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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Dr Zinu Philipose

Gastroenterologist

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Mr Onur Berber

Orthopaedic Surgeon

I had an excellent experience with Dr Berber following a fractured wrist sustained while I was on holiday. As I was not in London at the time of the injury, he immediately accommodated an online consultation and ensured continuity of care until I could return. Over the summer, my travel schedule was complicated and unpredictable, yet Dr Berber was consistently flexible and responsive, arranging follow-up appointments and imaging around my movements. He and his team proactively coordinated scans to closely monitor progress, always with the aim of minimising intervention while ensuring proper healing. His readiness to adapt, combined with clear communication and careful clinical judgment, made a potentially stressful situation feel very well managed. I am extremely grateful for his professionalism, availability, and thoughtful approach to care.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I arrived 30 minutes early for my appointment and when I booked in I was able to go straight through to the treatment room. The consultant and 2 nurses were so good with me. They could all see how nervous and anxious I was but made to feel at ease (even held my hand). The procedure was over very quickly without any discomfort. The part that took the longest was booking my next appointment as the computer system had gone down through no fault of anyone at the desk. After that I got myself a cup of coffee and sat and relaxed until it was time to get my bus. Altogether a much less harrowing appointment than I thought it would be!

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Georgiou was extremely kind and generous with his time, despite this being a second-opinion consultation. My uncle was diagnosed with advanced, stage IV malignancy, and Dr Georgiou approached the case with seriousness and care, without being dismissive or overlooking treatment options. He supported the appropriate treatment plan, and after four cycles my uncle is doing remarkably well. His clear explanations and compassionate attitude gave our family reassurance and confidence at a very difficult time.

Dr Craig Sheridan

Sport & Exercise Medicine Doctor

Dr Sheridan demonstrated an excellent knowledge of my knee injury and gave a thorough explanation of the various treatments available to try and improve its condition. Throughout the process he was focused on providing the most appropriate solution for me The procedure its self was carried out in relaxed manner and I felt comfortable at all times. Post treatment my knee movement has dramatically improved and I am almost completely pain free. I would and have recommended Dr Sheridan to friends

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Professor Kier was excellent throughout my consultation. He explained everything in real depth, taking the time to ensure I fully understood both the condition and the available options. I particularly appreciated his collaborative approach. He involved me in the decision-making process and emphasised working together to determine the most appropriate next steps. I felt listened to, well informed, and confident in the plan we agreed.

Freedom Vision - North Tyneside

Ophthalmology

After the operation my eye took a few weeks to settle. That meant I got to experience rather more post-op care than might be usual. Not only was the level of care excellent, but I got to see all the same staff most visits. An efficient and friendly team. Special praise due to the optometrist whose explanations where clear and precise and the responses to my questions well considered. This set my mind at rest.

Mr Giles Stafford

Orthopaedic Surgeon

I cannot recommend Mr. Stafford highly enough. From my initial consult - he took the time to explain every detail clearly, outlining all available options and referring me to the right specialists - he ensured I had a comprehensive team supporting me. I felt really reassured ahead of my surgery - and I’m now well on the mend and incredibly happy with the outcome and progress of my recovery.

Mr Michael Hughes

Orthopaedic Surgeon

Understood the issues and took the decision not to immediately go to surgery. Everything was explained clearly and in lay terms. I proceeded to have steroid injections which have worked well. Post injections the issue to the shoulder has calmed dramatically. Follow up included a plan for any future treatment. Great ‘ bedside manner’ and listened carefully to understand my issues.

Dr Francesco Lo Monaco

Cardiologist

Dr Lo Monaco is always professional and kind. He explains the situation and areas of exploration needed well and with patience and in laymen terms. He is flexible in which practice he can be seen and where necessary through different media. Although my cardiac problems are managed, when things change this extra attention to details really helps alleviate concerns

Newmedica Leicester

Ophthalmology

I arrived feeling nervous for my YAG laser procedure. Within five minutes of arrival I was feeling more at ease. Every part of the procedure was explained and I was told what to expect. The staff were all friendly and very knowledgeable which also put me at ease. Everything went smoothly and was over and completed within a very sad short time.

Deanbrook Practice

General Practice (GP)

A prompt and courteous approach. The GP was very knowledgeable and did not attempt to sell any unnecessary products. They provided valuable advice for our trip and even issued prescriptions for antibiotics as a precaution, if needed. I would highly recommend this travel clinic to others.

Mr Sherif El-Tawil

Orthopaedic Surgeon

I am very happy with the services that I received from Mr. El-Tawil. He explained to me fully my case and the planned procedures of treatment. He is listening carefully to my case. I am happy that I came to his surgery and be one of his patients. Thanks a lot.