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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The receptionist knew I had travelled from North Wales to see the best spinal surgeon in London and was looking to get my scans same day upstairs but had nothing for that day very kindly said couldn't see anything at Portland place. As we walked out the the ground floor we thought to ask about the other clinics. So we asked the receptionist sat to the far right as you walk in. Instead of checking to see what was available she had this scowl on her face and basically said "computer says no" - she didn't check availability for CT, X-RAY & MRI we had informed her we forgot to ask and she responded "well im sure my colleague looked at all options anyway". Could you check anyway Mr Russo assured us it was possible? "Too busy". We didn't want to make a scene, but felt it very insulting and disrespectful that she didn't actually check anything as we felt she was being prejudicial or in a poor mood. later I got a call from a helpful member of staff who actually informed me that they could fir me in for all 3 appointments same day. So as it turns out we were right. Just goes to show how miserable a member of staff is if they are willing to make someone with a spinal disease who can barely walk suffer or pay another £700 visit to London + 150 for the consult via private insursnce. Very upset about this person and the receptionist to Vitorio Russo is very unhelpful I had to be very rude to get him to do his job TWICE and in all honesty he has yet to do his job. It's like the place is filled with lazy unhelpful people with zero empathy/sympathy. If they walked a day in my shoes... I need not finish the sentence. Sort the staff out. This is unacceptable especially given this is a private clinic. The NHS are kinder... And That's saying something given the dragon receptionists I've met.

Moorfields Private Eye Hospital

Ophthalmology

Last year I had the cataract in my right eye removed in Moorfields Private Eye Clinic. The consultant, Mr Vincenzo Maurino, was calm, professional and very kind. He immediately put me at ease. I felt strongly I could place complete trust in his care. Everything was explained clearly, and the whole process was handled with such skill and reassurance. A few months ago, when my optician told me that I needed the cataract removed in my left eye, I didn’t have any hesitation and booked an appointment with Mr Maurino at Moorfields. Once again, the care and professionalism were outstanding. Everyone on the staff was so good and helpful. The nurses were very kind, efficient and thoughtful. They even offered tea and biscuits afterwards (perhaps the best biscuits I’ve ever had)! Very soon after the surgery, my vision has improved so much that the world has become clearer. I am very grateful for the wonderful treatment I received.

Dr Azhar Ansari

Gastroenterologist

If you are going to see Dr Ansari, you are going because you have serious concerns about your health and well being. Let me assure you this is the doctor you want to put you at ease, his level of professionalism and more Importantly his ability to relate to you and make you comfortable are second to none. He listens attentively and offers explanations to guide you through your journey. Whilst carrying out the proceedure he ensured that I was fully aware of what was going to happen and kept things light hearted. Post op - great follow up, with clear and concise explanations, welcoming questions. There is an element of familiarity when the doctor approaches you, he finds the ability to relate, which is great, a Doctor that actually talks to you rather than at you! Lastly his secretary always kept in touch regularly , super friendly and always there when you need her. GREAT!

Dr. Jack Ogden

General Practitioner

I can't express enough how grateful I am for the care I received at The Lagom Clinic. After struggling both physically and mentally and being unable to secure an appointment with my usual GP for over a month, I was at my wit's end. Thankfully, my wife found this clinic, and it turned out to be exactly what I needed. From the moment I walked in, Dr. Ogden made me feel heard and understood. He took the time to really listen to what I was going through and suggested a few tests to start with. The whole process was straightforward, and I was pleasantly surprised by how quickly I received my results. The reassurance from Dr. Ogden that everything looked alright was a huge relief and helped ease my stress considerably. I highly recommend The Lagom Clinic to anyone looking for compassionate, efficient, and professional care. It made a world of difference for me.

Mr Kalpesh Vaghela

Orthopaedic Surgeon

Following a recent wrist fracture, I recently sought care from Mr. Kalpesh Vaghela and cannot recommend him highly enough. From the very first consultation, he was attentive, thorough, and reassuring. He took the time to explain everything clearly, outlining all the available options so that I could make an informed decision about my care. What stood out most was his professionalism combined with genuine kindness. He followed up with me after my appointment and made himself available to answer any questions, which gave me great confidence and peace of mind throughout the process. I am extremely grateful for the excellent care I received and would highly recommend Mr. Vaghela to anyone seeking a skilled and compassionate hand surgeon.

