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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The King Edward V11 hospital is the best of the best in London. The cleanliness, kindness, fabulously trained and knowledgeable professionals in each and every department are second to none. I’ve been visiting this hospital for more than 45 years, and always had a most positive experience. From the Porters and Reception team to their Consultants and Physiotherapists, they are impossible to fault. On my most recent visit, I visited the imaging department, and was scanned by the amazing Dr Clare Allen, and her team. She was the personification of professionalism, yet also one of the most empathetic Consultants I have ever come across. I can’t recommend her or her team, more highly.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Mr Vincent Dubois

Ophthalmologist

Very clear explanation of what he could do for both of my eyes and possible problems for him due to some medical problems I have ( very over active thyroid gland and no natural hearing but have a cochlear implant on left side ). Also clear explanation of numbing my eye or general and whether one eye or both eyes having cateract removal and stents for glaucoma in one surgery. Every aspect of surgeries considered, explained and fully understood by me so I could make a decision with regard to surgery.

Mr Sam Dutta

General Surgeon

Dr. Dutta, and I couldn’t be happier with the experience. The quality of the surgery and the overall care were excellent. Dr. Dutta not only made me feel confident and well-informed, but his great sense of humour also helped ease any nerves I had before the procedure. The recovery has been smooth, and I truly appreciate the professionalism and warmth he brings to his work. If I ever need another operation in the future, I will definitely be requesting Dr. Dutta again. Highly recommended!

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I recently visited Lanthorn Clinic in Farringdon for an advanced blood test and a shoulder ultrasound, and the whole experience was genuinely excellent. The team were positive, helpful and incredibly efficient throughout. The clinic itself is spotless, with a clean and relaxing aesthetic that immediately puts you at ease. Every member of staff I interacted with was friendly, professional and made the process feel straightforward from start to finish.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Mr Mark Jones

Orthopaedic Surgeon

I had ACL reconstruction surgery with Mark in August 2025 and he also dealt with a torn meniscus in the same knee. I felt extremely well-informed about my treatment options prior to the surgery, as well as being supported comprehensively post-surgery. My recovery has been smooth and whilst I hope to avoid needing any kind of future treatment of this kind, Mark would be my first call, if needed. I cannot recommend him enough.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Mr Alex Leo

General Surgeon

The surgery carried out by Mr Leo has been transformative for me- I can’t thank him enough! Mr Leo was patient enough to answer all of my questions and the post-surgery care was great too (I saw him twice prior to leaving hospital and he also called me a week later for a further follow-up). Katie, his medical secretary, also deserves a very special thank you for being exceptionally helpful whenever I called or emailed her.

Platinum Medical Centre

Gastroenterology, General Surgery, + 7 more

For a place that nobody hopes to ever need to go to, it is a very nice place. I’ve had a few visits. At the Breast Centre, everyone I have seen has been very nice & professional, especially Ms Lobo & Ms Patel. A very special thank you to Alina who has explained everything so clearly , who checks in regularly to see if I’m okay & at the end of the phone if I need her. Receptionists very friendly too!

Mr Billy Jowett

Orthopaedic Surgeon

This was my 3rd Consultation with Mr Billy Jowett and his "bedside manner" was excellent (as was the case on my previous two Consultations). I really felt he was listening & understanding every concern I raised & he was willing to discuss & explain ALL the Options open to me. He also takes great care to produce a first class Clinic Letter which clearly covers everything we discussed & the way ahead.

Ms Erin Lahay

Physiotherapist

I visited Erin for physio in relation to knee pain which had caused me problems for around 5 months prior to the first visit. Erin provided clear guidance and set out a clear programme of strengthening exercises monitoring my progress over a number of months and gradually building up the load. Very satisfied with the treatment offered and am now pain free.

Mr Simon Atkinson

General Surgeon

Mr Simon Atkinson is an exceptional practitioner, not only is he a wise, highly experienced, extremely knowledgeable and excellent surgeon, he is a kind, thoughtful and compassionate human being. Mr. Atkinson answered all my questions and gave me invaluable advice. I felt totally cared for and supported. A brilliant follow up appointment.

Mr Simon Radley

General Surgeon

Simon is an excellent consultant, who is extremely thorough and explains everything in a precise and clear way. Simon is very amiable and has an exceptional ability to ensure the patient feels very relaxed during any consultation with him. I would highly recommend his services and he is a credit to the Priory Hospital.