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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Ms Jajini Varghese

Plastic Surgeon

I don’t even know where to begin, because Ms Jajini Varghese was with me at both the lowest and most hopeful points of my life. She was the one who delivered devastating news — and yet she did so with honesty, warmth and humanity. She held my hand, hugged me, spoke to me as a woman, not just a patient. She never sugar-coated, but she always gave me hope. I had a single mastectomy through the NHS, and from the very beginning she was open about expectations while still doing everything she could for the best possible outcome. She told me she would try to save my nipple — and she did. I came out of surgery with excellent symmetry, far beyond what I had been prepared for. At my final check-up (seen by another consultant), he examined me and said he struggled to see which breast had been reconstructed. When he asked who my surgeon was and I told him, his response was simply: “You were operated on by the best.” What stands out most is not just her exceptional surgical skill, but who she is as a person. She is real, warm, relatable .A woman’s woman. She spoke openly, shared human moments, and made me feel brave when I didn’t feel brave at all. If you are facing breast cancer and reconstruction and are scared, I hope you read this and know that you can place your trust in this incredible NHS surgeon. I will forever be grateful.

Fitzrovia Suite

Obstetrics & Gynaecology

We chose Fitzrovia Suite as its part of big NHS hospital in case of any unexpected emergency, it made us feel comfortable being just 1 floor away in case anything happens. The team is wonderful and professional able to create a sense of safety and calm in those moments before and after birth. They were supportive during one of the most vulnerable and delicate experiences a woman can go through, offering practical tips, guidance, emotional support and truly personal care at any hour, for any question or request we had. Midwifes supported us looking after our baby so we can get some sleep waking us is time for feeds, meds and breastfeed support. The midwifes were also available on WhatsApp after the birth, which was incredibly helpful. There is so much information to process when you’re discharged home, and having the ability to ask follow-up questions and get quick clarifications made a huge difference for us. Facility itself is clean, catering is nice, rooms were comfortable, branded toiletries are provided -great experience.

Midland Eye

Ophthalmology

The cataract in my right eye, which had been quite noticeable, was operated on in the second week of November this year. The less advanced cataract in the left eye was dealt with a fortnight later. My second eye is still settling in, but my surgeon, Mr Park, appears to have produced an excellent overall outcome for me. Having discussed the options with Mr Park, I chose to have a lens in my right (dominant) eye which enables me to see at distance, whilst for the left, I have one which is more suited to closer work. I may need reading glasses for really close work, but using my computer screen presents no problem. Asking questions was encouraged and all queries were dealt with clearly. The staff, and particularly the opthalmic technicians, obviously knew what they needed to do in support of the surgical procedures and all was handled very efficiently. Special thanks to Nurse Debbie who was looking after me, a somewhat anxious patient, before and after the two operations.

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

I’m grateful to Mr. Tsepov, Vicky, Nadia, and the full medical team for the care I received across my surgeries. From the first consultation to post-op support, I felt looked after in a steady, consistent way. Mr. Tsepov explained the plan clearly, set realistic expectations, and answered my questions without rushing. His calm and confident manner helped me feel safe, especially during moments where I felt anxious. Vicky, the nurse, was outstanding. She was attentive, warm, and reassuring. She noticed what I needed and acted quickly. That kind of care matters when you feel vulnerable. Nadia, Mr. Tsepov’s PA, was organised and responsive. Communication was clear and quick, and the admin side ran smoothly. That reduced stress at a time when I had limited energy. Thank you to everyone involved. I felt respected, listened to, and cared for as a whole person, not a task.

Dr. Dayna Edwin

Audiologist

Never had an ear wax removal before. Funny enough the way I come across this business was through a very persuasive Reddit comment. The comment persuaded me to book myself at this company to try out as apparently it’s god sent. I had absolutely no idea what to expect or what was gonna happen. I arrived and met Dr. Dayna and she was nothing but respectful, polite also informative. She first asks about background questions regarding any symptoms and clearly tells you what’s going to happen. She was amazing.. was telling me what she was doing, asking if I’m okay when starting the removal or stopping. She gave me advice on what to buy for treating ear wax also. This is a proper definition of a hard working, professional Dr. Thank you for treating me Dr Dayna, I shall be back in six months for an update.

Ms Shabana Syed

Obstetrician & Gynaecologist

Dr. Shabana was exceptional; I highly recommend her for her compassionate care and clear explanations. She has listened my concerns patiently and examined properly. Also, suggested appropriate test and diagnostic to rule out the actual problem. She has explained me all my reports and conditions and suggest best care options and provided appropriate next steps for the treatment to solve the issue as well as in long term what are the precautions and care i should take. She has also guided me to join the community for the menopause to keep my self up to date with support and treatments. Really thankful to call me out of hours when my few results on the report were concerning. Really appreciate your support and providing appropriate guidance and care.

Mr Simon Wemyss-Holden

General Surgeon

I cannot thank Mr Wemyss-Holden enough for the outstanding care I received throughout my gallbladder surgery. From the initial consultation to post-operative care, he was extremely professional, knowledgeable, and reassuring. He took the time to explain everything clearly, answered all my questions, and made me feel completely at ease. On the day of surgery, his calm and confident manner gave me great reassurance, and my recovery has been smooth thanks to his skill and attention to detail. I felt listened to, respected, and genuinely cared for at every stage. I would highly recommend him to anyone needing gallbladder surgery — a true professional and an excellent surgeon.

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

Dr Tapesh Pakrashi

Cardiologist

Dr Pakrashi is one of several cardiologists I attended and I found him most professional and very clear in his explanations. He is reassuring and goes above and beyond in his patient care. He is outstanding in his competence, professionalism and also diligence in diagnosis. Ultimately also an excellent communicator who give eod his time to ensure any patient concerns subsequently addressed are replied to expeditiously. Highly recommended!

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

Mr Rajkumar quickly diagnosed what seemed to be quite a rare condition, and gave me lots of advice on how to recover and how long it could take. He was always fast at responding to any questions and importantly, he was very good at keeping up my positivity throughout a journey of 6 months recovery which in reality was a very hard time. I wouldn't hesitate to recommend him. Very pleasant and professional.

Mr Jignesh Patel

Orthopaedic Surgeon

My total knee repalcement has gone very well - I started off asking for an assessment, and was impressed with its thoroughness; with other options ruled out for clear reasons. The hospital admission went well; and the recovery has been as good as I could have expected. My further consultations with Mr Patel have also been clear and amicable; I am grateful for his expertise and all-round interest.

Freedom Vision - Newark

Ophthalmology

Excellent care and advice from the hospital. I am really pleased with the outcome of my cataract surgery and the vision I now have. I hadn’t fully appreciated how poor my vision had become and after being short sighted all my life, near sighted requiring varifocal lenses in recent years I now do not need glasses at all as well as all my cataract symptoms disappearing.

EgoDent Dental Clinic | Walton-on-Thames

Dentistry

Egodent offers an excellent level of care and professionalism. The team is welcoming, highly skilled, and takes the time to explain every step, which really puts you at ease. The clinic is modern, spotless, and well organised, and the results speak for themselves. Highly recommended for anyone looking for quality dental treatment and a great overall experience.

Mr Akash Patel

Orthopaedic Surgeon

I rate Mr Patel as a top surgeon. His care and attention to detail is excellent, and the journey from referral to having received my much needed surgery, superb . I have undergone a successful complete left knee replacement surgery on the 5th November 2025. Mr Patel has hugely improved my quality of life, by giving me back my mobility . I highly recommend him.