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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

John Flynn Opticians

Optometry

I recently visited John Flynn Opticians for my 2-yearly eye exam. Dr Janjua is always incredibly thorough in the eye exam, explaining each step and answering all my questions with patience. He takes the time to discuss my prescription in detail and also the variety of lens options available such as anti-fatigue, blue light reduction and anti-glare. I work in the computing industry and having the right eyewear makes the difference between a good day and one where you’re severely tired at the end of it. Dr Janjua’s expertise and attention to detail makes sure you’re confident it will be a good day. Dr Janjua is also supported by an amazing team. Everybody is welcoming and professional, making the entire process seamless and comfortable. I only needed new lenses this time which will be fixed to my existing frames, but when new frames have been required they’ve helped me choose the perfect frames that not only suit my style, but also feel comfortable. What really stands out is the personalised care and attention I received. Dr Janjua and the team genuinely care about your eye health and it shows. I highly recommend Dr Janjua and the team to anyone in need of eye care.

Dr Rajiv Sood

Paediatrician

We took our baby to Dr Sood because he'd had diarrhea for 3 weeks and was chronically very spewy. Dr Sood diagnosed gastroenteritis, which is fine, but he also told us we shouldn't feed our (exclusively breastfed and four months old) baby more than every 3-4 hours, and that when he cried for milk sooner than that we should "put cotton wool in [our] ears". We've since been told by NHS doctors and health visitors that this is very old-fashioned advice that could cause dehydration in a diarrhetic baby. He also said to give 6 feeds a day, but we realised when we got home that it's not possible to follow both pieces of advice without waking him up in the night for extra night feeds! (We did tell Dr Sood that our baby sleeps 11 hours at night with just one night feed, but he didn't seem to believe us?)

Mr Maninder Kalkat

Cardiothoracic Surgeon

My first appointment with Mr Kalkat was on Zoom at Herefordshire County Hospital. While he came across a very professional, I think virtual consultations are less than ideal. I was admitted to The Harborne Hospital very quickly for lung cancer surgery and was taken aback by the empathy and warmth I felt from him when he visited me before surgery. His explanations were very clear and he was very calming. Following surgery he spent a long time going through the outcome with my daughter, a Stage 4 Lung Cancer sufferer. He visited me every day and guided me through my recovery. I couldn’t recommend him highly enough.

Professor Alwyn D'Souza

ENT Surgeon

Professor D’Souza is a constant source of reassurance and demonstrates a deep experience in a gentle and thoughtful manner. His approach is very educated, but pragmatic. In the case of my surgery, he gave excellent feedback on what made my revision difficult, while also explaining very clearly intraoperative discoveries that created problems he had to work around. For the first time in 16 years since a severe injury to my nose, I now see the light at the end of the tunnel to this journey and I owe this to Professor D’Souza.

Mr Andrew Port

Orthopaedic Surgeon

Outstanding surgeon. As a healthcare professional, I researched to the nth degree who my wife should be referred to for her knee replacement surgery, and the answer was obvious. Consistently, Mr Port was the name that came up over and over again. I also had experience of how good he was from my time as a GP with excellent outcomes and praise from all the patients I referred to him. We are delighted with the outcome of the surgery. It is even better than I expected. Thank you Mr Port. We are very grateful.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Mr Steven McFarlane

Psychotherapist

Steven is an amazing therapist. He is empathetic and skilful. He offers a highly adaptive approach and gives rooms for whatever the I brought to the sessions. He offers EMDR, cognitive behavioural and talking therapy. Steven is focused on developing skills that can be used in the future. I would recommend Steven to anyone that is looking for an experienced and empathetic therapist.

Mr Purnajyoti Banerjee

Orthopaedic Surgeon

I found the treatment received from Mr Banerjee and all the staff that I came into contact with at the London Spinal Unit really excellent. Mr Banerjee's diagnosis and, recommended treatment plan were first class. His explanations of complex issues were clear and, precise. His friendly and understanding manner were also much appreciated. I would thoroughly recommend both him and the LSU.

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 21 more

I had a very good experience at iGP Cardiff - it was easy to book a timely appointment, the clinic was clean, light and welcoming and staff welcoming and friendly. The GP I saw was helpful, knowledgeable and very good at taking time to discuss results, weigh up pros and cons of treatment and agree a plan in a very collaborative way. An excellent service!

IVF London

Clinical Genetics, Fertility Medicine, + 1 more

IVF london is an amazing clinic, The staff are super awesome helpful and available all the time. Dr.sawant Dr.baydaa they have magic, Mr.Santosh the Manager an amazing person giving in all the support direction and positivity. Resham and Nurses Sharon,Tahera and Angela they were too good also giving in extra support after hours incase of emergency.

Mr Sam Jain

Orthopaedic Surgeon

I was seen ahead of my appointment time. Mr Jain observed me walking to his consultation room, an important observation following hip replacement . The consultation was carried out with respect for me. I was not rushed in any way and able to ask questions. My xrays were shown and discussed with me. I can't rate Mr Jain high enough. Excellent .

Dr. Vidya Kanthi

General Practitioner

I met Dr. Kanthi as part of a women's health and wellness screen and she looked after me brilliantly. She listened to my concerns, gave me advice and support and recommended only the necessary tests. The results came back overnight and I had a detailed report and a follow up call to make sure I had everything I needed. Highly recommended.

Pause and Co Healthcare

General Practice (GP)

Having been completed ignored by my own GP, it was such a relief to spend time talking to Nadira and to be taken seriously. She is practical, thorough, and compassionate in her approach, and has supported me to make the right lifestyle and medical decisions for me. I wouldn't hesitate to recommend to others.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I made it very clear to the members of staff when I woke up from my procedure that I felt incredibly dizzy and sick. However 30 minutes after I was brought back to the unit I was discharged. Even my husband told the nurses that I was still dizzy and felt nausea. We got home and I slept for three hours.