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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I had ALT phallo with Mr Nim Christopher and was admitted for 5 days post-op, and I cannot thank the nursing staff enough for the care I received. Every nurse I encountered was professional, compassionate, and genuinely attentive. They consistently checked on me, explained things clearly, responded quickly whenever I needed help, and treated me with kindness and respect at all times. Their reassurance and calm presence made a difficult hospital stay much more comfortable and less stressful. It’s clear they take great pride in their work and truly care about their patients. The morning Nurses Kate and Erisa were extremely wonderful even though at one point there were so many patients and only 2 of them to take care of all of us, they were encouraging and they set a positive tone for each day. The night shift nurses Mo and Aliesha were reassuring and kind and always present when things felt hardest. Of course ai cannot leave out Alina who was always caring and compassionate throughout my stay. Last but certainly not least I would like the thank Mr Nim for his excellent care and support and Dr Patil for the amazing anesthesia he delivered. They were all like family to me. I’m deeply grateful for everything they did for me. Your professionalism, kindness and dedication did not go unnoticed.

Dr David Eccleston

Cosmetic Doctor, General Practitioner

During my first visit, I felt uncomfortable with some of the comments made. A remark was made suggesting I had “gone posh” because of where I now live, which felt inappropriate and unrelated to my care. I was also advised to book a scan “at my own convenience” with enough time to “get a wax,” which did not feel professional or relevant to the medical appointment. At my second visit, I was informed that my blood results showed no signs of menopause, although a low thyroid result may mean I need medication next year. However, I did not receive a clear explanation as to what may currently be causing my symptoms. Remains of a virus I suffered from late year or it was suggested that eating processed or ready-made food could be responsible for my aching joints and muscles. This felt like an assumption rather than a discussion based on my individual circumstances, and I left without a proper understanding of what might be happening or what steps I should take next.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

Abbi Clinic have been nothing short of incredible in supporting me with my recovery journey. I was really apprehensive about this style of ‘therapy’ but I am so glad that I took their advice and tried it because the structure of the clinic is perfectly curated to individuals needs. The staff at Abbi clinic make every effort to ensure that your journey is personalised by getting to know each individual person and it shows in their care and support. A special mention to Kate who I can not thank enough for always giving her undivided attention and showing week in and week out that she genuinely cares to support you in recovery.

Miss Adriana Kovacova

Cosmetic Doctor, Ophthalmologist

I found the whole experience of surgery with Dr. Kovacova to be extremely reassuring. I was relatively nervous about the ptosis op, she gave clear and considered information on what I should expect and the related risks before the op but was careful to explain that it was a relatively routine procedure that put me at ease. During the op she talked to me throughout, making me feel calm and relaxed. During my follow up appointment she was very friendly and explained the best course of action for healing. All in all, Dr. Kovacova ensure an extremely positive experience of surgery.

Ms Tiziana Roggio

Plastic Surgeon

I underwent a DIEP flap breast reconstruction with Tiziana and had an excellent experience. Tiziana explained everything well, directed me to other resources to further inform my decision and gave me the time I needed. The surgery itself went really well; post surgery Tiziana and her team reviewed me regularly when I was an inpatient; and my recovery was as expected and I have healed really well. I couldn’t be more grateful that this complex reconstruction option was available to me and I’m so thankful to Tiziana and her team for their skill and care.

Professor Francisco Leyva-Leon

Cardiologist

Listening, compassion, understanding and the ability to communicate in a clear and considerate manner are qualities most patients look for from a medical professional, together with a desire to seek the route cause of a problem and not simply seek to mitigate the symptoms. I was so pleased that Professor Francisco Leyva-Leon demonstrated all of these qualities and having discovered the root cause of my issues, provided the solution. I am very grateful to him and would not hesitate to recommend him

Butterfield Osteopathy

Osteopathy, Paediatrics

I had a really good experience with Gervais at the clinic. I came for some pain on my neck and right leg and he is been very kind and patient, explained me always everything he was doing and in a couple of sessions i started feeling better by session 3 all the pain was gone! On top of it he is also been super professional and always answered all my questions by email when concearned straight away and provided me with exercises i could do at home! Thank you

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Nuffield Health Parkside Hospital

Breast Surgery, Dermatology, + 15 more

Very happy with my consultant and the nursing staff but (as I have previously said in feedback) that waiting area (on the first floor) at Parkside really needs improvement. The reception staff are unfriendly, talk noisily amongst themselves, the coffee machine was broken today, there are sirens (or alarms or phone rings?) going off regularly which is not good for anxious patients

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

The stay at Bushey spire was so efficient. I attended at 7.15am, was shown to my room immediately, received regular visits from the nurses, care staff and Mr Iranpour during the next hour. My procedure took place at 8.30am and by 1pm, I was on my way home. Everything was explained to me clearly and concisely and the level of care I received was second to none.

Miss Fiammetta Soggiu

General Surgeon

Dr Soggiu has been excellent at communicating and guiding the right investigations to understand my condition. She has explained clearly the next steps and the results. I feel trust and I undoubtedly recommend her to anyone looking into an professional to look into any upper gastro intestinal issues. Thank you

Mr Amar Alwitry

Ophthalmologist

Treatment at Woodthorpe Hospital has been a real positive experience. All the staff were so helpful and supportive. The treatment I received from Mr Alwitry was, I suppose, life changing. It’s as though I am now in a new colourful world and somebody has turned on the lights. Thank you all so much.

Ms Lara Fuller

Psychotherapist

There is an aura of calm about Lara that sets the tone to a visit I am never lectured to but encouraged to tease out a problem and possible solutions I can now accept that there is no one solution and to have confidence to follow my path and embrace others views but not be dominated by them

Mr Pantelis Tsantanis

Orthopaedic Surgeon

Mr Tsantanis has spent plenty of time to listen to my problem. He has thoroughly examined me and explained to me the condition in simple terms, easy for me to follow and understand. He presented to me all the treatment options and supported me with the decision.