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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Miss Zahida Saad

Breast Surgeon

I had the privilege of being under the care of Dr Saad, Consultant Breast Surgeon, and I cannot speak highly enough of the exceptional standard of care she provided throughout my treatment journey. From our very first appointment, Dr Saad showed a blend of clinical expertise, empathy, and genuine warmth. She took the time to understand my fears and never once dismissed them. Instead, she talked me through each procedure with clarity and patience, helping me work through my anxieties in a way that made me feel informed and supported. One of the things I appreciated most was her commitment to ensuring I never had to wait longer than necessary for answers. She arranged tests promptly and worked closely with other departments to fast‑track appointments wherever possible. She was also incredibly flexible, coordinating everything around my work schedule so that the process felt manageable rather than overwhelming. Dr Saad built a wonderful rapport not only with me but also with the family members who accompanied me. She made us all feel welcome, encouraged open conversation, and created an environment where concerns could be shared without hesitation. Her friendly disposition and great sense of humour meant I genuinely looked forward to seeing her — something I never expected to say about medical appointments. Her thoroughness was exceptional. When an initial ultrasound didn’t match her own clinical findings, she didn’t simply close the case. She pursued further investigation to ensure nothing was overlooked, and that level of diligence gave me enormous confidence in her judgement. She also made sure I had full access to my results, providing printed copies and emailing them to me so I could review everything afterwards. It was clear she wanted me to feel informed, empowered, and in control of my own care. I would wholeheartedly recommend Dr Saad to anyone seeking breast care. I felt heard, respected, and genuinely cared for at every stage. She is an exceptional surgeon and an exceptional person.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

I feel very lucky to have had Mr. Vemulapalli as my orthopaedic surgeon. I broke my tib/fib and ankle in August 2023 and didn't feel listen to with my previous consultant. I had a completely different experience with Mr. Vemulapalli as he listed and understood everything I said and acted immediately. Fast forward to feb 2026 after having surgery in December, I am now on the road to full recovery after thinking for a long time that I would be disabled. I have the utmost respect for Mr. Vemulapalli and would recommend him to all my friends and family as he leaves no stone unturned. He is simply the BEST and I am truly grateful to him for everything he has done.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Mr Hisham Hamed

Breast Surgeon

I have been under the care of Mr Hamed since being diagnosed with breast cancer in 2013. Mr Hamed is undoubtedly one of the nicest medical professionals I have been in contact with. He is caring, considerate and above all a real gentleman who listens to his patients concerns and gives them the reassurance they need to hear in sometimes quite difficult circumstances. I continue to see Mr Hamed for my yearly mammograms and follow ups which always makes me extremely anxious for the results, but I know I am in good hands with the best! Thank you Mr Hamed.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

This hospital is pleasant to attend. It is clean- including the bathrooms and baby changing areas which are spotless. There are several small but well stocked indoor play areas for children which make a huge difference when entertaining them between appointments/ diagnostics. The on-site cafe is welcoming and extremely reasonably priced. Staff are always friendly and look happy to be there. Most importantly, appointments run on time and there is ample free parking on site.

One Ashford Hospital

Audiology, Cardiology, + 22 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Joint Reaction

Orthopaedic Surgery

Mr Mark Thomas was professional, thorough, and reassuring. After waiting over a year for an explanation for the pain my husband had been experiencing, Mr Thomas took the time to carefully examine his back and legs and provided a clear, detailed explanation of the findings. Richard felt listened to and finally understood what was causing his pain. We are very grateful for his expertise and compassionate approach.

Mr Praminthra Chitsabesan

General Surgeon

I met with Mr Chitsabesan on the 12 Feb 2026. I talked him through my history of the issues I have been having he examined me and then he talked through we he thinks is going on. We then discussed what the best form of action would be and he gave me some exercises and advice for certain scenarios. He then said we will meet again in a couple of months to discuss how it’s going.

Dr. Dev Srinivasan

Oncologist

I have found Dr. Srinivasan from our first meeting to be kind, caring and explaining thoroughly my condition. The hoped for outcomes and how he hoped to achieve these. He has always time to answer my many questions. I think what impressed me most, was how quickly I was slotted in to see him on two occasions post treatment when I was having problems to discuss and advise.

Mr Ankur Shah

General Surgeon

Mr.Shah is a brilliant consultant. Today's follow up appointment went really well.He explained everything in great detail,showed my images of my procedure which was completed 4 weeks ago.I have made a full recovery,which was quick and painless.He went above and beyond to make sure my surgery was successful ,as there were a few problems encountered. Thankyou very much.

Mr Parag Jaiswal

Orthopaedic Surgeon

I had hip replacement surgery in November with Mr Jaiswal, having had 2 years of constant pain. I had my surgery at the Royal Free Hospital and had a very positive experience, the medical staff were very experienced, professional and supportive. I can definitely recommend having surgery with Mr Jaiswal, I am now pain free and back to exercising.

Mr Matthew Oliver

Orthopaedic Surgeon

I found Mr Oliver very professional and he explained the procedure honestly and gave the positive and negatives of the outcome of the injection. Throughout the procedure he explained what was going on and warned me that the initial local anaesthetic needle may sting. I am very satisfied with his consult and treatment on the day of procedure.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.