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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Devaraj Srinivasamurthy

Vascular Surgeon

Brilliant, following varicose vein surgery (radio frequency ablation), very little bruising and now, 2 months on, very little scarring which is reducing every week. Mr Srinivasmurthy's method of stitches for the small cuts to remove the 'branch' veins (8 in total) were very small, his adhesive compression bandage and an elasticated stocking remained in place for 7 days as I was instructed. I also walked every hour of every waking day for that first 7 days for 10 minutes at the beginning, increasing to 30 minutes as the week progressed (a total of 40 miles!) - I felt great! When the dressings came off, my skins was quite dry so I started using my usual moisturiser over the entire leg and used Arnica Salve (from Neale's Yard, about £20 a pot. The pot look small but you only use a small amount, I feel that also helped reduce the bruising and helped me heal quicker. Mr Srinivasamurthy is exceedingly thorough, he took a detailed case history at the initial consultation and explained exactly what the procedure involved. He went through the procedure again, directly with me prior to the procedure and spoke to me like a human being during the surgery, administering additional local anaesthetic as and when required. I am truly thankful for his service and would recommend him highly.

Dr. Osama Moussa

General Surgeon

For the past two years I was in so much pain it was absolutely horrendous and my quality of life was affected, the pain would sometimes last for 12 plus hours or more. After a few appointments with my GP I was finally diagnosed with gallstones and was very quickly referred by my GP to see Mr Osama Moussa at the Spires diagnostics clinic and within a matter of weeks I had my surgery to remove my gallbladder. I have to say a very big thank you to Mr Moussa, who in my opinion is an exceptional surgeon and a really nice person, he is very easy to talk with. Mr Moussa you have now taken away all that pain that made my life so uncomfortable, I am very grateful to you. I would also like to thank Kayleigh Mr Moussa's secretary who also is a lovely person to talk with and very professional On the day of my surgery everything went smoothly and all the staff at the Spires hospital were very nice and welcoming . Dr Shah was my anesthetist and he came to see me and put me at ease. I don't know the names of the nurses and all other staff at the hospital and diagnosis clinic but I do want to say a big thank you to you all and thank you for taking such good care of me. Thank you

Mr Hemant Vakharia

Obstetrician & Gynaecologist

I recently had surgery with Mr Vakharia to remove a dermoid cyst, and during the procedure he also discovered and removed endometriosis for me, as well as performing a HyCoSy (tube flush). From start to finish, the whole experience was very positive. Mr Vakharia has such a warm, calming manner. He came to speak to me both before and after the surgery, reassured me, and made sure I felt completely confident and informed at every stage. He truly put me at ease, and I felt I was in the best possible hands. The surgery itself was incredibly smooth, everything was handled with great care, and my recovery has been fantastic. I am genuinely so pleased with the outcome. I would 100% recommend Mr Vakharia. His expertise, professionalism and kindness made what could have been a very stressful experience feel straightforward and positive. I am extremely grateful for the care I received.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

Dr Philip Woodland

Gastroenterologist

After almost a year of tests under another organisation, Dr Woodland was almost instantly able to pinpoint what my problem was and create a plan of action for my treatment going ahead. He also told me I was unlikely to need the tests that I was booked in for elsewhere, which would have saved me a lot of money had I been paying for them privately. Although I am still on the road to complete health, Dr Woodland was very good at putting things into perspective for me, which has given me hope! He has helped my physical condition, which has in turn had a hugely positive effect on my mental health. Thank you again! I will be straight back to you if I need your help again.

Dr. Dalvir Singh Bajwa

Dermatologist

Dr Bajwa put me at ease the moment I went into the theatre for the removal of a BCC. I asked for him to confirm surgery was still needed after having had a biopsy previously and he said he could still see it but would check with Dr Brass to ensure a 100% which it was he showed me what would happen reassuring me constantly and give me the opportunity to ask questions he also had a manner that didn't make you feel just another day in surgery and that he was the doctor and you just the patient and this is what I am doing . I would think he would adapt his bed side manner to each and every individual patient making you feel relaxed about the procedure

Mr Nicholas Hodgins

Plastic Surgeon

Had breast augmentation 22yrs ago and they needed replacing as was far too big for my body , so I really needed quite a bit of reshaping as my skin had got baggy and heavy around the implants , mr Hodgins suggested and new implant and a lift and quit a bit of skin removal. From start to finish the nurses and mr Hodgins has been there every step of the way , I’m absolutely thrilled with my result and would recommend anyone who is thinking of having this procedure done . Professional and so caring. Thank you I feel so much more confident and a bonus my tops are down a size one very very happy patient. 😄

Cathedral Eye Clinic

Ophthalmology, Optometry

I had a follow up appointment for more YAG Laser treatment. Upon entering Cathedral Eye Clinic you are greeted by very friendly and helpful staff at reception. Thereafter I had very detailed tests carried out by a female Optometrist who is very knowledgeable, helpful and friendly. Finally I had further tests and this was followed by the laser treatment by Mr Best who exudes absolute professional brilliance and is very reassuring explaining everything in detail. A truly excellent experience and I can recommend their fantastic care to anyone.

Mr Lalin Navaratne

General Surgeon

From the consultation to the end results Mr Navaratne was professional and responsive to what are wanted to achieve. I'm no longer in pain the hernia protrusion has gone and my tummy is flat. I’m so happy with the results. Having the opportunity of two consultants operating in their expert fields meant I got the best results. I would strongly recommend the Abdominal Clinic for hernia repair and tummy tucks.

Professor Hemant Kocher

General Surgeon

Prof Kocher was very helpful and professional when I was under his care, including post-care. He was prepared to operate immediately but explained the risks clearly, allowing me to make the right decision to wait 6 weeks so that it was possible to have surgery when infection was less severe allowing me to recover quickly. The information he provided in his fact sheets was extremely helpful post-recovery.

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

I was highly impressed by the quick and efficient service I received from the service!Booking an appointment was straightforward, and they even offered me a late hours slot. I saw a very experienced GP,Dr.Awais,who carefully reviewed my medical records, listened to my needs, and provided the letter I required with expertise within a very short notice Highly recommended!!

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward

Perfect Balance Clinic - Moorgate

Acupuncture, Nutritionist, + 5 more

Perfect Balance has been amazing at getting me running again. The staff are super accommodating to get suitable appointments and offer a variety of treatment options. The holistic approach certainly improved the recover time. Thank you for all the help and assistance.

Essex Private Doctors

General Practice (GP)

My experience was good, the staff were friendly with clear communication. The surgery was clean and bright, I felt comfortable and the waiting time was very short. I would book again and also recommend to others. My issue was address I did not feel rushed at all.