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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Three Shires Hospital (part of Circle Health Group)

Anaesthetics, Audiology, + 30 more

On arrival, and in good time, there was a huge que at the reception desk with only one member of staff trying to deal with patients. We waiting a very long time even to be acknowledged so, not wanting to be late for our appointment, we made our own way to the area A. We were then approached another member of staff in Area A who was able to give us the forms we should have received at reception. Knowing that a significant number of patients were due in the recetion should have been fully staffed with an expeditious way in processing through.

Living Mind

Psychiatry

I’ve had an outstanding experience with my psychiatrist from the very first session. They created a safe welcoming environment where I was truly hard and understood the approach compassionate professional professional Taylor to my needs which has made a huge difference in my mental health journey. They take the time to explain treatment options clearly and always encourage open communication. I feel supported and empowered thanks for their guidance. Highly recommended to anyone seeking thoughtful and effective psychiatric care

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

This is a hospital I tell everyone about. The private Gem where service and speed excel all the bigger bars in London with the accompanying expertise. I hope BUPA’s acquisition does not change what is the best private hospital in the cpu try and I unfortunately have been to may form London to Southampton to Oxford. Outstanding care and true real world service excellence

Dr John Lindsay

Diabetes & Endocrinology Specialist

I had a really good experience with Dr Lindsay. He gave clear instructions and explained everything in a way that was easy to understand. He was knowledgeable, patient, and made sure all of my questions were answered. I never felt rushed during the appointment, and I felt confident in the care I received. Overall, he did a great job and I would definitely recommend him.

Mr Yaser Ghani

Orthopaedic Surgeon

I had a very positive meeting with Mr Ghani, who came across as incredibly professional, knowledgeable and caring. I felt reassured and looked after, and the interaction was not rushed or feel transactional. He took time to explain to me the issue, my options and out together a recovery plan. I could not have hoped for a better experience.

25 Harley Street

Allergy Medicine, Audiology, + 27 more

Excellent consult. Unfriendly reception. Not particularly clean. The worst part the hospital didn’t order my medication. Said to my consultant we can get it tomorrow. He was down from Scotland. Only for the day. I was travelling to London. So he went and got it from another hospital. Next time I see him we won’t be coming there!

Experts in Skin and Hair

Dermatology

I found it very easy to make an appointment with a specialist of my choice at a nearby hospital. During my appointment, I benefited significantly from the Consultant's specialist knowledge, which was extremely helpful and beneficial in regards to my condition and also to my overall health and wellbeing.

Dr Malcolm Finlay

Cardiologist

I am so very impressed with Dr. Finlay. He is clearly so caring and patient and explains everything so well so that one can understand even quite complex things. His reports are excellent too. I feel very lucky to have such a terrific consultant. A huge thank you to Dr Finlay and Kitti and all his team.

᠎ Fiona Butterworth

Audiologist

This was my first experience of using hearing aids and Fiona took the time and care to explain everything to me and what I should expect and answered questions that I didn’t yet know I had….

Mr Mostafa Elgohary

Ophthalmologist

Mr Elgohary was extremely professional in explaining everything very clearly. I have full confidence in his work and would have no hesitation in recommending him highly.

Mr Mahmoud Nassar

Ophthalmologist

Mr Nassar has always been excellent. He explains everything very simply and clearly and his manner is excellent. Makes you feel very relaxed.

Associate Professor Anand Kelkar

Urologist

For something I was dreading turned out to be a very good experience

Mr Ivan Tomasi

General Surgeon

Excellent, kind and caring staff. Tomasi was clear and reassuring.