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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Mr Husam Ebied

General Surgeon

I recently had surgery performed by Mr Ebied, and I couldn’t be more grateful for the care I received. From the first consultation, he was incredibly thorough and took the time to clearly explain every detail of the procedure, making sure I felt informed and comfortable. The surgery went smoothly, and the follow-up care has been excellent. I felt genuinely cared for throughout the entire process. I’m very impressed with his expertise and compassion and would highly recommend him.

Dr Mark Samaan

Gastroenterologist

I recently had a private consultation with Dr. Mark Samaan at the Cleveland Clinic following major surgery. Despite never having met me before, Dr. Samaan was incredibly caring and took the time to listen to my concerns thoroughly. I was particularly impressed by his proactivity; he immediately pushed to get my post-operative treatment plan in place as quickly as possible. I felt heard, supported, and in very safe hands.

Professor Tarvinder Dhanjal

Cardiologist

Surgery and issue behind it were clearly explained and questions answered. The procedure on the day was well managed, with each stage pre op made clear and expected outcomes. Follow on consultation on outcome had sufficient detail and also clearly explained. Professor Dhanjal's expertise is obvious, but he has a very calm and clear manner which give confidence as well as clarity to what is involved.

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very thorough in explaining the issue after asking questions regarding lifestyle etc and carried out some exercises to see the mobility with foot. Listed options with regards to treatment and once decided on injection went through the process and any signs to look out for etc. The procedure was pain free and recommended podiatrist which would give additional support with foot.

Dr. Jeeu Sze

Rheumatologist

I attended after being very worried about the appointment, it took some time to get here. I was provided with the opportunity to share how my mobility issues impact upon my day to day life. I was provided with a clear plan and was examined which offered assurance. Doctor had reviewed all available information, I felt listened to and reviewed what to do next.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

The atmosphere at Cromwell hospital is always genuinely warm and welcoming. What really stands out is the sheer number of staff members present and how consistently kind, attentive, and cheerful every single one of them is. Seriously — I’ve never been in a hospital where so many people seemed sincerely happy to be there and eager to help. Thank you!

Cambridge Heart Clinic

Cardiology

My appointment was very straightforward, useful and efficient, the only negative issue was finding my way to the clinic! I tried the suggested approach on your website from Robinson Way up a narrow, dead-end road beside the Rosie, but eventually found the route was inside the Rosie itself, which I determined by asking staff in various locations.

Precision Vision London

Ophthalmology, Optometry

The lady i initially spoke to was very helpful, she worked out what I may be suitable for and did not pressure me at all. Instead of just trying to book me in for a consultation, she took the time to understand my situation and what I was looking for. The clinic is high end , as a lot of high tech equipment and the staff are very friendly.

Dr Louisa Malcolme-lawes

Cardiologist

Doctor put me at ease straightaway. Explained everything very clearly and discussed the way forward with my health issues. I was impressed with her knowledge and the ability to help you understand without using medical terminology that a patient may not normally understand. Between us she helped me to make a decision on my health.

Dr. Ora Jesner

Obstetrician & Gynaecologist

Had a wonderful experience with Dr. Ora Jesner for my pregnancy scan. Her attention to detail was second to none, and she was extremely thorough while maintaining a warm, friendly bedside manner. It’s clear that she truly care about their patients. Thank you, Dr. Ora Jesner, for such a positive experience!

CP+R

Cardiology, Sports & Exercise Medicine

I would like to express my gratitude towards the wonderful team from CP+R, especially David, Phoebe, and Angela. They are all very attentive, knowledgeable, and caring, while maintaining excellency in what they do. Will definitely recommend CP+R to those that might benefit from their programs. 10/10

Skin Inspection

Dermatology, Gastroenterology, + 1 more

Friendly staff and kept informed during and after procedure. Had to wait a while to be seen which is explained in the leaflet but would have been nice to have been kept informed regarding the delay, if only to reassure me that I had not been forgotten!!