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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Professor Richard Field

Orthopaedic Surgeon

As a 41-year-old woman, I was advised by several surgeons to wait until I was older before considering a total hip replacement. But I know my body, and the pain had reached a point where it was clearly affecting my quality of life at an age when I want to stay active. I was struggling to sleep at night, and even something as simple as sitting through a film at the cinema had become uncomfortable. Finding Dr. Richard Field in London was truly life-changing. From our very first consultation, he was reassuring, thoughtful, and genuinely caring. His entire team was equally wonderful, and I felt supported every step of the way. My recovery exceeded all expectations. Within three weeks I was walking comfortably without crutches, and now just nine weeks post-op, I’m back to most of my favourite activities with a completely pain-free hip. The surgical scar has healed beautifully and is a testament to Dr. Field’s skill and precision. This surgery has been an absolute game changer, and I’m so grateful to Dr. Field for giving me my quality of life back. I can’t wait to return to surfing later this year!

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The physiotherapist seemed unconcerned by the pain I have been experiencing for nearly a year. He mentioned that I had full movement and so he was not concerned. He kept saying that he would not give me another steroid injection without acknowledging that I didn’t want one. He told me to do some exercises which he showed me how to do once and gave me no paperwork or YouTube link that might assist when I got home. I tried to ask how long I should wait before I made any further action and he said there is no more treatment. I felt like an inconvenience and wish I had gone somewhere else. I would never recommend anyone to see him again. He really made me feel small and insignificant.

The OrthTeam Centre

Imaging (Scans), Neurology, + 6 more

Positive perks - the waiting room had adjustable height chairs meaning I didn't have to struggle getting in and out of chairs! Dr Chinoy didn't judge me, or make me feel rushed or that I was an inconvenience (something I have grown accustomed to from the nhs). Despite my symptoms not fitting in with his specialities he recommended a colleague who he feels confident would be able to meet my needs. Although private care is hard on my wallet as a self funder, the advice, treatment and service I received overall made it more than worthwhile.

Professor Stephen Christopher Radley

Obstetrician & Gynaecologist

I could understand what the Professor was saying and I think he could understand me. This has not always in the case at Chesterfield hospital. I felt comfortable in his presence which meant that I could explain my concerns easily and I felt he listened. Only after a short time I felt I could trust him. I was very surprised to learn that he did not consider me to have a prolapse. I only wish Professor Radley could have identified the specific reason for me having all these UTIs. I am very grateful to Professor Radley for seeing me.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Very good ,only thing is after surgery and just before final appointment I was asked for my bank details I had paid everything last Nov a month before my surgery they agreed everything was paid but wanted to have a bank card on record ,Why ? I was asked again when I went to see mr smith for my final check up ,absolutely no need if front of other people when I didn't owe anything it made me feel like I owed something even though she said it was a token just to have it on record

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne is a truly wonderful neurologist. He is incredibly knowledgeable, kind, and attentive, and he takes a calm, steady approach during consultations. He thoughtfully walks through a clear plan step by step, which makes you feel reassured and confident in your care. He listens carefully, explains everything in an easy-to-understand way, and genuinely makes you feel supported. I recommend him very highly.

Professor Shaun Preston

General Surgeon

From start to finish Professor Preston was highly professional, clear and reassuring throughout the whole process. While I was nervous about having the procedure, Professor Preston reassured me by explaining the process and considerations which put me to ease and enabled me to really understand the need, the procedure and the benefits. I could not recommend Professor Preston enough and write this with great thanks.

Mr Ross McLean

Breast Surgeon

Mr McLean and his team at both Gateshead QE and Grindon were incredible. Fortunately I have had little cause to engage previously with surgeons, but Mr McLean's bedside manner and his dealings with me were amazing at a time when I was frightened, bewildered and uncertain of my future. He treated me as a person with feelings and not simply another random individual who needed his and his team's care.

Dr Victoria Swale

Dermatologist

Dr Swale was very kind, caring and professional, and immediately put me at ease with her excellent bedside manner. I was fortunate enough to be able to have a minor procedure done during the clinic visit and she was very good at explaining everything clearly to me. Her nursing assistant, Georgia, was also very kind and professional. I would not hesitate to recommend her to family or friends.

Dr Ayyaz Sultan

Cardiologist

Answers to my questions were excellent and clear. A learning for me would be to think broader about what questions to ask. After the call there were a few questions that I wished I’d thought about to ask. It would be useful if this was a prompt before the appointment. Overall the consultation conversation was open and very positive with a clear follow up plan

Elite Aesthetics

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology

I have visited the clinic twice for PRP treatment, on both occasions I have been pleased with the service provided and overall results. I have suffered for years with lichen sclerosis and was beginning to give up hope of any improvement. I can honestly say the treatment has made such a huge difference to every aspect of my life. Thank you so much.

UK Vein Clinic - Exeter

Vascular Surgery

Very good explanation before the date and also on the day before the actual appointment. They gave me complete confidence, and the nurses were very good at chatting with me to distract me from the painful parts of the varicose vein precedure. A lot of information at the time, but also online afterwards so that i had no further questions.

Ms Erin Lahay

Physiotherapist

I came to Pure Sports Medicine with knee pain from running. I saw Erin who identified the issue and recommended a course of exercises and to see the podiatrist. Collectively this really improved my knee and I’ve been able to run further without pain. It was always a pleasure to see Erin and she kept me motivated and doing the exercises.

Harley Street Hearing

Audiology, Ear Care

George Dashfield practice and knowledge of BPPV is impressive. He is incredibly helpful , patient and kind. He has given me hope and confidence that my condition will be improved/ cured. He is one of the most professional therapists / medics that I have met on my long journey to better health. I recommend him highly. 5 star plus

dentalessence - Sompting

Dentistry

As always Joanne and her colleague were friendly polite and very efficient with my tooth repair. Care was taken to explain the issue and how they would repair it, talked me through what they doing. When done a quick confirmation of how it would need more detailed repair if it failed again. All good with thanks to both.