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Rehab Recovery

Health and Social Care, Psychiatry, + 2 more

A Life-Changing Experience – Thank You My wife is 62 years old and has battled alcoholism for 27 years. She had been to rehab three times before, but this time was different. After losing her mother – her last remaining close relative – she turned to alcohol once again, retreating from the world in her grief. As a family, we were at breaking point. In a desperate effort to keep a promise to her late mother, I kept her at home until the funeral so she could attend sober. It was one of the hardest challenges I’ve ever faced, but I managed it. Sadly, after the funeral, the drinking returned and we lost her to the bottle once more. When a small inheritance came through, I decided to try again. From the very first conversation, they understood exactly what we were going through. They acted quickly, knowing how critical timing is — when an addict asks for help, you must act immediately before the addiction takes over again. Addiction is not just the addict’s disease — it affects the whole family. They supported all of us, not just my wife. It’s now been four months, and I see a change in her I have never seen before. She is beginning to embrace sobriety in a genuine, lasting way. She speaks openly when she feels low or has a difficult day, instead of turning to the bottle. That openness has been life-changing for the whole family. I will always be grateful for their understanding, dedication, and wisdom. They didn’t just help my wife — they helped give our family hope again.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I am deeply concerned with Dr Murray’s assessment of my medical history and his reluctance to understand the fact that mast cell activation syndrome has particular effect of lungs and bronchial functions. Dr Murray advice yesterday was that I have to fo to physio therapy to learn how to breath. I will obviously follow this advice and then in times of crisis when I will not be able to breath properly, have urticaria and swelling I will have to follow Dr Murrray advice and breath in and out. Dr Murray said that I am wheezing from larynx. You can ask Dr Pattle when I came to see her in spring I was covered all over in urticaria and I was wheezing. I do not think that Dr Murray is working won a regular basis with patients like myself and maybe its best if he cont help to say that he can’t help instead of saying that I do not have a problem with breathing when I have. I sent him several letters from various specialists yesterday. Maybe he shud read them before jumping into incorrect conclusions

Moorfields Private Eye Hospital

Ophthalmology

Last year I had the cataract in my right eye removed in Moorfields Private Eye Clinic. The consultant, Mr Vincenzo Maurino, was calm, professional and very kind. He immediately put me at ease. I felt strongly I could place complete trust in his care. Everything was explained clearly, and the whole process was handled with such skill and reassurance. A few months ago, when my optician told me that I needed the cataract removed in my left eye, I didn’t have any hesitation and booked an appointment with Mr Maurino at Moorfields. Once again, the care and professionalism were outstanding. Everyone on the staff was so good and helpful. The nurses were very kind, efficient and thoughtful. They even offered tea and biscuits afterwards (perhaps the best biscuits I’ve ever had)! Very soon after the surgery, my vision has improved so much that the world has become clearer. I am very grateful for the wonderful treatment I received.

Kingsbridge Private Hospital Belfast

Rheumatology, Anaesthetics, + 37 more

I can’t believe I have been sent a message asking how my appointment went and asking to rate my experience I attended my appointment to have my procedure done, the doctor went through details that had already been disgusted and proceeded to tell me that I wouldn’t be able to get the arranged procedure done as she was leaving and from a professional point of view she could not do it as she would not be there for my follow up appointment. So I’m still wondering where the professionalism was when no one contacted me to inform me of this only to be turned away after I drove an hours journey to get to my oppointment and an hour home again. A simple phone call would have been professional. This was not that the doctor was off sick or something last minute, she was leaving and was very blasé about it. Absolutely no professionalism here at all

Mr Vivek Gulati

Orthopaedic Surgeon

5 stars are not really enough. My husband has been under the care of Mr Gulati for a few years.He has always been so kind ,his knowledge and skills are so impressive. My husbands operations were so successful and the aftercare he gave simply fantastic.So when I was referred for myself I was elated, so pleased I would be under the care of Mr Gulati. From the very first appointment you are at ease in his presence, he works with you to care for your health issues. He advises you of the best course of treatment and he is ready to answer any concerns or questions you may have. I felt so very comfortable knowing I am under his care. Treatment has been extremely effective for me for which I am so thankful. I highly recommend Mr Gulati and quite honestly would not feel so calm in anyone else's care.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I had a really positive and pleasant experience with the radiographers. There were two of them and they were both very friendly, helpful, patient, careful, knowledgeable and extremely professional. I was very happy with their care. What I was not happy about was the service from the MRI/Scan receptionists, this is the second time I’ve done a scan and each time the receptionists were not friendly, they we’re extremely direct showing no empathy and welcoming presence. They seemed busy with the conversation they were having with each other so I have found on both occasions their service has been very poor. The first time I assumed it was a one off but after experiencing it for the second time I feel it’s necessary to provide the feedback so something can be done about it.

