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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

My doctors are always amazing and when ive had a serious procedure they have been excellent. Only minor thing id say is once the doctor hands over to the team of nurses etc it felt as though they werent sure what to do with me. I was sent for bloods then asked to go to the main hospital then told to go to ground floor then someone else was able to sort out my appointments. When I couldve resolved a few things on the day I went, it ended up having to make appointments for everything. I was given a urine sample kit to take with me. I kinda wish my bloods and urine would have all been completed on the day as they have the facility and there was time as I sat on the chair for a few minutes before they apologised and told me id have to go to the main hospital. I think when its one thing to do, its pretty straight forward but when theres a few things to book in I was handed from one nurse to another to anothert and in the end I left having to change my appointments. They are all lovely but feels as though they are missing some direction and considering that the patient may already be a bit anxious about the visit. Otherwise its always a good experience

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Dr Mark Earley

Cardiologist

Very reassuring test and consultation. Sorry about being a bit late. Perhaps appointment time could include 30 minutes preparation time. I am happy to call on your services as needed rather than having annual stress tests. About the finances of aviation deaths: The surgical litigation industry amounts to more than £1 billion per year. Surgical safety is lagging miles behind that of aviation. It needs to adopt the safety principles so effectively applied by aviation. (See IATA 8 safety principles.) Best wishes Michael The Bulletin of the Royal College of Surgeons of England. Published On line 1 March 2024 M Edwards. Volume 6, Number 2. To eliminate surgical error, copy aviation. https://doi.org/10.1308/rcsbull.2024.26 You are welcome to circulate this bulletin wherever it may get traction.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Skylight Psychiatry

Psychiatry

Communication from all staff was grand - support teams, and therapists/psychiatrists. Little long on the wait time beyond what expectations were set. Wouldn't say Skylight were at fault here, more suffering from the success of the Right to Choose program. Felt the ADOS portion was poor, the process felt infantilising and the member of staff ran the second half like a therapy session - I didn't need reassuring, I wanted to express XYZ thoughts and feelings that led me to explore a diagnosis. Combined ADHD/autism session was exactly what I felt was needed with regards to the above and the member of staff was sympathetic but handled me through the process while bringing out the thoughts and feelings I'd had up to this point.

Mr Slavomir Blazej

General Surgeon

Mr Slavomir Blazej is the surgeon who dealt with my case and performed the major surgery I had on the 8th January 2026. I cannot praise him and the staff highly enough. Everything, leading up to the operation, was clearly and patiently explained. Any questions I had were answered in full detail so I knew and understood exactly what would happen during my treatment and the reasons why. The care and attention I have received has been truly outstanding. The way I was dealt with, the detailed explanations and patience that I received gave me so much confidence. Excellent, truly first class.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

I had an excellent experience with Dr Bhandari. He was very attentive and took the time to genuinely listen to all of my concerns. Dr Bhandari is extremely knowledgeable and explained the diagnosis and treatment plan clearly and in great detail, which was very reassuring. The echocardiogram and ECG was performed with great patience and care, with everything explained step by step. I felt well looked after throughout the appointment and treatment journey and would highly recommend Dr Bhandari.

Mr Lucas Attwood

Physiotherapist

I can’t recommend Lucas highly enough. He supported me through my recovery from a fractured ankle over several months, and his expertise, patience, and encouragement made a real difference. Each session was well-structured and tailored to my progress, and he always explained the purpose behind the exercises. Thanks to Lucas, I’ve regained strength, confidence, and mobility faster than I expected. An excellent physiotherapist and a genuinely supportive person.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

Visited morning of 26.01, had to wait a few minutes before being let into the building as arrived just before 9am. Although i was fully aware and ready to wait, everyone passing by including reception staff were kind and apologetic. Getting in, staff (reception, radiographer, doctor) were prompt, thorough, straightforward and quick. No time to scroll through phone as i moved from one stage to the next with ease. Highly recommend.

Dr Carla Plymen

Cardiologist

It was a phone appointment. As always Dr Plymen listened to what I had to say and explained recent results from a stress echo test. I always feel a part of the decision making with the medical advice given. Everything is always explained so I understand the options to keep treatment stable. Compassionate, kind, caring and very knowledgeable. I have complete trust in Dr Plymen and the heart failure team I see. Thank you.

Professor Shaun Preston

General Surgeon

From start to finish Professor Preston was highly professional, clear and reassuring throughout the whole process. While I was nervous about having the procedure, Professor Preston reassured me by explaining the process and considerations which put me to ease and enabled me to really understand the need, the procedure and the benefits. I could not recommend Professor Preston enough and write this with great thanks.

Mr Rupert Wharton

Orthopaedic Surgeon

Unfortunately, they were running behind schedule. About 10 mins after my appointment time I was advised that I would not be seen for around 45 minutes. About 45 mimutes later I was advised that I was next in line. I was eventually seen about 80 minutes after my appointment time. Whilst delay was frustrating the communication was good and understand the delay created by unrealistic time per patient schedule.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

I visited the clinic today with my elderly mother who is experiencing a number of health concerns. Dr Oates was kind professional and extremely thorough during the consultation. He made my mum feel very comfortable and explained everything very well. We now have a plan in place to move forward and feel more positive. We would definitely use the clinic in the future and would 100% recommend to others.

Newmedica Newcastle

Ophthalmology

I was amazed by the e efficiency of the staff and how reassuring they were I was introduced to everybody involved, who were all very kind.. It was painless, over so quickly, the consultant Ayad Shafiq was talking to me all the time and the nurse I Fiona was with me throughout everything, even holding my hand through the procedure. I’m actually looking forward to my other eye appointment!!

Miss Mary Murphy

Neurosurgeon

I am happy to be the patient of Miss Mary Murphy. She is so professional and caring to her patients. I couldn’t t even thought that such a difficult operation like craniotomy for meningioma could be done so nice that only in two weeks and a half I feel very good. Thank you very much, Miss Mary, you are really very special!

Mr Benjamin Lamb

Urologist

Mr Lamb was hugely empathetic and explained everything clearly. These traits led to me have confidence surfacing an issue not discussed in 40 years. Whether it can be resolved, in the context of this survey, doesn’t matter. The brilliant things is that he created the environment to start the journey.