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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

The Focal Therapy Clinic

Oncology

I went for an independent assessment of my prostate cancer diagnosis with a possible view to private treatment if I did not get chosen for focal therapy on the NHS trial that I hade been offered. Also to help me make my mind up which of the many options offered to me by the NHS A consultation was quickly arranged via Mr Doherty’s p.a. for £250 which my wife and I attended. I was given an excellent appraisal at the meeting followed by a letter that outlined a meeting Mr Doherty had with his peers to discuss my case. The letter confirmed that in their opinion focal therapy was a good option in my particular case having had access to my medical records This in my view was an excellent service for the fee but I was lucky enough to be chosen for this focal treatment under the NHS trial, I would have gone private had not my private medical insurance rejected my claim (that is another story) I am however indebted to Mr Doherty’s help and service which he provided So far the day operation held in Oxford on the 10th Nov 2025 has had very few downsides although I am still awaiting the final result on Jan 13th 2026 and hoping for a positive result from my consultant on this day The treatment was far less intrusive that the other options offered to me for which I count myself very lucky. Under the trial I will be monitored so that the NHS can find out how the longer term prognosis is for focal treatments so they are able to offer this more widely in the NHS. For my selfish sake I hope that it is good news for me and will enable others to benefit from my experience now and in the future. I am aged 74 and look forward to good health for the foreseeable future.🤞

Dr Daniel Masud

Psychiatrist

We cannot express enough gratitude for the care, compassion, and commitment Dr Masud has shown towards my son and our family. From the very beginning, he brought a level of thoughtfulness, expertise, and genuine humanity that is exceptionally rare. Navigating the mental health system has been one of the most challenging experiences of our lives, but Dr Masud has been a constant source of clarity, reassurance, and support. He didn’t just go above and beyond - he became a lifeline for us. His careful assessment of my son, his willingness to think deeply about the right clinical pathway, and his unwavering dedication to ensuring my son received the help he urgently needed have been nothing short of extraordinary. At every step, he balanced professional rigour with kindness and empathy, always making us feel heard, supported, and understood. As parents, we often felt overwhelmed by a system that can be confusing and fragmented, yet Dr Masud stood firmly beside us throughout. He advocated for my son, guided us through crucial decisions, and made himself available in moments when we felt lost (even at 1am in the morning). His involvement quite literally changed the trajectory of my son’s care and gave us hope at a time when hope was in short supply. Dr Masud is a shining light in a very difficult landscape. We would recommend him wholeheartedly to any family in need of a clinician who is not only exceptionally skilled, but also profoundly caring. We will forever be grateful for what he has done for our son -and for us. We are only at the start of our journey, but we feel in safe hands knowing he is with us. Thank you.

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I am so grateful to Delamere for my 4-week stay. The facilities are truly incredible - comfortable, well-appointed and a palpable feeling of safety. The staff are such caring, friendly and interesting people - with the relevant experience to truly empathise and help with our unique circumstances. The food is world-class, with a wide range of options and affordances for those with dietary restrictions. The suite of experiential options will introduce you to new therapeutic experiences, many of which you may take away with you. The curriculum is focussed and has real depth, and is taught by professionals with real experience of addiction. The clinical staff are wonderfully attentive and caring, and will move mountains to make you comfortable. I am so pleased to have made the decision to stay at Delamere and would recommend it whole heartedly to anyone who wants to make a change.

The London Clinic

Physiotherapy, Dermatology, + 13 more

My experience at the hospital was excellent from start to finish. The room was extremely comfortable and well appointed, which certainly helped with rest and recovery, but what truly made the experience exceptional was the nursing team. The nurses were absolutely superb in every way — kind, attentive, professional, and endlessly patient. Nothing was ever too much trouble, no matter the time of day or how small the request. I was made to feel safe, cared for, and genuinely supported throughout my stay. I am incredibly grateful for the outstanding care I received and would not hesitate to recommend this hospital to others.

Dr Shruti Goel

Nephrologist

I recently visited Dr Goel and had an excellent experience from start to finish. The doctor was incredibly thorough, taking the time to explain my symptoms in a clear & reassuring way. Dr Goel listened carefully to all my concerns and never made me feel rushed. What stood out most was her combination of deep medical knowledge and genuine compassion. She created a comfortable environment, offered practical guidance for long-term kidney health, and made sure I felt confident in the treatment plan moving forward.

Dr Charles Loh

Plastic Surgeon

I cannot thank enough Dr Loh for his help. I have to attend regular skin checks and, after attending multiple visits with several consultants, I was lucky enough to meet Dr Loh at the Mole Clinic. Dr Loh was very attentive and helpful during his consultations for mole checks and removal. He explained the procedure in detail and made me feel less anxious. Also, the skin scars are now barely visible. Now I feel in good hands and will contact him again in the future for any further checks or consultations.

Mr Anil Tailor

Obstetrician & Gynaecologist

I saw Dr Anil in October this year for persistent gynecological issues and a routine overview. He did my ultrasound and referral for hysteroscopy the same day - with my procedure less than 10 days later. I'm very happy with the care and service I've received and will definitely recommend Dr Anil for any gynaecological investigations and procedures. He's got a lovely way of explaining things clearly and I felt safe and supported. Thank you !

Mr Shafiq Chughtai

General Surgeon

Mr Chughtai is a very warm & friendly Doctor. I felt extremely comfortable with all decisions made as he explained everything thoroughly & was reassuring. I had a laparoscopic cholecystectomy and from my very first consultation with Mr Chughtai right through to my follow up appointment I had the most pleasant experience & can’t recommend him enough! I just want to say thank you so much for everything. I’m so grateful.

Let's Go Physio

Neurology, Orthotics, + 3 more

I have been coming for physio for a while now, fortnightly, and it has helped my daughter. Carol is absolutely amazing, the session flows so well and Carol goes with my daughters needs and mood. This establishment is warm and welcoming and really has mase a difference to my daughters tone management on a daily basis. We gain remarkable skills and techniques on how to aid my daughters high tone.

Mr Sudhanshu Chitale

Urologist

I saw Mr Chitali with recurrent UTIs caused by an enlarged prostate and subsequent urine retention. I underwent aquablation of the prostate to solve these issues and retain my full sexual function. I'm pleased to say that through Mr Chitali's expertise the procedure was a success in all areas. I would highly recommend Mr Chitale and this procedure.

Mr Hersh Deo

Orthopaedic Surgeon

Mr Deo was excellent from the initial consultation through to the operation and the follow up appointment. He immediately gained my confidence and trust. He is extremely professional, expert and very friendly. I am delighted with the outcome of my treatment. I cannot recommend Mr Deo highly enough. Fantastic.

GenesisCare Bristol

Oncology

The staff were exceptional and made what is rather an unpleasant experience as good as it possibly can be. I can’t remember everyone’s name but they were all wonderful including the ladies on reception. I hope I don’t have a recurrence, but if I do I will come back to the Bristol clinic without hesitation

Ashtead Hospital

General (Internal) Medicine, Vascular Surgery, + 27 more

Staff extremely welcoming and friendly. Nurses were very competent and very attentive to my needs. Any consultant interaction was very professional and everything was explained to me that would happen during my procedure and recovery time in hospital. Just an excellent service all round.

Mr Matthew Collison

Podiatrist

Matthew was friendly, professional Providing giving me a full diagnosis of the issue with my foot problem. After the consultation he treated the corn and pressure point under my big toe with a satisfactory result, so very happy.