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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Mr John Leach

Neurosurgeon

Mr Leach was absolutely fantastic from the moment I stepped into his office. After months of suffering and multiple GP and hospital visits, I’d become increasingly worried as severe neurological pain set in and my mobility rapidly deteriorated. Following my MRI, John immediately recognised the seriousness of my disc herniation and the level of pain I was experiencing. For the first time, I felt truly heard and understood. Within two days of our consultation, I underwent urgent surgery for a severe far-lateral herniated disc. The operation went extremely well, and John explained that the herniation was beyond the point of rehabilitation. The disc was severely compressing my L4/L5 nerve, causing significant muscle wastage and neurological pain that was difficult to control, despite the strong pain relief I was taking daily. After surgery, John set realistic expectations for my recovery — and it’s worth noting that I was wheeled into hospital, but I walked out the very next day. I’m pleased to say that, ten weeks on, I completed my first four-mile hike without any significant discomfort. I still have some nerve pain and numbness, but my mobility has improved dramatically.

Mr Philippe de Rosnay

Obstetrician & Gynaecologist

I cannot recommend Dr de Rosnay highly enough. From the very first appointment, I was struck by his genuine kindness, calm demeanour, and the level of care and attention he gives to his patients. Dr de Rosnay takes the time to listen, explain things clearly, and ensure you feel truly looked after — not just as a patient, but as a person. What sets him apart is his exceptional professionalism combined with a warmth that immediately puts you at ease. What truly stood out was his dedication beyond the consulting room. Knowing I was anxious about test results, he personally arranged a call on a Saturday morning — entirely outside of any scheduled appointment — to talk me through the findings, put my mind at rest and reassure me. He also took the time to arrange prescriptions promptly and even replied to emails and answered questions on a Sunday. That level of availability and genuine concern for a patient's wellbeing is incredibly rare and deeply appreciated. Dr de Rosnay is the kind of doctor who restores your faith in healthcare — compassionate, thorough, and always willing to go the extra mile. I would wholeheartedly recommend him to anyone.

Mr Pranab Sinha

Orthopaedic Surgeon

I recently underwent ACL reconstruction surgery with Dr. Pranab Sinha at Sloane Hospital, and I’m extremely pleased with the entire experience and outcome. From the initial consultation through post-operative follow-ups, Dr. Sinha was professional, clear, and reassuring. He took the time to explain the procedure in detail, set realistic expectations, and answer all of my questions, which made me feel confident and well cared for from the start. The surgery itself was a complete success, and my recovery has been progressing exactly as explained. Dr. Sinha’s surgical skill, attention to detail, and focus on long-term recovery and mobility truly stood out. I’m very grateful for the excellent care I received at Sloane Hospital and would highly recommend Dr. Pranab Sinha to anyone needing ACL reconstruction or orthopedic surgery. An outstanding surgeon who did a fantastic job.

North Wales Eye Specialist Centre

Ophthalmology

I have have had previous eye surgery at NW Eye specialist Centre under the care of Dr Bhargava, and was entirely satisfied with the care received and outcome of my operation. On this occasion, I received a very prompt appointment which I was grateful for. The environment in Bangor was spotlessly clean and the receptionist and nurse were very friendly and professional. My consultation was thorough and Dr Bhargava gave explained to me with care and attention the nature of my symptoms and I was given a treatment plan to follow and a follow up appointment to check progress in six weeks. All of this was verified by a consultation letter that was also sent to my GP on the same day. I am very grateful to receive this high standard of care and attention from all of the team involved.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

My experience with Nuffield Health was excellent from start to finish. The whole process was smooth, well organised, and reassuring at every stage. The staff were professional, friendly, and genuinely caring. From reception through to the clinical team, everyone made me feel comfortable and well looked after. Communication was clear, appointments ran on time, and I always felt informed about what was happening. The facilities were clean, modern, and well maintained, which added to the overall sense of confidence and professionalism. The care I received was of a very high standard, and I felt supported throughout. I would not hesitate to recommend Nuffield Health to anyone looking for high quality healthcare delivered with kindness and professionalism.

Professor Giuseppe Kito Fusai

General Surgeon

I underwent a laparoscopic cholecystectomy performed by Prof. Fusai and had an excellent experience throughout. From the initial consultation to post-operative follow-up, he was consistently professional, thorough, and clear in his explanations. He took the time to address all of my questions and ensured I fully understood each stage of the process. His calm and considerate manner inspired confidence and made what could have been a stressful experience much more manageable. It is also evident that he works with a highly skilled and well-coordinated team, and the standard of care provided by his staff was equally impressive. I felt very well looked after at every stage and would not hesitate to recommend him.

Dr. Prashant Sankaye

Radiologist

I can’t thank Dr. Prashant Sankaye at London Sports and Rheumatology Imaging enough for his incredible care. As both a Sports Doctor and Specialist in Sports Radiology, he immediately identified my issue, explained it clearly, and created a complete, personalised plan. What impressed me most was his holistic approach — he connected me with an excellent orthopaedic and orthotics team, provided tailored exercise guidance, and ensured every aspect of my recovery was covered. The clinic, in both Pinner and Harley Street, London, is modern, welcoming, and run with outstanding professionalism. If you want genuinely expert, caring, and efficient treatment, Dr. Sankaye is exceptional — five stars all the way!

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Mr Andrew Shepherd

Orthopaedic Surgeon

I had been experiencing right knee pain to the extent I struggled to climb ladders and playing tennis became almost impossible. Mr Shepherd took me through my scan results with clear explanations so I fully understood the condition of my knee and how this may progress. He then explained all options available to me, from simple pain management to total knee replacement. I opted for total knee replacement. The surgical team were amazing throughout and the result is that I was up and about the next day and back on court in six months and playing competitive tennis again in under twelve months.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

Mr Tim Biggs

ENT Surgeon

Tim was extremely clear on not only what was happening and what needed to be done to resolve, but also why these things needed to be done. He was also the first person in my care joirney who really listened to my issues and what I felt was causing problems. This led to finding something that was related to what I had been feeling, which had been dismissed on several occasions by the person I had seen previously. I really felt listened to and understood, and confident in my care plan going forward.

Mr Kumar Reddy

Difficult to say as one moment out . The next it was all over. Not sure I was told of the brusies from the op and when they might sppear or the side effect of taking the antibiotics on my digestive system. I am still getting them now; even after stopping them last Friday 6th Feb The area of the op was clear as a. Bell when it was redressed Monday 9th told to miss Fri 13th and remove it myself the following Monday-16th. Fantastic. Thank you for your. Very skilled operation Regards Victor K.

Quality Dental : Shoreham

Dentistry

I was called in to see the dentist 15 minutes after my scheduled appointment time, which normally doesn't happen. It was the first time I'd seen this dentist and she was lovely. Very thorough and gentle too. Her assistant was a little rough with the suction tool and I had to get her to stop a couple of times, as my teeth were cleaned. Overall though I was very pleased and have re-booked with the same dentist.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

Spire Cheshire Hospital

Obstetrics & Gynaecology, Breast Surgery, + 17 more

I attended Spire Cheshire for hip replacement surgery 4 months ago. My experience has been positive, they put me at ease and always had time to answer questions. All the staff were friendly and professional. My room was clean and comfortable. I would highly recommend Spire Cheshire, they got my recovery of to a great start!