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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Clarity - New Cross

Ophthalmology

My experience throughout foe both eyes and post care has been excellent. Dr Allam was excellent, very professional, knowledgeable about cataracts . My initial surgery was deferred from 2nd Dec until 16th December 2025. This was due to my right being unfected. Dr Allam reassured me that my surgery would happen before christmas. The surgery did happen on 16th December. From preparation to surgery Dr Allam and team excelkent in communicating to me the process Typea of Lenses and cost. Lynne (nurse) was excellent exolaining post-Surgery and demonstrating how to apply the anti-biotic eye drops .Excellwnt support was privided in terms of eye protectors,tape and drops. Follow up by Dr Allam was excellent abd made me feel valued as a person, not just as a customer. The surgery was a major success. On 6th January 2026 I had a last follow up post surgery assessment. Resukting in Dr Allam confirming through eyes assessments, tge surgery was a success. I want to say thank to DR Allam and team for an excellent support abd for the first time since I was 7 years old I can see amazingly well !

Mr Onur Berber

Orthopaedic Surgeon

I had an excellent experience with Mr Berber and the team at OS Clinic. From the very first consultation, I felt listened to, taken seriously, and extremely well cared for. Mr Berber has excellent bedside manner and a calm, reassuring approach that immediately put me at ease. He was clear, professional, and thorough in explaining my options, and the treatment he recommended delivered an excellent outcome that exceeded my expectations. I would also like to thank the doctor’s medical secretary, Chloe, for her support. Communication was prompt, kind, and efficient, and she was very helpful in arranging a follow-up appointment at short notice. I would not hesitate to recommend Mr Berber and OS Clinic to anyone seeking expert, compassionate care.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I recently had a consultation with Dr Tan, and I was truly impressed by the level of care she provided. She showed exceptional compassion and empathy, listened carefully to every concern, and addressed each point thoroughly and individually. No question felt rushed or unwelcome. This review honestly doesn’t do justice to the standard of service we received. I left the appointment feeling completely reassured and confident that I was in the safest hands. Speaking with her felt like talking to someone I had known for years—she was patient and so attentive. Whenever something wasn’t clear, she took the time to explain it fully, even using drawings to help us understand. A service like that will never be forgotten, thank you so much!

Mr Mike Butler

Orthopaedic Surgeon

My recent visit to see Mr Butler was a very pleasant experience. It was to discuss my procedure which was a Left Inbone prophecy Total ankle arthrodesis. Mr Butler explained the total procedure and what to expect post op. He was very clear and made me feel very confident in a successful outcome. Post op Mr Butler came to see me and discussed the procedure informing me that it was successful but said that it was a difficult operation. I am now in the recovery stage and looking forward to getting back on my feet. Now looking forward to seeing Mr Butler in the near future to discuss my progress to full fitness. I am very impressed with Mr Butler through all stages of this ankle replacement.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Once I arrived on the day of my surgery, the nurses were great in making sure I was fully prepared. The only questionable experience I had was that the physio who visited me before the surgery caused some confusion, as the exercises she showed me to do during the first three weeks were not what Prof. Field had said. Also it seemed odd that the physio visited me before the surgery, rather than after. Hence I ended up staying the night and saw Yannis, a different physio, the following morning, who was incredibly helpful. However, the experience overall was great, and Prof. Field and Dr Hussain, along with the day and night nurses, made me feel very comfortable and looked after me well.

Mr Raghav Dwivedi

ENT Surgeon

Mr Dwivedi treated me for a large thyroid lump - I didn't know whether it was benign or malignant and as someone who suffers from anxiety, I was a bit of an anxious wreck in the lead up to surgery. I could not have been treated better by Mr Dwivedi. His bedside manner is excellent, he explained everything very clearly and with empathy, and he put me at ease from the start. I had to have a hemithyroidectomy in order to ascertain whether the lump was cancerous or not (thankfully it wasn't), but the operation was smooth, the recovery was manageable, and the scar is barely noticeable already. All round - I would highly recommend Mr Raghav Dwivedi.

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Mr Theodore Nanidis

Plastic Surgeon

Mr Nanidis was very informative throughout my consultation process. He was able to provide me with clear expectations, so I walked away feeling informed on the procedure and possible outcomes. On the day of my surgery Mr Nanidis made me feel so comfortable and at ease. My overall surgery experience was great, I would honestly recommend Mr Nanidis over and over again. My results are better than expected! I’m so happy! My aftercare has been exceptional. Mr Nanidis has given me several follow up appointments to make sure I am happy and healing well. He also just continues to care, which I found so lovely and important. Thank you so much!

Mr Padmanabh Phaltankar

Orthopaedic Surgeon

6wks post ACL reconstruction and I cant recommend Mr.Phaltankar or the team at The Highfield enough. Rupturing my ACL was not part of my plans (!) but I have had, from Day 1, full faith in Mr. Phaltankar. It's important to note that I was previously under the care of another Surgeon whos approach I didnt feel was for me. I then had to look for a Plan B and was referred to Mr.P via Pennine MSK. If you're under his and the Highfield's care, you're in good hands. Again, I'm 6 weeks post ACL & Meniscus surgery and doing really - firmly back on my feet, at the gym, short dog walks and next to no scarring!!

Matrix Eye Clinic

Ophthalmology

The treatment I received at the Matrix Eye Clinic was excellent from both Mr Guy Smith and his first class team. The results from the cataract operation in both eyes is sensational. My eyesight is significantly improved, the length, the accuracy and the intensity of the colour are all enhanced. I am absolutely delighted. Before I had the operation I was considering exchanging our television for a new model because I was having difficulty in reading small print and the scene was blurred. Now I can enjoy watching. Amazing! I have no hesitation in recommending Matrix Eye Clinic.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

I was put totally at ease by Dr Bashkis calm & very kind manner ..he explained & diagnoses what I had been suffering with & offered me a good treatment plan ….he took the time & trouble of explaining everything so well & answered any questions I had with such clarity & confidence which immediately put me at ease ..he offered me comprehensive blood tests which I received within a week & he kindly followed up with a telephone appointment to explain all the resits & plan of action ..I’m very grateful to Dr Bashki for all his kind & caring help ..thank you so much

GenesisCare Surrey

Oncology

All the staff at GenesisCare Guildford could not have made me feel more welcome and at ease with the treatment I was due to receive. Each staff member is professional and ensured I was fully comfortable with what was about to start. I would highly recommend GenesisCare Guildford as they have exceeded all expectations of what I thought was going to be very traumatic and upsetting experience. I can’t thank them enough and will be forever grateful for all they have done

Dr. Michail Vakalis

Dentist

My appointment was for a root canal filling but complicated because it was on an already crowned tooth. Michail was so good - efficient, patient, informative, apologetic because it took longer than he had anticipated, but he wanted to work more slowly as it was a little bit more complicated than he first thought. Maisy was lovely (as she always is), very caring and professional. Thank you for a great job!

Dr Basaam Aweid

General (Internal) Medicine

I would like to commend both the doctor and the nurse for their efficiency and professionalism. I was seen promptly at my appointment, and they immediately arranged an ultrasound scan, followed by an MRI the next day. Their approach was truly person‑centred, ensuring that my care was handled with attention and respect. The service provided was excellent, and I cannot fault any aspect of the process.

Mr Aziz Gulamhusein

Urologist

I recently had a temporary ureteric stent insertion followed at a later date by cytoreductive surgery with HIPEC and right nephrectomy. Mr Gulamhusein is my urologist at The Christie Private Care He is professional, approachable and clear in his management plan. I felt confident in the care I received, well informed throughout each process and felt my questions were always answered.