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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Cal Wilson

Obstetrician & Gynaecologist

Mr Wilson is not only a fantastic surgeon, he is a fantastic man. He is very understanding, empathic and very knowledgeable. Mr Wilson has been with me throughout a very difficult journey, I had a full term stillbirth back in 2022, Mr Wilson delivered my son. I truly believe if Mr Wilson hadn’t been the consultant on call that evening then my life would look completely different now. Mr Wilson then undertook bilateral salpingectomy surgery on me to investigate fertility problems. Again I was met with compassion and empathy. I then became pregnant with my rainbow baby, the pregnancy was very difficult mentally and Mr Wilson and his secretary continuously checked in on me to ensure I had the right support and care. Mr Wilson then delivered my baby again by c-section, I was asked for my input as to how I wanted the surgery to look in terms of music, talking, atmosphere etc. Mr Wilson ensured all my wishes were adhered to and he even managed to avoid further complications which were expected. Mr Wilson is truly the best consultant and surgeon and I wouldn’t trust my life in anyone else’s hands. Thank you Mr Wilson.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Mr Mark Draper

ENT Surgeon

Opting for a rhinoplasty is not an easy decision. It’s something that I had been considering for 15 years! I had to find a surgeon who had a great reputation and experience in order to feel comfortable proceeding, and in Dr Draper that’s exactly what I found. Nice and local in Milton Keynes, Dr Draper saw me at his clinic and made the whole process feel like a breeze. Even the healing from my surgery was straightforward and much better than what I had experienced in the past. His bedside manner, his calm demeanour his expertise is everything you need when going through such a daunting process. The staff were always friendly, especially on surgery day. I felt so looked after. I wish I had done it years ago. I finally have the nose I always wanted. Thank you Dr Draper.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Dr Teresa Castiello

Cardiologist

I had a consultation with Dr. Castiello today and I couldn’t be more satisfied with the experience. She is an outstanding cardiologist who combines deep medical expertise with extraordinary human qualities. She was incredibly patient, taking the time to listen to my concerns and explaining everything with great clarity. What truly sets her apart is her ability to build a genuine connection with the patient, making you feel heard and reassured. I highly recommend Dr. Castiello to anyone looking for a top-tier professional who truly cares about her patients.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

I injured my back the week before Christmas — I could not even walk with the pain. I emailed Dr Swan over the weekend not expecting a response until Monday. I should’ve known from my previous experiences that he really cares about his patients and their outcomes so I was not surprised when he called me at home in the evening to discuss what I could do to immediately to relieve the spasm and a plan of next steps for investigations and treatment. I could not think of a safer pair of hands to be in when you are in severe pain and dealing with a spinal injury.

Dr Konrad Wronka

Orthopaedic Surgeon

Dr Wronka performed a total right hip replacement on me in mid-November last year. I met him first at a consultation, then again on the morning of my surgery and also that afternoon after surgery. I also saw him for a follow-up appointment in January. He has a very kind professional manner and took time to explain the procedure itself as well as what to expect afterwards. He was direct and explained things clearly, answering my questions fully. The whole experience was superb and I would have no hesitation in recommending him. Excellent.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

The stay at Bushey spire was so efficient. I attended at 7.15am, was shown to my room immediately, received regular visits from the nurses, care staff and Mr Iranpour during the next hour. My procedure took place at 8.30am and by 1pm, I was on my way home. Everything was explained to me clearly and concisely and the level of care I received was second to none.

Mr Zafer Tandogdu

Urologist

Highly professional, attentive, and approachable urologist. He listened carefully, explained the diagnostic pathway and treatment options in a clear, reassuring way, and answered all my questions. Thorough appointment, efficient organization, and strong respect for privacy. I felt genuinely supported with both expertise and empathy. Highly recommended.

Mr Aaron Ng

Ophthalmologist

Staff extremely helpful, polite and reassuring. Amazing results and the operation was easier than I expected and less stressful than I anticipated.I certainly will recommend new medica and my surgeon Mr Ng to anyone going for surgery. He is a very competent surgeon ! Absolutely no pain whatsoever. Thank you very much Mr Ng!

Ms Ciara McGoldrick

Plastic Surgeon

Ms McGoldrick is a brilliant Consultant Surgeon. She immediately understood my concerns and gave me a detailed plan of what could be achieved. I would have no hesitation in recommending her to anyone who required breast surgery. I am delighted with the results of my procedure. Thank you Ms McGoldrick and team. xx

Mr Akshay Malhotra

Orthopaedic Surgeon

A very good appointment with Mr Malhotra, he was very good at explaining options for me to think about. He listened to everything I had to say. He was very professional, patient and knowledgeable. I was very happy with my appointment and grateful for having time with Mr Malhotra today. Thank you.