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Mr Keng Jin Ng

Urologist

I saw Dr Ng from August of 2024 until September of 202 and so I got to know him over a long period of time. The first thing I would say is to please look around to find a consultant who will offer similar treatment to Mr Ng. I say this because Mr Ng’s fees are very high and he will not give you the tools to become medically independent. I believe Mr Ng’s approach to fees and treatment is unethical, (I will go into this later). Importantly I have now found a doctor who has given me the medical tools to treat myself in the same way Mr Ng has but for a fraction of the cost. I implore you please to not become medically and financially independent on someone who I do not believe has the patient’s best interests at heart. The treatment Mr Ng offered me: A bladder hydrodistention Followed by a twice-weekly bladder instillations with PTNS The instillations contained Ialuril, lidocaine, and sodium bicarbonate Weekly / bi-weekly urine tests to check for bacteria Costs of Mr Ng’s treatment: His fees are expensive: £520 for each instillation, and £275 for up to 20 minutes on a call, charged pro-rata afterwards. The hydrodistention and initial course of 12 instillations alone came to around £15,000–16,000. Why I believe Mr Ng’s approach to fees is unethical, and how to find the same treatment for less money as a patient: I often felt like Mr Ng cared far more about getting paid and my money, rather than my wellbeing and progress as a patient. Clear examples of this are his: approach to urine tests, and refusal to teach patients how to replicate his bladder instillations. Urine tests: Mr Ng will do a urine test with you regularly to check for any bacteria / infections. He will send the results of those tests for free to you. However, he will not tell you what the results mean / what needs to be done medically without payment of £275 for a consultation. This feels incredibly unethical. Let’s say you had an infection and required antibiotics, unless you are going to see Mr Ng again he won’t provide a prescription. Instead he will tell you to go and see your GP. This is withholding essential medical guidance and clearly crosses a line. When I challenged him on this his justification was that it was the same as paying a lawyer for their time. I disagree strongly with this. No major work is required of Mr Ng, he will already know the answer as to what antibiotic you need, and writing a prescription is what is expected of doctors. Refusal to teach patients how to replicate his bladder instillations: There were also opportunities to reduce costs for patients. He could do this by teaching patients how to self-catheterise and inject the medication of ialuril, sodium bicarbonate and lidocaine ourselves. When I asked if this would be possible he said he would not want to because: Patients might hurt themselves through catheterisation and That he wants to keep an eye medically on his patients rather than having them disappear off and do the treatment entirely themselves The first point I disagree with. Thousands of people self-catheterise everyday without any major issue. Regarding the second point, he could still require patients to check in with him semi-regularly, however his flat out refusal to let patients replicate any part of the treatment themselves feels unethical. It is difficult not to feel that the real reason was financial, that keeping patients dependent on in-clinic treatment was more lucrative. Furthermore, Mr Ng frequently leaves for weeks at a time on medical conferences, and for Chinese New Year alone he was gone for over 3 weeks. I am therefore not convinced that he is worried about leaving patients unmonitored for periods of time. If you take anything away from this: It is that Mr Ng’s treatment can be done by other consultants. I am now seeing a new urologist who has prescribed me iAluril, Lidocaine and Sodium. I can now treat myself whenever I want, and have far more autonomy as a patient. This urologist also does not try to charge me for every single thing he does, or any quick admin / questions that are reasonable to ask. I feel far more cared for and frankly no longer financially exploited. Mr Ng’s professional behaviour: I realise this review is already long. This next part details Mr Ng’s behaviour as a consultant and I have only placed it here if people are still interested in reading more about what you can expect from Mr Ng as a doctor. His attitude towards money: I really came to dislike Mr Ng’s comments towards people’s finances in regards to his treatment. For example, when first discussing costs, he joked about patients making big financial sacrifices, i.e. giving up their deposits, or talking unempathetically about how people sometimes run out of money and he has to ‘send them back to the NHS.’ These remarks struck me as unprofessional and insensitive, given how expensive his treatment was, and how desperate and mentally struggling a lot of interstitial cystitis patients are due to the chronic nature of their problem. Inconsistent time spent with patients: When I would have instillations with Mr Ng, the amount of time he would spend with me was inconsistent. The instillations took around 30 minutes (with the PTNS) and sometimes he stayed and spoke with me for most of that time. Other times he clearly wanted to be out of the room as fast as possible and would leave after 5-10 minutes. Despite this he would always charge the full £520. I do not think this was fair. Punctuality: Appointments rarely started on time. Even with a 10:00am slot, he often only arrived at the clinic after 10:00am. I once suggested booking me at 10:10am instead, but nothing changed. There were also scheduling errors, on at least two occasions, he confirmed dates, only to later cancel and tell me I had the wrong information. I did not challenge him on this as I suspected he would deny it and suggest I misheard, but it was disruptive to my work. Despite insisting patients needed constant monitoring, he frequently went away for weeks at a time, whether for conferences or personal holiday. Inability to have frank and open discussions: Mr Ng told me that he liked to be ‘challenged’ by patients however I did not find this to be the case. After I felt like my progress was stalling I said to him that our treatment felt like 'Groundhog Day', we were doing the same thing again and again with no real advancement. Rather than engaging with this concern, he seemed offended and told me I was welcome to find another consultant. I came to feel he had a strong ego, and he would become unprofessional when questioned more firmly. Unprofessional behaviour: The most unprofessional encounter came at the end of my treatment. I wanted to know whether the photos of my bladder taken from a cystoscopy were taken before or after the hydrodistention. Another urologist I was seeing for a second opinion wanted to know this, which is why I asked. I thought this would be a simple yes/no question and so I politely texted Mr. Ng, but he refused to answer and said I would need to book a £275 consultation. When I paid for an in-person consultation, he gave vague answers. He said he recorded the 'entire procedure’. I was still confused and asked further. At this point he became visibly irritated, insisted that he answer was 'very simple' and that he had explained it in 'clear English,' and implied I was at fault for not understanding. He then said I asked far more questions than other patients, which he found 'tiring.' I said I thought he was being very rude, and again he said I could find another urologist. He cut the conversation short and walked out mid-discussion. After a year of loyalty and considerable expense, being treated this way over a simple question left me stunned and confirmed that he viewed me more as a source of revenue than as a patient. It is due to this final behaviour that I have given Mr Ng such a poor rating.

