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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended for spinal MRI. Unfortunately the technician was running late for which I was happy to wait but because of timing his communication to me was very poor. I was shown a room to change and left there without any guidance, I was then taken to the MRI machine and not spoken to really to ask if I was okay or to provide any reassurance. I don’t like MRI scans because can feel anxious within the machine. All it takes is a little bit of reassurance and acknowledgement for which I had none. Throughout the test the technician did not speak to me at all to ask if I was okay. I am not sure if this is normal but I found during the MRI it became quite hot which I have not experienced before. When the test was over he hurried me away from the machine without acknowledging my back could be hurting when getting up, which it was a little. He didn’t show me to the door so I had to ask if I was allowed to go and then left the room to change and go home. My review would be it is the smallest common curtesies that makes all the difference to a patient and this time I did not experience this at all. So much so I won’t be choosing to go to this venue for another investigation

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have been receiving treatment following ACL reconstruction (with LET and meniscus repair), and I am genuinely impressed with the level of care and professionalism I have experienced. Lee consistently explains each exercise clearly, checks my progress carefully, and adjusts my programme so that I always feel safe but challenged. His encouragement and attention to detail have made a noticeable difference in my recovery and my confidence. During one of my session, Lee even took me to the gym and guided me through three leg machines, explaining how this next stage will help me progress. His support and reassurance that I’ll start seeing big improvements mean a lot to me. I truly appreciate the time, patience, and expertise he brings to every session. I feel well supported and motivated, and I am very grateful for the high-quality care he provides. I am very much looking forward to continuing my recovery with Lee.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I travelled by car from the north west to the Kingsbridge Diagnostic Centre, tucked in behind the Kings Hall. Parking was difficult to find, and as the letter instructed me to arrive 15 minutes early, I anxiously clambered out, leaving my husband to park the car while I located the building and the correct floor. The reception staff were mediocre at best, though I did manage to get checked in. Once called through, the procedure itself was completed and an outcome provided. However, the consultant was abrupt and condescending. While I appreciate that private healthcare is under pressure due to NHS waiting times, this is not the standard of service I would expect for something I am paying for. The assistant involved in the process appeared either tired or lacking job satisfaction in their role. Altogether, the atmosphere was dispiriting, and I could not wait to leave the building and be on my way.

Mr Graeme Nicol

Orthopaedic Surgeon

Mr. Nicol replaced my right hip about 3 weeks ago, using the anterior approach process. I can't speak highly enough about what he and his anaesthetist, Mr. Andrew Dalton, did for me, making the whole event so straightforward. They were extremely professional but at the same time very approachable and happy to discuss any and all questions. I had a hip replacement 11 years ago but this time it was very different and very much easier and I have not had the difficulties I experienced last time post op - easier to start the rehab, exercises, easier to get a decent sleep, not nearly so much initial discomfort. I had the op at King's Park Hospital which gave me excellent care ( my nurse Stephanie was brilliant) and I was home the following day, having had check up visits from Mr. Nicol and Mr. Dalton. I would absolutely recommend Mr. Dalton - if I had a third hip I'd be asking him to replace it too!

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

Absolutely 5star experience everytime at this wonderful private practice. The service, the time given to you and the kindness and knowledge of the amazing doctors is just second to none. We have been using the team for 5 years now and haven’t looked back since switching to a private GP service. Dr Akan especially is incredible and such a nice guy. He has helped us so much over the years and is always available for support if needed. Would not hesitate to recommend, in fact many of our friends and family now use the practice and all speak so highly of every doctor. Thank you Essex Private GP for everything.

Dr Bjorn Thomas

Dermatologist

There are doctors you visit for solutions and then there are the rare ones who leave you feeling like a better version of yourself simply for having met them. Dr. Thomas is very much the latter. He listens fully, without rushing. Explains clearly, without condescension. His presence is both grounded and quietly reassuring, the kind that makes you exhale without realising you were holding your breath. I left feeling like I’d been treated as a whole person, not just a case. Genuinely cared for, deeply at ease and the issue that brought me in was fully resolved. Highly recommended.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Austin McCormick

Ophthalmologist

Excellent service from the moment I met Mr McCormick I had every confidence that the procedure I required would be carried out with utmost care and professionalism I was a little anxious and he put me at ease with a clear explanation of what to expect from the procedure the role of the anaesthetist nursing team and recovery time I have for many years considered a blepharoplasty and couldn’t be more delighted with the results I would have no hesitation recommending Mr McCormick to my friends and family if they required any similar treatments

Professor John Axford

Rheumatologist

I could wax lyrical about Professor John Axford. Before my recent visit, my GP’s had misdiagnosed/mishandled my condition. I was in pain. Not only does Professor Axford have a wonderfully kind way about him but his experience and knowledge meant that, after a brief examination and talking to me, he knew exactly what I was suffering from and how to treat it. He put my mind at ease, explained everything clearly and kindly, and I am already on the path to pain free fitness. I could not recommend him more highly.

Endocare Diagnostics

Gastroenterology

The staff were absolutely brilliant. So very friendly whilst remaining professional. My appointment was for 11.30 and whilst I accept there is always some waiting time I didn't expect 2 hours. I had another doctor appointment for 2.20 and I was beginning to panic that I would not be ablecto attend. My other complaint,along with several other patients was how very cold the rooms were We were sat in our winter coats and still feeling the cold. Paul, a staff member did eventually turn the heating on/up.

All staff were very welcoming and their bedside manner was outstanding. The whole team kept me feeling very reassured and I felt I was in safe hands. Very caring and professional especially Alice she stood by my side throughout distracting me from the procedure. Special thanks to Mr Clerk, very professional, trustworthy and a very knowledgeable consultant, he made me feel at ease at all times. I cannot thank him enough ☺️

Dr Ravi Kumar

Paediatrician

Dr Kumar was incredibly personable with my 14 year old son, immediately putting my son at ease. He gave us adequate time to fully explore my son’s case, assess him, give his thoughts and recommended plan. His bedside manner was excellent and he fully took into account psychosocial considerations for my adolescent son. I’m very grateful to have had such an excellent consultation with Dr Kumar.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Professor Keir Lewis took the time to truly listen to every detail of my symptoms and concerns without once making me feel hurried. He focused on understanding the full scope of my health, not just quickly moving on to the next patient. After seeing lots of physicians about this issue, Professor Keir Lewis was able to explain me what it might be and why it’s been going on for so long.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

My experience at the Guys’s Hospital during my ICSI journey has been excellent. The staff were attentive, supportive, and well-coordinated throughout every stage of treatment, from consultations to embryo transfer. The environment was clean, calm, and very patient-focused. I felt well-informed and cared for at all times. Thank you for providing such a high standard of care.

Mr Rajeev Parameswaran

General Surgeon

On the day of my procedure everything went to plan The care I received was first class and the medication to ease the discomfort of the week after made it worth while The only disappointment was the time it took to get in having to have a private referral Then wait for a diagnosis and a few more Weeks of pain But all is well that ends well

Check4Cancer

Diagnostics & Testing, Oncology

The whole experience was smooth and easy. Comparing this to some recent NHS investigations and treatment, it was incredibly stress free. I parked easily, found the department I needed in a moment and had practically no waiting time. The radiographer was very welcoming and polite. All in all I am very happy!