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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Jamie Griffiths

Orthopaedic Surgeon

Mr Griffiths was extremely informative during the initial consultation and very responsive to my questions which made it easy for me to make the decision to go ahead with the hip replacement and the type to go for with minimum invasive surgery. He instilled confidence from the outset. The only aspect which caused me some degree of anxiety was not knowing what type of anaesthesia to choose for the procedure, until just before the operation ( the first in my medical history). JG had indeed advised that this would be the case but, during the months leading up to the op, I spoke with a number of friends/relations who relayed a range of experiences and a number giving their advice. A few had had GA and more went the local epidural route, although one of the latter had experienced far too much consciousness in terms of what was going on. I had read up about both and the various pros and cons ( info provided very helpful in this regard) and came along on the day with an open mind to confer with the anaesthetist, complete with my music and earphones if needed. In fact, after speaking with him it was easy to choose to go the local anaesthesia route and he put my mind at rest that he could sedate me so that I would not be aware of the procedure. I never finished listening to the first track of my music playlist ( I made sure I didn't have it on shuffle - my younger brother did for his hip replacement only to randomly get the track "the first cut is the deepest" to listen to at the start!!) I came round in recovery and all was complete. In some ways I would have liked to have had an early discussion with the anaesthetist so that I had made my decision ahead of the procedure rather than pondering it for so long. However that is a small negative compared to the outcome of the hip replacement with which I am extremely pleased. I had no leg swelling to speak of, very manageable pain, off crutches in 10 days and yesterday after 6 weeks walked some 11km mostly cross country. ( Walking distance had been the major problem instigating my hip replacement as that/hiking is an important part of my life). This has far exceeded my expectations and I am looking forwards to getting back on the tennis doubles court after a further 6 weeks of exercising and physio. If and when the other hip needs doing, I would have no hesitation in returning to Mr Griffiths again. Many thanks to him and the team.

Mr Graeme Hopper

Orthopaedic Surgeon

I am an international masters hockey player , which normally involves playing 5 full games over a 10 day period. Eighteen months ago I got constant pain in my left knee. During a tournament last year I was really struggling to play as was in constant pain from game one and it only got worse over the tournament. I got an MRI and had a consultation with a specialist knee surgeon, who stated that the pain was mainly due to wear and tear. The cartilage had thinned and there were signs of osteoarthritis and inflammation. We tried a cortisone injection which did absolutely nothing for me. I was reluctant to get a partial knee replacement but was not keen on the recovery time and also how successful it would be. After finding out about arthromacid and doing some research I decided to give it a go as it is much less invasive than surgery. The procedure was very straightforward and had a bit of stiffness and a bit of constant pain for about 10 days. Since then I have had bit of constant pain but the majors thing is that I don’t notice it when playing and even managed to play 5 games in 10 days with only a very slight degradation in performance and no significant increase in pain. I am very pleased with the outcome of the procedure and am hoping to be continue playing into the future.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Dr. Arifur Rahman

Psychiatrist

I am extremely grateful for the care and support I’ve received from Dr Rahman. From the very first appointment, I felt listened to, understood, and taken seriously. Dr Rahman has a calm, gentle, and thoughtful approach, and throughout the diagnostic process I felt supported and reassured. As someone who sought diagnosis in their late 30s and who has a strong focus on my career, I had concerns about how changes or treatment might affect the progress I’ve worked hard to achieve. Dr Rahman took these concerns seriously and guided me with care, clarity, and respect for my goals. I would wholeheartedly recommend Dr Rahman to anyone seeking ADHD assessment or care.

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

Dr Ravi Dandamudi

Oncologist

Dr Dandamudi, discharged me today after being my oncologist for many years. Both at newcross and nuffield hospital. I have always found him to be totally professional , with a wonderful bedside manner. He has re assured me many times when I have been worried and nervous about receiving my scan results. I have always left his surgery feeling confident about my recovery and i can't thank him enough for all the help he has given me on this very difficult journey.

Mr Chatenya Chauhan

Orthopaedic Surgeon

A very quick appointment. Actually in and out before my scheduled time. Mr Chauhan has given me reassurance with my wrist. Following on from having the injections I have found a terrific improvement. Some days it’s 90% better. Mr Chauhan said that in some people this is all you need or if it flares up again, to visit my Dr who will then refer me again and it would be the operation. Let’s hope and pray that time is in the distance.

Dr. Asadur Rahman

Dentist

I will chose to go with Dr Asadur Rahman every time especially for any future treatment. He was brilliant, explained what he had to do confirming treatment stages plus asking if I was OK. No pain, no rough treatment with excellent results, first class experience. He is a credit to the practice and i will always use again. Excellent treatment a personal thanks to him again brilliant experience, he saved my tooth and confidence.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

Unblocked Thinking

Coaching

I had a set of ADHD/Autism coaching sessions with Jo, and she was consistently supportive and understanding throughout. She helped me talk about how hard I find things without shame, which felt incredibly important. Together we made and implemented a plan that was realistic and achievable rather than overwhelming. I left feeling understood, supported, and much more positive about moving forward.

Miss Elaine Scott

Obstetrician & Gynaecologist

Miss Scott took great time and care to really understand the medical needs of my daughter, she truly is a font of knowledge in this area and ran a range of test which finally gave us some answers that we’ve been looking for for years. She’s incredibly professional and reassuring, and remained very supportive throughout the process. I would highly recommend her to anyone.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

My visit to see Mr Devalia is on an annual basis following my cancer diagnosis in 2017. These appointments are never rushed and any concerns would always be discussed . I always feel listened to and am completely confident the support I am getting. I feel very fortunate being under the care of Mr Devalia