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Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Mr Stefan Weitzel

Orthopaedic Surgeon

My initial consultation was friendly and efficient but the X-ray was not available owing to a powercut that suddenly lost access to the computer! I was overwhelmed a few days later when I phoned to ask if I could do anything to chase up the X-ray, as I was more than eager to be offered a date for the operation, and your team went above and beyond the call of duty to reach Mr Weitzel on the phone despite his being on holiday and to call me back to offer me an operation of 5 August, the date that I was thrilled to accept. During my stay at Blackheath Hospital I was given exemplary care by every member of staff and my recovery has been steady despite my attempting to return to work perhaps rather earlier than was entirely wise. The difference is transformational, and I'm now bouncing around once again after a period when I was having difficulty even walking across a room. Thank you for making so much difference to my life!

Miss Laura Spanu

General Surgeon

A good post surgery follow up appointment with Miss Spanu. Explained the sebaceous cyst that was excised in surgery was benign, which gives peace of mind was not hiding something potentially more serious. On inspecting the wound area confirmed it had been healing well and gave advice regarding being able to stretch normally and return to exercising again. It was unfortunate Miss Spanu also noticed some prolene stiches had not been removed fully by a Nurse from a previous appointment 2 weeks prior. Miss Spanu removed them and ensured the wound area was cleaned and dressed properly. The surgery itself 4 weeks prior was quick and efficient. Under local anaesthetic there was a good level of communication throughout and explanation on what was happening. There was no discomfort throughout or following the surgery. It has been very good experience from first to last appointment with Miss Spanu.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Mr Philip M Stott

Orthopaedic Surgeon

After two years of extreme tendon pain in the left hip( following a couple of falls) and trying ultrasound steroid guided injections, six shock wave treatments, the pain is getting worse. Mr Stott identified/ diagnosed that I also have piriformis syndrome and recommended that I have one PRP injection. This I received yesterday, 3/12/25. I am hoping that this will reduce the pain and discomfort and enable me to fly to see my grandchildren in California before Christmas. I am on an NHS waiting list for possible surgery, if the pain and discomfort doesn't improve. Mr Stott will review my progress on 11/12/25

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

This was my first experience of private health care. All staff are welcoming the clinic is very clean. It was self service to Refreshments but that's not to clear. I think it would've been nicer to be offered a beverage when you check in. I found myself being forced into this option as the nhs weren't listening. I met with Dr. Howie (GP) I found it such a relief just to be heard. It has only taken 1 visit and 1 review appointment to help with my menopause issues. i have been suffering for many years and it has ovly taken 3 months to solve going private. Thank you!!

Mr Paolo Consigliere

Orthopaedic Surgeon

I consulted Dr. Consigliere for a suspected labrum tear in my shoulder that had been causing chronic pain. The doctor was able to give me a very clear diagnostic, and clearly laid out options for treatment, without pushing immediately for surgery. I ended up having surgery with him, everything was great, well explained, with minimal pain, and am now well on track for recovery. I would highly recommend Dr. Consigliere for any shoulder-related issues. The doctor’s assistant is also very organized and responsive, the entire process was very well managed.

Mr Oliver Bassett

Plastic Surgeon

From initial consultation to discharge 6 months post opp the care I received was outstanding and very informative. Mr Bassett appeared very knowledgeable and suggested what would be most suitable for my body type. I was made to feel comfortable throughout, a very thorough and professional approach. Since having procedure , scars have healed amazingly very minimal and not noticeable. I feel much more confident within myself and extremely grateful for the outstanding care I received. I would recommend Mr Bassett to anyone considering plastic surgery!!!

Dr Craig Rosenbloom

Sport & Exercise Medicine Doctor

I was made to feel welcome, reassured and listened to. Not something that can be found in other medical environments. Craig asked thorough questions and considered each response deeply. His skillset extended to providing an ultrasound within the same appointment which was so useful as we had immediate diagnosis support which provided reassurance that nothing major was occuring. We discussed options clearly afterwards and in hindsight his manner made me feel empowered by my decision making. An excellent doctor.

Berkshire Imaging

Diagnostics & Testing, Imaging (Scans), + 1 more

they were very considerate considering I was terrified as once before I had to press the button. I couldn’t go through with it and I had to go to an open scanner as they were about to place me through. I had to stop them. They gave me time to recompose and got me to look backwards and upwards and out through the exposed end and that made the whole experience different can’t tell you how relieved I am to get through that. I’m highly claustrophobic so yes, the experience was a positive one.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had the pleasure of having a number of physiotherapy sessions with Seth Chambers at the Raynes Park branch of Pure Sport Medicine. Unquestionably he is one of the kindest and most brilliant professionals I have ever encountered. He has gone above and beyond what I could ever have expected from a physiotherapist. I am incredibly grateful for everything he has done for me and couldn’t recommend him highly enough - both as a phenomenal physio and also an amazing human being.

Dr. Lisa Brigstocke

General Practitioner

I attended Well life to have allergies tested, Dr Brigstocke was absolutely incredible. She listened, without judgement, understanding and appreciating everything I was telling her. Her knowledge and reassurance made me feel so comfortable and confident. Dr Brigstocke gave me the confidence to tackle my anxieties and try foods I never thought I would eat again. I cannot thank WellLife enough for giving me my life back , completely worth it!

Fitzrovia Suite

Obstetrics & Gynaecology

Our baby girl was delivered at the Fitzrovia. We were supported by the amazing Dr. Chawla and a highly competent team of midwives. We felt cared for by the midwives throughout the delivery, especially Lesley, Chrissy and our anaesthetist John, and throughout our after birth experience. The suite was comfortable and had comprehensive catering. We would recommend the experience to others and are happy we chose the Fitzrovia.

Mr Scott MacInnes

Orthopaedic Surgeon

I was welcomed extremely warmly and politely on my arrival at the reception area of Park Hill Hospital, and likewise during my actual appointment with Mr. MacInnes. Everything was explained comprehensively, professionally and in clear detail, which gives me great confidence in undergoing any proposed future treatment. From my arrival to departure, today’s appointment proved a very pleasant, positive experience.

The Focal Therapy Clinic

Oncology

I had a long telephone conversation with Brian Lynch and two face to face consultations with Alan Doherty. This really helped me to consider all the treatment options available, and gave me a detailed knowledge of the benefits of focal therapy. I cannot thank them enough for the roles that they played in helping me to obtain effective treatment for my prostate cancer with no lasting side effects.

Marris Medical

Pain Management, Breast Surgery, + 5 more

I would like to thank Dr Manojit Sinha for his wonderful care in the procedure I had and a massive thank you to the two ladies and gentleman who helped they were outstanding. From the moment arrived until I left after my procedure I felt totally looked after everything was explained and everyone went above and beyond to provide excellent professional care and support.