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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had my first consultant appointment yesterday, regarding a hernia condition that was flagged by an NHS consultant earlier this year. I saw Dr Richard Novell. In the lead-up to the appointment, I had managed to get the referral paperwork, but no scan imagery. On meeting Dr Novell, he informed me that scans were useless anyway for Hernia diagnosis, and he then proceeded to examine me. After this, he told me that I didn’t have a hernia, when I asked about the fact that another specialist had examined me and thought differently, he agreed that doctors tend to give different answers. My issue, is not that he dosen’t agree with another consultants opinion (as well as the person who conducted Ultrasound) but that I am currently in pain, which is harming the quality of my life, and when asked about next steps to resolve this, he had nothing to offer, when pushed he offered to speak to a colleage for a second opinion. So in terms of empathy, it's pretty frustrating, and I have to be honest, it's a complete waste of time from my perspective.

Mr Nimesh Jain

Orthopaedic Surgeon

Mr Jain was very polite and friendly but professional at the same time. I had an initial consultation with him to discuss the issue I was having with my arm. He listened and understood. We both worked on a plan to resolve the issue with my arm which initially were did a conservative approach and then after about 6 weeks and 3 visits we both agreed that surgery was required. I booked into have the surgery done and after the surgery Mr Jain explained that it was worse than the MRI but he was able to repair it and the operation was a complete success. I have had both physio and follow up appointments with Mr Jain and he has done an amazing job repairing my arm. I would definitely recommend him to my family and friends should they ever need to have surgery. I have one last appointment booked for 6 weeks from now to check how my physiotherapy has gone and to sign me off and discharge me fully. I know that if I had any issues that I could always return to him instead future.

Pure Sports Medicine - Kensington

Nutrition, Osteopathy, + 4 more

I truly cannot thank Jessica Zaayman (Pure Raynes Park) and Aisling Freir (Pure Kensington) enough. After having my twins full term three years ago, I spent a long time “getting by” and assuming that certain symptoms were simply my new normal. Jessica and Aisling worked together seamlessly. They listened, supported me, and developed a clear, structured plan tailored to my needs. Within just a few months, the improvements have been significant. Their professionalism and the quality of care I received have been exceptional. I am genuinely grateful for the difference their work has made to my day-to-day life and wellbeing. I highly recommend both Jessica and Aisling.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Nobody knew how I would receive the X Ray results. The radiologist asked if I was seeing a consultant at the clinic - I wasn’t scheduled to see one. The guy on the first floor desk didn’t know how images could be shared with me and suggested I talk to the reception desk on the ground floor to get a CD burnt - I wanted images to be sent as I don’t have a CD reader. The ground floor desk confused too until a senior person stepped in to let me know about the app. I was told that I would receive images via the app but I cannot see appointments or images in the app. The experience was very confusing. Suggest more staff training on the app

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Mr Christopher Brew

Orthopaedic Surgeon

I had serious pain when walking for a short length of time. I had a knee replace 8 weeks ago and am so pleased with the result. The journey had its ups and downs, high spots and low spots but overall very worth it. If you can, get your legs as strong as possible beforehand. Do the exercises they give you religiously. My walking is pain free but it will be another month or so before I can get back on the hills. As an active 72 year old that is important to me. Going up and down stairs still needs work and my energy levels are slowly recovering. The Yorkshire Clinic was excellent and staff very professional.

Dr Jaya Parikh

Fertility Medicine

We returned to Jaya Parikh for both of our IVF journeys, and we are now parents to two healthy, beautiful boys. From the very first consultation, they made us feel safe, informed, and genuinely cared for. Their approach was evidence-based yet personalised, and they always took the time to explain every stage clearly. The support from the team—from nurses to embryologists—was exceptional. Our experience has been life-changing, and we are deeply grateful. We would highly recommend Dr Jaya Parikh to anyone considering IVF.

Mr Josef Watfah

General Surgeon

Dr Watfah is a superb doctor and surgeon. He is calm, very kind and most importantly fully aware of you emotional and physically state and provides excellent support during appointments to confirm full understanding and asssurance before and after surgery. Highly recommend Dr Watfah, we need more doctors like him with a real human connection and ability to understand you and put you at ease. You will be in great hands. Thank you Dr Watfah for being an amazing understanding medical professional

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

I previously had surgery with Mr Haq for breast cancer and recently had concerns with the other breast. It was easy to book the appointment and seen within 3 days. Consultation was very reassuring and tests completed the same day. I felt confident in the professionalism and care I received by all staff, special thanks to Mr Haq, Nuala and the radiographer who performed my chest x-ray.

Mr Neil Modi

Ophthalmologist

Everything was explained well to me and the treatment was completed successfully. My only comment would be that it was not made clear that I would get two invoices, one for the initial topography and scan and a separate one for the cataract operations in both eyes. Mr. Modi was very pleasant and considerate and I had every confidence that I would be well looked after.

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Sam is an exceptional surgeon and person. You are always kept fully informed and communication is excellent. His manner and approach give you confidence that you are in the right hands and that he does care about you and your outcome no matter what. His management of us as patients and his whole team is professional and efficient while remaining empathetic.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

It was my first time at the Harborne Hospital and I found the whole experience really good. All the communications before the appointment were informative and when I had questions, they were answered straight away. Everyone was friendly, efficient, helpful, courteous and professional. My appointment was on time as well. I could not have asked for more.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I was very impressed with the attention I received at the clinic. The staff were very friendly and the doctor listened to what I was saying. He examined me and came up with a treatment plan and organised tests and a follow up appointment. I did have a short wait when I attended for that, but not too long and he did apologise.

Mr Ramu Muniraju

Ophthalmologist

Now both eyes are done I get the full benefit of my cataract operations. There is absolutely no reason to fear this treatment. No pain and immediate results. I am over the moon with the results. No more glasses, long or short. To be given new eyesight at my age of 84.8 y is a mirecle. Thanks to the surgeon!

Mr Simon Wemyss-Holden

General Surgeon

Mr Wemyss-Holden is an extraordinary surgeon with an amazing calming and caring bedside manner. My hernia operation went smoothly, comfortably post operation with no complications. I was looked after and treated exceptionally. I would highly recommend him to everyone. Pre, during and post care amazing.