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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Miss Heather Baldwin

Ophthalmologist

I had been suffering with problems with my eyes for over 6 months. I have glaucoma which is managed by medication in the form of drops. I was told that my current problems were not connected to the glaucoma but it was assumed by all of the eye specialist that it was due to blepharitis. I was being seen by my GP, by a specialist clinic, as well as my NHS hospital eye clinic. I received many different treatments but nothing made a difference to my condition. The conclusion was that I would need an operation for ‘ectropion’, this condition had developed over this 6 month period with the lower lid on both eyes sagging away from the eye. During all of this time my eye lids were swollen and very sore, the skin around my eyes was red and extremely unsightly. I felt so awful that I really didn’t want to go out and be seen. Due to the amount of time that I would need to wait for the operation I decided to look at the private sector. I found Miss Baldwin by looking online. I felt that a female may just understand the impact of my current problem. As soon as she saw me she certainly did understand and was appropriately sympathetic. She told me that I would not need an operation, and my symptoms were as a result of a severe allergic reaction to my glaucoma meds. She advised me that I should stop them immediately and prescribed medication to deal with the symptoms. Within 2 days my eyes were looking better. Two weeks later all signs of ectropion have disappeared. Had I not found Miss Baldwin I would be continuing to suffer and ultimately I may have undergone a completely unnecessary operation. I cannot recommend her high enough. Personally I have so much to thank her for.

Miss Shilpa Ojha

ENT Surgeon, Paediatrician

We were fortunate to come across Ms. Shilpa Ojha at a time when we were seeking immediate and effective attention for our son’s recurring breathing and cold-related issues. From our very first interaction, we felt both heard and well guided. Ms. Ojha took a thoughtful and thorough approach to understanding the underlying cause of his symptoms, which led to the clear identification of enlarged adenoids as the root issue. What truly stood out was not only her clinical expertise, but also the promptness, clarity, and care with which she guided us through the next steps. Ms. Ojha herself performed our son’s adenoidectomy, and throughout the entire process, we felt confident, informed, and supported. Having consulted a couple of specialists prior to this, the difference in experience was striking—once under her care, we were able to move quickly from diagnosis to corrective action, all with our son’s best interests firmly at the centre. Our overall experience has been exceptional. Ms. Ojha combines deep medical expertise with a calm, compassionate, and highly professional manner that inspires trust. I would wholeheartedly recommend her to any parent seeking thoughtful, decisive, and expert care for their child.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

Dr SW Clinics delivers outstanding care from start to finish. Jemma, my patient advisor, has exceptional, positive warmth and care. Nurses Tamas and Shiji are highly professional, wonderful, incredibly supportive and attentive. Voytek the medical trainer exudes confidence. Dr. Wakil, my treating clinician, meets with the professional warmth, care and consideration, one would expect. He is clearly passionate about his work; which he takes pride in. Taking the time to listen, advise, explain. He has personally delivered expertise, giving me results far beyond what I ever imagined. Led by the most vibrant, efficient, caring, manager, Alicia, the whole team surprised me with a birthday cake, candles, and flowers, turning my visit into something genuinely special. Their kindness, professionalism, and attention to detail make this clinic an easy recommendation for anyone seeking excellent care and the most outstanding results.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

Mr Ahmed El Gohari was a breath of fresh air from what I had experienced previously in regard to my suspected endometriosis. He treated me with such care and understanding and was extremely good at explaining things to me and made me feel at ease from the moment I saw on him in the initial appointment to my post op appointment. He is absolutely invaluable for women who suffer with endometriosis because there is so much misunderstanding and ignorance around the condition - Mr El Gohari is so knowledgeable and it’s refreshing to meet someone who knows exactly what he is talking about which makes you trust him so much.

Dr Savio D'Souza

Cardiologist

I had a fantastic experience with Dr D’Souza and couldn’t recommend him highly enough. He was extremely professional, kind, patient, and friendly throughout my appointment. He took the time to fully listen to all of my concerns and carefully explained all of my test results in detail, which really helped alleviate a lot of my worries about my heart. I never felt rushed and genuinely felt heard and reassured. Dr D’Souza has a wonderful manner and made what could have been a stressful experience feel calm and supportive. I strongly recommend him to anyone looking for an excellent cardiologist.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

I was greeted with a hallo and a smile and very professional I was only seated for approximately 5-10 minutes when I was called in by a nurse who also greeted me with a smile and asked how I was doing The doctor greeted me in the same way while shaking my hand He then proceeded with explaining everything then asked me what I wanted to do and was not pushy in any way very professional I will definitely recommend you

Mr Adam Stearns

General Surgeon

From the outset Mr Stearns explained the procedure clearly, along with outlining the possible outcomes of surgery and likely recovery time and experience. This meant I had a good understanding of what to expect and was able to choose a suitable time period for the surgery to fit around other commitments. Mr Stearns has always been very responsive, being quick to answer queries and offering clear options at each stage.

LIPS Healthcare

Hepatology, Renal Medicine (Nephrology), + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Mr Stefan Weitzel

Orthopaedic Surgeon

From the first time of meeting until I had my follow up at 6 weeks post surgery i found Mr Weitzel very profession and understanding. He explained precisely what he was going to do, what to expect and what to do post surgery. He performed two full knee replacements on me and I have no hesitation in recommending him to anyone needing surgery.

Living Mind

Psychiatry

My experience with Living Mind has been great! After a complete and careful process, I received my diagnosis. I am emailed a thorough report after each session I have and communication has been clear and easy the whole way. It is a very supportive environment where the patient can approach the doctor without any hesitation or worry.

Mr James Nicholl

Orthopaedic Surgeon

I was 10 minutes early for my appointment but Mr Nicholl welcomed me in immediately. He was friendly and explained my condition and treatment options clearly. I felt completely at ease and confident my treatment was in the best hands. Post-treatment my symptoms are responding very well and exactly as Mr Nicholl predicted.

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

I recently attended Accident and Emergency where I was advised to attend my GP to be referred for a ultrasound scan. Rather than wait, I booked online and attended the clinic the next day. Thanks to this I now have a diagnosis and can get treatment. What a fantastic service. Everyone was so welcoming and reassuring.

Dr Ricardo Petraco

Cardiologist, Diagnostic Pathway Specialist

Today was my first consultation with Dr Petraco and his team for a cardiology review. Dr Petraco and his team were very friendly and welcoming. An ECG and Echocardiogram was taken first before reviewing my results. He explained my results clearly and discuss my history before concluding with what is next.

CP+R

Cardiology, Sports & Exercise Medicine

I would like to express my gratitude towards the wonderful team from CP+R, especially David, Phoebe, and Angela. They are all very attentive, knowledgeable, and caring, while maintaining excellency in what they do. Will definitely recommend CP+R to those that might benefit from their programs. 10/10