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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I have recently had a hysterectomy performed by Professor Bunkheila. The operation was a great success and I cannot thank the Professor enough for his compassion and care from my initial appointment through to the post op consultation. Professor Bunkheila was the nicest gentleman to deal with, listened to all my concerns and was reassuring and professional when discussing all the pros and cons to having such a procedure. His kind, caring manner made me feel so comfortable and after many years of extreme pain and debilitating medical conditions, I felt finally that someone was actually listening to me and could make a difference. I was very poorly at my initial consultation and now feel 100% recovered and it has been truly life changing. Professor Bunkheila and his medical team of anaesthetists were wonderful on the two occasions of my surgery as I was very nervous, but both times they were so reassuring. All the staff were very kind and efficient, my personal ward room was clean and the catering was very good. I would also like to thank a particular gentleman called Anil who performed my pre operative assessment blood tests, I am very needle phobic and was terrified but he ensured that it was done swiftly and with such kindness towards me, I was so grateful.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

The Catalyst Clinic

Chemical Pathology, Cosmetic (Aesthetic) Medicine, + 1 more

I can’t recommend The Catalyst Clinic highly enough. From the very first consultation, it was clear that this is a clinic operating at an entirely different level. Dr Ethan has an exceptional bedside manner — calm, attentive, and genuinely thoughtful. He takes the time to listen properly, asks the right questions, and explains complex medical concepts in a way that feels reassuring rather than overwhelming. You never feel rushed, dismissed, or spoken down to. There’s a real sense that he is tailoring care to you as an individual, not following a generic template. What stood out most was the balance between deep scientific knowledge and humanity. Dr Ethan is clearly extremely knowledgeable, but he delivers that expertise with warmth, patience, and respect. It builds immediate trust. The clinic itself feels professional, discreet, and well run, with a strong emphasis on safety, evidence-based care, and long-term health rather than quick fixes. If you’re looking for a clinician who combines cutting-edge medicine with genuine care and excellent communication, The Catalyst Clinic is outstanding.

Mr Ankur Barua

Ophthalmologist

I went to see Mr Barua for a laser eye surgery. I had been to see two other more well-known providers for consultations but this was the only consultation where I actually got to meet my surgeon and ask him questions directly. At my consultation Mr Barua was very thorough and knowledgeable and carefully explained all my options, as well as the pros and cons of each. I needed more time to decide whether to go ahead with surgery and Mr Barua was happy to let me take the time I needed, there was no hard sell or push to book in and he also offered me another consultation if I felt I needed it. His secretary Kate was also very helpful when I did have further questions and was happy to talk over various aspects of the procedure when I called back. I had my surgery done about 6 weeks later and I felt very safe in Mr Barua's hands and his team were great. The follow ups have been easy to schedule in and again the team have been very thorough. The healing and recovery have gone well without any issues and I am very glad I opted to have Mr Barua perform my surgery.

Mr Luca Pozzi

Psychologist

Luca is an outstanding therapist both at the personal and professional levels. He has been helping me through a delicate journey following a traumatic event and, besides providing exceptional counselling, he has been present, available and eager to assist during difficult situations outside the therapy room. His calming, humorous and thoughtful approach is proving very useful to deal with my anxiety - and I look forward to my sessions with him every week. Luca's genuine interest in personal stories and his ability to connect with patients make him stand out from any other therapist I've seen before. He really loves his job and it shows. Can't recommend him enough!

Dr Mark Philip Cassar

Cardiologist

I had a letter requesting me to attend an outpatients apointment for cardiology. I was unsure why and obviously I was very concerned and worried when attending the appointment. Dr Cassar was very professional and explained everything very clearly. I was not felt to feel foolish about asking questions and every question was answered in detail. I was given very good advice about nutrition and living a healthy life. I went in with trepidation but came out of the appointment extremely happy that everything had been clearly explained and my concerns had been treated with clarity in a friendly, professional manner. I was made to feel like a person that mattered.

Mr Anthony Perera

Orthopaedic Surgeon

I was referred to Mr. Perera through our private insurance company Aviva. From the start Mr. Perera was welcoming and following X rays, discussed treatment and corrective surgery for my bunion problem and my toes. He went through the surgery procedure, explaining clearly what he would do and what to expect after the surgery. On the day of surgery he went through everything again with me, prior to the operation. I was kept in overnight and have had several follow up outpatient appointments. I would highly recommend Mr. Perera for his excellent bedside manner, knowledge and professionalism.

Dr Craig Sheridan

Sport & Exercise Medicine Doctor

Dr Sheridan demonstrated an excellent knowledge of my knee injury and gave a thorough explanation of the various treatments available to try and improve its condition. Throughout the process he was focused on providing the most appropriate solution for me The procedure its self was carried out in relaxed manner and I felt comfortable at all times. Post treatment my knee movement has dramatically improved and I am almost completely pain free. I would and have recommended Dr Sheridan to friends

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I found the GP we visited to be welcoming and friendly, he was very informative and honest with things however I found the reception staff to be the opposite they were not very welcoming and I felt that they were closed of from any type of communication or request I did not like that they were so miserable no smiles just blank I didn't like the experience or the feeling I felt when walking into the practise but the doctor was great.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

Staff and facilities were amazing. The only thing I felt could be improved was the food. Generally it felt like there was quantity over quality. I had overcooked fish. I selected a starter of prawn and avocado salad one day as I wasn’t overly hungry and was presented with a huge bowl of salad which was swimming in the dressing which wasn’t pleasant. As I say everything else was amazing I just expected the food to match the service.

Allergy London

Allergy Medicine

I was very apprehensive about this visit with my three-year-old, but I needn’t have been: this is a light, bright clinic which put both me and my child at ease. Further to this, the appointment itself was just the opposite of what one fears most when it comes to such things: it was personal and extremely non clinical.l; we were listened to and out at our ease by extremely knowledgeable, yet personable, professionals.

Bloomfield Health

Psychiatry, Psychology, + 1 more

We recently referred a client with an acquired brain injury who was displaying episodes of anger incorporating challenging behaviour. Dr Rick Adams was easy to talk to and he quickly and accurately grasped the situation and recommended suitable treatment. His support team, in arranging appointments and correspondence was excellent. I cannot speak highly enough of the support we have been given.

Dr Nilay Joshi

Rheumatologist

This is my miracle doctor. Met Dr Joshi on my first visit on 11 December after being bed bound for six weeks. He put me on a course of steroids and within days, I started to feel like my old self again. Dr Joshi is a brilliant consultant who explained everything to me and put me at ease and made me feel good about myself again. I can only highly recommend him.

Mr Benjamin Baker

Plastic Surgeon

From my first appointment, Dr Baker put me completely at ease about the procedure I was going to need, and showed that he really cared. It made me very relaxed about something that had been worrying me, and I felt in very safe hands. The procedure was handled with utmost professionalism and I was comfortable throughout. I would 100% recommend him.

Dr Teresa Castiello

Cardiologist

I’m very grateful for the care I received from Dr Castiello. I needed pre-operative clearance for an elective procedure, she was kind, reassuring, and incredibly efficient. She arranged all the necessary tests quickly and explained everything in a way that was easy to understand. I felt truly well cared for and would highly recommend her.