Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mr Shantanu Gudsoorkar

Ophthalmologist

I recently underwent cataract surgery with Mr Gudsoorkar at Nuffield Health Taunton Hospital and am absolutely delighted with the outcome. From the first consultation, he provided a clear, detailed explanation of my options and recommended Alcon Clareon PanOptix trifocal toric lens implants to address both my cataracts and astigmatism. The surgery itself was quick and completely comfortable—I felt reassured throughout. Post-operative care was thorough, with attentive follow-up reviews and clear guidance at every stage. My vision is now excellent for both distance and near, and I rarely need glasses. I would highly recommend Mr Gudsoorkar to anyone considering cataract surgery.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

Mr Philip Robinson

ENT Surgeon

My appointment with Philip Robinson couldn't have gone better. I went to him as a singer with issues about my throat - roughness and some minor issues caused from previously singing through a cold. He gave me a laryngoscopy then and there during our initial consultation, prescribed my some medication, and referred me to a speech therapist. His avuncular manner and friendly dispossession helped put me at ease, and he explained everything to me in layman's terms, helping me understand the best course of action for my vocal challenges. Additionally, he removed some unexpected hard wax build-up in my ears.

Dr. Sandra Ampomah

Obstetrician & Gynaecologist

At first I was a bit apprehensive going into my first appointment with “a consultant” as didn’t know what to expect. My first birth was quite traumatic so that’s why I was under a consultant for my second baby. But I have to say Sandra made me feel very supported and listened to. She explained everything to me in detail and really listened to what I had to say. She also referred me to a trauma midwife to have a little extra support. I left feeling much happier and am now going into my second birth feeling much more confident and supported in every sense. Couldn’t value this anymore. Thank you

Independent Physiological Diagnostics

Diagnostics & Testing, Neurology, + 2 more

So I wasn’t made ware how drastic the set up would be for my 2.5 year old toddler - actually quite a scary thing to deal with for such a small person, and had I’d known I would have managed him better leading up to it. I also had to calibrate a lead in middle of the night, and the surgical tape used did not come off easily so as you can imagine he was screaming when I was taking off the leads in the morning and there wasn’t any help with this - on his face/hair etc so it was very painful for him - it was actually horrible. Please give some ‘Eaze off’ to patients - or warn patients about this.

Dr. Chris Sockalingam

General Practitioner

Dr Chris was incredibly knowledgeable, straightforward, and professional. The appointment was for Mum who has profound hearing loss, which can sometimes be a bit of a hurdle any time we visit her GP but with Dr Chris it was no problem at all. He was incredibly patient, very clear in his explanations, and made sure my Mum understood everything that was going on. She left the appointment singing his praises, which has never happened before after a Doctors appointment.

Dr. Gary Stiefel

Paediatrician

I took my 2 year old daughter to meet Gary, she was suffering with eczema flare ups. Gary was great, explained everything in detail, he created a new treatment plan for my daughters skin. I had lots of questions after our appointment, Gary responded to every single one straight away. We felt extremely well taken care of by Gary and his team. But the best thing is that my daughters skin has cleared right up! Thank you so much Gary!!

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

Mr Giles Davies

General Surgeon

I had a concern regarding a rash that had developed since surgery & following treatments and was referred back to Mr Davies. His professionalism; empathy & caring manner has assured me there is nothing to worry about. I always feel completely confident in Mr Davies assessments and his humour & generosity is always appreciated. I would highly recommend Mr Davies.

CAS Medical

General Practice (GP), Primary Care

I contacted CAS Medical quite worried about some symptoms my Mum had, and the wait times at her local GP. Dr Chris had us booked in for an appointment within a matter of days, and couldn’t have been more helpful and comforting for my Mum. No fuss, really straightforward to deal with, and incredibly knowledgeable. I wouldn’t hesitate to recommend CAS Medical.

Dr Bhavik Modi

Cardiologist

Since Dr Modi did the stenting procedure, my symptoms have disappeared altogether. I cannot believe I was walking around with the symptoms wondering whether they were coming from my heart. I’m so grateful for the treatment he’s given to me and I’m very lucky to have sorted his advice. I wouldn’t hesitate to recommend to anybody. Thank you so much.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.

Spire Murrayfield Hospital Wirral

Breast Surgery, General (Internal) Medicine, + 16 more

The best ever experience I have lived in Canada, USA, Italy, Venezuela, and never had health services as good as in the UK. Hospitals offer excellent primary care and very professional doctors and nurses and admin employees. 5 star rating for everything. Thanks to the spire family.

Mr John Pereira

Plastic Surgeon

Mr Pereira and his assistant Bev were so professional, explaining the process thoroughly. They were friendly and approachable both during the consultation and the procedure. I felt relaxed and confident that I was in the care of experts. Aftercare was also very good and meticulous.