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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Below is my review I left on the website . Feel the need to update this for future patients. From the min I arrived I was greeted with first class service and wouldn’t change a single thing. The level of care was outstanding and Dr Matar made me feel like I was in exceptional hands prior to operation making me feel so at ease while in pre op room, I also have to say the staff prior to op was lovely making me lose any nerves I had prior to the operation. Can’t thank the whole team enough for the level of service I received . Visited physio today 2.5 weeks after surgery and yet again the service received from walking through the door to walking out was exceptional thank you. Keep up the fantastic work and hope the whole team have a wonderful Christmas Visited physio a further twice since above and again outstanding service

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Mr James Langdon

Orthopaedic Surgeon

I had a very positive experience with Mr Langdon. During the initial consultation he explained my MRI to me thoroughly and even recorded a voice over which he sent to me. His manner was most appropriate, I felt validated and understood at all times, which really gave me confidence in his advice. I had a nerve root block, followed by surgery some months later. Mr Langdon visited me at least 3 times whilst I was an inpatient, which supported the overall feeling of genuine care. I'm now 4 weeks post-op and am very pleased with the results of surgery and aftercare. His PA Clare is also an excellent communicator and nothing is too much trouble.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. All the staff here are so kind and friendly. Special shout out to Roslyn for how well she looked after me (and my very anxious mum!) on the day, Bernadette, Lisa, but everyone has been amazing. I'm still healing and had to come in for a same day appointment to have something checked and Belinda totally put me at ease and gave me really clear information. Honestly couldn't fault a single element of my experience!

Mr Neil Kukreja

General Surgeon

I met with Mr Kukreja who was incredibly knowledgeable, friendly, and reassuring. He explained everything in great detail in a way that was easy for me to understand, and made me thoroughly aware of the potential risks of my treatment in a way that was calming rather than frightening. It is quite impressive to meet someone for the first time and immediately develop a strong sense of trust. For this, I am very grateful.

Freedom Vision - North Tyneside

Ophthalmology

After the operation my eye took a few weeks to settle. That meant I got to experience rather more post-op care than might be usual. Not only was the level of care excellent, but I got to see all the same staff most visits. An efficient and friendly team. Special praise due to the optometrist whose explanations where clear and precise and the responses to my questions well considered. This set my mind at rest.

Dr. Pratibha Nirodi

Psychiatrist

Dr Nirodi was her lovely self as per usual and was full of positive words of encouragement about the progress i have made. Which is always appreciated Having a dr who cares about your well-being and encourages you to a better, more manageable life makes all the difference when diagnosed with adult adhd. The changes that have happened in my life since being diagnosed are hard to believe. I am so grateful.

Dr Dinkar Bakshi

Paediatrician, Consultant Allergist

Dr Bakshi - THANK YOU!!! I read the other reviews and wondered if the clinic's reputation was too good to be true. I have been on NHS waiting lists for years and they have misdiagnosed me and fobbed me off with cheap options. Dr Bakshi said he immediately knew the problem and showed me a video, leaflets and even research papers explaining my problem. Thank you very much - 6 stars if possible!

Dr Alan Watson

Gastroenterologist

Dr Watson is a highly professional and compassionate consultant. He demonstrated excellent knowledge throughout my consultation, providing clear explanations and offering reassurance regarding my concerns. I have consulted him previously for severe IBS, and on both occasions he was thorough, attentive, and supportive. I have great confidence in his expertise and the standard of care he provides.

Miss Nataly Atalla

Obstetrician & Gynaecologist

It’s always a pleasure to see this lovely consultant, Nataly as she always makes me feel relaxed and is so easy to talk to. It’s not always the best experience to have examinations but she is very professional and has a wealth of experience and knowledge about HRT and menopausal symptoms. I would not ever consider going to see anyone else!

Dr Jonathan Henderson

Paediatrician

We brought our son for an appointment due to bowel problems, Dr. Henderson was warm and welcoming, and treated our son with great respect and made him at ease. Explanation of the medical issues were clear and logical, and next steps made clear sense. We left informed and confident the issue will be resolved.

Mr Zameer Shah

Orthopaedic Surgeon

This is the second time that I will have the pleasure of having Mr Shah as my surgeon. And, as before, he puts you at ease with his warm and welcoming mannerism. He is to the point and explains everything clearly. You are treated more like a friend than a patient. An absolute gem.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

The Holly was very clean in all areas I didn’t have long to wait at the reception desk friendly staff coffee and water available. My appointment on time actually before my appointment time I was called in. Car parking is a problem on site ( not enough)