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Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Dr Sayan Sen

Cardiologist, Diagnostic Pathway Specialist

Dear Dr Sen, I wanted to write personally to thank you for the care, clarity, and reassurance you provided during my recent consultations and investigations. Given the complexity of my medical history over the past two years including Toxic Epidermal Necrolysis, prolonged hospitalisation, and recent major spinal surgery , I approached the cardiovascular review with understandable anxiety. Your calm, methodical approach and the way you explained each investigation and result in clear, balanced terms made a significant difference. The reassurance provided by the CT coronary angiogram, ambulatory blood pressure monitoring, and blood results was immensely valuable, but equally important was your clinical judgement in rationalising my medications and recognising that my blood pressure had moved into the low range. That adjustment has already made me feel more confident about my recovery trajectory. I also appreciated how carefully you considered the wider context of my health, recovery, and long-term wellbeing, rather than viewing the results in isolation. It was evident that the plan was tailored specifically to me, not simply to numbers on a report. Thank you for combining clinical excellence with empathy and clear communication. It was genuinely reassuring to be under your care, and I am very grateful for your guidance. With best wishes and sincere thanks, Fasil N.

VISIO Health

Ophthalmology

WOW amazing! I have worn glasses since I was 16 (53 years), initially to see the blackboard! Recently my eyesight deteriorated due to cataracts and I was referred to Visio. I was very nervous about having the operation but in retrospect should not have worried, it really was not stressful. I had Trifocal Lenses fitted by Ms Ranjit Sandhu and would describe the result as amazing and transformational. I was hoping for my eyesight to return to my pre cataract vision, it did far more than this as I now have excellent unaided vision for distance as well as for near. I now have better vision than I have ever had before, and don’t need glasses anymore! I was advised before the operation that a side effect may be an increase in Halo & Glare when driving at night, however, I have not experienced this and am very comfortable with my night driving vision. In summary my vision has been transformed thanks to Visio and I would highly recommend them.

Professor Mark Westcott

Ophthalmologist

Professor Westcott's assistance and guidance to me over the last 7 years in monitoring and treating my glaucoma, can only be described as invaluable. He has done a great deal to explain matters to me in layperson's terms so that I understood exactly why the treatment was as it was. He has also sought second opinions from other specialists within the field on whether I ought to have an operation, and his willingness to seek out a second opinion unprompted also provided me with much welcome reassurance that my medical pathway is the correct one. A consummate professional.

Dr. Bassam Al-Kari

General Surgeon

Throughout my experience Dr. Al-Kari unhurriedly took the time to discuss and explain the procedure of removing my gallbladder. Pre-operation I felt relaxed and confident of his ability. Immediately after the operation I appreciated his bedside conversation telling abut my individual procedure and the consultation which would be arranged for 2-3 weeks later. At every stage I have been entirely satisfied and would not hesitate in recommending him to others or returning to his care for any further surgery.

Spire Cardiff Hospital

Breast Surgery, Cardiology, + 18 more

As I said it was brilliant in regards to how I was treated. It was so straight forward, I laughed, I relaxed I was treated like I was the only person who has ever suffered which I think is amazing for how many people do suffer, worse than me. I will always recommend Dr Srivastava and if I ever need another follow up or something in the area of Dr srivastavas expertise I will go to him every time. He is fantastic I am so happy and can move forward. Thanks again Dr srivastava.

Mr Ravi Ray

Orthopaedic Surgeon

It was lovely to meet Dr Ravi Ray on 15.02.2025 for my follow up appointment at the fracture clinic, Dr Ravi did brilliant surgery on my right humorous spiral fracture thanks to him my arm is on the mend with everything working normal i just need to strengthen my muscle more in that area as still weak but gradually getting there. The work he did on my arm was total perfection right down to the very neat and tidy scar, I can't thank him enough such a lovely man.

Mr Nicholas Morgan

Orthopaedic Surgeon

I had a fall damaging my left knee, after a day or so my knee became swollen and extremely painful. I went online to find Mr Morgan who had replaced my right knee a few years ago and to my delight he was still at Princess Margaret. I booked an appointment for the next day where Mr Morgan examined my situation, drained the fluid, arranged a CT and explained the prognosis. I’m delighted to say I am back to almost normal, even had a round of golf!

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.

Dr Kathryn Taylor-Barnes

Cosmetic Doctor, General Practitioner

I’ve been a patient of Dr Kathryn for nearly 10 years and I honestly wouldn’t go anywhere else. She always gives excellent, honest advice and the treatments are consistently great. Over the years she’s become more like a friend than just a doctor, never pushy, incredibly knowledgeable, and genuinely caring. You always feel listened to and in safe hands. The clinic itself is also lovely, calm and welcoming. Highly recommend.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Dr Bakshi - THANK YOU!!! I read the other reviews and wondered if the clinic's reputation was too good to be true. I have been on NHS waiting lists for years and they have misdiagnosed me and fobbed me off with cheap options. Dr Bakshi said he immediately knew the problem and showed me a video, leaflets and even research papers explaining my problem. Thank you very much - 6 stars if possible!

Dr Serge Nikolic

Pain Management Specialist

Serge is an excellent professional from what I have experienced. No, he does not have a good bedside manner, but he is a great consultant. I take the latter over the former. He is very to the point and my first consultation with him took 17 minutes which included an examination. If you are fragile and want a sympathetic ear, he's not your man. If you want a great professional, don't hesitate.

Mr Michael Smith

Ophthalmologist

The waiting area is quiet and spacious. The reception and admin staff are friendly. The nurses/technicians similarly genuinely interested in you and remember your last visit. Dr Smith also knows his patients, is thorough in his assessment and forward treatment plan and open to questions. Follow up administration is prompt. After a visit I know I have properly been examined.

Lumen Health Assessments

General (Internal) Medicine, General Practice (GP)

Booking this appointment was the right thing to do, the thought of spending the majority of the days in test and reviewing the results was not something I looked forward to, but Dr Savin and the Lumen team were first class and the reassurance I've got from the visit (with some areas to work on) is definitely worth it.

Nuffield Health Guildford Hospital

Urology, Weight Loss & Bariatric Surgery, + 46 more

It was a fantastic visit hardly any waiting around very professional kind friendly helpful people the lunch and the coffee was delicious. The procedure went very well and I’ve healed very well. Incredible staff everybody was so kind and friendly.