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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Mr Gavin Love

Orthopaedic Surgeon

Six weeks after my second hip replacement with Mr Gavin Love, I’m walking unaided, sleeping comfortably, and — best of all — no longer living with the grinding pain of arthritis. The only thing left hobbling is my memory of what life was like before the operation! This was Gavin’s second time working on my hips (he did the first one six years ago, which is still going strong), so I knew I was in excellent hands. His calm, confident manner and clear communication made a potentially daunting experience remarkably easy. He’s not just a highly skilled surgeon — he’s also reassuring, kind, and has the sort of calm presence that makes you feel like everything’s going to be alright. And it is. A big thank you also to Mr Matthew Cheketts, my anaesthetist, who I suspect could put someone at ease even before the sedatives kick in. Everything about the surgical experience was professional, safe, and smooth. The staff at Kings Park Hospital were wonderful from start to finish — attentive, friendly, and always ready with a smile (and, thankfully, the occasional cup of tea). They made what could have been a very clinical stay feel more like a stay with extended family — only better stocked with painkillers. In short, if you’re facing hip replacement surgery, you won’t find a better team. Gavin Love is, quite literally, a name to remember — especially if you want to walk away pain-free and wondering why you didn’t do it sooner.

Practice Plus Group Surgical Centre, Devizes

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was made to wait 6 months for my cataract operations because I had a cardioversion. This is a short sedation rather than a general anaesthetic. I have been given no clinical explanations for this. I am in perfect health despite my age. I understand that a normal waiting time at other hospitals is 6 weeks with good recovery after a major operation. I suspect there are no clinical reasons, just a bureaucratic hesitation to take the slightest risk. I wonder how many patients discover that “Well soon” should be retitled “Well sometime”. Your bureaucratic incompetence is illustrated by your list of specialists which does not include the name of my surgeon, your lead ophthalmologist Dr Marzena Raszewska. It is her recorded ability that persuaded me to wait the 6 months rather than seek an alternative.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Great! Excellent overall experience. Facilities in general good, room, cleanliness, staff and procedure. I really am a fan, and if necessity arises would return with a lot of confidence that things would go well. Two small items of feedback : Negative - situation of the centre is not ideal and some patients get a view of a dingy disused courtyard . This is a minor point ! Food could be a little more interesting. Positive - its both reassuring and positive that the whole experience, especially the excellent staff, are so personal. The patient feels that care is tailored specifically to them. Little danger of removing the wrong leg! Warm human interchanges throughout, which is very, very good!

Equilibria Health

Psychology, Psychotherapy

I had the pleasure of working with Andrea for quite a long time after having a car accident. She took time to get to know me and what items I really wanted to work on. Each week we found ways that worked for me to express my self and through this she was able to give me amazing direction and grounding techniques to really help my anxiety in the car. I have not only used what we have learned together on the car but have pulled it into my everyday life. I feel lighter and happier. This was life changing for me and I’m so glad we were out together. I would highly recommend Andrea if you are looking for an understanding, empathetic and patient professional who is committed to helping you.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I have had various symptoms of perimenopause over the last year or so but it came to a head a few months ago when i had a severe panic attack and seemed to develop anxiety. I am finding this difficult to cope with and the GP didn't seem to help me. I met with Dr Colquhoun and she was lovely, provided me with alot of information and advice and took me and my symptoms seriously. As a result I now have a course of action and have had HRT prescribed and a coil fitted. Whilst this is all new to me, i am feeling very positive about this plan and hopeful that I can start to feel like myself again!

Mr Saket Tibrewal

Orthopaedic Surgeon

Mr Tibrewal and his team have given me care and attention that went beyond my expectations. I had been suffering for years with pains in my right knee. I had been misdiagnosed twice by NHS and another privately funded surgeon. Within 30 seconds of my appointment with Mr Tibrewal said “I know what’s wrong with you, take a seat”. (Long story short my ACL in my right knee was torn completely from an old rugby injury). I knew after that I was in the best of hands with him. I can’t thank him and his magnificent office staff enough for everything they have done for me! Thank you all!

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I'd laboured under my shoulder injury for 6 months, and Chris was able to achieve vast improvements in comfort and ability within weeks. Chris was impressively professional and meticulous, a pleasure to visit and I always felt willing to go the extra mile to explain the process to me and make detailed recommendations. This has really brought about a transformation in my quality of life, and I'm delighted to be back doing the things I love. Almost two months after first visiting the clinic, I am fully recovered- absolutely game-changing, could not recommend enough.

Mr Hasan Kasem

General Surgeon

Was a little bit disappointed with the service of leaving the hospital I hardly slept during the night. A young boy told me at 7:30 to get washed and ready to go home about 10 I said 11 o’clock would be better but when I was getting ready to go home my medication wasn’t ready. My taxi arrived 1130 and he had to go away then I had to find someone else with great difficulty to pick me up and sign papers to discharge me.the young boy did apologise . I was waiting for quite a bit of time and all my medication to be ready.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

All the staff at the Spire Hospital were helpful & nothing was too much trouble so that I felt listened to in terms of my needs & any fears I had. I felt reassured that I was in excellent hands when it came to pain relief particularly immediately post op & was encouraged to get out of bed as soon as I was able. The food was enjoyable & there was a good variety which certainly helped my recovery & my room was light & very clean.

dentalessence - Burgess Hill

Dentistry

My husband is elderly and unable to walk very Well and loses his memory quickly… I say is marvellous with him… he greets him as he would close friend and makes him feel happy to be in his company even though he is not keen on going to dentist… when we leave … always having had a pleasant visit … my husband always says Izzy is so patient & Kind … thankyou to reception & Izzy for a very good experience Jacqueline K.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

From our initial consultation to post delivery Dr Bhati has been kind, informative and caring. As someone who suffers from major health anxiety, I had my share of fears surrounding birth. Dr Bhati’s knowledge and confidence puts you at ease. Even though there’s been a last minute need for a c section, it was handled quickly and calmly and we welcomed our baby girl safely. Very greatful for the care we received.

Miss Shamim Umarji

Orthopaedic Surgeon

I have been under Miss Umarji’s case from August 2024 following a revision of a failed radius fracture which was originally operated on in Italy 2023. Miss Umarji has been calm, understanding and empathic and has guided me through the period It has taken for my fracture to heal. I had complete faith in her and her wisdom and experience. I can only speak very highly of her care.

Mr Karthik Karuppaiah

Orthopaedic Surgeon

From start to finish the whole experience was professional and thorough, from my first consultation with Doctor Karuppaiah he explained everything, every step of the way. I am now on the mend even back at the gym doing very light weights. My shoulder is pain free, Thank you !

Mr Reshid Berber

Orthopaedic Surgeon

Mr. Berber was chosen because he carried out a similar operation on my wife two years ago, who was very satisfied with the outcome. From the initial consultation until the final sign off today we couldn’t be happier with the service care and professionalism Show.

Mr Samer Mahmoud

Orthopaedic Surgeon

I have only good things to say about Dr Mahmoud .He explained everything about my procedures from start to finish. I would recommend him to anyone. He is very professional and friendly which puts you at ease from the start. 5 stars from me .