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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Mr Ali Salih

General Surgeon

I first met Mr Salih at Nuffield Health (Brentwood) in December 2019, as I had two very large sebaceous cysts on my scalp that were growing at an alarming rate. I was understandably a little nervous, but he quickly put me at ease by clearly explaining the procedure and the options available. The procedure took place just one week later under local anaesthetic. Mr Salih kept me calm and fully informed throughout, and it was over very quickly and completely painlessly. My hairdresser has since commented that she is amazed she can no longer see where the cysts were, as the scars are barely visible. He is an excellent surgeon and someone I trust implicitly, so I have no hesitation in recommending his services (I paid privately). In fact, I recently returned to have a further three cysts removed and once again received an excellent level of care.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Dr. Shirjeel Chaudhry

A good phonecall with listening to my issues with pain, my herniated disc that caused nerve compression and neuropathic pain, listening to what I've been on and my experience, and offering good advice on an immediate uptake in a different drug and getting booked in for injections of 3 possible types and will be assessed further at the time at to which to go with our how much Duloxetine has helped beforehand. I'm also Autistic and whilst I forgot to mention I found Dr Chaudhry easy to talk to and understand without him rushing me or making me feel like I'd done anything wrong.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Dr Ahmed Shalabi

Gastroenterologist

Dr Shalabi was calm and caring. He listened to my symptoms, looked into them further than anyone had ever done, and suggested some treatment options based on the test results. After years of being told my symptoms were "just IBS and all the results were within normal range", he suggested some additional tests and a subsequent treatment plan which has genuinely changed my quality of life. Dr Shalabi seemed to look at the symptoms and the data in conjunction, which seems to be a novel idea. I can not thank him enough.

Mr Tim Dudderidge

Urologist

Mr Dudderidge explained very clearly the options available to me with my 2 separate cancer spots in my Prostate, using Nanoknife on one, and Hyfu on the other, due to there location in the prostate. Unfortunately this would have involved a delay between procedures to allow for recovery. Ultimately I elected to have a different treatment performed by others, but would certainly recommend Mr Dudderige for his analysis, professionalism, communication, honesty and empathy.

Mr Jonathan Ross

Ophthalmologist

Mr Ross was welcoming and reassuring. I was able to talk to him in advance of my treatment to ask any questions which hadn’t already been covered in the literature I was given (there weren’t many as the literature was very comprehensive). He was able to help me decide which lenses were the best choice for me and my surgery was pain free and quickly completed. I am grateful to him for a very positive experience and I am delighted with the results.

Mr Vik Kapoor

Orthopaedic Surgeon

I was discharged following an X-ray. Mr Kapoor examined the scar, questioned me about my recovery and explained the before and after X- rays, also by reference to a model spine. He also advised about further possible improvements in the months ahead. Mr Kapoor has twice operated on my spine. On each occasion I welcomed that he was clear about issues, options and outcomes. He also carried out the surgery soon after the initial consultation.

Dr. Mike Forsythe

General Practitioner, Sport & Exercise Medicine Doctor

I would really recommend Dr Forsythe. He has seen all three of my children for various childhood illnesses and has always been very thorough and taken the time to listen to my concerns. He is excellent at putting children at ease and practical and helpful at explaining any diagnoses and follow up steps.

Dr Joseph Kwan

General (Internal) Medicine

As ever Dr Kwan is extremely polite, courteous, professional and highly respectful. I cannot fully express my gratitude for his knowledge and professionalism in understanding my medical case as well as identifying the surgical solution. I am extremely grateful to have made a full recovery.