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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Jaroslaw Krupa

General Surgeon

I underwent a complex mastopexy and augmentation with Mr Krupa, and I honestly couldn’t be happier with my experience or my results. From my very first consultation, Mr Krupa was kind, thorough, and incredibly reassuring. He took the time to explain the complexity of my case, set realistic expectations, and answer every question in detail. The level of care I received before, during, and after surgery was outstanding. Mr Krupa and the Nuffield team were professional, compassionate, and attentive throughout the entire process. Especially as I experienced a slight complication with a rash after my dressings were removed, which was dealt with extremely swiftly and put my mind at ease. Given how complex my surgery was, the results have exceeded my expectations — and while still in the early stages (4 weeks post op) they look natural, balanced, and beautifully done. I am extremely grateful for Mr Krupa’s skill, precision, and genuine care. I would highly recommend him to anyone considering breast surgery, especially if your case is more complex and you want to feel completely confident in your surgeon.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a meniscal tear repair on 20th January. I am really disappointed and dismayed with the conflicting advice I was given regarding physiotherapy. An hour prior to surgery, Brad the physio told me I would be fully weight bearing after the operation. After the surgery a different physio told me I could not weight bear for three weeks and had me up and about practising walking on crutches. She also put a leg brace on my leg which was locked. I wasn't told to unlock it. Therefore for 2 weeks post surgery I wasn't weight bearing and movement in my knee was restricted totally. Today I had my stitches out and my first physio session. Physio told me I should have been 50% weight bearing straight away and that my leg brace should have been unlocked to allow some movement. So three conflicting pieces of advice. I am really unhappy.

Mr Tim Bracewell-Milnes

Fertility Medicine, Obstetrician & Gynaecologist

I initially contacted Dr Tim feeling very unsure about the process of egg retrieval and freezing. From the outset, he was extremely approachable, friendly, and reassuring — it never felt like a formal or intimidating doctor’s appointment. He took the time to explain everything clearly and I particularly appreciated his personalised approach; he genuinely remembered our case and circumstances, which made the experience feel very individual and thoughtful. He was never pushy, which built a great deal of trust. His guidance gave both my partner and me real peace of mind and clarity on how to proceed. We later went ahead with the procedure at the Lister, where the team were excellent, and I had very positive results from just one cycle. I would highly recommend Dr Tim as he is knowledgeable and genuinely cares for his patients.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Mr Jayanth Paniker

Orthopaedic Surgeon

Mr Paniker was excellent! Prior to my operation he explained the process to me, so I fully understood what to expect. My operation was successful, Mr Paniker did an amazing job and has given me back full use of my hand. Post op, he has told me exactly what to do to keep my fingers fully functional. From my first appointment, I have been put at ease and had everything explained to me. I was very nervous about my operation, but felt reassured by my surgeon's kindness and understanding. I feel very grateful and lucky to have been allocated Mr Paniker to take care of me.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Mr David Bell

Neurosurgeon

My surgery has been so successful I can now walk steadily and much further, for several miles without pain. Mr Bell is very patient and communicative, I had plenty of time to ask questions in clinic. My other, milder narrowing at L4 is being managed conservatively and I can rest assured that it will be operated on only when it becomes absolutely necessary. My quality of life has improved tremendously and the doctor in my family has nominated Mr Bell for a greatly deserved award.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Professor Howard Branley

Respiratory Doctor

I was referred prof. Branley for possible sleeping disorders. Prod Branley walked me through all the aspect of what could be the reasons for my issue. He also asked a lot of questions about myself and my daily routine to get a full medical profile. He explained certain terminology and made some suggestions. I definitely would recommend him if you may have sleep disorders.

Dr. Michaela Patel

Dentist

Dr Patel identified a serious issue that was caused by previous work carried out at a different practice. The issue was rectified very quickly and to an excellent standard. Every member of staff that I have interacted with has been friendly, helpful and answered any questions that I had. I would highly recommend Dr Patel and the Parade Dental Practice.

Mr James Gill

Orthopaedic Surgeon

Professional care in a pleasant , welcoming and relaxing environment. Can't praise Mr. Gill enough from the operation itself to the ease of recovery thereafter. He's highly skilled at pain management to the extent that I was actually looking forward to the same op on my second knee after such a successful, easy recovery with the first.

Miss Manou Manpreet Kaur

Obstetrician & Gynaecologist

I had an excellent first consultation with Miss Kaur. She is gentle, knowledgeable and really easy to talk with I deal with multiple health issues and she has been able to give me a plan to follow and peace of mind. She is an outstanding professional in her field of expertise. Highly recommended.