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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

Dr Venkataswamy Mahesh

Gastroenterologist

This doctor (Mahesh) has completely transformed life with chronic constipation. The appointment started with a really thorough, calm discussion of a long history of symptoms, and for the first time everything felt properly listened to and joined up. The examination was focused and not excessive, just what was needed to work out the next steps. The colonoscopy was explained clearly beforehand, carried out gently, and felt very safe throughout, with clear results and what they meant. Afterwards, a newer laxative was recommended alongside very practical dietary changes and pre‑/probiotic advice, all tailored to day‑to‑day routines rather than some leaflets. ​ Since then, bowel habits have improved dramatically, pain and bloating are so much better, and normal life feels possible again. It genuinely feels like someone finally understood the problem and offered a long‑term plan rather than a quick fix, and I have a huge gratitude for the care and expertise given.

Dr David McKean

Radiologist

I had an ankle injection carried out by Dr. David McKean, and I honestly couldn’t have asked for a better experience. From start to finish, he explained everything clearly and thoroughly, making sure I understood exactly what the procedure involved and why it was being done. He took the time to talk through potential side effects, answered questions calmly, and was very reassuring throughout. The procedure itself was seamless, quick, and went extremely smoothly. Dr. McKean’s professionalism, clarity, and calm approach made the whole experience straightforward and stress-free. Thank you very much — absolutely amazing.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mr Azhar Din

Orthopaedic Surgeon

From the very first meeting with Mr Din I was fully aware of what was going to happen during my procedure and what he wanted to get out of my operation to make my life easier and getting back to Normal life with work and sport. I am overwhelmed of how well the operation went and what I am achieving in such a short space of time and that’s all down to Mr Din. I have friends who are athletes in many sports and I have said if you ever have knee injuries you need to ask for Mr Din because he’s the best out their in my opinion.

Dr. Asadur Rahman

Dentist

I will chose to go with Dr Asadur Rahman every time especially for any future treatment. He was brilliant, explained what he had to do confirming treatment stages plus asking if I was OK. No pain, no rough treatment with excellent results, first class experience. He is a credit to the practice and i will always use again. Excellent treatment a personal thanks to him again brilliant experience, he saved my tooth and confidence.

Mr James Neffendorf

Ophthalmologist

I cannot fault my experience with Mr Neffendorf and his team on the day, all played their part to the full. My only negative comment is how disappointing it was that the procedure was cancelled three times, and at very short notice - whilst it was explained the postponements were due to emergencies, this does not help the mental wellbeing of those that have psychologically built themselves up for what is a traumatic operation.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Very easy to make an appointment and quick range of dates offered to my convenience.The hospital is fairly convenient from home and the nice to have features of free parking,WiFi and coffee in comfortable surroundings are appreciated.The hospital is modern and spotlessly clean.The staff and friendly and give clear explanations.

Mr Edward Ibrahim

Orthopaedic Surgeon

Mr Edward Ibrahim is a highly professional Consultant Orthopaedic Surgeon. I had a very positive experience under his care, and my condition was resolved to my complete satisfaction. He was exceptionally caring, attentive, and supportive throughout the entire process. I would not hesitate to recommend him. Many thanks.

Miss Clementine Vaughan

Nutritionist

I found Clementine through a women’s business fair in Islington. Immediately, it was clear that Clementine is as understanding and committed as she is brilliant. Clementine guided me for the better part of a year through my health journey and I am very grateful for her!

Harley Street Hearing

Audiology, Ear Care

I was pleased to get an appointment at very short notice and the audiologist was friendly, gentle, answered all my questions and quickly put me at ease. All my concerns were addressed and I was so pleased to have been seen and treated so quickly and efficiently.

Mr John Terrace

General Surgeon

I couldn’t have talked to a more professional, clear a concise individual. He explained everything clearly, listened attentively, and made me feel completely at ease. Mr Terrace’s expertise and warm bedside manner inspired confidence and reassurance.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I saw the private GP, Dr Alison Johnstone. She is wonderful. She listens, she cares. Moving to her from my NHS GP eighteen months ago, as a self-funding patient, was the best thing I ever did for my medical needs.