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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Mr Harry Orlans

Ophthalmologist

I have been under Mr Orlans’ care for almost a year now and have undergone multiple complex surgeries due to an unfortunate recurring retinal detachment. My most recent surgery being the 19th of January for a left cataract, Vitrectomy and removal of silicone oil. Despite the worries and concerns I’ve had, especially given my young age, my mother and I have continuously felt reassured from my consultations with Mr Orlans that every decision made was in the best interests of my health. Even following surgery and knowing the possible potential risks, I left feeling/knowing that I was in the safest possible hands and every risk was worth that extra chance. I am incredibly grateful for Mr Orlans, patience, dedication, expertise and skill. His care has made a profound difference and given me peace of mind.

Dr Arif Aslam

Dermatologist

Referred to Dr Aslam for MOHs surgery to a BCC located on the bridge of my nose. From start to finish this was a wholly positive experience. Dr Aslam is a highly skilled surgeon who took the time to patiently and clearly explain every stage of the process. The procedure took place at the Discover Laser clinic in Burnley. Extremely pleasant and comfortable surroundings and, having arrived at 8am I was ready to leave just after midday. Post operative care and follow ups all absolutely first class. In addition to his own skill as a surgeon, Dr Aslam has surrounded himself with a superb team. The theatre nurses and front of house staff at Discover Laser are fantastic and his PA Claire is friendly and highly efficient. All in all, Dr Aslam has a first class set up which I would highly recommend.

Mr Raghav Dwivedi

ENT Surgeon

I visited Dr. Dwivedi for an ear problem with a constant ringing sound that was affecting my daily life. He listened very carefully to my symptoms, examined me thoroughly, and clearly explained what could be causing the problem. He also suggested the appropriate tests to confirm the diagnosis and guided me through each step. After reviewing the results, he prescribed the right medication, and I am happy to say that my condition improved and I was cured. Throughout the consultation, he was calm, patient, and never rushed. Dr. Dwivedi is not only an excellent and knowledgeable doctor, but also a genuinely kind and caring person. I would highly recommend him to anyone looking for a trustworthy ENT specialist.

Dr Rani Bora

Psychiatrist

I started with the Holistic Psychiatry Practice after being polydrugged and let down by several other psychiatrists and health professionals. Their approach is refreshing and helped me realize there are people who dont automatically prescribe drugs for mental health challenges. I saw Rani in person recently after several online consultations. She has always been empathetic and helpful in my drug tapering journey, and very good at suggesting professionals to help me further. I would thoroughly recommend the practice as a healthier option for people facing mental health challenges of any kind. I

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

Mr Benjamin Jones

Fertility Medicine, Obstetrician & Gynaecologist

After previous IVF failures abroad, we had a consultation with Ben. He put us at ease from the start and was open about the different approaches we can take to get the outcome we want. His bedside manners were second to none, and he always listened to our opinions too. He would answer questions with evidence based data so we knew he’s working to the highest standards. After many years of infertility, we are expecting our first child. We appreciate everything he has done for us.

Mr Chidi Ekwobi

Plastic Surgeon

I can’t Thank Mr Ekwobi enough, he has changed my life. From my first consultation through to my Post Op check up he was extremely supportive, he clear explained everything about the procedure which reassured me and made me feel really relaxed about everything. I really trusted him which I personally think is a really important when making a decision for elective surgery. I would highly recommend Mr Ekwobi without hesitation

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The admin side of things was a bit bad. Had the wrong shoulder down for surgery and even though said it would be changed still had the wrong shoulder listed on day of surgery. Unfortunately I am in the process of compiling an official complaint regarding the nurse I had on the day of my surgery, worst nurse I have ever had in my 52 years on Thai earth. Truly awful and needs to be removed from the ward.

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

Miss Seema Bagtharia

Obstetrician & Gynaecologist

Miss Seema Bagtharia was a breath of fresh air. I went in feeling very apprehensive, as I’ve been dealing with symptoms for many years. She made me feel heard, asked a lot of great questions, and explained in detail the possible causes. She put me at ease and has booked further exploratory treatment. On top of all this, she was a really lovely person, which was great. Thank you

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

I have no negative points. Dr Kitova explained everything extremely clearly, both with regard to symptoms and treatment. The follow up notes were very helpful as was the list of supplements. I have felt supported during each of my appointments and have absolute confidence in Dr Kitova's approach.

One Heart Clinic Reading

Cardiology

The Clinic was very easy to find, reception staff were very friendly and helpful, lovely waiting area, was seen very quickly by Dr Sachdev who listened to all my issues and took them seriously and has organised further investigation, would highly recommend.