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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

Mr Praveen Panose

Orthopaedic Surgeon

From my initial appointment to my final visit, my experience with Mr Panose, at North Downs hospital was absolutely outstanding. From his bedside manner to his professional care and attention to detail with his explanations, put my mind instantly at rest that I was definitely in the best possible hands for a pain free and positive outcome. Dr Panose took his time to explain the full hip replacement procedure, along with the pros and cons of the difference materials he uses. My operation was booked in within 2 weeks from my initial appointment. I was instantly pain free after my full hip replacement. On the morning of my surgery he came to my suite to check I was ok, then came back at the end of the day to check in with me again. At my follow up appointment he was very pleased with how the operation went, showed me my updated X-rays, assured me I was good to go, but did advise me if I have any issues in the future to contact him. Such a wonderfully kind, professional Doctor.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Mr Jonathan Yu

Ophthalmologist

Mr Yu performed successful glaucoma surgery on my eye 2 months ago. He is highly skilled and knowledgeable, taking the time to clearly explain the procedure to me beforehand, patiently answering all my questions fully. He is very calm and reassuring, (as is his whole team) so I felt relaxed and confident on the day. His continuing aftercare has been excellent, and my eye recovered more quickly than I expected, with much less pain than I had anticipated, all down to his high level of expertise. I will definitely choose him for future treatment and have no hesitation in recommending him to anyone considering this type of surgery. I am so grateful to him and his team.

Mr Davide Patrini

Cardiothoracic Surgeon

Mr Patrini is an outstanding surgeon and a genuinely caring doctor. From my first consultation through to post-operative follow-up, I felt fully supported and well informed at every stage. He explained my condition and the treatment options clearly and honestly, taking the time to answer questions and ensuring I felt confident in the decisions being made. The surgery went extremely well, and the aftercare was excellent, with ongoing availability and attention not only to me but also to my family. A highly skilled professional with a calm, reassuring manner. I would recommend Mr Patrini without hesitation.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

The stay at Bushey spire was so efficient. I attended at 7.15am, was shown to my room immediately, received regular visits from the nurses, care staff and Mr Iranpour during the next hour. My procedure took place at 8.30am and by 1pm, I was on my way home. Everything was explained to me clearly and concisely and the level of care I received was second to none.

Mr Andrew Wheelton

Orthopaedic Surgeon

I had a hip replacement with Mr Wheelton and from the first consultation through to being signed off the care I received was exceptional. Mr Wheelton explained things clearly with reassurance and professionalism. The outcome has exceeded my expectations and I am very grateful for the care I received from Mr Wheelton and the rest of his team.

Dr Richard Shaffer

Oncologist, Radiologist

Great treatment for my sudden Dupuytrens following surgery on each wrist. I had improvement on my left hand three years ago and now the same with my right hand which was quite a bit worse. Would definitely recommend this radiotherapy. Already my palm is less bumpy, my fingers less stiff and I expect further improvement as the weeks pass

Dr. Dobrina Hull

Rheumatologist

Top marks for Dr Hull on every visit. She is welcoming & friendly but also very professional. In her approach. She is not just ticking boxes re her specialty but is interested in in my general health having previously referred me to respiratory health. Indeed she checked my chest during this visit as well as my joints.

Dr Sunil Chopra

Dermatologist

My family and I have been patients of Dr Chopra for the past few years, and we’ve always been very happy with the care and service provided. Dr Chopra is professional, kind, and takes the time to listen, which makes a real difference. We’ve always felt well looked after and wouldn’t hesitate to recommend the practice.

Dr May Abboudi

General Practitioner

I have been seeing Dr Abboudi for a number of years and she has always been exceptionally thorough, calm, and practical in her approach. She explains everything clearly and follows a very methodical path to treatment, which makes you feel both reassured and confident in her care.