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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I travelled by car from the north west to the Kingsbridge Diagnostic Centre, tucked in behind the Kings Hall. Parking was difficult to find, and as the letter instructed me to arrive 15 minutes early, I anxiously clambered out, leaving my husband to park the car while I located the building and the correct floor. The reception staff were mediocre at best, though I did manage to get checked in. Once called through, the procedure itself was completed and an outcome provided. However, the consultant was abrupt and condescending. While I appreciate that private healthcare is under pressure due to NHS waiting times, this is not the standard of service I would expect for something I am paying for. The assistant involved in the process appeared either tired or lacking job satisfaction in their role. Altogether, the atmosphere was dispiriting, and I could not wait to leave the building and be on my way.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Couldn't fault the hospital at all. It is clean, and a very welcoming environment, but of course is absolutely down to the people that run it. Every single member of staff I came across - whether in my pre op assessment appointment, or during my surgical visit - was incredibly kind, patient, and so easy to get along with. I have had few good experiences when it comes to hospital visits, but the two times I've been at The Lister Hospital, I have spoken to and laughed with so many workers. My nurse Rasheed was an absolute gem, and was brilliant with my family when they came to the room after surgery. Whether it was the nurse that helped me to the loo, the people on reception, the physio - every single person I interacted with made it such a calm and positive experience, their kindness will stay with me so thank you very much

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Dr Debi Ray

Paediatrician

Dr Ray is warm, patient, knowledgeable and kind. It was our first consultation and she made my son feel so at ease. Dr Ray took the time to listen and clearly explain everything to both my son and I. She has such a calm and considerate approach, and was easily able to communicate to my son in such a kind and comforting way. I couldn't have asked for a better, more engaging, skilled and caring Doctor. I wholeheartedly recommend Dr Ray and am very grateful to her for making the consultation such a positive experience for my son.

Mr Stuart Gould

General Surgeon

I am totally in awe of how I was managed under the expertise of Mr Gould. I came to him with a gut problem not actually understanding my problem and by the time he has explained things to me I knew what the problem was. My issue somehow manifested to be even worse and he took care of all matters relating to it including the surgery and after surgery care. Always had a listening ear. I can't thank Mr Gould enough for everything. My experience was more than a 5 star one and I am grateful to God that I met Mr Gould.

Miss Cheryl Lobo

Breast Surgeon

Miss Lobo has been nothing short of exceptional with me, every step of the way, during the most challenging time in my life. She made sure I got the full diagnosis incredibly quickly, referred me to the best oncologist immediately so I could get my treatment plan, reassuring me I was in the best hands. Post chemotherapy she then operated on me, and the result - aesthetically as well - is simply outstanding. She is both a consummate professional and a very caring person - anyone under her care is lucky.

Mr Ramu Muniraju

Ophthalmologist

I had two procedures at Ashtead Hospital and both were very good. Timely, calm, courteous and considerate. My only suggestion is that the need to wait about an hour for the pupils to dilate was not explained in the booklet. I knew second time around but found the wait on the first occasion slightly frustrating - simply because I wasn't expecting it. Otherwise, very good indeed.

Dr. Asadur Rahman

Dentist

My daughter and myself go for regular check ups throughout the year and also some emergency appointments. Dr Asadur Rahman is always welcoming and polite. He always greets us with a smile and makes us feel relaxed, welcomed and comfortable. His treatment room is clean and tidy. I would definitely recommend Dr Asadur Rahman to my friends and family.

I visited this clinic as I had terrible sciatica down my right leg and lower back pain. The osteopath was brilliant. Very helpful, knowledgeable and I have had 3 treatments so far and seen a huge improvement in my symptoms. I am back at work and able to enjoy life more. Thank you Mark for your treatments. I highly recommend this practice.

Dr Richard Hull

Nephrologist

Dr. Richard Hull is the BEST doctor. He has made me well again! He has thoroughly with the utmost patience explained my vasculitis condition to me. I am so grateful for his help. When I first saw him I could not even walk. I am so much stronger now and walk a lot very day. I recommend him to everyone in need of excellent medical care.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Lovely place. It felt calm and reassuring as soon as you walk into reception. Greeted with a smile at reception and this continued throughout the whole process from the lady who provided tea, the nurses, the anaesthetist and the porter. Everyone went out of their way to be helpful and positive with a splash of humour inserted. Thank you

Mr Dan Shaerf

Orthopaedic Surgeon

Mr Shaerf was warm, professional and thorough. Could not have wished for a better experience! My son (age 14) felt completely at ease, and Mr Shaerf expertly assessed the problem clinically, and performed meticulous examination. We felt utterly cared for, and in a secure position to understand next steps. Thank you Mr Shaerf!

Dr. Nilesh Pareek

Cardiologist

I always walk away reassured by Dr Pareek primarily because of how he demonstrates his knowledge and expertise and applies it to my situation. As such I am confident that I am receiving the best care possible that is science and evidence based. Dr Pareek is also kind as evidenced by his approach and care during consultations.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

I popped in on the of chance looking for some advice and Claire was really helpful and had a look at my ear for me on the spot. Gave me advice on how the clear my ear as it has been feeling ‘full’. Always a good experience in the clinic and the staff are very friendly and helpful

Anglo European Clinic

Psychiatry

I have monthly phone appointments with Dr Umoh. He’s consistently thorough, clear, and easy to speak with. The calls are well-structured and genuinely helpful. I recently had some medical changes and he was able to accommodate me at short notice, which I really appreciated.