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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I am under the care of Prof Nathan. As I have had slightly abnormal PSA results, Prof decided to repeat a Prostate MRI from 2 years ago to check all was well. The MRI itself was the usual CCL at its best, couldn't be happier. The results from the latest PSA blood test was on MyChart in hours. The MRI report was not. I did wonder if this was because there may be bad news and I received a message to say Prof would telephone me on Friday 17th October at 0800 BST a few days hence. I waited an hour after this time had passed before contacting OP myself. Your OP were great and were very embarrassed. They then found out that Prof was unwell but nobody thought fit to tell me. I got a message to Cherelle saying Prof was indeed unwell but he would phone at 1200 BST. By 1220 again nothing, no contact at all on phone or My Chart message and now I am getting very anxious so in desperation I contacted Prof Whitby (my GP) by My chart message. She responded within minutes saying not to worry, she had seen the scan and it was all clear. I had heard nothing from Prof Nathan at all or cherelle, who I believe had by now gone home but clearly hadn't left my care with anyone else. I was worried about Prof Nathan as this was all very unusual. I got in contact with Prof Whitby, my GP and she responded immediately and reassured me my MRI result was clear. I was greatly relieved but I am mysitified why the Prof could not have at least let me know that there was nothing to worry about, even via message on My Chart, the scan was fine and we could talk anytime about the details. The poor communication (which is SO unlike the Cleveland) unnecessarily heightened my existing anxiety. I realise I am being the classic worried well but when you are nearing 65 you do begin to think its a matter of when not if. I am so sorry that Prof N was unwell. I feel sure that it was not something trivial so I wish him well but surely he is not the first Doctor to take ill and for a hospital as outstanding as CCL I would expect to have fail-safe procedures in place so patients are not unnecessarily left on their own and increasingly worried. This is the very first time I have not scored straight 5 for every part of my experience at CCL and I feel sure it is a one off. Hope this is helpful feedback

Great Western Hospitals Private Healthcare

Audiology, Breast Surgery, + 16 more

It all went very well. The staff were all very friendly and professional. The only thing I found time consuming and wasteful, of paper, was that I kept being asked about allergies, 3 times by 3 different people who recorded it on three different forms! This is despite it being on my medical records. I also found the wait of 3 hours a bit annoying, in for noon, Op, at 3.30 a bit annoying. However once started it all went well. and I was helpfully kept informed throughout by Mr Coombs. Emma was also comforting with her comments and assistance. The only thing I might change if I came in again is to have a light sedative with the epidural as it was very frustrating to want to change the position of your legs and feet and find that you can't for obvious reasons. Mr Coombs moved them for me but of course I could not feel the move! The two nurses that looked after me for the last hour or so up to discharge were very patient, caring, thoughtful and helpful, I wanted to get up and get home and they told me and showed me when I tried to get up that I was definitely not ready, and kindly told me to be patient - they were very good and I liked them both. All from Mr Coombs downwards made the process and outcome very satisfactory. I was up this morning walking the dog. Kind regards A.H.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

The appointment I had was disappointing. I have been waiting a number of weeks to discuss an MRI with a specialist in gynaecology, when I became slightly tearful she demanded that I had ‘emotional support’ handing me a paper towel for your hands go wipe my face. I stated that would make me uncomfortable and that I wanted to support myself and she informed me that the appointment could not continue if and we would need to re book it (after waiting for many weeks in chronic pain) so I accepted her brining someone external in so we could finish the appointment. The person she bought in proceeded to come in and out of the room constantly getting leaflets which was not any sort of emotional support for me. The doctor continually referred to my history of anxiety as an ‘issue’ and did not have any sensitivity when discussing mental health especially in connection to physical illness. The way she used my history of anxiety was inappropriate and lacking in understanding.

Mr Amit Patel

Ophthalmologist

Visited Dr Patel regarding an upper eyelid issue. Dr Patel took his time to ask my clinical history followed by a lengthy and careful eye examination. He also took his time to explain every step of the examination process. Once done, he spent quite sometime explaining what was causing the issue, he then showed an animated video which was extremely helpful and easy to follow. Finally, he gave me some literature so I could read at my leisure. All in all this was one of the most friendly and clear consultations I have had. Dr Patel is an excellent consultant that spent a lot of time explaining what was causing my symptoms and how to resolve them and is a testament to how passionate he is about his job. I would recommend Dr Patel whole heartedly. I hope I won't need to see an eye doctor again but if I do then it will certainly be Dr Patel.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

Here’s the version polished perfectly for a public review — warm, genuine, and easy to read online: ⸻ ⭐️⭐️⭐️⭐️⭐️ Exceptional Care at Kingsbridge Hospital Ballykelly From admission to discharge, my experience at Kingsbridge Hospital Ballykelly was faultless. Infection control was clearly a top priority and maintained by all staff. Every team member introduced themselves, creating a professional yet personal atmosphere. The surgical team were amazing — the theatre staff put me completely at ease, and the recovery nurse was exceptional. The cleaners and hospitality staff were pleasant, efficient, and carried out their duties with genuine care. And I have to say — the tea and toast after surgery was a lovely and much-appreciated touch! Thank you to everyone at Kingsbridge Ballykelly for your outstanding care and compassion. — C.T.C.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 7 more

