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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended for spinal MRI. Unfortunately the technician was running late for which I was happy to wait but because of timing his communication to me was very poor. I was shown a room to change and left there without any guidance, I was then taken to the MRI machine and not spoken to really to ask if I was okay or to provide any reassurance. I don’t like MRI scans because can feel anxious within the machine. All it takes is a little bit of reassurance and acknowledgement for which I had none. Throughout the test the technician did not speak to me at all to ask if I was okay. I am not sure if this is normal but I found during the MRI it became quite hot which I have not experienced before. When the test was over he hurried me away from the machine without acknowledging my back could be hurting when getting up, which it was a little. He didn’t show me to the door so I had to ask if I was allowed to go and then left the room to change and go home. My review would be it is the smallest common curtesies that makes all the difference to a patient and this time I did not experience this at all. So much so I won’t be choosing to go to this venue for another investigation

Mr Chung Sim Lim

General Surgeon

I first of all attended a Vascular Ultrasound investigation requested by Mr. Lim. This appointment was so useful in confirming and providing answers. Following this test, I then went directly to an appointment with Mr. Lim. At this stage in my life, I have met many consultants. Respectfully, I want to say Mr. Lim had one of the kindest approaches I have ever ever received. In this appointment, I genuinely felt so respected, listened to, informed, and supported. Mr Lim give me so much time after years of struggling with my health, he was empathic, and gentle in his approach. Mr. Lim was so thorough and clear in how he explained things - he answered any questions and just took his time with me. Mr. Lim very gently and sensitively worked with me in complex and difficult circumstances. Even though there is no 'cure' or 'solution' for my problems, the appointment was so so healing from start to finish - I was met with so much kindness and validation. So grateful for professionals who care. Thank you so much.

London Digestive Centre

Gastroenterology

The London Digestive Centre is in a great location, just off Bond Street, making it easy to access. The facility itself provides a comfortable and welcoming setting for patients, and they clearly have access to some of the best doctors, which gives you a lot of confidence in the care you receive. However, the reception experience could have been better. Both receptionists were on the phone when we arrived, and neither came off to assist us or book us in. This was disappointing, as it created unnecessary confusion, especially when time is tight. Ideally, there should be one receptionist dedicated to answering calls and another available to help patients checking in. In the end, we had to go straight to our appointment to avoid being late, and the consultant's secretary kindly stepped in to check us in. While the clinical care was excellent, improving the reception process would really elevate the overall patient experience.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital is run like a well oiled ship. No need to be too early, as you have an appointment time and they will take you at that time. I went 30mins early, which was an extra 30mins of nervousness I brought on myself I could have done without! The staff are friendly and efficient. There are processes in place that give assurance that the hand over from nurse to surgeon and team are strict and everyone is on the same page as to who you are and what you are there for. The recovery was peaceful and friendly. And who doesn’t like toast and a hot cuppa after fasting for hours. My next appointment was delivered by email the very next day. I know I will be nervous going back, but it won’t be because I don’t feel I am in safe hands. Thanks to everyone who looked after me, from reception to consultant and everyone in between.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Dr. Kariyawasam offers a rare and exceptional combination of deep medical expertise and genuine compassion. She is highly skilled in diagnosing her patients with accuracy and efficiency, while also attending thoughtfully to the human concerns that naturally arise when one needs medical evaluation or treatment. Her follow-up letters are always clear, thorough, and truly helpful. Even her secretary is accessible, kind, and supportive, which makes the entire experience smooth and reassuring. Dr. Kariyawasam initially became my doctor by chance, as I needed an urgent appointment and she happened to be available. It is no coincidence, however, that she will remain my doctor moving forward. Her care is outstanding in every way.

Dr Jonathan Hoare

Gastroenterologist

Dr. Jonathan Hoare is a very exceptional consultant. From the very start, he demonstrated an incredibly caring and empathetic nature that instantly put me at ease. He took the time to truly listen and understand my concerns, which made me feel valued and respected as a patient. The speed and efficiency with which he worked to look into my issues were remarkable. Dr. Hoare approached my treatment plan thoughtfully to reach the most suitable and effective conclusion. His professionalism and expertise are evident, and I feel fortunate to have been in his care. I couldn’t recommend Dr. Hoare more highly for anyone seeking a kind, knowledgeable, and patient-centered healthcare experience. He exceeded all my expectations.

