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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

I wanted to leave a review because my experience with this psychiatric doctor mr singh has genuinely made a difference in my life. Being assessed and diagnosed with ADHD as an adult wasn’t easy emotionally, but they handled everything with real professionalism, patience, and understanding. I never felt rushed or judged, and they took the time to explain things clearly so I actually understood what was going on rather than feeling labelled. Since the diagnosis, I’ve felt more clarity about myself and my wellbeing, and that alone has been hugely valuable. If you’re nervous about seeking an ADHD assessment or psychiatric support, I’d honestly say you’ll be in safe hands here. Compassionate, thorough, and very respectful throughout the whole process

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Dr. Katherine Irving

Rheumatologist

I cannot thank Dr Katherine Irving enough for truly listening to me and helping me access treatment that has improved not only my condition but also my quality of life. She was thorough in her assessments, took the time to discuss different options, and ultimately recommended what she felt was the best course of action for me. She also went above and beyond by helping me find a consultant dermatologist to support another aspect of my condition. I would highly recommend her and wish her many more years in practice so she can continue helping more patients.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

I met Dr Adamczyk for a review following a surgery late last year. There was a lot of endometrial tissue which had blocked my ureter and required additional support from the urology department. Dr Adamczyk has always been very thorough in explaining what has been done during the surgery and the plan going forward. I was also recommended exercises to strengthen my pelvic muscles. I am so glad for the last surgery and removal of the endometrial tissue as this has really enhanced my quality of life and I feel more like myself again.

Dr Ahmed Shalabi

Gastroenterologist

Dr Shalabi was calm and caring. He listened to my symptoms, looked into them further than anyone had ever done, and suggested some treatment options based on the test results. After years of being told my symptoms were "just IBS and all the results were within normal range", he suggested some additional tests and a subsequent treatment plan which has genuinely changed my quality of life. Dr Shalabi seemed to look at the symptoms and the data in conjunction, which seems to be a novel idea. I can not thank him enough.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

From my first outpatient appointment, the administrative staff were efficient, welcoming and well organised, making the process smooth and stress free. On the day of surgery, the ward staff were kind, professional and incredibly reassuring, ensuring I felt comfortable and fully informed throughout. Everything ran to time and I felt genuinely cared for at every stage. The high standard of teamwork and communication complemented Mr Gudsoorkar’s excellent surgical care and made the whole experience outstanding.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Mr Sanjiv Manjure

Orthopaedic Surgeon

Mr Manjure and his team were outstanding. I felt safe, secure and confident in the whole team. From pre surgery appointment, hospital admission and post surgery review everything was just perfect. I was quite nervous prior to have a full knee replacement but the whole process was not as traumatic as I’d been led to believe from other non professionals. I’m surprised at how the wound has healed and how small it actually is. I would highly recommend Mr Manjure and. His team at Manor Hospital.

Dr. Kushan Karunaratne

Neurologist

Super empathetic and clearly knows his stuff. He took the time to explain everything in real detail, breaking it down in a way I could actually understand. He linked things together so it all made sense rather than feeling overwhelming. He also recommended additional medication to take alongside what the NHS had already provided, which has genuinely made a big difference and really helped. I felt listened to, supported, and confident in the plan moving forward.

Mr Hassan Elhassan

ENT Surgeon

I visited Mr Elhassan following a questionable experience with another ENT that insisted I needed surgery. Mr Elhassan immediately put my fears at bay. He checked me thoroughly, reviewed my scans and explained everything in very simple language - including confirmation that surgery was absolutely not needed. He has an excellent bedside manner and makes visits to him very pleasant.

Dr. Matthew Leech

General Practitioner

Phone call appointment, which enabled Dr Leech & myself to discuss results from a 24hr heart monitor I’d had 3 weeks ago. Dr Leech explained everything very clearly & was very approachable to discussing other options available to me as unfortunately this hadn’t provided an answer to my health issue. A follow up letter was provided after our discussions, which was very helpful.

Mr Andrew Tatham

Ophthalmologist

Following a glaucoma diagnosis by an NHS Medinet Consultant, I wished to address this quickly rather than be placed on a Waiting List. I, therefore, made a private appointment with Dr. Tatham, who was able to say I did not at this stage have glaucoma and explained, in detail and in language I understood, how this could be misdiagnosed. Excellent Consultant. Very impressed.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

An exceptional practice and a truly professional team which enhances the patients needs. Doctor Denton provides excellent medical care combined with a relaxed but very thorough assessment of the patients concerns. I would not hesitate in recommending this practise for a comprehensive service to its patients and clients.