Living Mind

Psychiatry

I cannot recommend Mariah, Bradley, Koushiki, and Dr. Sarkhel enough. From the very first session, they made me feel welcomed, understood, and completely supported. They went out of their way to accommodate my full-time job and parental responsibilities, which made a huge difference and took so much stress off my shoulders. Every session, they made sure I was comfortable and cared for, creating a safe and compassionate space where I felt able to be honest about my struggles. Their kindness, patience, and genuine empathy were evident in every interaction, and it was clear that my wellbeing was their top priority. What also made my experience truly special was the opportunity to have thoughtful, intellectual conversations about the clinical and therapeutic field. As an aspiring psychologist myself, I found these discussions incredibly enriching and inspiring, giving me new perspectives and insights that went far beyond my treatment. The team’s ability to combine professionalism with warmth, compassion, and intellectual engagement is rare and remarkable. I am deeply grateful for their dedication, thoughtfulness, and care, anyone would be lucky to have them guiding their journey.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

Phoned was very pleased got an appointment very very quickly was very pleased .great friendly staff x surgeon was very nice man was pleased am now on the NHS waiting list to at least get one of my hips replaced.i have worked all my life since I’ve been 16 yr of age my left hip is bone on bone .i have been throu cancer but because am on morphine to help kill pain I had to come off my cancer tablets can’t sleep at night my physio says my hip is the worst he has ever seen . I wd even take a cancellation. I can’t hardly walk far sit to cook can’t do much house work . I have went from someone that used to walk 6 miles a day going to work every day x night to having to retire from my work loved I worked for Musgrave centra x they have been very gd to me . Am on blood pressure tablets but everytime they take my blood pressure am ok . Anyway thank u for yr time I wd just love to get my life back to normal . Thank u 🙏

Next Fertility Nordic

Fertility Medicine, Genetic Counselling, + 2 more

Over the past few years, I’d received some indications that I might face potential fertility challenges. As I’m now planning for the future, I decided to visit Next Fertility Nordic. And I’m so glad I did. Even though I don’t live in Estonia, organising appointments and receiving results was seamless and stress-free. The clinic has a welcoming, calm atmosphere, and the staff were incredibly kind and professional, instantly putting me at ease. The consultation was thorough and informative, and I genuinely felt listened to and understood. I left with valuable insights and a clear plan for the way forward. I’d highly recommend this clinic to anyone - it’s truly one of the most supportive and reassuring healthcare experiences I’ve ever had. Thank you!

