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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Wessex Cardiology

Cardiology

Recently wanted an MOT to check that my heart was all fine due to having a HA at a young age. I had an ECG and a Stress Echogram procedure prior to my consultation with Mr Wilkinson. I requested to see Mr Wilkinson, as it was him who performed emergency stent procedures on me 14 years ago, and it was really great to see him again after all these years. Mr Wilkinson is top of his field and a very lovely guy. The nurse who performed my tests was really professional and friendly and very helpful. My consultation went very well and put my mind at ease. I went private as I wanted some Piece of mind and the NHS only deal with reactive situations (IE heart attack) and are not interested in supporting people years after treatments unless you have a serious issue. I can 100% recommend anyone looking to book private consultation / tests via Spite hospital. I only have one major gripe… they no longer, and for some time do not take a credit card payment (no longer use a card machine) the reasons were explained, as you can only do a BACS transfer now. I find this very unhelpful and this should be reinstated. If you have lots of spare cash around to complicate then this will not be a problem for you, but for people who use this service and it’s an extra expense, it’s more difficult. I would use Spite more if a credit card service was available.

Mr Aftab Siddiqui

Plastic Surgeon

I had a breast reduction with Dr. Siddiqui, and it was one of the best decisions I have ever made. I had been considering the surgery for a long time, I was originally a size 34 GG (I am now a DD) so I booked a consultation with him. From the very first meeting, he took the time to talk everything through, showed me plenty of photos, and answered all of my questions with reassurance and patience. I never felt rushed and was given as much time as I needed. At my follow-up consultations, he continued to support me and address any additional questions or concerns I had. On the day of my surgery, I was very anxious as this was my first operation, but he was incredibly kind and reassuring, which helped me feel much more at ease right up until my discharge the following day. After surgery, I was given a nurse’s phone number that I could contact whenever I needed, whether for reassurance or any post-operative questions. That level of aftercare made a huge difference to me. Now, I feel so much more confident in my body and more comfortable doing even the simplest daily tasks. Nearly six months on, I am still so impressed with my results — Dr. Siddiqui did an amazing job. I truly couldn’t recommend him enough.

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I highly recommend Miss Mez Aref-Adib. I’m 39 years old and had a 6 cm fibroid that caused heavy bleeding and severe pain. Dr. Aref-Adib performed my laparoscopic surgery and successfully removed all of the fibroids. She was extremely attentive to my condition after the surgery, followed up closely to make sure everything was going well, and was always available to answer any questions I had during recovery. Three months later, I feel so much better, and there is only a very faint mark left from the stitches on my abdomen. I highly recommend Dr. Aref-Adib—not only because she is highly skilled and professional, but also because she is genuinely kind, caring, and responsive.

Reframe Cancer

Oncology

Amazing Team Lorraine and Rebecca - worked with me and supported me this last year without there knowledge and guidance I would not have come this far. The support service has been fantastic… from start and every step of the way the girls have helped me over come any fears as this has been a challenging time with having a breast cancer diagnosis , and to over come these moments we need professionals that have that caring human touch, the medical expertise and knowledge that has helped me each step of the way. My journey was has not been easy .. but they have worked With me along the way, and I feel I am in a good place ❤️

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Experience OK but to have to travel 80 mile round trip with 24 hrs notice was stressful, for the pre-accessment which I had to ask for, as not arranged. If I had been told on the information letter that if I was taking antibiotics I would need to have 4 weeks clear before I could have my procedure, this would have prevented me from excepting the procedure date I had been given. Therefore would have given the date to someone else. I had two weeks notice of my procedure which is OK if all information had been given to me. Find the administration side lacking. Lovely staff. .

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Quality Dental : Shoreham

Dentistry

Whilst all staff were friendly and professional from the reception staff to the dentist. My appointment was 10 o'clock but I was not seen until 10:25 without any courteous apology or advise of the delay until I was in with the dentist. I appreciate that delays can happens with the treatment of the customers before me but a courteous apology and advice of the estimated wait would have been appreciated as my car was parked in a pay and display area.

Mr Neville Menezes

General Surgeon

Mr Menezes recently undertook an umbilical hernia repair on me and the whole process from initial consultation to the operation itself and the follow up was excellent. Mr Menezes has such a lovely, calm, caring bedside manner and always explained everything you needed to know and answered any questions I had. Post op i have a tiny scar and and pain afterwards was minimal I would highly recommend Mr Menezes.

Dr Praveen Kumar

Psychiatrist

Dr. Kumar was very professional and took time at the end of our call to explain his diagnosis to me and reassure any concerns I had. I was also given a few treatment options to decide on, which was considerate given my anxiety surrounding new medication. Only issues were a few connection problems on call but that is no one’s fault. Thank you for the help and time.

Dr Waseem Ashraf

Gastroenterologist

My visit was very pleasant from the , receptionist, nurses. The Anesthetist, came to see me which made me feel at ease. Dr Ashraf saw me before the op and explained the procedure, also after it was finished he came to see me to tell me all went well. Very reassuring! My breakfast roll and pot of tea was very nice as well.All staff very kind!

Mr Andrew Sidebottom

Oral & Maxillofacial Surgeon

I was very apprehensive about having my implant procedure. However it couldn’t have gone more smoothly. I was pleasantly surprised at how quickly and efficiently it all went. No pain even afterwards. I was very impressed with Mr Sidebottoms care. Highly recommended.

Mr Mark Jones

Orthopaedic Surgeon

Friendly, approachable and professional. Quick to make me feel at ease and open for discussion. He gave me a good clinical assessment and following on from the informative MRI feedback, I left feeling confident and relaxed in my diagnosis and prognosis. Thank you !

Mr Harry Orlans

Ophthalmologist

Treatment was excellent everything was explained and Mr Orlans was a calming presence during surgery as my blood pressure can be volatile. The operations have been entirely succesful and if I ever need any further treatment Mr Orlans would be my first choice.

Mr Iain Macleod

Orthopaedic Surgeon

I was very reluctant to have the shoulder replacement. However was so pleased I went ahead having been reassured by Iain Macleoud and mastered the painkillers and physio. I have full comfortable movement once again! Well done Iain Macleod!