Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Professor Paul Chatrath

ENT Surgeon

Last year I was struggling significantly with my breathing and had a couple of referrals with the NHS ENT team regarding a Nasal Valve Collapse. Unfortunately, the NHS were not able to address my nasal valve issue and would only correct my deviated septum, so I looked elsewhere for private options and spoke with several surgeons about a functional septorhinoplasty. I found Prof Chatrath online after researching surgeons who specialise in nasal issues, particularly nasal valve collapse. It seems there are very few surgeons in the UK who perform this type of surgery. On first consultation, Prof Chatrath was very understanding of my issue and we began a course of steroids straight away. After a trial period, he recommended a nasal endoscopy to properly assess the problem. This revealed a deviated septum and severely enlarged turbinates, both of which he suspected were playing a significant role in my breathing issues and nasal valve strain. We agreed to proceed with a septoplasty, intranasal Z-plasty (I believe to widen and stiffen the internal valve area), RF turbinate reduction, and alar batten and rim grafts on to correct the issue using a closed, non-invasive approach. Paul also recommended RF turbinate reduction being mindful of the risks of Empty Nose Syndrome, which was reassuring. Other surgeons I consulted recommended a full open rhinoplasty with lots of cartilage grafting, which I understood was is a lot to go through. Paul instead was keener on a more conservative closed septorhinoplasty and was clear that this would not rule out future options if it wasn’t successful, so not to overtreat a problem that wasn’t there. He was very honest about expectations, and I felt I was in very safe hands. The procedure itself was slick and fast. I had no bruising and felt back to normal around three weeks post-op. Post op care was great. I did have an accident 12 days after surgery, and Paul saw me again at very short notice to make sure everything was okay. Maria, his secretary, was also extremely helpful and quick to respond throughout. 9 weeks post op and I’m so relieved. My breathing and valve collapse is now so much better than it was before the surgery and I’m super grateful to have met Prof Chatrath. In addition to the improvement in my breathing, my nose actually looks stronger and more balanced too which is an unexpected bonus. The surgery has given me a massive quality of life improvement. A huge thank you to Paul and his team.

Miss Shilpa Ojha

ENT Surgeon, Paediatrician

We were fortunate to come across Ms. Shilpa Ojha at a time when we were seeking immediate and effective attention for our son’s recurring breathing and cold-related issues. From our very first interaction, we felt both heard and well guided. Ms. Ojha took a thoughtful and thorough approach to understanding the underlying cause of his symptoms, which led to the clear identification of enlarged adenoids as the root issue. What truly stood out was not only her clinical expertise, but also the promptness, clarity, and care with which she guided us through the next steps. Ms. Ojha herself performed our son’s adenoidectomy, and throughout the entire process, we felt confident, informed, and supported. Having consulted a couple of specialists prior to this, the difference in experience was striking—once under her care, we were able to move quickly from diagnosis to corrective action, all with our son’s best interests firmly at the centre. Our overall experience has been exceptional. Ms. Ojha combines deep medical expertise with a calm, compassionate, and highly professional manner that inspires trust. I would wholeheartedly recommend her to any parent seeking thoughtful, decisive, and expert care for their child.

Mr Grigorios Premetis

Obstetrician & Gynaecologist

I recently saw Dr Premetis after finding out very early that I was pregnant. At that stage, I had been advised that the pregnancy would need very close monitoring, as there were concerns that it was most likely not going to be viable. This was an extremely worrying and emotional time for me, and I needed clear guidance, reassurance and careful follow-up. Dr Premetis has been my gynaecologist for many years and he is the only doctor I truly trust with my care. From the very beginning, he took the time to clearly explain the situation, the possible outcomes and the plan for ongoing tests and monitoring, which helped me feel supported and informed during a very uncertain time. His wonderful assistant, Sebastian, was quick to return my call and organise my appointment promptly. Dr Premetis even took the time to call me out of hours to update me with my test results and reassure me, so I didn’t have to spend the entire weekend worrying and waiting. His bedside manner is exceptional, he is kind, personable, reassuring and incredibly approachable. I am very grateful for the care, compassion and support I received from both Dr Premetis and Sebastian during such a difficult and stressful time.

