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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Senthurun Mylvaganam

General Surgeon

I cannot recommend Mr Senthurun Mylvaganam highly enough. From the very first consultation he took genuine time to understand my goals, concerns and expectations, and made sure I fully understood every option available. He talked me through implant types, sizes and shapes in a way that was clear, calm and never overwhelming, always centring the conversation around what I personally wanted to achieve. His manner was incredibly gentle, kind and reassuring, while still being honest and informative throughout. I did change my mind a few times regarding size, but he always made time to speak with me about it and ensured that it genuinely felt like my decision — offering expert guidance without ever making me feel pressured. He also mentioned to me that I can come back after my final appointment if I had any further questions or concerns, which really showed how much he cared about my confidence and comfort. In the end I haven’t had a single issue at all. I never once felt rushed, and I left every appointment feeling supported, listened to and completely at ease. It is rare to find a surgeon who combines such professionalism with such warmth, and I am so grateful to have been in his care.

Dr. Gurleen Bhatia

Psychiatrist

Dr Bhatiais an exceptional psychiatrist. She truly goes above and beyond for her patience. From the very first appointment she made me feel comfortable and understood. Herapproach is compassionate professional and highly personalised ensuring that every treatment plan is tailored to my needs. She listens attentively explains options clearly and provides unwavering support throughout the process. Thanks to her guidance I have experienced significant improvements in my mental health and overall well-being. I wholeheartedly reco mmend Dr Bhatiato anyone seeking expert empathetic psychiatric care.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My recent visit to the Fortius Clinic for removal of stitches and a post operative assessment was short, on time and to the point. On arrival, as always for previous appointments, the reception staff were briefed and I was immediately sent to the correct location, waiting time in a comfortable environment was minimal before being called in to see my surgeon, Mr Houlihan-Burne. who took the time to answer a few questions. and assure me that should there be any future queries or worries, he & his staff were always available. Many thanks

Mr Seb Sturridge

Orthopaedic Surgeon

I have recently completely recovered from a hip replacement operation and found the experience excellent from the original consultation to the successful recovery . My expectations were exceeded in every way from being able to complete my first steps 5 hours after surgery and being discharged from hospital within 24 hours. To achieving daily improvements in mobility, good sleep and little pain discomfort with no use of crutches around week 6. And all I have to show for it is a 4 inch scar! Many thanks Mr. Sturridge

Mr David Roberts

ENT Surgeon

Mr Roberts has always been professional, empathetic and honest when engaging with our teenage daughter. He discusses his views with her confident in her maturity, is clear in his advice and ensured that she understood the potential risks and challenges of further nasal surgery while reassuring her about his long experience in this field. Our daughter trusted and liked Mr Roberts from the day she met him and the results of the surgery have been beyond all our expectations.

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

The Inverness Outpatient Centre itself was excellent — clean, well organised, and very welcoming. From reception to clinical staff, everyone was extremely kind, professional, and helpful, which made the whole visit smooth and stress-free. The staff were attentive and friendly, creating a calm and reassuring environment throughout. Overall, a fantastic facility with extremely good staff, and I couldn’t have asked for a better experience.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

From the moment I saw ,Mr Abdulsattar he put me at ease He explained everything in a way I understood. On thd day of the operation I was nervous as to be expected. But again I was felt at ease from Mr Abdulsattar & his team. My knee has healed well , & I am walking & bending my knee. So much better than before the operation I have been given my freedom of movement again & can now walk without pain Thankyou Mr Abdulsattar

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The entire Delamere team have been caring, focused and attentive. The recovery program has been detailed and aligned to my specific needs. The facility is exceptionally well looked after and the accommodation is superb. The net result of all of these factors has allowed me to focus on my recovery to the exclusion of everything else. I would strongly recommend Delamere to anyone looking to recover and rebuild their lives.

Dr Alex Cappai

Psychiatrist

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

Mr Spencer Hodges

Oral & Maxillofacial Surgeon

Extremely professional, friendly, and thorough service. Dr Hodges has been great every step of the way in the process of my wisdom teeth removal. He explained things in a way that made sense for me and advised me on my options for surgery. Before my surgery, the nurses gave rave reviews for Dr Hodges work and assured me I was in the best of hands. I would 100% recommend Dr Hodges for any oral surgery you may have.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

The doctor and nurses here are very kind and really helped me during a nerve wracking procedure that I was highly anxious for. I do think given how much we pay for these appointments, that the facilities could really use a revamp. It fees tired and dated in the common areas and the toilets were not very clean. On top of that, you can never find a parking spot, which adds extra anxiety to pre appointments.

Mr Rajpal Nandra

Orthopaedic Surgeon

I had a really positive experience under the care of Mr. Nandra. Everything leading up to the surgery and post-operatively was explained in detail and I feel I was always part of my decision making. I had a very successful surgery which has given me the ability to get back into running, for which I am currently in training for London Marathon. This is down to the great job Mr. Nandra performed.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

I was very impressed with the professionalism of all staff and their efficiency. The whole visit was complete in around 3 hours but at no time was the procedure rushed or carried out without having been well explained in advance. I would highly recommend the hospital and Professor O'Donnell and wish to thank him and his colleagues.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

“I’ve visited Nuffield Hospital on several occasions and have had procedures there. The experience has always been excellent. Everything runs very efficiently, and all the staff — from the car park team, nurses, receptionists to the consultants — are friendly, professional, and supportive. I wouldn’t go anywhere else.”

Newmedica Plymouth

Ophthalmology

I couldn’t have wished for a more caring and helpful team who carried out my cataract removal surgery. From the receptionist to the consultant they all made me feel reassured, which was much needed as I was very apprehensive about the operation. I’m happy to say it all went smoothly and I’m so pleased with the outcome.