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Ahead4babies

Oral & Maxillofacial Surgery, Paediatrics

Thank goodness we found you! My son was born with torticollis and, as a result, always slept on one side. We had no idea this would lead to the flattening of his head, especially since no advice was provided post-birth. He was subsequently diagnosed with Plagiocephaly and a 15mm asymmetry (which is classed as moderate). We felt incredibly let down by the initial lack of guidance. While repositioning could have helped in those early weeks, by the time we realised there was an issue, too much time had passed to correct it without intervention. Navigating the next steps was difficult, as we were faced with a plethora of misinformation. We had several NHS and private consultations, but no one could categorically tell us that a helmet would fix it. The "party line" from the NHS is that they don’t work, but I can now categorically say that is simply not true! We initially met with a different helmet company but got cold feet when they couldn't guarantee the results, they estimated a "best-case" improvement of only 9mm. Following a discussion with Bassel Zebian, a Paediatric Neurosurgeon at King's College Hospital, he recommended we see Dr. Stenhouse at Ahead4babies. After discovering that two of our friends had also used them, we felt reassured enough to reach out. From the very first phone call, we were sold. They were clear about what to expect, answered all our questions, and confirmed they could get the asymmetry down to 0mm. Knowing the clinic is run by craniofacial surgeons gave us total peace of mind that we were in good hands. Dr. Stenhouse, who carried out our son’s treatment, is a Consultant Maxillofacial Surgeon at King’s College Hospital. He is incredibly honest about expected outcomes and will not recommend a helmet if it isn't truly necessary. After the first meeting, you are given the space to digest the information and decide whether or not to proceed. This was a breath of fresh air compared to other companies that seem to focus more on profit than actual need. While other helmets might look "flashier," they often work by removing layers as the head grows. In my opinion, this is far less effective than Dr. Stenhouse’s approach, as he bespokely trims the inside of the helmet to accurately adapt to the head as it grows. Our son wore his helmet for 17 weeks in total. We eventually agreed it was time to stop at 1mm asymmetry rather than risk overcorrection. Throughout the process, the 24/7 WhatsApp support team was fantastic, making the entire journey incredibly smooth. To any parents in doubt, if your child has moderate or severe asymmetry and you are past the first 12 weeks where repositioning is most effective, get the helmet! It is extremely unlikely to improve significantly on its own. It is also VERY important that you take action early while their head is still soft to see faster results, ideally as soon as they can support their head (around 4–5 months). I hope this helps other parents navigating this process. If you have any questions, feel free to reach out to me on social media. I’ll leave you with a picture of the result, one happy baby with a perfectly shaped head!

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

I came into St Joseph’s on the 10th of January for a Abdominoplasty procedure, from entering the hospital and being greeted professionally by the reception, to the assistant who came down to reception to collect me and show me your my room, went smoothly and l would say, the highest stand l have had at a private hospital. The ward staff attended to me immediately, carried out their pre-op checks, were very informative in terms of time of the procedure etc, l couldn’t have been made more comfortable and cared for. The cleanliness and room was outstanding, l have had a number of stays at private hospitals over a period of 15 years and St Joseph’s is the leader from all parts of the service provided, your hospital should be used to show others how to set the highest standards, which you certainly excel at. Mr Wilson was outstanding too, from our initial consultation to the surgery and aftercare. I recurved a call from St Joseph’s on the 3 day after being discharged to check on my progress, which l wasn’t expecting but very much appreciated it. I have received the highest of care and everyone l met was amazing. Thank you for everything you did for me.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Miss Sascha Dua

General Surgeon

Miss Sascha Dua is a great professional—respectful, knowledgeable, and caring. I was very scared to be in a breast cancer unit for the very first time, but she was wonderful at breaking the ice and making me feel comfortable. She was attentive and taught me how to properly perform self-examinations, which made me realise I had always been doing them incorrectly. Her team is also amazing and very caring. They sent me letters in advance introducing the team and explaining in detail how the process works, which was incredibly helpful. My husband and I were very happy with the whole process. I truly wish all doctors’ appointments were this supportive.

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Mr Hasan Kasem

General Surgeon

Was a little bit disappointed with the service of leaving the hospital I hardly slept during the night. A young boy told me at 7:30 to get washed and ready to go home about 10 I said 11 o’clock would be better but when I was getting ready to go home my medication wasn’t ready. My taxi arrived 1130 and he had to go away then I had to find someone else with great difficulty to pick me up and sign papers to discharge me.the young boy did apologise . I was waiting for quite a bit of time and all my medication to be ready.

Deben Private GP Services

General Practice (GP)

I am very happy with my first experience at the Practice today. Everyone was relaxed and friendly. It was so reassuring to be certain I was seeing an actual medically qualified person (uncertain in todays NHS) whose judgement therefore I felt I could trust. Dr Ridout was very understanding and approachable - an attentive listener, carried out an objective examination and was happy to discuss it together with why she was suggesting the proposed treatment plan. I would definitely recommend this Practice.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

Dr Adel is a total gem of an expert and dedicates time to listen carefully to the patient’s concerns. He explains the diagnosis and outlines treatment options always based on knowledge, expertise and experience. I would recommend him to anyone as he was the only medical professional able to diagnose a problem no other could find. When there was no other explanation and only pain management was offered Dr Adel identified what was wrong and I’m so so grateful for his support. Thank you

᠎ Liz Robson

Physiotherapist

I have seen Liz several times over many years and she has always been excellent. She listens carefully, gives clear explanations and suggestions, and her pragmatic approach means she is superb at providing advice, treatment and exercises which are achievable and effective. Her ability to identify and resolve issues quickly is notable and it is all done in a professional and very friendly manner. I have heartily recommended her to others and will continue to do so. Thank you.

London Gynaecology - Harley Street

Obstetrics & Gynaecology

Dr. Muglu has been one of the best consultants I have ever seen. I read his reviews before booking and they are all true. He is kind, patient and explains everything in understandable terms and is never in a rush to get you out and onto the next one! He went above and beyond to advise me even once my gynae tests were completed and we were had to explore other options. The support staff were also always welcoming and attentive. Overall, a fantastic experience. Thank you!

Dr Smruta Shanbhag

Obstetrician & Gynaecologist

Dr Shanbhag was excellent. I found her hugely professional, empathetic, articulate, succinct and very reassuring. She outlined all the potential procedures and ensured every option was considered before the actual operation took place. (She even flexed her diary to enable a 2nd timely consultation, for which we are thankful.) I would definitely recommend Dr Shanbhag and would like to thank her for her swift, concise course of action.

Dr Anastasia Mermigka

Obstetrician & Gynaecologist

Dr. Mermigka is a fantastic consultant. I was particularly impressed by how she explained my treatment options; she used clear language and made sure I understood every step of the process. I felt I could ask any question without being rushed. It is clear she is an expert in her field, and her calm approach made the whole experience very stress-free. A top-quality service from start to finish

Mr Paul Cleaveland

Urologist

I am extremely grateful to Dr. P. Cleveland for the outstanding care and professionalism shown throughout my cancer treatment. They were always clear, reassuring, and compassionate, taking the time to explain everything and listen to my concerns. Their expertise and supportive manner gave me great confidence during a very difficult time. I cannot thank them enough for the care I received.

Mr Toby Briant-Evans

Orthopaedic Surgeon

Having already had one knee replaced I was well aware of the discomfort and the recovery time involved. However, I was very impressed with Mr Bryant-Evans and his staff as they helped me through surgery, recuperation and physiotherapy, making the experience and the first class outcome something i can look back on with much satisfaction.