Dr Diana Wei

Neurologist

Dr. Wei took great care and time with me during our appointment, to listen to my concerns, symptoms, answer any questions, discuss treatment options, and to ensure after a treatment plan was agreed upon, that I understood next steps, and even further possible treatments. She was incredibly warm, present, and genuinely interested in what my experience was and why I had sought out further investigation. Her expertise and knowledge and invested interest in her patients well-being, even past their time with her, is evident, and she made me feel informed, validated and less alone while navigating a new health journey. It gave me faith again in healthcare professionals who genuinely care about their patients well-being and are able not only to provide excellent care, but also excellent bedside manner and are collaborative in their approach. I would highly recommend her as a healthcare professional and am so grateful that our paths crossed at a challenging time for myself.

Mr Kam Cheema

Orthopaedic Surgeon

I would like to express my sincere gratitude to my orthopaedic consultant for the exceptional care I received during my fractured fibula treatment. From the very first appointment, they took the time to clearly explain my injury, the treatment options, and what to expect throughout my recovery. Their calm, reassuring manner made an otherwise stressful situation feel manageable. The follow‑up care was equally outstanding—thorough, attentive, and always focused on helping me regain full mobility as safely and quickly as possible. Thanks to their expertise and support, my recovery has been smooth and steady. I am truly grateful for the professionalism, kindness, and dedication shown throughout my treatment. I couldn’t have asked for better care and would highly recommend them to anyone in need of orthopaedic support.

Dr Omar Cummins

Psychologist

Working with Dr. Omar was a truly different experience from the therapy I’ve had in the past, and I am deeply grateful for the positive impact he's had on my life. I began seeing him for anxiety, and from the start, it was clear he brings real experience and genuine care to his work. He listens attentively, remembers important details, and asks the kind of questions that made me reflect, which led to real breakthroughs. I never felt rushed, instead, I felt supported and expertly guided when needed. Throughout our sessions, Dr. Omar has equipped me with practical techniques and tools that continue to help me navigate my anxiety and handle situations more calmly. I’m so thankful for the experience and the meaningful progress I’ve made under his care.

Mr Sabur Malek

Orthopaedic Surgeon

I was unable to walk and sleep and work without constant severe pain in my right knee, wasted 5 weeks on the NHS system then went through bupa and saw Mr malek who got me a scan and checked the x-rays and confirmed that I had bad arthritis and my options were carry on or have a tkr, and 9 days later I had it replaced, It was painful and uncomfortable at first exactly how he told me it would be, but after about 8 weeks I noticed I was sleeping better and able to walk further than before the operation, now back at work and walking, cycling, and mild jogging basically pain free, I feel like I have got my life back and would recommend the procedure to anyone, there is a bit of numbness below the knee but it is getting better all the time,

Mr Dimpu Bhagawati

Orthopaedic Surgeon

I found my overall experience from start to finish amazing. Mr Bhagawati was very accomodating ans welcoming, he walked through with me the issues i was experiencing and quickly and effeciently provoded a diagnosis explaining in laymans terms tge suspected issues. He scheduled me an MRI which confirmed his suspesions and layed out my options. I chose to have the two injections for nerve block and epidural and the procedure went extremley well. The procedure and staff looking after me well great. A few days after the procedure i felt great qnd got back to normal qctivites with no pain, and 1 month later i am well with no probkems. Thank you Mr Bhagawati.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Andrology Solutions

Clinical Science, Diagnostics & Testing, + 2 more

I had a very positive experience during my consultation with Professor Sheryl Homa. She was extremely thorough, knowledgeable, and genuinely caring in her approach. I felt completely at ease throughout the appointment and never felt rushed. All of my questions were answered clearly and in detail, which gave me great confidence and reassurance. The clinic was professional and well organised, and the overall standard of care was excellent. I would highly recommend Professor Homa and the clinic to anyone seeking expert and compassionate medical advice.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I was happy about the appointment and MRI.But approaching for the report,it is too difficult.I tried to contact via the phone around 8 times but no answer.In the evening I managed to speak to someone.I sent all the requirements by email to get reports but I haven’t received the reports until Wednesday morning. Wednesday midday tried again but still same ,no one answering the phone..still waiting for the response.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I had an excellent experience at St Anthony’s hospital. This was especially true on the day of my procedure. I was treated with care, compassion and professional by all involved. I felt well cared for from start to finish. The nurse at my pre-op was also very kind and understanding as I have a slight phobia with blood tests. I would definitely recommend this hospital.