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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was ABSOLUTELY DISGUSTED that the misleading named "Disabled" toilet is still used as a storage centre. I have formally complained about this to the CEO after struggling on a number of occasions to assist my elderly disabled mother. It is too cramped to get a wheelchair and carer in there. Having moved items out into the corridor I then struggled to transfer her from her wheelchair. Naturally she was getting more & more anxious to get on the toilet, knowing that she was about to see a consultant. I suggested to the anxious person outside that he ask to use another toilet. This is a private hospital, built AFTER the Disability Discrimination Act. How did this even pass building regulations & considered acceptable? All the designer had to do was to go next door & copy the design of the disabled toilet in QEQM. We were under enough stress having to attend the hospital appointment.This just compounded the stress for my mother and me. PLEASE attend to this ongoing problem. Why is it taking so long? UTTER DISGRACE & INSULTING to all disabled people and their carers.

Ms Elizabeth Dolatshahy Hawkes

Ophthalmologist

I was struck by Dr Hawkes attention to detail. The sutures were so exquisite that after 5 months a fellow plastic surgeon from across the desk could not see I had any work done. One thing to note is the limit of surgery on the day, I was the only one that day to be operated on as Dr Hawkes will only operate on a maximum number of 'eyes' ...... It so happened that the surgeon in the next theatre did seven patients (yes seven!). I was also reassured that given the post procedure settlement (upper and lower) Dr Hawkes asked to see me after 6 months........ Needless to say after six months I could not be happier with the result on both eyes, age appropriate (as asked for) with exquisite detail and in the words of my granddaughter 'they are beautiful'.... I will leave you with an amusing anecdote.....on the morning of the operation I asked for Dr Hawkes to hold her arm out just for fun and you know what it did not flinch .... steady as a rock.... a great result from a lovely lady... thanks again Elizabeth....

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

Dr. Piya Sen Gupta

Diabetes & Endocrinology Specialist

Dr Gupta is fantastic! I've been diagnosed with PCOS for years by my GP but her explanation helped so much to understand my condition more. She listened to everything I said, she asked so many questions to understand what is going in detail and then provided clear and easy to understand explanations. I felt heard and understood as she created such a safe space from the first moment I walked through the door. For the first time in years, I understand my options and what I can and should do to manage my condition. I would highly recommend her!

Mr Michael James Grant

Orthopaedic Surgeon

Can’t fault the surgery team or the staff on the children's ward. The care and treatment my son received has been amazing! The only thing that was far from great was the long waiting time for an MRI scan after the injury happened and the 3 month wait for surgery after the results. I feel Zak suffered a lot hiring this time and I don’t think patients especially minors should wait that long for important surgery. I do realise that sadly this is a poor governmental factor within the Uk though and not fault of the NHS… 😢

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

Mr Munawar Hussain

Obstetrician & Gynaecologist

I am so grateful to have seen Dr. Hussain. I’ve had chronic pelvic and abdominal pain for months and felt completely helpless after being misdiagnosed by other consultants. Dr. Hussain took the time to listen sincerely and explain the possible diagnoses and treatment options. For the first time, my husband and I feel confident and informed. I truly felt heard, and we finally have a clear plan moving forward.

Dr. John Whitaker

Cardiologist

Exceptional in terms of advice given at first consultation, careful monitoring of my case over a 6 month period, being available and responsive to communications in this period and then 2 ablations, the first successfully getting be back into sinus rhythm, the 2nd consolidating the process. I am so grateful to Dr Whittaker for his care, kindness and skills. I am so glad that I was referred to him.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

Parking is easy. Reception staff efficient. Dr Brasse is always welcoming, warm and professional. Whatever I have seen her for she has always been pro active with tests ie Dexa scan etc. Dr Brasse always makes you feel at ease whatever I see her for. More recently she has shown me her expertise in Aestetics and have to say I am very pleased. Highly recommended.

Santis Health - Prostate Cancer Clinic

Urology

I had a remote telephone consultation with Professor Eden following being diagnosed with prostate cancer at my local hospital and their proposed treatment for it which I was not happy with. We discussed my case and I was reassured by what Professor Eden said and the treatment proposed to the extent that I have booked up with him for carry out a Robotic assisted radical prostatectomy.

Mr Andrew Fitzgerald

Orthopaedic Surgeon

Mr Fitzgerald is a fantastic specialist who takes the time to listen to his patients, offering the best advice, ensuring a great patient experience from an initial consultation to post surgery follow up appointments. Mr Fitzgerald explains in an easy to understand manner the various different treatment options available, and potential benefits from the various options.

Mr Dan Shaerf

Orthopaedic Surgeon

We saw Dr Shaerf for a wrist injury my daughter experienced in gymnastics. He had a great manner with her and was helpful in explaining what may be causing her pain and what the course of treatment may be once we find out more. He was on time, listened to us and we will continue to seek treatment from him once we learn more from tests.

Mr Gautam Mehra

Obstetrician & Gynaecologist

Excellent experience with Mr Gautam Mehra. He is very attentive, professional and thorough. He explained everything clearly, the surgery was quick and smooth, and the post-operative care was outstanding. I felt truly cared for and reassured throughout. Highly recommended.