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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Andrew Pieri

Breast Surgeon

⭐️⭐️⭐️⭐️ 5 Stars – Truly Outstanding Surgeon and Experience I recently had a breast uplift with auto-augmentation performed by Dr Andrew Pieri, and I honestly couldn’t be happier with the results. They are far beyond anything I could have ever wished for — natural, beautifully shaped, and completely life-changing for my confidence. Dr Pieri is not only exceptionally professional and skilful, but also one of the kindest, most genuine people I have ever met. From the very first consultation, he made me feel completely at ease. His ability to explain everything clearly, listen to what I wanted, and guide me with such expertise was incredibly reassuring. His surgical skill is truly remarkable — an absolutely amazing surgeon in every way. The new clinic is also unbelievable. It’s so modern, beautifully furnished, and finished to the highest standard. The environment is calm, spotless, and designed to make patients feel comfortable and cared for from the moment they walk in. I honestly couldn’t recommend Dr Andrew Pieri highly enough. If you are considering breast surgery, he is the surgeon you want — talented, trustworthy, and genuinely committed to giving you the best possible outcome.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Dr Jagrati Acharya

General Practitioner

Dr. Jag's Private GP services have been transformational.  Dr. Jag is vastly experienced and an attentive, empathetic listener.  She's gotten to the bottom of all my issues and put me on a path to better health and vitality.  Her referral network is second to none; all the specialists she's referred me to have been top-notch.  I feel healthier, more resilient, more focused, energetic and more myself since starting work with Dr. Jag.  I'm currently being treated for some underlying health issues and so glad she and her network have been able to diagnose and treat my conditions.  I recommend her Private GP membership for best access and maximum results.  Her clinic, The Biome at Ankha, is conveniently located at Chelsea Green with a warm, tranquil atmosphere.  It's a joy to visit.  Thank you, Dr. Jag!

Mr Sanjeev Lakshaman Chitnis

Orthopaedic Surgeon

I recently visited dr chitnis with a wrist injury that had been ongoing since February this year. He was very professional and was able to tell me my MRI results promptly and answer all questions that I had. He then got me booked in for surgery, he explained in great detail which procedures I would be having and what to expect. I was very nervous for the surgery but he was quick to put my mind at ease. I’ve since seen him at a few follow up appointments for dressing/stitch removal and then also to check the mobility of my wrist after surgery. He gave me physio/exercise and scar massage instructions, explaining to me very clearly what to do and what to expect at each stage of my recovery. I felt extremely at ease at all appointments and am very grateful he was able to rectify my injury.

Spire Harpenden Hospital

I was an NHS patient struggling with gallstones and experiencing frequent attacks. After doing some research, I was able to book an appointment at Spire Hospital Harpenden, where I first met Mr. Jambulingam in August this year. Just two months after that initial consultation, I had my gallbladder removed. I want to express my deepest thanks to Mr. Jambulingam and the entire team at Spire Hospital Harpenden. From beginning to end, the care and experience were exceptional, and I am truly grateful for everything they have done for me.

Professor Alwyn D'Souza

ENT Surgeon

Professor D’Souza is a constant source of reassurance and demonstrates a deep experience in a gentle and thoughtful manner. His approach is very educated, but pragmatic. In the case of my surgery, he gave excellent feedback on what made my revision difficult, while also explaining very clearly intraoperative discoveries that created problems he had to work around. For the first time in 16 years since a severe injury to my nose, I now see the light at the end of the tunnel to this journey and I owe this to Professor D’Souza.

Ms Mahwash Masood Babar

General Surgeon

Ms. Mahwash Babar was highly professional and reassuring during a potentially difficult time. She knew exactly what was required and made sure the imaging and blood work was organised. The LondonClinic provided a comprehensive service where the customer’s interest prevailed throughout. The total time elapsed from my initial call to the hospital to having all examinations and diagnostic test conducted and the results back was less than 48 hours. A process that would have taken many weeks at best through the NHS. Thank you.

Mr Guirgis Awad

Plastic Surgeon

After years of discomfort and feeling self conscious I decided to have a breast reduction. MR Awad from the moment i met him, made me feel comfortable. He listened to all of my concerns and found out exactly what I wanted, explaining every step of the process and answering all of my questions. He is an excellent surgeon and I truly couldn’t be happier with the results, I would recommend him to anyone thinking of having surgery, he genuinely cares about his patients and has given me back my confidence.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Mr Gautam Talawadekar

Orthopaedic Surgeon

My experience at the Spire hospital with Mr Talewadekar and his team was exceptional. I was very nervous initially, but was put at ease immediately. From the point of arrival, through the surgery and the aftercare I have received world-class care. Mr Talewadekar is friendly, responsive to your feelings, and adds humour that makes an overall fabulous experience. Having the choice, I would absolutely choose Mr Talewadekar to perform any surgeries for me in the future.

Dr Kasia Owczarczyk

Oncologist

Dr Kasia was very clear in her explaination explaining my recent CT scan. Dr Kasia also answered my questions clearly. We agreed an action plan moving forward how frequently I would need to atrend further consultations. Dr Kasia has helped me to undersrand more clearly and put me at ease regarding further plans for my health care . I much spprecuated having had the cinsulration over the phone rather than having to come into the hospital. Thank you.

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

VIP Hearing Solutions Eastcote

Audiology

I received excellent person centred care. I came for wax removal and discovered I had an ear infection that needed treatment first. The audiologist was very helpful and gave me a referral letter to see the Doctor and once the infection has cleared I could return to complete the wax removal . The Receptionist was welcoming , friendly and helpful from my first phone and on my two visits . Thank you

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

I was extremely impressed and satisfied with the overall care and treatment I received at LBH. The surgeon was magnificent and so was the nursing staff. I was well cared for from the reception and portering service to the whole clinical team to catering. It was a wonderful experience and I would certainly recommend having treatment at London Bridge Hospital.

Excellent team . Everyone is so welcoming, warm and professional. Timing is perfect, all doctors, nurses and staff are wonderful. I especially would like to thank Alex Olayo, the exceptional and wonderful nurse: she was with me every step of the way to recovery. Always keen to help, warm, supportive and caring. She made it all so much easier for me.