Montrose Health Group

Psychiatry, Psychology, + 1 more

I went in to Montrose after struggling with the group situations and the mix with male and female. I felt the experience of being able to share my deepest darkest secrets one to one was extremely therapeutic. The therapy I got was second to none and the food was cooked fresh each day with my one to one member of staff. Having lived with food intolerances my whole life the staff couldn’t have been more accommodating to my dietary needs. All in all a tough experience but the chance for me to grow emotionally was successful. All in all I’m a satisfied customer and would highly recommend. Thanks again team. 🙏

Mr James Smith

Orthopaedic Surgeon

From the very first consultancy with James I felt I’m safe hands. Explanations, direction and expectations were clearly explained. James has a superb side manner which resulted in me feeling my welfare was genuinely cared for and considered at every stage. The post op care was again genuine. Here I am 8 weeks after a knee replacement, running and doing everything I could and more than before. Very happy with everything from start to finish. Thank you James, I appreciate you. G

Dr. Douglas Maslin

Dermatologist

Dr Maslin explained things very clearly and even showed me the report written by another specialist in which he explained the treatment me was giving me. I left the appointment optimistic that i was receiving. an answer to a problem that my GP had been unable to explain let alone offer treatment for. I an hopeful that this treatment will prove successful, but should that not be the case Dr Maslin has left the door open for me to return for further treatment.

Dr. Kuven Moodley

Neurologist

Immediately, I knew that Dr Moodlley is an expert in his field. This came through not only in terms of his knowledge of diagnosis and treatment but in the highly skilled way he carried this out and communicated with me. His subsequent immediate follow-up also showed his motivation and abilities to listen and implement appropriate action.. I am so grateful to have had this consultation. Prof Del L.

25 Harley Street

Allergy Medicine, Audiology, + 27 more

I am extremely happy with the professionalism and positivity shown by Maureen Wicks. She has been instrumental in helping me improve the movement in my knees, steadiness in my overall gait and also to achieve significant pain reduction. Through her feedback and advice she has created a ‘virtuous circle’ for me and I am subsequently living a healthier and more energetic life.

Southside Medical Private Clinic

Diagnostics & Testing, General Practice (GP), + 2 more

First time at the clinic and had a very positive experience. The practice is welcoming, clean and all about the client journey - entirely dedicated to you. My consultation felt meaningful and professional, and it was very helpful having the opportunity to actually engage in a proper conversation about my health care. Brilliant addition to the neighbouring medical services!

Mr Arif Gul

Orthopaedic Surgeon

I went to Mr Gul with a lot of pain and concern. He put me at ease, talking me through what the issue was, and how we can go about solving it. He explained things really well, and was very reassuring throughout. He never rushed our appointments, which made me feel listened to and in safe hands. The whole process was excellent.

Pathways Bristol

Health and Social Care, Psychiatry, + 1 more

Hannah nachman was very supportive during all phone calls from the get go. One of her recommendations that she sent over we ended up choosing and my sister in law is now getting the help she needs. Hannah was patient, polite and had such empathy towards our situation with advice and great knowledge. Thank you!

New Forest Psychiatry

Psychiatry

Dr Robert is exceptionally professional and an excellent psychiatrist. He made me feel at ease throughout our consultations and has had a great impact on my health. I appreciate his care and support immensely. I would wholeheartedly recommend him to any of my friends or family should they ever need care.

Acorn Andrology

Fertility Medicine, Urology

My recent visit was very professional and well organised. The staff explained the process clearly, and the test was carried out smoothly. I received my results promptly with helpful notes to understand what the numbers mean. Overall, I felt well looked after and reassured throughout the process.

Mr Anthony Murphy

Podiatrist

Today was a follow up appointment but as both the lnitial consultation and the surgery was treated in a friendly and highly professional manner. I would highly recommend Mr Anthony Murphy’s to my family and close friends Thanks to him and Oaklands for a very successful procedure