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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Bassem Amr

General Surgeon

I wanted to take a moment to share what this journey has meant to me and to sincerely thank you and your team for being part of one of the biggest decisions of my life. I’ve battled with my weight for as long as I can remember. In July 2022, I hit my breaking point after seeing a photo of myself at my heaviest. I was ashamed, overwhelmed, and completely defeated. I avoided mirrors and felt exhausted and unhappy. Over the years, I had tried everything—diets, medications, fitness programs—but nothing gave me lasting change. I felt stuck. Choosing bariatric surgery was not an easy decision. It came with tears, fear, doubt, and a lot of soul-searching. I know not everyone understands or agrees with this choice, but for me it was never about appearance. It was about choosing a healthier, happier, longer life. It was about being here for my family and the people I love. It was about choosing myself. From my very first appointment, the care, compassion, and reassurance I received from you, the consultant, and the entire team made such a difference. Every question was answered, every worry was taken seriously, and I always felt supported rather than judged. The kindness, professionalism, and encouragement shown to me before and after surgery helped me feel confident in my decision and safe throughout the process. The fear of not being present for my family someday scared me far more than surgery ever could. Thank you for the exceptional care, guidance, and support you have all shown me. You haven’t just helped me through a procedure—you’ve helped give me a real chance at a new beginning, and for that I will always be grateful.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

Been feeling very unwell, anxious for a few days and by the Friday I realised it may be a UTI or kidney infection. I then panicked realising it would be difficult to get a GP appointment before the weekend. I then remembered I had heard about this new service, went on line, booked a same day appointment, easy, The centre was a little tricky to find but very clean and Professional. Dr Ben was engaging, listened carefully, did a urine dip and basic obs and prescribed antibiotics. For £80 an excellent service, this also took some pressure off the NHS. It has been 2 weeks now, feeling much better and probably avoided a hospital stay.. money well spent. I am myself an NHS worker so was able to get back to work fairly quickly to continue the battle !

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

My experience of the hospital was very good. The staff were amazing especially Jayne on Day surgery and David at the ward at night. The only downside that came to my attention is being told that there was no lactose free milk for my tea. The lady, I did catch her name, told me that she wasn’t aware of my overnight stay. She asked me if I was aware that I was staying overnight and I replied ‘yes’. She then went on to ask if I had put it in my forms prior to attending and I said yes. She kept on going on it wasn’t her fault she had been told. A bit of advice would be that she overshared. She clearly sorted the problem as the following morning someone had picked up the milk and I had it with my tea.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The physiotherapist seemed unconcerned by the pain I have been experiencing for nearly a year. He mentioned that I had full movement and so he was not concerned. He kept saying that he would not give me another steroid injection without acknowledging that I didn’t want one. He told me to do some exercises which he showed me how to do once and gave me no paperwork or YouTube link that might assist when I got home. I tried to ask how long I should wait before I made any further action and he said there is no more treatment. I felt like an inconvenience and wish I had gone somewhere else. I would never recommend anyone to see him again. He really made me feel small and insignificant.

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Reception staff were very helpful both on arrival and when leaving the centre. The medical staff were very knowledgeable & took time to explain everything that would be part of the procedures. The doctor and his team of nurses worked very well together, a well run team. I liked the idea that a nurse remained beside me throughout all the procedures, explaining things as they happened. The recovery room nurse was very attentive and very helpful in her explanation of the printouts following the procedures. The discharge staff in the discharge waiting room provided a very welcome cup of tea and a slice of toast. I had been fasting for over 24 hours by that stage.

Mrs Kamakshi Karri

Obstetrician & Gynaecologist

The Consultant was very welcoming, Professional,,courteous, informative and very thorough through my consultation. Mrs Kari listened to my reason for attending re my concerns with my health issues. Mrs Karri provided an examination, offered solutions and diagnostic testing in order to investigate the problem. I was extremely satisfied with the care I received today and would highly recommend this Consultant as she respects your concerns and offers professional advice in order to resolve any worries you may have. Excellent service and lovely staff supporting the Team.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

Dr. Kunal Gadhvi

Ophthalmologist

From the moment I arrived i was made to feel very welcome by all staff concerned. The lady who put the anaesthetic in my eye was lovely and made me feel instantly at ease. Doctor Kunal Gadhvi was lovely. He explained every stage thoroughly and was very caring. Thank you to all concerned.

Mr Warren Bennett

ENT Surgeon

I had a septoplasty and turbinate reduction with Mr Bennett. His care was outstanding from start to finish—reassuring, professional, and genuinely supportive. The procedure and recovery were essentially pain-free, to my great surprise. I couldn’t recommend him highly enough.

Dr. Nilesh Pareek

Cardiologist

Dr Pareek is the ultimate professional. He looked after me during a stressful time with challenging symptoms. Dr Pareek was thorough, and had a excellent ability to explain complex problems and tests to someone like myself who was new to this area of medical issues.

Mr Andrew Sidebottom

Oral & Maxillofacial Surgeon

I was very apprehensive about having my implant procedure. However it couldn’t have gone more smoothly. I was pleasantly surprised at how quickly and efficiently it all went. No pain even afterwards. I was very impressed with Mr Sidebottoms care. Highly recommended.

Dr. Omer Ahmad

Gastroenterologist

Dr Ahmad was thorough and clear in his communications before and after the procedure. Clearly the procedure was expertly performed and the polyp removed in one piece as described in our pre-op conversation. His follow up care and advice were both excellent

Mr Tim Parratt

Orthopaedic Surgeon

Mr Parratt immediately put me at my ease. He was professional whilst being friendly and reassuring. I explained my problems and he listened to my concerns, discussed my symptoms the treatment he would recommend. I have total confidence in him.