Pride In Health

Psychology

I had my 6 month check up with Lexi. Everything so far with Pride In Health has been great. The reminders for my bloods and checks up are always sent via email and with enough time to get everything sorted for them, as well as options for assistance from Pride. My check up with Lexi was great, she's always very welcoming and fun to chat to. We spoke about my upcoming surgery and she was very supportive and excited for me. Any questions I had never felt too silly to ask and she always had very informative answers for me. I left my session with all my questions answered.

Mr James Holton

Orthopaedic Surgeon

8 weeks post op checkup, discussed the improvements resulting from my surgery and how my quality of life had improved 10 fold since my surgery. We discussed some niggles which I am still experiencing and Mr Holton explained the probable reasons for these, the timescales for healing and that he would review my case again in 12 months but that I could arrange to see him if I had concerns over my recovery. I can honestly say that seeing Mr Holton following the dislocation of my right hip in 2024 has changed my life. I can not rate him highly enough.

Mr James Smith

Orthopaedic Surgeon

From the first consultation to the post op follow up, Mr Smith was calm, reassuring and patient. He was thorough in explaining all options for me and answered my multiple questions with empathy. Having surgery has been the best decision made, and having the professionalism of Mr Smith to carry out the procedure confirmed this. I felt confident I was in good hands and the operation couldn’t have been more successful. I will be returning to Mr Smith for my second knee operation soon! Thank you Mr Smith and team.

Newmedica Plymouth

Ophthalmology

I have now had two cataract procedures completed with Newmedica in Plymouth and both times the staff and experience have been excellent. All staff were friendly, polite and helpful. When discussing appointments on the phone they went out of their way to be flexible and try and make appointments work around my busy diary. The staff were empathetic to my anxiety around touching my eyes and incredibly supportive at all times. To a person they deserve the highest praise. Thank you

Mr Liam Stapleton

Podiatrist

Mr Stapleton was incredibly thorough, engaged, and professional in diagnosing my injury and forming a treatment plan - taking into account my personal context and preferences. He did not try to rush me out of the door, or rush the session at all. He was very transparent about all treatment options - positives, negatives, costs etc. I had a very good experience and am very comfortable with his plan. I would recommend Mr Stapleton to anyone.

Miss Samantha Tross

Orthopaedic Surgeon

Hospital very efficient and swift. Very positive and useful appointment confirming how I should take care of my knee. Delightful consultant with gentle helpful manner. Delighted to know that I can keep going as long as I don’t do anything which alerts me with pain, and hope knee support will give me confidence on the tennis court. Definitely give Miss Tross a star! (Or five stars depending which method of award is used.)

LOC at Chelsea

Oncology

I believe there is no better place to go for treatment. They all lift my spirits and everyone has time for you in a situation that could be grim and quite frightening. Everyone knows what is happening with my treatment at all times which shows the communication between staff is excellent, helping to put me at ease. No one wants to go through this but if you have to, then this is the place to go.

Mr Nadim Aslam

Orthopaedic Surgeon

The surgery, nursing and physio all excellent. What would have been useful was some more input in the ‘soft’ information areas - what to expect at what stage, how to balance exercise with rest, when and how to return to normal activities, but especially how to deal with pain over an extended period - non pharmacological approaches, mind set, relaxation techniques etc

Moira Wong Orthodontics

Dentistry

I recently visited Moira Wong Orthodontics for a dental check-up with Dr. Amir Taheri. He carried out a filling treatment on one of my teeth, and the whole experience was excellent. The procedure was completely painless, both during and after, and everything was handled smoothly and professionally. Thank you, Dr. Taheri, and the entire team for your outstanding care!

Dr James Thing

Sport & Exercise Medicine Doctor

I saw Dr. Thing, MSK consultant, for foot pain caused by a Morton’s neuroma. I was seen quickly, and he made a clear and confident diagnosis. He explained my options really well and recommended an injection. Dr. Thing was calm, reassuring, and very kind throughout — I felt completely at ease. A very positive experience overall — I would definitely recommend him!

DrShoCares - Harley Street

General Practice (GP), Medical Weight Loss, + 1 more

Dr Sho is amazing, Not only is she able to give good advice but also has direct experience as a patient herself. She is both intelligent, warm and kind, and offers you the full fact- no nonsense approach of pros and cons which allows for informed decision making from a health perspective following consultation Thank you once again.

Dr. Sudhakar George

Cardiologist

Exceptional bed-side manner! Welcoming and very easy to talk to. Explained my ECHO results and diagnosis and took time to answer all my questions. Very experienced in cardiac procedures and very knowledgable in the latest research. Would definitely recommend to friends and family.