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Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I met with my surgeon online. The online facility works extremely well. I noticed that I was sent two new reminders of the meeting on the day with direct links. I like this new approach very much. As always, the surgeon, Prof J Murphy, was prompt and conducted the consultancy with detailed feedback, including the sharing onscreen of a third party report which was extremely helpful and informative. Prof J Murphy has an extremely open, honest and clear approach to discussing aspects of the individual patient’s health that are not easy to discuss. This allows the patient to feel their case is being carefully monitored, considered and options, going forward are shared and discussed with them. This surgeon engenders great trust in his review of information, liaison with others specialists, communication, surgical treatment and overall management of the individual patient’s case.

Weymouth Street Hospital

Breast Surgery, Obstetrics & Gynaecology, + 12 more

I am so thrilled with my experience at Weymouth Street Hospital, London, after having had cataracts removed in both of my eyes, by Mr Hove of Blue Fin Vision. I can see clearly now, both distance and close up, reading, computer etc, etc.. ; no need for any glasses. Mr Hove is truly amazing - so caring, kind and professional. He explained everything to me in my assessment on Monday 8th December, in Chelmsford and actually had the operation in such a short time - Thursday 11th December! I am a new person now ! Doctor Carlos, the anesthetist, was also so kind and caring. I felt thoroughly at ease for my operation. Many, many thanks to everybody, including the kind nurse. My husband and I were both given a delicious meal afterwards, which was really appreciated - so welcome. Thank you very, very much for everything, everybody

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

There are only good things to be said about Vermillion. From the friendly welcome on reception on my first\every visit, through the countless appointments with orthodontics, prosthodontics, hygiene and x-ray, everyone and everything was spot on. The coordination and communication between the different departments through the course of my 17 months of treatment was super professional and the outcome is nothing sort of exceptional. Special shout out to Chris for getting my teeth in fantastic shape for the prosthodontics and to Photini for the wizardry she demonstrated with the rebuilding work. I was honestly lost for words when I seen my renovated smile for the first time. Additional thanks to Michaela in hygiene for the whitening, to dental nurse Lucy and to Rachael and Gemma for coordinating it all.

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Mrs Rachel Sherriff

Acupuncturist

I’d felt very lost before coming to the Fertility Suite with the frustration of not understanding why we weren’t conceiving with our second child and also experiencing loss. The fertility suite was amazing. I have Jen for my treatments who is so wonderful. I’m feeling such a massive difference both physically and emotionally since I started treatment and it turns out I have a thyroid issue which may be the cause of everything. It was Jen who noticed the signs and pushed for me to have it checked. Thank you to the fertility suite for holding my hand through all of this and for your advocacy. I wish more women knew about this, it fills such a gap in the fertility world.

Deben Private GP Services

General Practice (GP)

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful and attentive follow-up, and an appropriate referral arranged swiftly. The doctor listened closely, showed genuine empathy, and took time to understand how the symptoms were affecting overall wellbeing. There was no sense of being rushed, and everything was explained clearly and calmly. Overall, Deben delivered a supportive, patient-centred experience - calm, kind, and reassuring from start to finish.

Mr Evangelos Tsialogiannis

Orthopaedic Surgeon

A professional who is very easy to talk to. No airs or graces or arrogance here whatsoever. He examined my knee and was happy to give a realistic recovery time from total knee replacement surgery. At the same time he encouraged me to return to driving, whilst congratulating me on obvious efforts to adhere to the absolutely vital exercises I had stuck to both before and after surgery. I came away positively spurred on by this consultation today. I had been in skilful hands for this surgery. His Team also deserve a mention and praise. Leadership - so important.

The Forbes Clinic

Allergy Medicine, Holistic Therapy, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Mr Prashant Purohit

Obstetrician & Gynaecologist

Dr Prashant Purohit was absolutely lovely, I was made to feel at ease as soon as I walked in, which was important to me for a procedure of this nature, as I was slightly anxious. I did a HyCoSy, results were both immediate and greatly reassuring, carried out incredibly gently and with superb expertise, sensitivity and empathy. I greatly appreciated being given time to feel better after the catheter was inserted before proceeding to the next step. Thank you very much Dr Purohit.

Mr Jan Marciniak

Orthopaedic Surgeon

Mr Marciniak is so positive with a wonderful bedside manner. I saw him recently after a total hip replacement and couldn't thank him enough for giving me my life back. I can now play with the grandchildren, walk comfortably without pain meds, drive and generally enjoy life again. So much admiration for the work of this wonderful surgeon.

Dr Ralph Rogers

Sport & Exercise Medicine Doctor

Great doctor, very practical and getting straight to the root cause. Dr Roger’s is more interested in helping you with your pain (or medical issue) than recommending unnecessary tests if not needed. Holistic view and cares about patient’s care and wellbeing! Would highly recommend

Mr George Spink

Neurosurgeon

Highly recommend Mr Spink, I had PLIF surgery after 2 years of constant pain and after 4 months I am completely pain free and back doing my activities. Mr Spink professionalism and compassion are outstanding I was informed on every level and felt at ease at all times.

Mr Thomas Barreto

Osteopath

Thomas has provided excellent care and support in resolving an ongoing lower back pain issue and has also helped immeasurably in improving my overall mobility and physical condition. First rate care from an affable professional.

Mr Vamsi Velchuru

General Surgeon

He has always been extremely professional while also personable and kind. Explains any questions I may have and goes further to give helpful suggestions. A truly nice experience and person to have helping with my health.