Professor Dariush Nikkhah

Plastic Surgeon

Words can’t fully express the gratitude I feel for Dr. Dariush Nikkhah. From the very beginning, he was not only exceptionally professional but also deeply caring and empathetic. My breast reconstruction was truly ideal — the results exceeded anything I could have hoped for, and my recovery was surprisingly quick and smooth. What touched me most was how he cared for me from the moment of the operation and continued to support me throughout the entire healing process. I never felt alone. His compassion, attention, and dedication brought back a sense of harmony and happiness in my life that I thought I had lost. I will be eternally grateful for everything he has done for me.

Mr Hussain Alnajjar

Urologist

I had micro-TESE surgery with Mr Alnajjar and the entire experience was exceptional. He successfully retrieved sperm for us, which has now given us the chance to move forward with IVF next year. What stood out most was how personal and reassuring his approach was. We had met him a few times before the procedure and he always made both me and my wife feel calm, confident, and fully informed. The follow-up care has been outstanding — nothing felt rushed, and every question was answered clearly. His PA and the communication throughout have also been first-class. A genuinely brilliant surgeon and a top professional. Highly recommended.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

My appointment with Dr Andrew Kelly was absolutely brilliant, this was only my second visit with him and he was able to tell me that my ear infections in both ears was gone. I am absolutely delighted that after my first visit he was able to prescribe a medication that cured me after23 months. I am incredibly grateful to Dr Kelly as I was beginning to lose all hope that I was ever going to get rid of these horrible symptoms. So a great big thank you to Dr Kelly and to Kingsbridge hospital for keeping me informed and keeping me informed of my appointment dates and times. Thank You.

Simply Meds Online Pharmacy

Pharmacy

They listed a promotional 10% discount on their website using a coupon code if your total purchase is more than £30. However, at check out when you try and apply the code, you get a strange error message asking you to have at least £30 worth of items in your basket even though the basket total far exceeds the £30 threshold. When I e-mailed them to alert them to this error, the "customer service" agent provided a cold dismissive response, without so much as an apology. Rude staff. Suffice it to say, I did not receive the discount.

Dr Akeel Alisa

Gastroenterologist

I went to see Doctor Akeel Alisa with great expectations and I have said it to him on our first clinic appointment that he is my last hope of finding out what is causing my symptoms noting that I was seen by other gastroenterologists in past. He was very empathetic and careful listened to the chronology of my symptoms. He conducted the relevant investigations and started treatment. I told him that a I am very pleased with outcome and at last I feel much better. Thank you so much Dr Alisa

Mr Haresh Devalia

Breast Surgeon, General Surgeon

I have really bad health anxiety and find sometimes my health concerns are dismissed. Mr Devalia was amazing and addressed everything I was panicked about. At the end of my appointment he could tell something was still bothering me and let me voice my worries again. He was truly amazing and really checked everything to ease my mind. I will definitely return for any future check ups i need.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Exceptionally welcoming staff and beautiful facilities. Dr Oliver Denton is so kind, caring and supportive. To be spoken to as if you do matter and that you’re not wasting anyone’s time really does mean so much. He explained everything to me in a calm and thorough manner and I truly felt so listened to and at ease. Such a refreshing experience and I feel so very thankful

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

I was highly impressed by the quick and efficient service I received from the service!Booking an appointment was straightforward, and they even offered me a late hours slot. I saw a very experienced GP,Dr.Awais,who carefully reviewed my medical records, listened to my needs, and provided the letter I required with expertise within a very short notice Highly recommended!!

Prof. Hector Chinoy

Rheumatologist

This has been a very tough journey. My GP has been incredibly supportive. I honestly think that without an AI help to assess my symptoms and past scans ai would still be without help. GPT actually recommended Hector and helped me write a letter to my gp. I think this will now be a path for other people to be assessed and diagnosed quicker.

Mr Ronnie Davies

Orthopaedic Surgeon

Mr Davies, I can’t thank you enough for doing the nerve testing. Mr Davies explained everything to me. He is very kind and understanding . Always friendly and makes you feel at ease and has a wonderful bedside manner which makes a huge difference when going to see a doctor/surgeon. Thank you Mr Davies you are amazing