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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

An excellent experience over all ; - Making an appointment to see Mr. Kevin Oneill was handled both professionally and warmly by Ruby Bhangu . - The receptionist ( sorry can not remember her name )at the welcome desk On Monday 8th 5.oo pm , was again friendly and professional - My appointment with Mr. ONeill was brilliant , clear discussion's and clear explanations for him which made me feel confident and in good hands , his demeanour was excellent and he talked with me in a way that I fully understood. - After my appointment MR. ONeill personally handed me over to the young lady who brought me to his office and she kindly directed me to one of the assistants who booked my MRI and Xray . Both of these team were again very professional but also made me feel they truly cared . Over all I feel extremely thankful to have such support .

OSD Healthcare

Pain Management, Breast Surgery, + 47 more

I went to OSD Hemel Hempstead to get my cast removed following my rhinoplasty. When we got there, we were taken straight to the room & were left there for about 20mins for the nurse to find the equipment, upon her return the appointment was rushed and no information was provided for my aftercare. I was asking many questions however, she seemed reluctant to answer any (as simple as, how long do I need to tape for - she couldn’t answer). Following a conversation with my surgeons direct nurse, I found out that the nurse at OSD had not taped my nose correctly, nor removed the glue from my face. I felt rushed out of the appointment & not very well looked after. My surgeon came to review my nose post cast removal which was reassuring & he mentioned that the OSD nurse would provide me with all the information I’d need - she did not.

Dr Usamah Jannoun MD DMS-Med D-SEM FFSEM

Sport & Exercise Medicine Doctor

Dr Jannoun has taken his time to understand my issues and also to examine me thoroughly, he took his time in our consultation to go through my worries and concerns but also ran several tests with me to understand my issues. He took on bored my worries and went about and beyond to accommodate. Dr Jannoun referred me for an MRI and I requested another MRI which he was happy to approve as I had concerns about my mid back. Dr Jannoun provided me with options based on my MRI and referred me to specialists and advised me on all the risks regarding procedures. I went for my procedure for an epidural and it is safe to say I was in safe hands. The Dr walked me through the process and was not as bad as I imagined. I am currently on my road to recovery but it is safe to say I wouldn’t have been here without Dr Jannoun.

Nuffield Health Chester, The Grosvenor

Cosmetic (Aesthetic) Medicine, Dermatology, + 10 more

in for umbilical hernia operation. Staff were first class from arrival through to leaving next day lunchtime. So caring and professional they took lots of the stress out of a stressful time. Room was clean and spacious enough. Dressing gown and under gown provided. Special thanks to Mia for looking after myself and wife when we arrived. The anaesthetist was kind and humorous helping me relax even more and I was completely reassured by the calmness and professionalism of everyone. Thanks also to the team preparing me for the op and Ms Darrien for performing the surgery successfully on the day. Special mention to Emma in the recovery area for looking after me and being so kind. Also to Sophie and John on the ward. Food was also first class. Really enjoyed the breakfast! Can’t recommend highly enough

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The clinicians have been excellent, the admin absolutely terrible. It’s impossible to talk to someone over the phone and emails are replied to with at least a week to 10 days wait. When I had any issues I just couldn’t get the issues dealt with. For example, I couldnt find my email link for my online assessment and I emailed to ask for a new link 5 days before the assessment, and they replied after the assessemt date. For people who have adhd this is so desperately unhelpful. Despite the clinicians being excellent, I could never recommend RNT because of how awful I have found the admin side of the experience. Still now if I had an issue I know I wouldn’t be able to contact anyone.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

I am writing this review after my second video link conversation with Dr. Jeczmien. He didn't make me feel inadequate which enabled me to open up to him. It has taken me years to admit to myself that I needed help and I have finally found and taken the first step to hopefully stop chasing my tail and start to lead a normal life. If this review helps you to also take the first step to reach out for help I am over the moon for you. I was diagnosed as dyslexic at the age of 8years - I am now 46 years old. I didn't want another label but at least I now know I am ADHD a whole weight has been lifted and I am looking forward to try to have an organised life in the future.

Mr Steven George Naylor

Ophthalmologist

I recently saw Mr Steven Naylor regarding an eye issue and was very pleased with the care I received. He listened carefully to my concerns and, thankfully, reassured me about the problems I’m facing. The advice given was clear, sensible, and extremely helpful, and he steered me away from unnecessary further treatment that I had initially thought would be best. I felt well supported throughout the appointment, and everything was explained in a way that was easy to understand. I would highly recommend Mr Naylor

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

Mr Iqbal was very kind and professional and i was very comfortable with him operating on my eyes.The procedure was explained in detail, it was recommended that I researched and thought about the eye surgery that we have discussed. I had 2 appointments with Mr Iqbal before surgery. Hospital staff were very helpful and I felt very well cared for after my operation. I would highly recommend Mr Iqbal and very much appreciated his work and thank him so much. I'm truly delighted with my eyes.

Miss Samantha Williams

Breast Surgeon

Miss Williams always puts me at my ease, is very kind and takes me seriously- most reassuring. The operation has indeed been life-changing, As big procedure to undertake but I had every confidence in Miss Williams and am so delighted with the results. Miss Williams has been very reassuring and follow-up care has been excellent.

Dr Apostolos Konstantis

Oncologist

My appointments with Dr Konstantis have always been informative and helpful ... he has shown great patience and a willingness to explain in detail the treatment he is prescribing ... he is also happy to answer queries and questions ... since I've been under his care, I've always felt well cared for

Dr. Danielle Greenblatt

Dermatologist

Dr Greenblatt was fantastic with us - she was really patient with my 3 year old daughter and listened to all of my concerns about my daughter's eczema. She answered all of my questions and gave us a management plan that we have been successfully following ever since. Thank you!

Mr Ravikrishna Mamidanna

General Surgeon

Was very kind and explained everything so well a fantastic dr and very informative and explained it in a way i understood brilliant booked my surgery for around 8 weeks from when i saw him which i couldnt believe how fast i could get in this will change my life im so grateful

Mr Sunil Jain

Orthopaedic Surgeon

Totally honest explanation of the operation and recovery times, very pleased with the outcome and now signed off and can carry on with the long term improvement of my right knee after total replacement operation. A great job by a very good team.

Professor Dhanwant Gomez

General Surgeon

I was very pleased with the level of care I received throughout the entire process of my operation. I was in and out of hospital in the same day and I would like to thank Professor Gomez and all of his team for looking after my so well