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Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

Mr Bilal Al-Obaidi

Orthopaedic Surgeon

I just want to take a moment to review to my the Best Surgeon Mr. BILAL AL- OBAIDI who won my heart and husband’s heart by his expertise professional skills. I was reviewed by Mr Bilal Al- Obaidi, Orthopaedic Surgeon, for persistent knee and hip joint pain. I found his assessment to be thorough and highly professional. He took the time to listen carefully to my concerns and explained the diagnosis and management options clearly, ensuring that I understood both the medical and surgical aspects of care. His advice was evidence-based, balanced, and tailored to my individual needs. I particularly valued the way he outlined both conservative and surgical options, supporting me in making an informed decision about my treatment. His manner was reassuring, respectful, and compassionate, which gave me great confidence in his expertise. Overall, I received excellent care and guidance. I would highly recommend Mr Bilal Al- Obaidi for his clinical knowledge, communication skills, and patient-centred approach.

Mr Edmund Chedgy

Urologist

Mr. Chedgy has been exceptional throughout my entire experience under his care. From our first meeting to the most recent, he has been clear, concise, and always took the time to explain every scenario thoroughly. He’s also been an absolute pleasure to deal with—professional, approachable, and reassuring at every step. He completed my treatment two months ago, and I can honestly say I wish I had done it sooner. The results have been outstanding, and I couldn’t be happier with the outcome. I highly recommend Mr. Chedgy to anyone in need of expert urological care.

Kingsend Dental: Ruislip

Dentistry

Thursday afternoon visit, the surgery did not adjust to be that busy, arrived before my appointment time but still had to wait till after my scheduled time before being seen. Cat was blocked in when I be wanted to leave and I requested for the owner to move their vehicle as I had other engagements scheduled. No sense of urgency amongst the staff it appreciation that my time is as valuable as theirs. Managed to manoeuvre my car out whilst waiting so impact was not as bad as if I had waited for the other to move their vehicle but it was irritating.

Mr Will Poole

Orthopaedic Surgeon

Total Hip Replacement This has been my first experience having a major operation but I was guided through every step of the way by Dr Pool who prepared me for every eventuality and gave me peace of mind. I am now six weeks into recovery and feel fantastic - sure my leg is a little stiff and gets sore after a walk but that is all. Plus every day sees another improvement. I want to extend my sincere gratitude to Dr Pool’s and his medical team and staff at Spire Hospital - well done everyone - what a great job !!!

Moira Wong Orthodontics

Dentistry

We moved from the US a couple of years ago and found Moira Wong after several bad experiences with other London orthodontists who recommended treatments at odds with our previous doctor and medical friends. Dr. Wong has done a wonderful job treating two of my children, who have both undergone different versions of braces and spacers. Her dentistry staff has also offered superb care to all four of my children. I would definitely recommend this practice.

Spire Elland Hospital

General Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

The spire Elland was a lovely, clean hosptial. My room had recently been renovated, which meant it felt clean and comfortable. The staff were all nice, regularly bringing me hot drinks and heat packs for my symptoms. A particular shoutout to the team conducting my anaesthetic, I was quite overwhelmed/concerned and they really supported me and put me at ease. I would definitely consider spire elland again for my treatment.

Newmedica Oxfordshire

Ophthalmology

Lovely staff very reassuring, explained what was being done. Mr.Bindra did the cataract operation. I was given a choice of drinks & some biscuits after the operation. The clinic is spotlessly clean . The waiting room is neat ,tidy & clean with a TV to watch if inclined. I was phoned the next day to make sure I was OK & if I had any questions. VERY Impressive.DEFINITELY RECOMMEND NEWMEDICA.

Mr Muzaffar Ali Anwar

Vascular Surgeon

Excellent service very good personne touch. I can't thank this Doctor enough for the amount of technical and personal details put in after the left leg procedure I felt so much better and now the right leg had completely saved me. Varicose veins could develop in serious thrombosis so he literally contributed to saving my life. Thank god for people like you in this world today.

Dr Polychronis Pavlidis

Gastroenterologist

I saw Dr Pavlidis for my first ever colonoscopy on 4th September, as part of my cancer screening due to the Lynch gene. He made the process so much better than I anticipated. He was clear, kind and humourous, easing me into the process and helping me to feel safe and at ease. A brilliant doctor. I hope my 2 yearly colonoscopies will always be with him. Thanks very much.

Dr Joel Newman

Haematologist

Dr Newman is the consummate professional. All of my dealings with him have been of exceptional quality, particularly given the circumstances of my leukaemia diagnosis. The constant monitoring, continual feedback and the treatment itself have all run smoothly under Dr Newman's care and I couldn't have asked for a better experience. Words can't describe how thankful I am!

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I have been using Dr Lach as my GP for approximately 20 years and highly recommend Dr Lach and Essex Private GP services. Appointments are always available and easy to book and the time allocated for appointments makes it easy to discuss any medical problems in detail. I always feel valued and heard and am confident I am getting the best medical advice needed.

Wells Health Fordcombe Hospital

Gastroenterology, Breast Surgery, + 20 more

I am 8 weeks post knee replacement. Everybody I came into contact with were amazing, professional, approachable and understanding. I felt totally confident with my treatment and care. I particularly would like to thank Olivia Lewis the physiotherapist who looked after me, her encouragement to do the exercises and her advice have been wonderful

Ms Sona Anand

Urologist

Today's consultation has enlightened me about my condition and how best to live with it. The consultant clearly explained and talked me through the scan carefully pointing out details of which I am now aware. I cannot fault the care and attention that has been offered to me by the NHS in the near 20 years since moving to the Ipswich area.

Mr Niteen Tapuria

General Surgeon

I had quite a detailed discussion about the operation at the start and was worried about the scarring after the operation so Mr Tapuria spent time thinking about this and changed slightly the method to get the results I wanted. I felt very reassured especially as I had bowel cancer and had key hole surgery with do significant scarring.

Loughview Health

General Practice (GP)

I arranged for a Sliver Medical Assessment. Throughout the whole process I felt I was being treated as a person rather than a patient. It was an easy process to go through and Importantly everything was explained to me in language I could understand.