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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

Professor George Du Toit

Paediatrician

We are currently investigating food allergies in our son and had an excellent experience at this clinic. From the moment we arrived, we felt very welcome and were made to feel at home. The doctor was extremely approachable, took the time to listen carefully to our concerns, and provided the clear insights and guidance we were hoping for. We felt well supported throughout the appointment and left with a much better understanding of the next steps. We are very grateful for the care and reassurance provided and would highly recommend the clinic to other families going through a similar process.

Mr Fady Sedra

Orthopaedic Surgeon

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Mr Antonios Papadopoulos

Orthopaedic Surgeon

I had a very positive experience with Mr Antonios Papadopoulos regarding my knee (patellar tendon) issue. He was professional, thorough, and took the time to explain everything clearly in a way that was easy to understand. I felt listened to and never rushed during the appointment. His assessment was detailed and he provided practical, evidence-based advice and a clear plan for recovery and return to sport. I left feeling reassured and confident about my treatment. I would highly recommend him to anyone dealing with knee or sports-related injuries.

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Mr Rajaratnam performed my left knee replacement surgery 2 weeks ago. This was a follow up consultation having had staples removed from the incision made. All was well, he was pleased with my progress. I cannot praise Mr Rajaratnam and his team highly enough. He replaced my right knee very successfully in 2022. The procedure and recovery path on my left knee is going just as positively. I am extremely pleased with my progress. A totally professional experience. As mentioned previously I cannot commend Mr Rajaratnam highly enough. Thank you

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Everything was fine, except that no one is able to provide the invoice for the procedure and it is not acceptable. I need the invoice to claim the money back from my insurance, I have called twice emailed and I am still waiting. I don't understand why it is so difficult to get this invoice. It is a legal requirement to provide an invoice while a payment is made and service delivered. It wouldn't be that big of a deal if the amount was not that big, but we have paid £2995.00 on Sunday, and no invoice was provided...

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Mr Nigel D'Souza

General Surgeon

My experience with Mr D’Souza and his team has been nothing but excellent. Everything from making my first appointment all the way through consultations and having a colonoscopy was treated with the utmost professionalism and care. Mr D’Souza did a fantastic job, keeping me informed of everything through the process. I can recommend him without reservation to anyone looking for a specialist that is at the top of his profession.

Mr Ertan Erel

Plastic Surgeon

I had an alar base reduction and I am extremely pleased with the results. This issue was plaguing me for my whole life. Professor Erol knew and understood exactly what I wanted and delivered precisely. My external scars are invisible and have made positive comments. My new nose fits my face therefore preserving my ethnicity. I recommend Professor Erol any and all nose procedures. Thankyou so much.

Newmedica Newcastle

Ophthalmology

I was amazed by the e efficiency of the staff and how reassuring they were I was introduced to everybody involved, who were all very kind.. It was painless, over so quickly, the consultant Ayad Shafiq was talking to me all the time and the nurse I Fiona was with me throughout everything, even holding my hand through the procedure. I’m actually looking forward to my other eye appointment!!

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Dr Shilpa Davé Private GP Surgery - Teddington

General Practice (GP)

I managed to get an appointment straight away. The online system was very straightforward and the doctor I saw, Dr Jennifer Lamond was just lovely, very professional and gave me clear plan of action to deal with my symptoms. I required an Xray and within 1 hour of getting home the hospital had telephoned me to book me in. All very efficient.

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I found Ms Nandy to be extremely personable She took the time to understand my health issues, answered all of my questions in a clear and concise manner and went through the proposed treatment plan in detail to ensure I was comfortable with it. I can highly recommend Ms Nandy should you be suffering with gynae issues.

Mr Marcus Cumberbatch

Urologist

Mr Cumberbatch helped me three years ago when I was at the end of my tether with the NHS. I had great trust and confidence in him following my visits to see him. Therefore he was my first point of contact this time as well. I left fully advised of my condition and trust his words implicitly