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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Chin Hooi Gan

Obstetrician & Gynaecologist

I wanted to share my experience with Mr Gan in the hope it helps other women who may be facing complex gynaecological surgery, including hysterectomy, or living with severe endometriosis. From the very first consultation, Mr Gan was calm, knowledgeable, and genuinely reassuring. He took the time to listen properly, never rushed my questions, and explained everything clearly and honestly — including the complexity of my condition, the reasons a hysterectomy was recommended, and what surgery would realistically involve. I always felt heard and respected, which is so important when you’re already feeling anxious and vulnerable. I underwent extensive surgery under Mr Gan’s care, including excision of deep infiltrating endometriosis and a hysterectomy. Throughout the entire process he demonstrated outstanding professionalism and expertise. He was thorough, confident, and clearly highly experienced in managing complex endometriosis cases and major gynaecological surgery. Mr Gan combines clinical excellence with genuine compassion — something that makes a huge difference to patient wellbeing. I am deeply grateful for his care and would wholeheartedly recommend him to anyone facing a hysterectomy or complex gynaecological surgery for endometriosis. Thank you, Mr Gan, for your skill, kindness, and reassurance during one of the most challenging periods of my life.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Dr. Laura Blackmore

Gastroenterologist

My whole experience was excellent from reception to discharge with very little waiting. The nurses and Dr Blackmore were kind, friendly and very professional. Dr Blackmore took time to explain the consent form and possible risks very clearly. She was very professional and gentle throughout the procedure and explained what she was seeing and doing very clearly. I was able to look at the screen which was reassuring. When it became rather painful she increased the sedation a little. I had a significant drop in blood pressure and heart rate in recovery which was a little frightening but it was dealt with very quickly and competently and I felt fine on discharge. I was given the medical report and photos be hire so left with advice what happens next and what to do if I experienced any problems. Many thanks to Dr Blackmore and her team for the whole experience.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Mr Simon Harrison

Orthopaedic Surgeon

Mr Harrison was clear and concise when explaining the type of fracture I had sustained. His first question to me was regarding my job role and as a drone pilot instructor my plan for recovery is crucial as well as returning to climbing. He provided exercises and a timeline of what to expect when and things to look out for in the future as I increase level of activity. Excellent knowledge and assessment of my injury had provided with a plan and the confidence to move forward.

Professor Howard Branley

Respiratory Doctor

I was referred prof. Branley for possible sleeping disorders. Prod Branley walked me through all the aspect of what could be the reasons for my issue. He also asked a lot of questions about myself and my daily routine to get a full medical profile. He explained certain terminology and made some suggestions. I definitely would recommend him if you may have sleep disorders.

Mr James Hahnel

Orthopaedic Surgeon

Good and friendly first impression. I felt happy with the recommended path after the different possibilities were explained both clearly and simply. We discussed these options against my desired outcome (wanting to resume an active sporty retirement with a long lasting solution) and I came away feeling confident with the route, procedure and outcome.

Mrs Polly Ford

Obstetrician & Gynaecologist

We had a wonderful experience during our embryo transfer. The entire team was professional, kind, and incredibly supportive. Every step was clearly explained, and everyone was warm, smiling, and focused on making us feel comfortable and at ease. We are truly grateful for the care and compassion we received. Thank you for everything!

Mr Robert Lee

Orthopaedic Surgeon

It was a pleasure, as always, to see Mr Lee. He explained clearly the results of my latest CT scan and X-rays as well as discussing my recovery from last year's surgery. When I asked questions, I felt he answered fully and gave good information and reassurance.

Mr Jason Ho

Ophthalmologist

Overall my surgery was very good. Because I was using an existing medication, it would have helped if I had been informed whether my new medication should be taken before or after my existing one. As I wasn’t told I assumed that it didn’t matter.