Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Practice Plus Group Hospital, Barlborough

Considering i am a private patient very Dissapointed. 1. I was contacted after making the initial appointment asking where i had my MRI scans. I gave the lady all details only to be contacted again the next day stating they could'nt locate them. I then gave them more comprehensive details and was assured if any issues i would be contacted. I attended the practice for the consultation on 27/11/25 only to be told by Mr. Bacon we could not proceed as he did not have my scans. I proceeded to to ask for the pre med tests during which an anneasatist was very rude to me because unfortunatly i have a needle phobea. 2. Prior to the operation i rang to ask that during the operation day is there somewhere for my partner[ ie. in the ward room etc] and informed yes. She was informed on arrival at 6.30am with me that she was not allowed on the ward until 6pm . We had travelled 80miles to the hospital that day. If we had been informed prior too alternatve arrangements could have been made for her.

Mr Shahid Farid

General Surgeon

Mr Farid truly went above and beyond for me. After being diagnosed with cholecystitis in December and spending a week in hospital, I was eager to seek quick help. Shahid came highly recommended to me - and I’m so glad he did! From the first consultation, it was clear that he was on the ball and was able to fit me in for surgery faster than I’d hoped. My initial hospital experience in December had left me a little shaken, but with Mr Farid I finally felt like I was in safe hands. My operation ended up being a little more tricky than anticipated (or so I’m told!), which makes me even more thankful that I went with a good surgeon. The experience at Spire Hospital Leeds was also top notch, with absolutely wonderful staff (and a great lunch menu!). Mr Farid checked in on me frequently on recovery, which was highly appreciated. I am now recovering well at home.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Practice Plus Group Hospital, Ilford

General Surgery, Imaging (Scans), + 2 more

Paid privately for Hip Replacement, initial appointment was disappointing with an hour wait, and a non interested surgeon. A few blips along the way, upon arrival on surgery day, they had me down for a knee replacement not hip, staff on night shift not the friendliest, and thet x rayed the incorrect hip after the surgery. Day shift were great and surgery went well. I will say I expected more for paying privately however the main thing I've had my surgery instead of the ridiculous wait time on the nhs.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Mr Jagwant Singh

Orthopaedic Surgeon

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

Optifema

Dietetics, Fertility Medicine, + 5 more

I would highly recommend Optifema to any woman with gynaecological issues. As a woman who suffers from serve endometriosis and adenomyosis, I genuinely felt listened to and well cared for. The staff were kind and professional, making me feel so comfortable throughout my visits. Everything was explained clearly, I would highly recommend Dr Hunter and his team.

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Mr Clemens von Widekind

Obstetrician & Gynaecologist

I have been under the outstanding care of Mr Widekind, who supported both my husband and me in making the important decision to proceed with a hysterectomy in Aug 2026. From start to finish, Mr Widekind delivered excellent, compassionate care, ensuring we felt informed, listened to, and fully supported throughout the entire process.

Mr Irfan Malik

Neurosurgeon

I was given great options on how to deal with my sciatica and herniated disc. In the end, surgery was required. Dr Malik and his team were brilliant at communicating with me about this. The surgery was successful and the aftercare was incredible. Massive thank you to dr Malik and all the staff at HCA

Dr Joseph Kwan

General (Internal) Medicine

As ever Dr Kwan is extremely polite, courteous, professional and highly respectful. I cannot fully express my gratitude for his knowledge and professionalism in understanding my medical case as well as identifying the surgical solution. I am extremely grateful to have made a full recovery.

Dr Peter Mccann

Psychiatrist

Peter is a fantastic doctor! Has helped me through one of the most difficult times of my life! Truly would not know what I would have done without his input! Excellent Doctor and really knows his stuff! Thank you again for all you have done for me and always on hand when I needed you xx

Professor Mark O'Donnell

Vascular Surgeon

Mark explained everything in great detail and in an easy to understand way. He was very reassuring and friendly to deal with. I have every confidence in Mark's advice and would certainly recommend him to anyone seeking a consultation on vascular issues.

Dr Somnath Kumar

Cardiologist

After 9mths off illness,having no help via NHS i found Dr Kumar by chance. He is an amazing man who explained everything & within 2mins of meeting me he knew what was wrong. Ive had 4 months of being told I had heart failure & Dr Kumar knew it was