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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Mr Andrew Pieri

Breast Surgeon

I wholeheartedly urge anyone looking into getting surgery to look no further than Andrew, along with Helen and his wonderful team. I had the best experience for my surgery yesterday. I was very nervous and they all put me ease and made the whole day from start to finish feel more like visiting a spa than a hospital! I trusted Andrew implicitly, he is very thorough along with being so friendly, he genuinely cares about you and getting the right results for you, you instantly know you are in the very best hands with him. I love my results. I couldn’t have asked for more!

Newmedica Newcastle

Ophthalmology

Anxiety naturally precedes any medical appointment, especially when such delicate procedures are planned. Lucy Clarke and her team assuaged my every concern, from first consultation to walking out after my operation. I cannot praise Newmedica Newcastle enough for their care and professionalism over my direct brow lift, I left the clinic in a state of elated gratitude…..much like the man in John 9, Jesus healed his sight with mud and spit, thankfully ophthalmological techniques have advanced greatly these past 2000 years. Thank you Lucy and Newmedica.

Mr Sushmith Gowda

Orthopaedic Surgeon

Mr Gowda has been very clear in his explanation of what the procedure entailed and the possible outcomes including level of pain possible although luckily I experienced only mild discomfort. His approach is friendly but extremely professional - an excellent bedside manner. He gave enough time for me to ask any questions I might have and was at all times reassuring. I felt confident about my treatment and that he was listening to me. Absolutely no complaints.

Mr Cyrus Jensen

Orthopaedic Surgeon

Mr Jensen was amazing from start to finish This guy was a breath of fresh air when it came down to people skills, care & absolute attention to my condition. More so of the fact that he himself has also suffered the exact same condition as mine. I am so grateful to be a patient under the reputable, professionalism of his expertise & care, please oblige and pass on my sincere thanks & gratitude.

Mr Alex Ionides

Ophthalmologist

Alex carried out my first eye surgery 17 years ago which had a brilliant result. Its only as I got older that I started to wear reading glasses. I had been diagnosed with cataracts. Moorefileds and Alex were my first choice for surgery. I trust Alex implicitly, his clam bedside manner, his expertise and superb surgical skills, The whole experience has been brilliant from beginning to end.

Butterfield Osteopathy

Osteopathy, Paediatrics

Joshua started by reviewing how I was and I showed him the exercises he'd taught me. Then he asked my opinion on what I felt was important to target next and helped with exercises for that. He also made a video on my phone of an exercise, talking me through it, so I could remember it. Unfortunately I don't live locally so can't access his expertise on a regular basis.

Mr Stelios Myriknas

Obstetrician & Gynaecologist

Dr Stelios is a kind and attentive consultant who takes the time to listen and carefully assess his patients. I have been extremely impressed by his level of care and thorough approach, which has left me feeling reassured and confident that both my baby and I are in the safest of hands. I am truly grateful for his professional and compassionate care.

Urban TRT

Endocrinology & Diabetes

It was a complete relief to be able to discuss both physical and emotional concerns with Dr Kitova and receive such sound advice. I wish I had seen her earlier to avoid unnecessary stress in my own mind. My advice to anyone is don’t wait and put your health and wellness first.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I had appointments on 7/01/26 is was appointment time is 7 30 am I still wait till 12 pm for laser surgery prostatic keep longtime staff is wasn’t friendly expect dr urology time like reception and nurses is wasn’t nice speaking up make nose

Dr Riyaz Somani

Cardiologist

Dr Somani displays himself as a professional of the highest level and we found him extremely likable. I still can not believe I was to experience so little discomfort during and after procedure. Many thanks to Dr Somani, his team and Spire.

Dr Prashanth Raju

Cardiologist

I was looked after extremely well, all procedures were explained in detail. As a person who has always avoided going to hospitals or having medical care being treated so well was a pleasant surprise. I would highly recommend Dr Raju.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

Always check at the reception desk that your appointment had been notified to the specialist. Mine had end overlooked and if I had not checked with the desk my specialist would have left for home

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

After my operation I was rushed out of the ward and discharged soon after my operation. I felt shaky and was being physically sick as I walked out of the ward. I did not feel listened to.

Mrs Helen Scott

Physiotherapist

Helen took her time and was extremely thorough. You can tell she’s genuinely passionate about what she does and she really seems to know her stuff!