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Ms Christina Kourie

Audiologist

Here is my story. I am 72 and severely deaf (70-90db)! So without hearing aids its lip reading for me...... I was having problems with my new generation hearing aids supplied by a leading brand - which I had been using for 8 years or so. Three or four fittings and the experience was not great - muffled, croaky voices and poor sound dynamics (loud - soft). So I asked my Portobello GP if he had any ideas as it was time for me to check out another audiologist - either it was my hearing going down further or the hearing aids. He recommended Pindrop - saying it was the only show in town! Thats when I met Christina. First thing she did was an audiogram then a hearing-in-noise test in a booth. First time for me! Came as a big surprise that I had never been offered this test before. I was hearing only 48% of what was being broadcast. So she re-fitted the hearing aids using the new audiogram and then using REM software, adjusted the proprietary fitting program. Also new to me! We re did the hearing-in-noise test and it went up to 86%. So a big improvement for me and those who engage with me. Also real verification - not trial and error - which was my previous experience. So a big thanks to Christina. Christina then suggested I may do even better with the new Phonak Sphere hearing aids. Next generation using AI can reduce unwanted noise materially. So of course i said yes. And they are truly excellent - I have now been using them for 2 weeks. Much better than the previous brand. A step change. So my hearing experience has taken a huge jump up! So well done Christina on this. It is the most important hope of the deaf! The supply and setting up of the all the new equipment: hearing aids, moulds, back ups, roger, tv connector, apps was all done smoothly and efficiently. They also all hand shake very well - turn on the tv: it streams automatically. Same with online meetings and i-phone. No manual switching needed. Roger just works when turned on. So altogether a big win for me. Thanks Pindrop and thanks Christina. I will be even happier when Pindrop offers Whats App messaging to its customers - hopefully soon!

Dr Shaumik Adhya

Cardiologist

In a word - excellent. I had sent in advance copies of medical consultations and ECGs conducted over the past 3 years by the consultant where I live mostly in France. I also prepared the points that I wished to discuss with Dr Adhya, mainly regarding the side effects of my current medication. He immediately put me at my ease and inspired my confidence. He expressed his views clearly, was extremely helpful in explaining his suggested way forward, and provided the reassurance that I needed. He also, within hours of my visit, very clearly summarised in a letter a summary of the points that we had discussed and his recommended future programme for medication and increased exercise. I will certainly refer back to him at any time I may need to do so in the future, and cannot recommend him too highly enough to any others seeking expert cardiologist advice. I must also add that his PA was first class in her handling of the pre-consultation administration. Very warm and welcoming words and rapid responses to my emails. In short, this was a superb experience all round and I am extremely satisfied.

Mr Ilias Paschopoulos

Physiotherapist

I had an ACL tear. Post surgery, before going to Ilias, I started with a physiotherapist that wasn’t as helpful nor professional. It was uncomfortable and decided to change my Physio. I spoke to TEN Health & Fitness and was paired with Ilias and couldn’t be happier with the care I received. From the start, Ilias was extremely friendly, approachable, and easy to trust, which made a huge difference throughout the rehab process. The programme was well-structured and clearly tailored to me, and over time we built real trust in both the process and the outcomes. I’ve now fully recovered and my knees feel stronger and more stable than they ever did before the injury. I’m genuinely more confident in my movement than I was pre-ACL. I’m back to playing football (the reason I tore my ACL), playing tennis, and even skiing! Highly recommend to anyone going through any type of muscle/tendon/bone injury and wants to heal.

Dr Karen Guerrero

Obstetrician & Gynaecologist

As a young female this felt like a very worrying and embarrassing situation for me, Dr Guerrero reassured me and made me feel safe and comfortable from the first appointment to my surgery and beyond. She guided me through all of my options and gave me concise and to the point information so that I was able to make an informed decison about which treatment would work best for myself and my family life with two small children to consider. I was able to email any time I had questions about anything and I was always met with a polite and very prompt reply. I would recommend Dr Guerrero to anyone who is looking for the best Urogynaecologist to care for them during such a vulnerable time.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

Castle Craig Hospital

Psychiatry, Psychotherapy

I had a really good stay at Castle Craig, learned a lot and feeling positive about the future. The nurses were great, the therapists life-savers, the food was ok - good portions and good flavour but I was a bit bored of it after 5 weeks. The consultant psychiatrist was exceptional, he really listened and took time to consider my case. He was one of the reasons I came here after meeting him in his Edinburgh clinic, and it has been really the best decision I could have made.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

The care and time that I was given was outstanding. The nurses were all so friendly and could not do enough for me. It was even better than I could have hoped for. My surgeon was amazing, as well as the doctors, anaesthetist, and catering staff. I had such a positive experience, and I would highly recommend this hospital. I am very thankful and appreciate the help and care from all the staff at St Joseph’s hospital.

Mr Jamie Griffiths

Orthopaedic Surgeon

I feel very much a part of the team that is working to achieve the best possible outcome following my knee replacement. Mr Griffiths is extremely good at explaining what is currently going on with my knee, and is very encouraging about what I have achieved to date. This , in turn, encourages me to put my best effort into working towards my goal of full mobility so that I can live the life I want to in the future.

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Mr Arvind Singh

ENT Surgeon

I was under Dr Singh’s care for a long time and have always felt well looked after as a patient. He also has a naturally cheerful voice and manner, which makes appointments feel much more comfortable. He is firm and strict but approachable. He took the time to answer all of my questions clearly and patiently. I would highly recommend him.

Mr Andrew Chetwood

Urologist

My experience was positive and reassuring. It helped me get over my initial embarrassment of discussing men’s health issues. I would encourage other patients to seek early diagnosis and not be embarrassed to consult with Andrew and to be frankly honest with him, it is a safe space.

Mr Rakesh Choudhary

Orthopaedic Surgeon

I had partial knee replacement on the right leg eight weeks ago. I went home same day. I was walking on crutches within two days. Felt immediate relief of pain. I finished with crutches in two weeks. I can walk 85% better now than before the operation I am very please with results

Transform Health

Physiotherapy

I was very reluctant at first and was very tempted to cancel my first appointment. But I’m so pleased I carried on with it. I feel I have lots of work to do but I have noticed a difference in my movements and feeling more confident in moving albeit baby steps.

North Wales Eye Specialist Centre

Ophthalmology

Very quick appointment..very impressed with the clinic ..staff were kind and put me at ease….laser treatment was quick and painless..My consultant Mrs Mathews was very professional and I would recommend her..my overall experience was excellent

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

Every time I’ve been to the clinic, the nurse has been lovely receptionist is great and everything is all good. You can’t ask for no more. I think you’ve got it down to a excellent experience for the customer thank you so much