From the moment you step into The Lister Hospital until the moment you leave, the experience is truly outstanding. Every member of staff I encountered was kind, respectful, and professional, making me feel welcome and well cared for throughout my visit. The facilities are spotless and well-maintained, creating a comfortable and reassuring environment. I especially appreciated the thoughtful touches like complimentary coffee and water, which made the experience even more pleasant. Reception staff were warm and courteous, treating me with genuine respect and attention. It’s clear that patient care and comfort are top priorities here. I have only good things to say about The Lister Hospital. Thank you to all the staff for your dedication and excellence—you made a real difference in my experience.

Dr Jo Gee Psychological Therapies

Psychiatry, Psychology

When I first started seeing Mai, I was struggling with high levels of anxiety and feeling a huge sense of despair. Through the sessions and support I have received, I am a different person to the one who first asked for help 3 months ago. Mai instantly made me feel at ease and her non-judgemental approach meant that I felt very comfortable in showing my most vulnerable, raw emotions. Every session had a clear aim and objective which was mutually agreed upon and I left each appointment with specific and tangible strategies that I could apply to my situation. I cannot thank her enough for the help I have received.

One Ashford Hospital

Audiology, Cardiology, + 22 more

Amazing experience! Being an NHS patient, the only expectations I had were, expect the same level of service in terms of courteousness and I’d still be in a queue to receive treatment. How wrong was I? The hospital staff on the welcome desk were great and the imaging department were very friendly too! My surgeon, Mr Jeer was incredible! Very thorough in his explanation, exceptional professionalism and the wait time for an MRI and follow-up appt was non-existent! Fingers crossed for a small wait time, for the ACL reconstruction. 💯 exceeded my expectations, thank you so much!

Spire Clare Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

I paid for treatment myself at Clare Park and naturally I would therefore expect the very best. The consultants and nursing staff were outstanding in all respects on each of the three occasions that I have visited Clare Park over the course of the last two years. Administratively and with several minor issues that I have brought to management's attention, I would not choose to use this hospital. It seems too cottagy. I prefer Frimley Park Hospital as being far more professional. They were all minor issues but then as a paying customer, I expect excellence.

Dr. Irshad Baurhoo

Dental Care Professional, Dentist

Excellent first visit - highly recommended dental practice! Having pre-booked & completed online registration forms in advance, was warmly welcomed & quickly put at ease by friendly lead dentist Dr Irshad Baurhoo. Assisted by a helpful colleague, they proceeded to give me the best dental hygienist treatment I’ve experienced in recent years - unrushed, meticulous & immediately feel the benefits of newly-cleaned, polished teeth. Definitely well worth the trip to discover Hillcross Dental’s good value, highly-effective & professional service!

Mr Daniel Saleh

Plastic Surgeon

From walking in and meeting Mr Saleh I knew I had made the right decision, he was so cheerful, welcoming and down to earth. We discussed every aspect of my surgery from pre, during and especially post, everything Mr Saleh spoke about was spot on, I'm now 4 month post surgery and he has changed my life for the better, he's a miracle worker I wouldn't hesitate to use him again for other surgeries, he knows his stuff 1000% and more. Thank you Mr Saleh. (my hero)

Dr David Treagus

Dentist

David was an absolute pleasure to be around. From the off, he put my anxiety at ease, answering any questions I had with total professionalism. He was funny, friendly and extremely polite - as well as totally honest, which I appreciated. He created a rapport with me so easily and I quickly felt at ease around him, and with his work. I trusted to him to do his very best job, which was a great feeling. Not to mention he has an excellent music taste, too!

Mrs Samantha Hamilton-Stent

Acupuncturist

I honestly have found coming to Samantha Hamilton-Stent and her clinic here in Reigate has had such a positive impact on my life and my health. Having Sam help me through my IVF treatment, and fertility journey has been incredibly helpful and I really do highly recommend anyone going through similar fertility issues or just embarking on any women’s health journey to visit Sam. I could not recommend enough xxxx

Mr Oliver Bowes

Ophthalmologist

Mr Bowes is not only an exceptional Surgeon his clear and concise explanations over proposed procedures and projected outcome are presented in a manner that exudes confidence. During every step of the way he goes out of his way to make you feel very well informed and put you at ease. I have no hesitation whatsoever in giving my wholehearted recommendation of his services to anyone.

Mr Sam Datta

Urologist

Mr Datta is an excellent urologist. He made me feel very relaxed and comfortable while discussing very personal issues. He is very professional and personable. He was quick to diagnose my problem and his recommended treatment has been effective and successful. I would highly recommend him to anyone who needs to see a urologist.

Mr Dan Wilson

Orthopaedic Surgeon

I visited the hospital on Tuesday to be greeted with polite helpful staff. At my appointment which was promptly on time I saw Dan Wilson who explained everything I needed to know. He was a pleasure to talk with and put my mind at ease with my pending hip replacement surgery. Thank you