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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Dr. Adnan Darr

ENT Surgeon

We wanted to express our heartfelt gratitude for the exceptional care Dr Darr provided to our daughter during her treatment for orbital cellulitis. Dr Darr's decision to perform the complex sinus drainage surgery the way he did, despite it being more complicated, showed great skill and consideration for her long-term health. His ability to explain everything clearly, both before and after the surgery, put both our daughter and us at ease. Dr Darr's bedside manner was outstanding - he took the time to reassure us, answer all our questions, and explain the procedure in a way our teenager could understand. We particularly appreciated him coming out to update us after surgery and the thorough post-op appointment where he went through everything in detail. Dr Darr's professionalism, expertise, and kindness throughout have made a really tough time easier for us. Thank you for using your skills to make the best decision for our daughter's health.

Mr James White

Orthopaedic Surgeon

I had a fantastic experience with Mr. White for a clavicle fracture. I actually went into the office not expecting to need surgery at all. Rather than pushing me toward a specific path, he took the time to walk me through my imaging and explain the long-term pros and cons of both surgical and non-surgical options. Because of that level of clarity and care, I felt empowered to decide on surgery, and I’m glad that I did. The outcome has been great, and my recovery has been on track. I also want to mention the PA, who was incredibly responsive and helpful with every follow-up question I had. I felt genuinely well taken care of by the entire team. If you want a surgeon who prioritizes patient education and respects your decision-making process, this is the place to go.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

The physiotherapist seemed unconcerned by the pain I have been experiencing for nearly a year. He mentioned that I had full movement and so he was not concerned. He kept saying that he would not give me another steroid injection without acknowledging that I didn’t want one. He told me to do some exercises which he showed me how to do once and gave me no paperwork or YouTube link that might assist when I got home. I tried to ask how long I should wait before I made any further action and he said there is no more treatment. I felt like an inconvenience and wish I had gone somewhere else. I would never recommend anyone to see him again. He really made me feel small and insignificant.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

The imaging team — particularly R. Wilson and L. Kuriakose — were outstanding. Their efficiency, professionalism, and the way they worked with me throughout the treatment were superb. In contrast, communication from the reception team was limited. There was little information provided regarding waiting times or updates, and my next of kin were not kept informed about what was happening or how long the process might take. This created unnecessary uncertainty during an already stressful time. Parking was also extremely challenging, to the point where travelling by train would likely have been easier.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I contacted Dr Nikki after being told a n NHS gynaecologist appointment wait was 64 weeks. It was super easy to make an appointment, find out costs and provide information prior to being seen. It was so nice to be able to spend time with Dr Nikki explaining my issues and actually being listened to. Options were discussed fully, blood tests taken immediately, prescriptions issued and delivered the next day. My follow up was arranged promptly, test results discussed and options openly discussed again. Dr Nikki and the services she offers are so needed for women today.

Dr Animesh Singh

Rheumatologist

I had an excellent experience with Dr. Singh. I had one initial consultation and one follow-up visit, and both were very positive. The waiting time was less than three minutes on both occasions. Dr. Singh took the time to ask detailed questions about my medical history, arranged thorough investigations, and explained everything very clearly. I was also informed in detail about the prognosis and the plan for future follow-ups. I felt well cared for and reassured throughout the process.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Lovely helpful doctor, didn't feel rushed, was listened too. Only reason no 5 star was hard to get through to reception and the inconvenience of being sent a letter for telephone appointment instead of agreed face to face appointment and not being able to get through to reception until the 11th hour to confirm and endure we had the correct appointment. Hospital was clean and looked well kept and staff were very friendly and attentive.

Mr Ash Prabhudesai

General Surgeon

Honestly couldn’t fault this man, I’m autistic so obviously had a lot of questions relating to pilonidal disease which is what I saw him for and he took the time to clearly explain the answers to all my questions. First of all he done an exam of the scar and asked what we wanted and not what he suggested, we told him we wanted a definitive surgery done, then explained what he would do. So polite and so kind and honest, and very open

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere offers a unique experience with a relaxed spiritual path to recovery. The accommodation and grounds are incredibly nice and all staff provide amazing care and cannot help enough. The miracle of Delamere for me was the atmosphere and company of fellow guests, from the moment I arrived to the last hour of my stay, I was part of unique experience of friendship and kindness. I would not hesitate to recommend Delamere.

Dr David Game

Nephrologist

I consulted Dr. Game for a second opinion on the reported deterioration of my CKD in recent weeks. I was impressed by his thorough knowledge of his specialism and his attention to the detail of my case. He ordered additional blood tests and reviewed my test results from the past 20 years. His conclusions and treatment recommendations provided enormous relief for which I am grateful and reassured as to future prospects.

Optifema

Dietetics, Fertility Medicine, + 5 more

5 star experience from the moment I phoned! I have had the best leave of care from Dr Hunter and Kerry Turner. Kerry is a queen at her job! Kerry's leave of care is next level, Professional with a capital P! Dr Hunter is a man of his word, I felt listened to and reassured. Dr Hunter goes the extra mile. I will be a returning patient of the clinic as I couldn't fault anything and will recommend to anyone!

Mr Salil Achyut Umranikar

Urologist

Such a wonderful doctor. He completely put my daughter at ease and made her comfortable as she was very nervous about being there! He is obviously extremely smart and knowledgeable and I was so pleased to see him as he understood the problem, which was due to a persistent UTI in my 4 year old daughter, and knew how to treat it correctly. Absolutely brilliant - couldn’t recommend him highly enough.

Dr Waseem Ashraf

Gastroenterologist

My visit was very pleasant from the , receptionist, nurses. The Anesthetist, came to see me which made me feel at ease. Dr Ashraf saw me before the op and explained the procedure, also after it was finished he came to see me to tell me all went well. Very reassuring! My breakfast roll and pot of tea was very nice as well.All staff very kind!

Dr. Elizabeth Caruana Galizia

Neurologist

Dr Caruana Galizia was friendly, sympathetic and thorough. She had absorbed the medical information I had previously uploaded, and we had a very productive, detailed and helpful conversation, an account of which she emailed to me later in the day. I now have a clear idea of the path ahead, and I'd recommend her without reservation.