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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

Mentis Clinic

Psychiatry, Psychology

I had a consultant review with Dr Shaikh for the re-initiation and titration of medication for a pre-existing ADHD diagnosis. I chose Mentis Clinic as it was the most affordable option I found during my research, particularly considering that their service includes consultant review, medication titration appointments, prescriptions, and a shared care agreement. My previous notes were reviewed promptly, and I was offered an initial consultant appointment within a week, followed by a titration appointment the following week. Dr Shaikh was very attentive and took the time to understand my circumstances and reasons for seeking re-initiation and titration of medication. There was no waiting list, which meant I was seen extremely quickly. The pharmacy also handled my prescription efficiently, with medication delivered in a timely manner. After the initial consultant review, I received my clinic letter very quickly and was given the opportunity to request amendments, which were dealt with promptly. I was provided with comprehensive information about medication options and was also given a letter of support for education and employment without even having to request one, which was something I genuinely needed. I am extremely satisfied with the service I have received from Mentis Clinic and would highly recommend them to anyone seeking assessment or ongoing care for ADHD.

Mr Sathya Murthy

Orthopaedic Surgeon

He was rude and made me feel as if my problem was insignificant. He did not write down any information for me. He gave me the impression that he thought I was wasting his time. He also kept saying that I would not receive another steroid injection as if that was the reason for my visit (I hate injections and so this was not my objective). When he explained that the treatment was purely stretches and I looked displeased he asked me what exactly I wanted and I replied to just be pain free. He told me that the exercise was the only treatment. I asked about why I had been diagnosed with bursitis to which he said it was just a medical term for a sore shoulder. I felt he was very rude and dismissive. I have gone away feeling like I now have nowhere to turn with regards to the pain which is not debilitating but still making my life more difficult than it should be. His manner was unsympathetic and he also didn’t seem to understand me when I was questioning about the length of time I had been in pain for and how long I should expect this to continue.

Mr Ilias Paschopoulos

Physiotherapist

I had an ACL tear. Post surgery, before going to Ilias, I started with a physiotherapist that wasn’t as helpful nor professional. It was uncomfortable and decided to change my Physio. I spoke to TEN Health & Fitness and was paired with Ilias and couldn’t be happier with the care I received. From the start, Ilias was extremely friendly, approachable, and easy to trust, which made a huge difference throughout the rehab process. The programme was well-structured and clearly tailored to me, and over time we built real trust in both the process and the outcomes. I’ve now fully recovered and my knees feel stronger and more stable than they ever did before the injury. I’m genuinely more confident in my movement than I was pre-ACL. I’m back to playing football (the reason I tore my ACL), playing tennis, and even skiing! Highly recommend to anyone going through any type of muscle/tendon/bone injury and wants to heal.

Miss Sujata Gupta

Obstetrician & Gynaecologist

Dr Gupta is an amazing Gynecologist and a wonderful lady. She is an expert in her field and has a fantastic manner with patients and ensures you feel completely safe and comfortable. Dr Gupta performed robotic full hysterectomy on me and I just have 3 tiny scars on my abdomen that can barely be seen. Having this surgery was the best decision and I am feeling huge benefits as a result. It is fantastic to have access to a female specialist for female health issues, especially one as knowledgeable and kind natured as Dr Gupta and her wonderful secretary Ahad. She is absolutely the best and I would highly recommend Dr Gupta to anyone. Massive thank you to Dr Gupta and The Alexandra Hospital.

Mrs Lisa Lee

Acupuncturist

I honestly can't recommend Lisa highly enough. I started going to see her last year when I was going through IVF treatment. I can genuinely say it's been the best decision I made. I come away from the treatments feeling like a different person, more balanced, in control and able to keep going. It's helped me in all aspects of my life, even managing work stress better. For anyone considering it but unsure, and especially those going through fertility my advice would be to give it a go, its really helped me much more than i thought it would. Lisa is so knowledgeable and kind in her approach, you are in safe and very capable hands.

Mr Lalin Navaratne

General Surgeon

I was admitted to St Mary’s for emergency upper GI surgery and had the good fortune to be assigned to Lal Navaratne. I have never before known such a caring, friendly, considerate, down-to-earth consultant. Lal not only saved my life (laparoscopically!) he visited me twice a day during recovery, arranged a transfer to my chosen ward, and introduced me to a charming health coordination doctor. Lal is everything one would wish for in a medical professional, a brilliant surgeon, and a really lovely human being. My overall care at St Mary’s was first class and second to none, in which Lal played a key role.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Mr Nick Bailey

Physiotherapist

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Dr James Wilkinson

Cardiologist

Fantastic Consultant. Mr Wilkinson has previously performed surgical procedures on me due to have a heart attack at a young age (42) and I have multiple stents. I wanted to just check all was well after 14 years and get some Piece of mind via consultation and some tests (GP will not use NHS services as I was not having no pain or symptoms and are only good in reactive situations) Mr Wilkinson is very knowledgeable, professional and always puts me at ease. It was a very positive experience and thankfully all went very well. I would 100% recommend Mr Wilkinson and trust him completely.

Mr John Adam

Orthopaedic Surgeon

Full explanation of left shoulder and arm pain given. Discussed potential next steps and options for treatment . Agreed. Then 2 targeted steroid injections given in shoulder. With 10 minutes I felt a bit of discomfort where at one injection site but overall the original pain are nearly gone. This is first time of 4 steroid injections given in treatments that my pain has been reduced. I have a clear plan forward and finally a diagnosis I understand. I’m very grateful!!!!

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Venturi Cardiology

Cardiology

9/10 My Sonographer Rima Shah was fantastic, professional and informative. To improve the service i think it would be nice if a cardiologists could quickly glance/look over results and give a brief written note/summary of results/heart health. It is a shame that in order to get a cardiologists insight/reassurance I then have to rebook and pay for an additional appointment.