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Dr. Lorraine Kemp

General Practitioner

As a business owner and mum of 2 it is vital that I keep operating as close to my A Game as I can. As a result I have been trying to find both the optimal HRT for me personally - and also the best provider/ clinic I can find. I started with the NHS and my local doctor which quickly didn’t feel bespoke or targeted enough for my hormonal needs or personalised in the approach. I then registered with an online menopause clinic and worked thru them for over a year. The HRT felt much better however it was a logistical challenge. HRT was sent thru the post and took 2 weeks to arrive. If you missed/ had to reschedule an online appointment/ blood test (which with a business and kids happens regularly) it had ramifications so I would find myself running out of HRT with a 2 week stretch ahead of me. This just didn’t work with my job where I am client facing and needing to know that I am feeling grounded, confident and not overwhelmed / severely anxious. Another problem I found was that the online clinic wasn’t conferring with my NHS doctor so my records were not up to date which felt concerning. I have private health and know how close the private doctors work with the NHS so this raised alarm bells to me. It was in one of these periods when I was about to go into a work trip with no HRT that in my desperation I saw an advert for Dr Kemp. I booked an appointment with her and the process felt so personalised and easy. The consultation was surprisingly in depth (much more so than the online clinic). I realised after the consultation the importance of working with a medical professional who can take a holistic view of your health as a female - not just focussing on your hormones. I realised during the call that I was behind on my mammogram - and also have since the call booked myself in for therapy in the advice of Dr Kemp. She asked for a blood test - and prescribed a new variation of HRT with clear instructions on how to use. The prescription was emailed direct to me within a few hours and I could use my local chemist to action it. This felt so liberating being able to pick up within hours as oppose to waiting for a few weeks. Dr Kemp sent me the notes from our conversation with her suggested next step actions - which prompted me to both book the mammogram and therapy. And has checked in a number of times since. She also sent a letter to my NHS doctor and logged both the recommendations and HRT prescription. As a result if I need some urgently and I can’t contact Dr Kemp I can now go direct to my NHS doctor and ask them to prescribe. I feel I have finally found the set up and professional I need to be able to navigate myself through the perimenopause and menopause whilst maintaining the responsibilities I have in my life. I’ve realised how anxious I have been previously not feeling like I have a medical professional and HRT available to me - and I feel so relieved that I’ve been able to find the set up with Dr Kemp. No matter what the menopause continues to bring up/ throw at me I know I can face it head on - with my optimum health and mind set - with the advice of Dr Kemp helping me maintain my emotional and physical strength.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Colicci Aesthetics

Cosmetic (Aesthetic) Medicine

Giacinto is by far one of London's most skilled aesthetic nurse practitioners. Having worked for a group of plastic surgeons in the past, I received my 1st ever botox & fillers treatment on my 50th b'day from a leading Consultant, Plastic & Reconstructive Surgeon, Ms Effie Katsarma. After I left the hospital/ industry, I was eager to find an aesthetic nurse practitioner who could maintain her high standard of work. My research eventually led me to Giacinto. I'm particularly fussy & wanted a medically qualified & skillful aesthetic nurse with a keen, creative eye. I knew instantly Giacinto was exceptional. He has been maintaining my ongoing botox requirements for approx the past 7/8 yrs. I've also recently had profilio & fillers for the 1st time at his Harley St practice. He never tries to upsell, is highly knowledgeable & always achieves a fantastic aesthetic result (no bruising!). He is an absolute pleasure to deal with, I trust him implicitly & wouldn't dream of going to anyone else... I highly recommend him.

Mr Hugh Jewsbury

Ophthalmologist

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Mr Nicholas Morgan

Orthopaedic Surgeon

I have nothing but praise for Mr Morgan and his team. He is the ultimate professional. I had double knee replacement surgery just over six weeks ago and yesterday was signed off by both Mr Morgan and the physio. This is normally done at about twelve weeks. I took my first drive today and cannot feel better. Mr Morgan gave excellent advice, bringing to my attention that physio exercises must be adhered to, and he was right. I must commend everyone on his team, especially Mr Woolf his anaethsetist who had to deal with my intolerance of opioids. With very grateful thanks, Sandi J. .

Ms Eleni Mavrides

Obstetrician & Gynaecologist

Having had my son born at Portland hospital, the experience had been amazing, I was well look after by Eleni Mavrides our consultant! Our son was a miracle baby after a failed IVF and being an older mother, Eleni has been the most amazing, Kind and the most efficient consultant l have ever met! Her warmth and kindness has been exceptional. My surgery went very smoothly and she performed the surgery with excellent care and fantastic professionalism! You would be very lucky to have her!! She is a five star human being!

Mr Sanjay Verma

ENT Surgeon

I recently had a procedure done by Mr. Sanjay Verma and his team at the Nuffield Hospital in Leeds, and I couldn't be more pleased with the experience. The care I received was exceptionally professional, and the whole team made me feel at ease throughout the entire process. The procedure itself was carried out efficiently and with great expertise. I would highly recommend Mr. Verma and his team to anyone in need of ENT services. Once again, thank you.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Mr Ganapathy Dhanasekar

ENT Surgeon

Very Realistic doctor. I had undergone the Rhino-Septoplasty procedure and multiple times Mr Ganapathy Dhanasekar made everything clear to me - Ensuing pain post-surgery, not to expect my nose to fully straight, alongside other things. Despite these warnings, the procedure was successful and I experienced very little bruising, issues, or pain. I can also confirm my septum is straight and nose is very straight and aligned on my face. Thank you.

Mr Gidon Ellis

Urologist

I really appreciate Mr. Ellis taking time to explain in details the benefits and risks assocociated with each procedure even for risks that have only a 1% chance of happening. He also in my case explained his efforts to see that even the 1% chance of risks do not happen. I also appreciate his follow up skills after the procedure. I know that medical staff are very busy but that does not deter him from doing detailed follow-ups.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Ms Alison Luther

General Surgeon

I cannot recommend Dr Luther highly enough! From the moment I walked into her treatment room, I felt welcomed and valued. She took the time to listen to all my concerns, demonstrating genuine care for my well-being. Her holistic approach to assessment was refreshing. Dr Luther's expertise and compassionate demeanour made my experience truly exceptional. She provided clear explanations. I had every confidence in her.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Platinum Medical Centre

Cardiology, Imaging (Scans), + 7 more

For a place that nobody hopes to ever need to go to, it is a very nice place. I’ve had a few visits. At the Breast Centre, everyone I have seen has been very nice & professional, especially Ms Lobo & Ms Patel. A very special thank you to Alina who has explained everything so clearly , who checks in regularly to see if I’m okay & at the end of the phone if I need her. Receptionists very friendly too!

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

I attended the clinic for an MRI in November. Being claustrophobic it was very stressful for me. However the staff were all so pleasant and calming, taking their time to explain everything to me. In particular I’d like to thank Kirsty,Caitlin and Eleanor for making it such an easier experience than anticipated. Thanks to all staff, I’d definitely return if I had to 😊

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

I was extremely impressed and satisfied with the overall care and treatment I received at LBH. The surgeon was magnificent and so was the nursing staff. I was well cared for from the reception and portering service to the whole clinical team to catering. It was a wonderful experience and I would certainly recommend having treatment at London Bridge Hospital.