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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Mr Ben Sherwood

Urologist

My husband had an exceptional experience with the urology department. From the moment we arrived, the staff made him feel comfortable, respected, and well-informed. The nurses and support team were kind, attentive, and always willing to help, even with the smallest concerns. Mr Ben Sherwood was incredibly knowledgeable and explained everything clearly, making sure my husband understood his diagnosis, treatment options, and next steps. His professionalism and confidence truly put us at ease. Throughout the entire process, I felt my husband was in the best possible hands. The department is well-organised, the facilities are spotless, and appointments ran smoothly and on time. We always felt supported and listened to. I highly recommend this urology team — their expertise, compassion, and dedication to patient care has been exceptional. They turned what could have been a stressful experience into something reassuring and positive. Special thanks to Mr Ben Sherwood and Elaine for their exceptional care, patience, and dedication — your kindness made a real difference and is deeply appreciated.

Fortius Clinic Wimbledon

Chiropractic, Health and Social Care, + 5 more

Steve is excellent. Personable and very professional and clearly knows his stuff. He operated on our son following a shoulder dislocation playing rugby. Throughout the process, Steve was clear with the surgical options and very thorough in his explanations, particularly understanding with the emotions of a teenager and his desperation to be back on the pitch again. He has a friendly manner and was always quick to answer extra questions we had between consultations. He did an excellent surgical job on our son and we’d have no hesitation in recommending him. We are very grateful for his care and are very pleased with the result of his expertise and handiwork. Thank you so much Steve and team.

Professor Mark O'Donnell

Vascular Surgeon

This was my first visit to your clinic . I was apprehensive but was shown to the waiting area and had to wait only a couple minutes to meet Prof O’Donnell . My daughter ( a nurse ) was with me. Prof O’Donnell set me at ease straight away and explained what he was going to do . He examined both my legs and told no medical procedure was necessary and he would see me again in 3 months. He explained everything clearly and I was glad my daughter was present. I left Prof O’ Donnell’s room very relieved. He was a pleasure and a great person to meet when I was a worried patient. I thank him very much.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

I was put totally at ease by Dr Bashkis calm & very kind manner ..he explained & diagnoses what I had been suffering with & offered me a good treatment plan ….he took the time & trouble of explaining everything so well & answered any questions I had with such clarity & confidence which immediately put me at ease ..he offered me comprehensive blood tests which I received within a week & he kindly followed up with a telephone appointment to explain all the resits & plan of action ..I’m very grateful to Dr Bashki for all his kind & caring help ..thank you so much

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

I had booked a vitamin infusion. The whole experience was a desaster. The nurses used several needles but were not able to “find a good Vene” as they called it. They said my venes are the problem which is ridiculous as I had been to your place to get infusions multiple times and there never was a problem. As a result, I now have three large bruises and my arms hurt. I left without getting the infusion. The ladies did not even apologize. In my view, they should get proper training both when it comes to doing injections and servicing clients. I will not return.

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

I had Smartsight surgery with Allon Barsam about 2 months ago. The whole process from initial consultation, to surgery, to follow up appointments has been fantastic, and I would highly recommend OCL to anyone considering vision correction. You really get that premium, personalised feel here. Everyone I interacted with was kind, helpful and reassuring. I'm delighted with my new vision and the days of having to think about contacts and glasses feel like a distant memory. A heartfelt thank you to the whole OCL Vision team!

Optimised Care

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 4 more

Cannot tell you about my visit as my reply to asking for an appointment is we don’t have and appointments and try calling on a Monday Tuesday or Thursday. Absolutely disgusting I’d be happy if given a date in a months time . You know you can never either get through on the phone or online to ge pain and with many other issues t an appointment. Spend a hour on hold to be told there are no appointments so I’m living in absolute pain and many other issues what a waste of time

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Bethanie was really empathetic and had a great manner with Dulcie. She worked hard to engage her and identify which techniques would get her to respond. She made the experience feel fun, not onerous and was patient and engaging. I also found the organisation of the appointment to be well managed. I got lots of helpful reminders, the links to access the appointment were made readily available and it felt smooth.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

I cannot fault my hospital stay in any respect. It was a wholly positive experience, notwithstanding that I had major surgery! Every single member of staff I encountered made me feel I mattered. They were, without exception, so professional and caring and kind. And - when I needed a hug I received several! I would describe the care I received, from start to finish and in every respect, as exemplary.

Mr Vamsi Velchuru

General Surgeon

Dr Velchuru has been absolutely amazing during my treatment. Explaining everything every step of the way and making sure I understood the procedure. He’s has an incredible bedside manner that helped me remain calm and confident in what was happening through all stages of my treatment in his care. I cannot say a bad word at all and would recommend him to anyone. Thank you Dr Velchuru!

Mr Rupert Wharton

Orthopaedic Surgeon

Mr Wharton has been fantastic from start to present with my arm issues (not fully healed yet). He has always been clear, kind and confident at every appointment. He has put me at ease throughout my operations, and has been understandinv and taken my job and hobbies into account when treating me. I cannot recommend him enough!

Mr Rohit Jain

Orthopaedic Surgeon

At all times Mr Jain explained procedures and possible risks in a clear way. We discussed benefits of surgery and ways to ensure the outcome was positive. I can only say I could not be more delighted with my experience and the outcome. At seven weeks post surgery I feel much more positive about my future. Thankyou

Mr Zameer Shah

Orthopaedic Surgeon

This is the second time that I will have the pleasure of having Mr Shah as my surgeon. And, as before, he puts you at ease with his warm and welcoming mannerism. He is to the point and explains everything clearly. You are treated more like a friend than a patient. An absolute gem.

Mr Farrukh Gillani

Orthopaedic Surgeon

Cannot thank Dr Gillani enough. I came to him after a very negative experience. He was very thorough, knowledgeable and patient. He provided options and advice. Was honest about procedures and outcomes. Cannot thank him enough. I felt cared for and listend to.

Dr Diab Haddad

Paediatrician

We saw Dr Haddad for our son s respiratory condition, he s amazing, he explains very well take all the time to explore all the condition. We could feel the years of experiences . The advices were extremely helpful. We will carry on under his treatment