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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

Choosing Cleveland Clinic London for my endometriosis surgery was one of the most transformative decisions of my life. I arrived exhausted, scared, and carrying years of pain — and I left feeling safe, understood, and finally free. My surgeon, Dr Mohamed Mabrouk, is truly extraordinary. He is one of those rare doctors who combine world-class surgical skill with genuine compassion. What he achieved in the operating room still amazes me. Although I was originally diagnosed with milder endometriosis, once the surgery began it turned out to be stage 4 — something that often can only be discovered during laparoscopy, because deep infiltrating lesions simply cannot be seen on scans. This can happen “out of the blue,” and it did in my case. Yet even with this unexpected complexity, Dr Mabrouk removed every single trace of disease with exceptional precision: • My ovarian reserve was fully preserved. • None of my organs were damaged. • Not even a single blood vessel was touched. This level of surgical accuracy is incredibly rare for stage 4 cases. Many women lose organs or face complications, but he protected every part of my body. His steadiness, confidence, and expertise are on a completely different level. But beyond his skill, what touched me most was his kindness. He explained everything patiently, made me feel safe, and even called me personally after the surgery — including on weekends — just to check on me. He is a doctor with a huge heart. My anesthesiologist, Jeremy R. Prout, was equally exceptional — calm, reassuring, and so professional that I felt safe even in the most vulnerable moment before going under. The nursing team was unbelievable. They checked on me day and night, looked after my pain management, took tests, reassured me constantly, and treated me with so much warmth. They didn’t just do their job — they cared. After discharge, the nurses continued to support me over the phone, checking on my recovery and symptoms. They even provided me with all the medication I needed to take home, which made everything easier and much less stressful. The hospital itself felt peaceful, clean, luxurious — beautiful private rooms, delicious food available at any time, and a calm atmosphere that truly helps recovery. Now, one month after my complex robotic surgery, I can say something I never thought I would again: my physical and mental health is finally restored. I have no pain. I feel light and calm. My body feels healthy for the first time in years. My mind feels peaceful. Cleveland Clinic London, Dr Mohamed Mabrouk didn’t just treat my illness, he gave me my life back. I recommend him and the team and clinic with my whole heart.

Online Psychiatry

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Good evening, Today I received the official confirmation that I have passed my viva, and as I promised, I wanted to share this happiness with you. I am writing with overwhelming joy, remembering your support and the help that I will never forget. Thank you, Doctor, from the bottom of my heart—you truly saved my life. Before contacting you, I felt I had nothing, yet in less than a year I was able to complete my thesis. It is something I could hardly believe. Thank you again for the kindness you have shown in helping someone like me. I am currently arranging my trip to Saudi Arabia next week on Wednesday, and I will return for graduation next summer. I would like to ask whether you recommend that I continue the medication. If so, my current prescription lasts month, I may need to request more, as I found that only the first medication I used is available in Saudi Arabia.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

My experience was very disappointing with the consultant. I was happy for my appointment to be changed just before attending due to the consultant running late. I was very disappointed with the lack of interest and time shown to be by the consultant. I got 10 minutes of his time to be told to cut out caffeine at the cost of £250. I was hoping to receive some understanding of what could be causing recurrent UTI's and reassuring me of any fears of anything sinister i.e bladder cancer. Only to be told this only occurs for around 10/20% of cases. I think what really irked me was he looked at his watch part way through me speaking This I found very disrespectful and rude.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Mr Andrew Port

Orthopaedic Surgeon

Outstanding surgeon. As a healthcare professional, I researched to the nth degree who my wife should be referred to for her knee replacement surgery, and the answer was obvious. Consistently, Mr Port was the name that came up over and over again. I also had experience of how good he was from my time as a GP with excellent outcomes and praise from all the patients I referred to him. We are delighted with the outcome of the surgery. It is even better than I expected. Thank you Mr Port. We are very grateful.

Mr Robert Lee

Orthopaedic Surgeon

I was referred to Mr. Lee three years ago shortly after having a replacement Hip, due to pain in my spine From my first meeting I was most impressed with Mr. Lee, he was very professional and immediately I was confident that he could help me, in which time has proven he has done. I would have no hesitation in contacting Mr. Lee should the need arise or recommending him to anyone suffering back problems. Mr. Lee was a pleasure to meet and deal with and a wonderful consultant

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

Mr Theodoros Valsamakis

ENT Surgeon

We went to see Mr Valsamakis about our newborns tongue tie. He was welcoming, friendly and professional. He talked us through our options and was gentle and caring with our newborn. When we decided to go ahead with divided the tongue tie he was made the procedure as painless and gentle as possible. He made sure we had a room to feed afterwards and came to check on us - I got the impression he genuinely carded about us and our newborn.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

The experience was good. I felt very well informed about what was going to happen with regard to the surgery and everything was very efficient. My only area for suggestion is the post operation recovery once I had left the hospital. I find myself wondering whether what I am experiencing is normal or not. Something written down clearly suggesting what is likely to happen and how to treat the wound would have been helpful.

Mr Liam Stapleton

Podiatrist

This is my third appointment with Mr Stapleton for treatment options regarding my ankles..I have found on all rounds of treatment that Mr Stapleton has provided that he has outlined clearly what to expect, what would be done and discussed options fully on each occasion. If I wasn't happy with the service he has previously provided at Benenden Hospital, I would not have returned for top up treatment from him.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I had a zoom meeting, so can't really comment on cleanliness or the physical practice. The assessor was amazing, really friendly and took things at my pace. I love the format, ending on a positive after almost 2 hours talking about all the ways I felt like I'm failing at life really made a difference to my outlook the rest of the day.

Mr Nick Clive

Audiologist

I have been a client of Nick Clive since 2017, and I hope to be for many more years. He is a total professional, who provides excellent products and advice. The process of losing my hearing was upsetting, but Nick and his team made me understand how much the right technology can help. And their prices are competitive.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I was very impressed with the friendliness and welcome received by the reception staff. The dental team explained the treatment plan clearly. They were very professional and skilled as they did an amazing job with my surgery. I hardly felt any pain and I am healing very quickly. Highly recommend the Kelso team!

Mr Roberto Casula

Cardiothoracic Surgeon

Doctor Roberto Casula was very helpful and thorough. My anxieties and concerns, prior to my surgery, were addressed and my wellbeing was prioritised at all times. I had a medical issue a couple of weeks post surgery and it was addressed extremely quickly. Excellent service and would highly recommend.

Dr Ernie Wong

Respiratory Doctor

Textbook example of What i d love A doctor To be! 1) listen to your patients ( first appointment lasted More than 1 hour 2) explain clearly the path ahead 3) he actually managed to Give me some Medications to make Me feel Better ( he was the third specialist I consulted) Highly recommend

Mr Zaid Shalchi

Ophthalmologist

Mr Salshi did his best to outline tests and procedures for what is a worrying time for me. He outlined the further tests and measurement appointment and went through the different lens options and suitability for my particular issues. He listened to and understood my concerns.