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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Dr Alexander Hobson

Cardiologist

Apprehensicw,about todays appointment lead to an afib episode prior ,on.arival professionally asked whether a studenr could be present i had no objection. He allowed me to explain my situation history and current feelings ,i did not feel ant time pressures and felt he was genuiniely listening to my concerns. Presented my options regarding my afib maling a point many tines to reassure me about my issue. I felt at ease,he didnt hokd back about my bicuspid aorta valve preparinf me for what im sure will inevitably be needing to be replaced. Talked about my exersising and current routine and advised to keep up every thing im doing suggested no increase to my medicatiin as already bradycardic and in fact this might be a trgger this i was not aware. Overall a very professional dr whom i would have no quarms about seeing

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I loved all the staff that took care of me. I was very well looked after. My only small complaint was the lady that brought the food around kept leaving my door open and blocked half the TV and at one point my partner was helping me on the toilet with the bathroom door open and she walked in to ask if we wanted a cup of tea then left my room door open so anyone in the hall way could see me on the toilet, he was holding me up so couldn't go and close the door right away which made me feel a little bit conscious. Other than that the care staff were amazing surgeon and anaesthetist were very friendly. I would definitely recommend this hospital.

Mr Philip Robinson

ENT Surgeon

My appointment with Philip Robinson couldn't have gone better. I went to him as a singer with issues about my throat - roughness and some minor issues caused from previously singing through a cold. He gave me a laryngoscopy then and there during our initial consultation, prescribed my some medication, and referred me to a speech therapist. His avuncular manner and friendly dispossession helped put me at ease, and he explained everything to me in layman's terms, helping me understand the best course of action for my vocal challenges. Additionally, he removed some unexpected hard wax build-up in my ears.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

The staff that dealt with me on the day were amazing. Very nice and made me feel comfortable. There was a slight issue with the connection for the headphones but they quickly resolved it and made me feel comfortable again. The lady who showed me to the room is made for that job :) unfortunately after I did have to chase a few times for my results imagining were trying to be helpful however a receptionist I was put through to was very rude, undermining and probably one of the worse receptionist I’ve come across in a long while.

Butterfield Osteopathy

Osteopathy, Paediatrics

I've been going to Butterfield Osteopathy for several years and I've always been very grateful for their help and support. The clinic is lovely and all the osteopaths I’ve consulted with have been amazing. Bella Eacott is great for general osteopathy, Emma Delalex has helped me with craniosacral therapy and Gervais Roubeix has managed to release loads of muscular tensions with dry needling and general osteopathy. I highly recommend Butterfield Osteopathy.

Professor Richard Field

Orthopaedic Surgeon

One could not wish for a better consultant - it’s a given that Professor Field is one of the top consultants in his field , but more than that , he is so kind , caring and reassuring. At every appointment I have had with him before during and after my hip replacement he has taking so much time to explain everything so clearly and patiently and has a wonderful sense of humour too . The perfect consultant in my opinion. Thank you Prof Field !

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Mr Ashutosh Tandon

General Surgeon

Mr Tandon was excellent throughout my gallbladder surgery. He explained everything clearly beforehand, which really put me at ease, and the procedure itself went smoothly. My recovery has been straightforward and far better than I expected. I felt well informed, well cared for, and very confident in his expertise. I’m extremely grateful and wouldn’t hesitate to recommend him.

Mr Christopher Hoo

Plastic Surgeon

Mr Hoo, was amazing from our first meeting, my surgery, and my final meeting. His nurse Pauline was also brilliant, they are a great team ! I have been recommending them to everyone! I got more that I had dream for ! I now have my confidence back & look amazing thanks to these two. I can't thank & recommend them enough. Thank you Christopher.

Mr Kumaran Thiruppathy

General Surgeon

Robotic Rectopexy op 3.11.25 , follow up 5/2/26 , very successful op I feel like a new woman. Op performed expertly by Mr Kumaran Thirrupathy a very able and humble consultant with great empathy and care for patients. Well respected by his excellent happy team . I would highly recommend him, a real NHS blessing . Thank you

Mr Mark Davies

General Surgeon

Mr Davies explained what he would do prior to the operation but stated he would not know what needed to be done until the day of the operation. After the operation he spoke to me and explained exactly what he did in the operation. Very polite and friendly one of the best doctors I have seen.

Mr Michael Smith

Ophthalmologist

Mr Smith and his team were punctual with the appointment and he and his assistant were thorough and professional in answering questions and testing my eyesight and Glaucoma pressures. Finally, Mr Smith was friendly and reassuring regarding my treatment and put me completely at ease.