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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

ObGyn Matters

Obstetrics & Gynaecology

I was scheduled for a laparoscopic bilateral cystectomy. My disappointment stems from a critical failure in communication immediately prior to surgery.Minutes before the procedure, and while already prepped, I was informed by an unfamiliar doctor—not my primary gynecologist —that a bilateral salpingectomy (fallopian tube removal) was being added to the plan. This major change, involving the removal of a reproductive organ, was sprung on me at the most vulnerable moment, leaving absolutely no time to process this significant loss or ensure fully informed consent. It felt as though my fallopian tubes were taken without my proper agreement. A change in procedure of this magnitude must be communicated well in advance, not moments before surgery.

Dr Anjali Mahto

Dermatologist

I am really grateful for the Profrac treatment Dr Mahto did for my acne scarring. I thought to pass on my thanks to her again as my skin has really improved since my last visit. She gave great professional advice catering to my particular skin type. Dr Mahto is obviously very knowledgeable in her area of work. Her explanation of how the treatments would work for me was very clear. Given the risks with the treatment (especially as I have Asian skin) I thought that the outcome and type of treatment suggested to me was the exactly what was needed. Katie Dawson was also brilliant in making me comfortable and I found it really easy to ask her questions, something I appreciated given I’ve never had these kind of treatments before.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

Ruislip Ear Care

Audiology, Ear Care

Great service. Quick and efficient. The website doesn’t work that well on mobile but I was able to use the WhatsApp method and that was fine. Weirdly that prompted a call whereas by initiating communication via WhatsApp it was odd to get a call. I was struggling to hear clearly which is why I sent the WhatsApp. I’d imagine that I’m not unique in this 🤪. Not a complaint. Just worth noting. One other idea: has anyone asked to be able to watch what is being done on a screen? I personally would have enjoyed being able to do this. Don’t judge me!!! But if you made that available and publicised it, I reckon it could be a differentiator. Thanks for an efficient and thorough service x

Mr Michael Wilson

General Surgeon

I recently underwent a hernia operation performed by Mr Michael Wilson and I could not have been more impressed with the entire experience. From the initial consultation through to post-operative care, he demonstrated exceptional skill, professionalism, communication and compassion. The procedure itself was smooth and efficient, with minimal discomfort and a steady recovery – clear evidence of his expertise. He took the time to explain everything thoroughly, answered all of my questions with patience, and made me feel completely at ease. I am grateful for the excellent care I received and highly recommend Mr Wilson to anyone seeking a skilled and trustworthy surgeon.

MansMatters

Urology

Mansmatters was excellent. I have had Peyronie"s Disease for three years and it has been devasting. I was not able to have sex and it strained my relationship. i tried everything and was told my only option was surgery. I saw Mr Almashan at Mansmatters who talked me through a breakthrough protocol that has been avaible for less than a year. I proceeded with treatrment and the results were outstanding. I have kept the before and after photos and still cant believe that making the right clinic choice has changed my life.

Kernow Psychiatry

Psychiatry

I found Dr Reid on line, made an appointment to see her at the Wellbeing Hub, Falmouth. I felt at ease with her straight away and she listened to my ongoing problems with anxiety, towards the end of session she recommended a change of medication with a review in 3 weeks time. I had every confidence in her decision and felt relieved that someone was interested in my problem. I can highly recommend Dr Jemma Reid, an amazing experience for me and I’m well pleased with the way I feel today.

Longevity Health and Fitness

Mobility, Physiology, + 3 more

Victoria and her team were so caring and attentive to my 65 year old Mum who was recently diagnosed with osteoarthritis and osteoporosis. They started simple and gradual ensuring Mum felt encouraged throughout, she has benefitted from mobility and strength exercises which have helped her become stronger and more mobile. I know it's important to start exercising, but we didn't know where to start. This has been just what Mum needed and we couldn't be more grateful.

Mr Ninaad Awsare

Urologist

I recently underwent an operation performed by Mr Ninaad Awsare at Spire Murrayfield Hospital in the Wirral. Mr Awsare was exceptional throughout the entire process—he clearly explained everything before, during, and after the procedure, ensuring I fully understood each step. The operation went very smoothly, and the care I received at Spire Wirral was outstanding. I’m very grateful for the professionalism and support provided by Mr Awsare and the hospital team.

Mr Javier Moraleda

ENT Surgeon

After struggling with my condition for quite some time, I was impressed by Dr Moraleda’s genuine interest and concern in helping me find a resolution. Throughout our consultation, his explanations were clear and reassuring, making complex information easy to understand. I now feel encouraged and optimistic about the suggested programme, which gives me confidence in moving forward towards better health.

Spire Bushey Diagnostic Centre

Diagnostics & Testing, General Surgery, + 3 more

My initial visit was at Spire Bushey diagnostic centre on a weekend, which was faultless. Unfortunately, a subsequent blood test appointment was not booked correctly, requiring me to travel to another hospital. My only issue is that results do take some time and it would be helpful for patients to be able to access results directly, ahead of follow up appointments.

Dr Alistair McNair

Gastroenterologist

I found Dr McNair to be extremely professional, personable and understanding. He made me feel at ease in the consulting room and on the day of my procedure. Dr McNair explained medical terms in a very clear way. He was more than happy to answer all of my questions. His passion for the profession and care for his patients shine through. Thank you Dr McNair.

Dr Mitra Shahidi

Respiratory Doctor

I have finally been properly diagnosed re my asthma condition since I was a child. At 55 I finally know I have ABPA thanks to the thoroughness and investigations of Dr Shahidi. She has managed my asthma crises, enabled my frequent business travel and commuting with a regime that controls my asthma. She is very caring and extremely knowledgeable.

Mr Manoj Sood

Orthopaedic Surgeon

At a time when I had a problem and was apprehensive, Mr Sood evaluated the problem and solutions and explained them clearly to me.He met with me at each stage of the procedures to explain them before surgery. After surgery he continued to meet me at different stages of my recovery. Recovery and solution to my problems were excellent. Thank you.

Mr Neil Barber

Urologist

In advance of the meeting with Mr Barber the hospital conducted a flow test in a very professional manner. I then saw Mr Barber. I was able to tell him that my recovery had gone extremely well and he answered fully the questions I still had regarding the operation. I came away feeling I had been very fortunate.