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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Mr Asif Z Khan

Orthopaedic Surgeon

My experience from my first consultation all the way through my surgery, to my follow up consultation after surgery, has been absolutely amazing. I have felt valued, understood and treated with the upmost respect. His friendly charismatic persona is calming, reassuring, while maintaining his professionalism. I have over the years had a number of consultations regarding surgical procedures and I can say without any doubt that this experience far surpasses any other experience. I have been fully informed throughout, leaving me without any need to ask further questions. Furthermore, his thoroughness, attention to detail in terms of ensuring I have understood is both refreshing and reinforcing for my understanding. Therefore in my opinion Mr Khan’s duty of care goes far above and beyond. I cannot say my praises enough and hope that what I have said reflects this.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Midlands Women's Health

Obstetrics & Gynaecology

My first visit was a very positive experience. The clinic was well presented, and I felt comfortable sitting in the waiting area prior to being called in. All staff members were polite, kind, and respectful during every interaction. When I entered the consultation room, I initially felt nervous; however, this quickly melted away as I was put at ease through warm and engaging conversation. I felt treated as a human being, not just a patient. The doctor ensured I was comfortable throughout the consultation and explained everything clearly and thoroughly. I am genuinely pleased with the outcome of the appointment, as I now have a better understanding of what is happening with my body and feel empowered to seek further support to improve my health and wellbeing. Once again Thank you!.🥰

Mrs Sandra Cohen

Nutritionist

I was referred to Sandra by my consultant regarding my hormonal imbalance, having expressed that I wanted to do more not only for my current well-being but also for my long-term health. Working with Sandra has been absolutely incredible. Her holistic knowledge and the way she applies it in practice have been truly transformative. The adaptive protocol designed for me has been gradual, deeply receptive to my individual circumstances, while also being highly effective. I have truly felt supported every step of the way. After every session, I walk away with a greater understanding of my body, my health, and myself as a whole. I can honestly say I have benefited in far more ways than I ever imagined from working with Sandra, and I’m incredibly grateful for her guidance and expertise

Mr Issaq Ahmed

Orthopaedic Surgeon

From my initial assessment appointment Mr Ahmed made me feel at ease & really listened to my views & limitation the knee pain was having on my life.Through out the level of communication was personal & helped lessen my anxieties.My admission & experience right from prep for the operation, in particular the anesthetist approach helped me relax.The whole team supported me through recovery.Discharge,follow up calls from Mr Ahmed & the distinct almost immediate improvement have helped me engage in my own rehabilitation programme.My 6 week review showed the results of the operation were successful & I have regained stability in my knee .It has been life changing,allowing me to focus on my next life stage Thank you all !

Dr Gary Wright

Cardiologist

From the initial consultation Dr Wright explained my condition and the treatment options in the clearest terms. On the day of the procedure he explained very clearly what was going to happen from start to finish which allayed any stress I might have had and put me at ease before the operation. The procedure could not have gone any better from my perspective and post operation I had no pain or discomfort whatsoever. My wounds were tiny and healed within days. All of this I put down to Dr Wright's skill and expertise. I have no hesitation in recommending him.

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

Dr Kamlesh Mohan

Respiratory Doctor

Dr Mohan has taken time to explain everything to me clearly,honestly and in the most professional manner. He has gone our of his way to ensure I have been seen to quickly organising further tests quickly which meant I have not been left worrying about the outcome for longer that necessary. He has guided me clearly through every process at every stage. He has shown empathy and I can't thank him enough for the way he has dealt with me. A true example of the way the health service should be.

Mr John Ferris

Ophthalmologist

This is the second cataract operation I have been through with Mr Ferris. The first some three years ago and now on my left eye in December 2025. On both occasions Mr Ferris treatment was outstanding. While he is extremely professional, his manner is also reassuring and straightforward. He explained my options regarding lenses very clearly, also what would happen during my surgery. His online videos were particularly helpful as I was able to view these before our initial meeting.

Dr Edward Petzer

Cardiologist

My help and treatment from the Cardiac Care team has been prompt, efficient and put my mind at rest. The care at Kims is more akin to a 'family doctor' which we were lucky enough to have in our youth where you are treated as an individual person rather than a statistic. I cannot recomment it highly enough.

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

The consultation with Dr Latthe exceeded my expectations. She was knowledgable, caring and pro-active. At the follow up appointment to discuss the diagnostic test results, Dr Latthe listened to my concerns and advised the best options for me giving guidance on how I should proceed, which was very helpful.