kakkar. I was feeling very anxious before my appointment, but she made me feel completely at ease and comfortable. She was incredibly kind, professional, and took the time to explain the whole process clearly, which really helped calm my nerves. Her reassuring manner made the entire experience so much better. I’m so grateful for the care and attention she provided — truly outstanding service!

Mr Bilal Al-Obaidi

Orthopaedic Surgeon

When I attended the pre-assessment for my hip replacement operation the physio told me Mr Al-Obaidi is the best! They were right. From my first appointment he made me feel heard, when I went in for my procedure he was really re- assuring and post operation he was very supportive. I couldn’t have asked for a better experience to be honest he is the best! Professional, supportive and really ‘human’. Thank you Mr Al-Obaidi

Longevity Health and Fitness

Mobility, Physiology, + 3 more

Charlotte has been excellent with my Grandmother, who required physio and exercise support following a lengthy and complex hospital admission. Coming home was a daunting and challenging process for her and the family but it’s been made much easier with Charlotte’s support, positivity and encouragement. Her mobility and confidence is starting to return, and we’re super hopeful she is going to make further progress to follow.

Ruislip Ear Care

Audiology, Ear Care

I would definitely recommend this company. It was easy to book an appointment . The new premises are very clean and spacious. The receptionist and audiologist were friendly and professional. The micro suction was quick and successful. I felt everything was explained well. I would be reluctant to go anywhere else .

Happy Kids Dental Hammersmith

Dentistry

We had a very anxious 7 year old who struggled to sit in the chair and open her mouth. The dentist and her assistant did a fantastic job at easing her fears by being slow, listening to her and being playful about the tools and procedure. She was allowed to bring her own comfort blanket which really helped.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

I was seen immediately upon my arrival for my appointment An MRI was organised I suffer intermittent hip pain and difficulty sleeping when it is bad I was advised that hip surgery is on the card but not to rush into it. I was shown exercises and advised on pain relief. All helped enormously

Mr Aaron McAvoy

Obstetrician & Gynaecologist

Mr McAvoy was lovely and very considerate. I felt listened to and understood. He explained to me the possibilities, different treatments and what the diagnostic is. I felt this very helpful as i was able to understand myself more too! He was very supportive and empathetic.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

I went to Mr.Haresh Devalia because I was worried about the lump near my armpit. The doctor is a very calm and professional person. He examined me thoroughly and with care. After an ultrasound and mammogram, he clearly explained what was the cause of the lump

Mr William Wilson

Orthopaedic Surgeon

Mr WIlson is an excellent surgeon, he has been really good with me, I can't thank him enough for doing my operation so well and the aftercare I have had from him. I would give him 10 stars if I could the man is great in his field.

Mr Ramon Tahmassebi

Orthopaedic Surgeon

I am so impressed with Mr Tahmassebi. He has always shown great professionalism and expertise. Having already had successful surgery with him a number of years ago, it was easy to decide to return for further care.