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Mr Jahangir Ahmed

ENT Surgeon

I’m very pleased with my decision to have my procedures performed by Dr. Jay. My first procedure was to correct a deviated septum in May. I was extremely happy with both the results and the level of care before and after surgery, which is why I returned to Dr. Jay for a tonsillectomy in December. The pre-operative process was thorough and reassuring. During my initial consultation, Dr. Jay ran the necessary tests to confirm I was a suitable candidate for surgery. He explained my condition clearly and set realistic expectations for the procedure and recovery. On the day of surgery, Dr. Jay and his team were calm, professional, and reassuring. He visited me both before and after the procedure and explained how everything had gone. At my follow-up appointment, he was extremely thorough, reviewed the findings in detail, and shared all relevant documentation. Dr. Jay’s communication before, during, and after both procedures was excellent. He was prompt in responding whenever I had concerns about my recovery or pain levels and ensured I was seen quickly when I thought there might be complications. He listened carefully to my concerns and provided clear, practical guidance to address each one. Overall, I felt well cared for, informed, and supported throughout the entire process, and I would not hesitate to recommend Dr. Jay.

Mr Mark Johnston

ENT Surgeon

The session with Mr Johnson went very well, pleasant and explained everything very clearly and was prescribed some medication. Unfortunately since then it has been an absolute nightmare dealing with Nuffield Health Derby. I was unable to locate the prescribed medication from several different pharmacies, one being a national chain, as they all advised it was not in stock and that they were unable to order it. As I was unable to get through to his private secretary, I called Nuffield Health number. I have spent the last two weeks ringing Nuffield Health, explaining the issue. Each time very pleasant staff advised they would sort it, but each time they never had the courtesy to call me back and let me know what was happening. Eventually today, after a 30minute call, they managed to advise that the pharmacy at the Derby Hospital had the prescription available, but they insisted that they were unable to post it and that I had to come and collect it, 90minute round trip in the snow. Overall, a very poor service and makes you wonder what's the benefit of paying for health insurance.

Dr. Emma Shawkat

Obstetrician & Gynaecologist

Highly recommend Emma and the team at HCA Healthcare, I was dealt with professionalism, care and had the added bonus of getting to know my consultant throughout my pregnancy which made me feel like a person and more at ease, the clinic is also brand new and such a positive calming experience. Going into my c section in the knowledge that the team knew about me personally and saw me regularly was so valuable. Although a last minute complication meant I did not end up having my c section with Emma I still received support from her and the team even on the day and if I am lucky enough to be pregnant again in the future I will definitely want Emma to be my consultant again.

Mr Luca Pozzi

Psychologist

After working few months with Luca on my long standing anxiety and obsessive thoughts I have improved my life quality beyond what I thought I could. We focused on identifying specific cognitive distortions and developing actionable coping strategies. Each session felt purposeful, and I was consistently provided with 'homework' and practical tools that allowed me to make progress outside of the office. I recommend him to anyone suffering from severe anxiety willing to put the work to obtain tangible improvements in their life.

dentalessence - Sompting

Dentistry

I had a check up.....my teeth are not doing very well and I'm holding on to them and looking after them as best I can....my dentist compared my latest x-ray with one taken 2 years ago and explains what's going on and what I can do to keep them as long as I can ... it's good she takes the time to explain without making me feel awkward.... And I always say to never underestimate a kind word and a nice smile....:)

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

The doctor and nurses here are very kind and really helped me during a nerve wracking procedure that I was highly anxious for. I do think given how much we pay for these appointments, that the facilities could really use a revamp. It fees tired and dated in the common areas and the toilets were not very clean. On top of that, you can never find a parking spot, which adds extra anxiety to pre appointments.

Spire Leicester Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 3 more

From my GP referral to my initial appointment it was less then 2 weeks. Before surgery I had 3 post operation assessments. The operation was completed as a day admission. I was kept full informed and treated with kindness and respect by all the staff. Mr Bhardwaj saw me on the morning before the operation and again later after it had been completed. Again, I was kept fully informed about my condition.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

This is a hospital I tell everyone about. The private Gem where service and speed excel all the bigger bars in London with the accompanying expertise. I hope BUPA’s acquisition does not change what is the best private hospital in the cpu try and I unfortunately have been to may form London to Southampton to Oxford. Outstanding care and true real world service excellence

Mr Peter Driscoll

General Surgeon

The operation went exactly as the surgeon had described in our pre-op meeting, as did the post-op care. Since then (5 weeks ago), the recovery has gone well, exactly as per the advice summary issued as part of the post-op care . There have been no ill-effects or discomfort since the opo and I look forward to getting back to my normal outdoor activities.

Dr Elza Eapen

Psychiatrist

Dr Eapen has treated me for a number of years - and she has been instrumental in helping me overcome my lifelong OCD issues. As a result of her wonderful care and intelligence, I've had huge improvement which has lasted. I've grown to trust her opinions and instincts enormously. She cares a lot about her patients. I'm always recommending her to people.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

My recent operation at One Ashford Hospital was an excellent experience. The surgical and theatre team were exceptional, calm, confident, and very supportive. They took the time to explain the procedure, answered my questions, and made me feel safe from start to finish. The ward staff were kind and helpful

Mr Jonathan Webb

Orthopaedic Surgeon

Mr Webb was brilliant throughout my ACL reconstruction. He was very friendly, professional, and immediately put me at ease. At my 8-week follow-up he was very happy with my progress and recovery is going well so far. I would highly recommend Mr Webb for his expertise, reassurance, and excellent manner.

Mr Shivakumar Shankar

Orthopaedic Surgeon

Everyone was wonderful from housekeeping to Dr Shankar himself. I felt Dr Shankar as a very busy man took the time to explain to me anything that was necessary. I really appreciated following the operation that Dr Shankar came and spoke to me reassuring me that everything had gone very well.

Queens Terrace Dental Practice

Dentistry, Oral & Maxillofacial Surgery

Dental practice aside, which are exemplary, the practice needs some heating it was too cold in there and I must say £5 for the soft bristle tooth brush just because I forgot mine was not necessary at all. I felt a little shoehorned into having to buy that which I did not appreciate.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

The doctor who saw me was absolutely lovely, put me at ease and took the time to explain my treatment options to me. I did have to wait for my appointment but I was more than happy since his careful attention to each and every patient was the reason for the wait.