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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

London Bridge Sports Medicine

Sports & Exercise Medicine

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

Moorfields Private Eye Hospital

Ophthalmology

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon,highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

Clarity - New Cross

Ophthalmology

My experience throughout foe both eyes and post care has been excellent. Dr Allam was excellent, very professional, knowledgeable about cataracts . My initial surgery was deferred from 2nd Dec until 16th December 2025. This was due to my right being unfected. Dr Allam reassured me that my surgery would happen before christmas. The surgery did happen on 16th December. From preparation to surgery Dr Allam and team excelkent in communicating to me the process Typea of Lenses and cost. Lynne (nurse) was excellent exolaining post-Surgery and demonstrating how to apply the anti-biotic eye drops .Excellwnt support was privided in terms of eye protectors,tape and drops. Follow up by Dr Allam was excellent abd made me feel valued as a person, not just as a customer. The surgery was a major success. On 6th January 2026 I had a last follow up post surgery assessment. Resukting in Dr Allam confirming through eyes assessments, tge surgery was a success. I want to say thank to DR Allam and team for an excellent support abd for the first time since I was 7 years old I can see amazingly well !

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

I booked a consultation with Daleswood Aesthetics online and attended to discuss one of their treatments (Emsella). The treatment was explained fully and I booked a course of six treatments. I have had two treatments so far and I am very impressed with the level of service and how professional all of the team are. They pay attention to detail and ensure your experience with them is outstanding. The treatment rooms are clean, modern and impressive. The treatments they offer are leading edge and deliver results. After two sessions, I am already seeing results. They have a large waiting room and a good size car park. They have thought of everything to make your visit as easy and welcoming as possible. I highly recommend Daleswood Aesthetics.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

Mr Iain McLaughlin-Symon performed surgery on my left hand to correct dupuytrens contracture on my little finger. The surgery went well and I left hospital with my hand well bandaged and protected. After 1 week a very proffessional nurse removed the big bandage and replaced with a smaller bandage and I was provided with a splint to wear at night to keep the finger straight. Another week later another very proffessional nurse removed the bandage and removed all of the tiny stitches in the wound. The attention to detail by all of the staff who helped me was very impressive and has contributed to the excellent outcome of my surgery.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

From our initial consultation to post delivery Dr Bhati has been kind, informative and caring. As someone who suffers from major health anxiety, I had my share of fears surrounding birth. Dr Bhati’s knowledge and confidence puts you at ease. Even though there’s been a last minute need for a c section, it was handled quickly and calmly and we welcomed our baby girl safely. Very greatful for the care we received.

Miss Laura Spanu

General Surgeon

When I went for the procedure we were there 20 mins before appointment which was at 11am. I was not seen until almost 5 pm. Things happen to hold things up but it would have been nice if someone had come to speak to us and told us about the delay. Nobody can at all and my husband had to go looking for a nurse. Besides that the whole experience could not be faulted. Excellent as have been the follow ups.

Professor Peter Garrard

Neurologist

Professor Garrard has an exceptional ability to combine clinical expertise with genuine humanity. He explains complex neurological issues clearly, without ever being patronising, and takes time to understand the whole person not just the symptoms. I would not hesitate to recommend Professor Garrard to anyone seeking careful, intelligent, and compassionate care.

Mr Munawar Hussain

Obstetrician & Gynaecologist

I am extremely grateful for the care I received from Mr Hussain. He truly listened to me and made me feel heard at every step. His depth of knowledge, experience, and calm guidance gave us confidence and hope, and thanks to his excellent care, we were able to conceive. I highly recommend him to anyone looking for a compassionate and highly skilled consultant.

Mr Max Johnston

Urologist

Great guy, explain what’s was going happen when I went for surgery then on the day made me feel very comfortable and relaxed before I went in following day after the operation came in to see me. Make sure I was okay Follow up after the operation was always good always kept you informed what would be happening as you got better great team

Dr Mehrdad Bordbar

General Practitioner

I had never had acupuncture treatment before. Dr. Bordbar clearly explained the treatment to me. I have had six sessions of acupuncture and it has helped the condition with my legs. The clinic always has quiet piano music in the background which is very relaxing. Dr Bordbar is a very pleasant fellow and I would recommend him to anybody.

Dr Evangelia Theochari

Neurologist

Dr. Theochari was extremely kind and put me completely at ease. She listened to all of my symptoms and asked thorough questions, and explained her thinking and next steps. I was very reassured and felt supported and listened to throughout the appointment, and I feel confident in understanding what comes next.