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Miss Heather Baldwin

Ophthalmologist

I had been suffering with problems with my eyes for over 6 months. I have glaucoma which is managed by medication in the form of drops. I was told that my current problems were not connected to the glaucoma but it was assumed by all of the eye specialist that it was due to blepharitis. I was being seen by my GP, by a specialist clinic, as well as my NHS hospital eye clinic. I received many different treatments but nothing made a difference to my condition. The conclusion was that I would need an operation for ‘ectropion’, this condition had developed over this 6 month period with the lower lid on both eyes sagging away from the eye. During all of this time my eye lids were swollen and very sore, the skin around my eyes was red and extremely unsightly. I felt so awful that I really didn’t want to go out and be seen. Due to the amount of time that I would need to wait for the operation I decided to look at the private sector. I found Miss Baldwin by looking online. I felt that a female may just understand the impact of my current problem. As soon as she saw me she certainly did understand and was appropriately sympathetic. She told me that I would not need an operation, and my symptoms were as a result of a severe allergic reaction to my glaucoma meds. She advised me that I should stop them immediately and prescribed medication to deal with the symptoms. Within 2 days my eyes were looking better. Two weeks later all signs of ectropion have disappeared. Had I not found Miss Baldwin I would be continuing to suffer and ultimately I may have undergone a completely unnecessary operation. I cannot recommend her high enough. Personally I have so much to thank her for.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I cannot rate the hospital highly enough following my recent operation. From the moment I arrived I was looked after by a number of staff members, all of who could not do enough to ensure I was comfortable, informed and had everything I needed. In particular nurses Damian, Sonia, Cindy and Salmon were wonderful, also the catering lady who's name i didn't catch, Steve the pharmacist, Mr Murray the anesthetist, and Mr Lewis the surgeon. All the staff were very friendly and relaxed which helped me settle in a situation I could have felt very uncomfortable and nervous in. Even though this procedure was covered by insurance I would not hesitate to self pay in the future if needed to have this level of care again.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Reproclinic

Fertility Medicine

I went to the clinic for egg freezing procedure. From the beginning everyone in the clinic was kind and responsive. My medical coordinator Karin, she was amazing, always very kind, and responsive. If you don’t speak Spanish, you don’t need to worry Karin speaks English perfectly as well as Dr Voskuilen. Dr Voskuilen is an amazing professional, she is kind and she made sure to explain everything very well to me. Dr Voskuilen made sure the dose of hormones was best suitable for me and I had regular scans to check the progress of the eggs. The procedure went really well without any complications. I am glad I chose Reproclinic.

Mr Andrew Shepherd

Orthopaedic Surgeon

I had been experiencing right knee pain to the extent I struggled to climb ladders and playing tennis became almost impossible. Mr Shepherd took me through my scan results with clear explanations so I fully understood the condition of my knee and how this may progress. He then explained all options available to me, from simple pain management to total knee replacement. I opted for total knee replacement. The surgical team were amazing throughout and the result is that I was up and about the next day and back on court in six months and playing competitive tennis again in under twelve months.

Dr. Christos Tziotzios

Dermatologist

I just wanted to say how happy I am, not only with the result, but with the whole experience. Your expertise is exceptional, and I truly don’t think I would have received the same level of care anywhere else. Your lovely manner, the time you took to explain everything clearly, and the way you gave me my options made me feel completely at ease and confident in my decisions. Thank you again — I’m extremely grateful. Kind regards,

Mr Eamon Shamil

ENT Surgeon

I came into hospital very nervous prior to my tonsil/adenoidectomy, with quite a few questions and in need of reassurance. Mr Shamil absolutely went above and beyond with information and reassurance, in such a friendly yet professional and knowledgeable manor. Even in recovery post surgery, I still felt reassured and very happy with how I was spoken to and cared for. Thank you so much, you are great!

Mr Charles Imber

General Surgeon

It was a pleasure to meet Mr Imber and learn about my condition from him. His wealth of expertise and experience shines through, inspiring confidence and satisfaction, calming the nerves and leaving the patient feeling very secure and in safe hands. I thank him sincerely for his wise counsel, honest opinions and straightforward, clear explanations. I recommend him wholeheartedly and with pleasure.

Ms Sonia Chachan

Obstetrician & Gynaecologist

I had a consultation and an internal ultrasound with Dr Chachan, and she was incredibly kind, gentle, and reassuring throughout. She made me feel completely at ease and even brought some humour into the appointment, which really helped and made the experience much more comfortable. She is clearly very skilled and knowledgeable, and I felt I was in excellent hands. I would 100% recommend her.

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Dr. Matthew Leech

General Practitioner

Phone call appointment, which enabled Dr Leech & myself to discuss results from a 24hr heart monitor I’d had 3 weeks ago. Dr Leech explained everything very clearly & was very approachable to discussing other options available to me as unfortunately this hadn’t provided an answer to my health issue. A follow up letter was provided after our discussions, which was very helpful.

Mr Martin Davison

Orthopaedic Surgeon

I've been seeing Mr Davison for 3 years or more. My recent visit was my hip replacement follow-up appointment. Mr Davison has always been helpful and encouraging and answered all my questions fully. I'm delighted with the result of the operation itself and with Mr Davison's treatment and manner. I'm even delighted with my scar – neatly done, and a badge of honour.

LIPS Healthcare

Anaesthetics, Cardiology, + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Quality Dental : Shoreham

Dentistry

Really pleased with my move to Quality Dental Practice. After almost 20 years at my previous practice, I moved after clearly different ownership and different dental surgeons. I was after a practice that felt they had me in mind rather then constantly "up selling". I can not recommend Quality Dental in Shoreham enough. Great experience from begining to end.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.