Dr. Neha Tanna

General Practitioner

Dr Tanna was brilliant. She saw me in straight away. She listened to my concerns, assessed me and gave me really clear information about what was happening and options for moving forwards. She was very professional, kind and so helpful! I did not feel rushed like I usually do when seeing my GP (-not the GPs fault but because I know they are so rushed and busy at the surgery that I feel I need to be quick and leave). The vibe / environment at this Doctors Lounge was much more comfortable, and I knew they had the time to see me. My two year old daughter was with me and Dr Tanna was SO patient with her. Also even let my daughter (who loves playing Doctor) listen to her giraffe with her stethoscope. Excellent communication skills, very friendly and approachable.

Mr Peter Robinson

Orthopaedic Surgeon

I couldn’t be happier with the care I received. Mr Robinson’s professionalism and expertise were apparent right from the start, but what really stood out was the way he explained everything in a way that felt both thorough and easy to understand. He took the time to listen carefully, which gave me real confidence going into the procedure. The result has been nothing short of incredible - the lesion was successfully removed and the scar is barely visible. I’m genuinely grateful for the combination of expertise, clear communication, and the outcome itself.

Kingsend Dental: Ruislip

Dentistry

Thursday afternoon visit, the surgery did not adjust to be that busy, arrived before my appointment time but still had to wait till after my scheduled time before being seen. Cat was blocked in when I be wanted to leave and I requested for the owner to move their vehicle as I had other engagements scheduled. No sense of urgency amongst the staff it appreciation that my time is as valuable as theirs. Managed to manoeuvre my car out whilst waiting so impact was not as bad as if I had waited for the other to move their vehicle but it was irritating.

Mr Alex Swanton

Obstetrician & Gynaecologist

My experiences with Mr Swanton have been nothing short of excellent. He’s very kind, listens well, understanding and very clear in his explanations. He was reassuring immediately before he operated and visited twice straight after. He performed a laparoscopic hysterectomy with such skill and precision that you’d barely know I’d had the operation. His PA Emma is incredible - efficient, responsive and, well, just lovely. Delighted with my care and can fully recommend Alex and his team.

Dr Adam Humphries

Gastroenterologist

I recently saw Dr Humphries and I cannot thank him enough for his care. After months of struggling without answers, he listened to me properly, took my symptoms seriously, and arranged the right investigations straight away. He explained everything clearly and with such kindness, which really helped to ease my anxiety. Thanks to him I finally have a diagnosis plan in place. I would highly recommend Dr Humphries to anyone, he is professional, thorough, and compassionate.

Ellern Mede Ridgeway | Eating Disorder Hospital for Children

Dietitian, Psychotherapy

Warm, friendly and always willing to go the extra mile to help. Having a young person struggling is tough, and the team at Ellern Mede Ridgeway recognise this and always make sure any visit is made as easy as possible. I travel to be able to visit our young person, and the reception team will go out of their way to ensure I have a room to use. This has sometimes been at short notice, and they will do all they to accommodate any request. I can’t thank them enough.

Moira Wong Orthodontics

Dentistry

We moved from the US a couple of years ago and found Moira Wong after several bad experiences with other London orthodontists who recommended treatments at odds with our previous doctor and medical friends. Dr. Wong has done a wonderful job treating two of my children, who have both undergone different versions of braces and spacers. Her dentistry staff has also offered superb care to all four of my children. I would definitely recommend this practice.

Mr Timothy Nedas

Urologist

I'm on preostate cancer Active Surveillance and I spoke to Mr Nedas to get a better understanding of ow he viewed my rising PSA level. Mr Nedas gave a clear explanation for all my questions, and was very responsive to my particular way of addressing the issues and working through them, together with setting out options going forward. I found it very helpful.

Mr John Pradeep Vedraj Edwin

Orthopaedic Surgeon

Mr Edwin was professional throughout the whole process. He was kind and compassionate and very caring. His work as a surgeon was excellent and his attention to me was superb. I felt very safe in his hands at all times and would completely recommend him for all surgical needs and his brilliant skills and support.

Dr. Teresa Gomez Alemany

Psychiatrist

Thank you so much for seeing my daughter. We are really glad we found you! It has really put us both at ease to have someone who listened and understood. I am hopeful my daughter is now on the road to recovery, and it means a lot to have a kind and supportive Doctor on hand to support her as she gets better .