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Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Dr Craig Mowat

Gastroenterologist

Dr Mowat listened to my concerns and explained small changes to help relieve my symptoms meantime (which worked pretty quickly). My upper endoscopy was performed only a few weeks later- again all was explained well and results given straight away along with any instructions going forward. Biopsy results were returned within two weeks and Dr Mowat called me to discuss. He has a great manner and put me at ease which helped lessen my worries. He explained exactly what was to happen during the procedure and made sure I understood the results. All the staff involved were very professional and caring. Reception staff also, being very nice and professional, help make this clinic a pleasant place in which to have diagnostic procedures.

Newmedica Norwich

Ophthalmology

I went as an NHS referral for cataracts and they explained about the various options for both NHS and private. As I work full time and do a lot of computer work I decided to pay to have Rayone Galaxy toric lenses. I am so pleased with the result. After wearing glasses since early teens I am now glasses free! Mr Injarie and all the staff at the clinic were friendly and professional and made you feel at ease. Mr Injarie took time to explain everything and obviously is a brilliant surgeon. I can't thank them enough. I was so nervous about having eye surgery but from start to finish I felt in very safe hands. I would highly recommend.

Mr Michael Crabtree

General Surgeon

For each of the initial consultation, surgery and post-op follow-up Mr Crabtree provided an excellent service, instilling confidence through friendly yet consise communication. My hernia repair operation was very much a success and my speedy recovery I believe was down to the surgical skills of Mr Crabtree. It would have been nice for me to have had a brief meeting with Mr Crabtree on the day (the post-operation) to discuss a concern. That said, the nurse looking after me was able to convey that all had gone well and that no complications were envisaged.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Mr Adam Stearns

General Surgeon

From the outset Mr Stearns explained the procedure clearly, along with outlining the possible outcomes of surgery and likely recovery time and experience. This meant I had a good understanding of what to expect and was able to choose a suitable time period for the surgery to fit around other commitments. Mr Stearns has always been very responsive, being quick to answer queries and offering clear options at each stage.

Mr Hemang Mehta

Orthopaedic Surgeon

Having previously been under Mr Mehta for shoulder surgery, there was no question on who I wanted as my consultant when the opposite shoulder started deteriorating. Even though I arrived late (30min) due to gridlock congestion it was not an issue and the consultation went ahead as soon as I arrived. No waiting , totally professional and accommodating. Excellent service.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.

The Walcote Practice

Dermatology, Diagnostics & Testing, + 14 more

I have been a patient for ten years and have always left a consultation feeling better informed and with a clear plan of action. The doctors take the time to listen and support appropriately. I have multiple chronic health conditions and the continuity of the Walcote doctors helps me to navigate the various NHS healthcare pathways that are required.

Beautiful Lifestyle Health Clinic

Holistic Therapy, Neurology

I had a very positive experience with Dr. Iulia. I explained my situation to her, and she was extremely available, kind, and attentive while listening to me. We were able to discuss my concerns openly and work together to find suitable solutions. I truly appreciated her professionalism and her empathetic approach. I would definitely recommend her.

Dr Vishal Mehta

Paediatrician

Dr Mehta was clearly very knowledgeable. I felt that he listened to the issues and responded with confidence and expertise. He was realistic but also allowed us hope that things may improve. He was very approachable and understanding. My son felt listened to and pleased - it’s hard to please a teenager - so well done!

Mr Raman R Thakur

Orthopaedic Surgeon

I found Mr. Thakur to be professional, friendly and with a good sense of humour. I was very nervous about the operation, but Mr Thakur made me feel especially relaxed. He visited me after surgery and then later in the evening to let me know that all the x-rays were fine. Overall, I was completely satisfied with him.

Mr Craig Zhao

Orthopaedic Surgeon

A Great experience over all .Mr Craig Zhao was so calming and professional..He explained all of the options that were open to us in depth.he listened to what you were saying .His work is second to none .really pleased with the outcome.he has changed my life . Thank you and see you on the next one .

Mr Mark Davies

General Surgeon

Mr Davies explained what he would do prior to the operation but stated he would not know what needed to be done until the day of the operation. After the operation he spoke to me and explained exactly what he did in the operation. Very polite and friendly one of the best doctors I have seen.