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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Divyang Shukla

Orthopaedic Surgeon

Throughout my nursing career I have worked with many consultants in both the public and private sectors, I was exceptionally disappointed in the lack of care, compassion and empathy I was shown during my appointment! * He shook the previous patients hand, he did not even offer his hand to me, nor did he introduce himself. * He recorded the whole consultation on his phone without asking for consent. * He didn’t undertake a thorough examination, all he did was ask me to bend and straighten my leg, pushed my knee to see where the pain was. No assessing me walking, rotating nothing. * No assessing my pain, or asking what analgesia I take. * The treatment decision was made on an X-ray which is from 2024, I had to push for him to read my MRI from Oct 2025. Which he only skim read. * Said I need to stop exercising as it doesn’t help, I need to go on monjaro (which is clinically not advised for me with a HBa1C of 26!) for weight loss, and then I need a knee replacement. Also I need to eat less without asking what I eat. * Said arthroscopy would be futile, and the meniscal tear is part of life! Despite not looking at the MRI to see the extent of the tear. I then asked about having my 33mm cyst aspirated which he said he can arrange if I want it. Which I said I do! * I was out in less than 10 mins!!!

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

The Portland Hospital truly felt like a five-star hotel combined with exceptional medical care. From the moment we arrived, everything was calm, organised, and incredibly well run, making what can be an overwhelming experience feel reassuring and even enjoyable. The facilities are outstanding, the rooms are beautiful, and the level of comfort is unmatched — but what really makes The Portland special is the people. The care we received from the midwifery team was absolutely exceptional. In particular, midwives/nurses Lucy and Anna were truly wonderful. They were kind, attentive, reassuring, and incredibly supportive, always taking the time to check in, explain everything, and make us feel completely cared for. Their warmth and professionalism made such a difference to our experience and helped us feel confident and supported every step of the way. The aftercare was equally impressive, with genuine attention to both mother and baby. Every member of staff went above and beyond, and nothing ever felt rushed. We are so grateful for the outstanding care we received and would highly recommend The Portland Hospital to anyone looking for exceptional maternity care in a calm, luxurious, and supportive environment.

Midland Eye

Ophthalmology

The cataract in my right eye, which had been quite noticeable, was operated on in the second week of November this year. The less advanced cataract in the left eye was dealt with a fortnight later. My second eye is still settling in, but my surgeon, Mr Park, appears to have produced an excellent overall outcome for me. Having discussed the options with Mr Park, I chose to have a lens in my right (dominant) eye which enables me to see at distance, whilst for the left, I have one which is more suited to closer work. I may need reading glasses for really close work, but using my computer screen presents no problem. Asking questions was encouraged and all queries were dealt with clearly. The staff, and particularly the opthalmic technicians, obviously knew what they needed to do in support of the surgical procedures and all was handled very efficiently. Special thanks to Nurse Debbie who was looking after me, a somewhat anxious patient, before and after the two operations.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Mr Humza Malik

General Surgeon

Apart from the appointment running about 30 minutes late everything was fine. Mr Humza Malik was very professional and courteous. From the minute I walked into the room he greeted me with kindness. He explained at great length what the operation entailed. He also gave me worse case scenarios so I was aware of exactly what to expect. That gave me great confidence. He asked if I had any concerns or fears which gave me a lot of reassurance that I was in safe hands. I also appreciate the fact that he thought it was important to meet his patients prior to their operation which made me feel relaxed.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

Had the most amazing time at Abbington House, was exactly what I needed. Was immediately made to feel welcome by staff and clients, everyone has been so warm, friendly and non - judgemental. Food was excellent and the chef Marion was amazing at catering for everyone’s individual needs. I’ve gotten so much out of the groups and one on one sessions. After 28 days I feel like I have been given an amazing framework to take with me on the outside and have met a community that will stay with me throughout the rest of my journey. Thank you so much to everyone, going to miss it a lot

Dr. Adam Daneshmend

General (Internal) Medicine

Having been seen by Dr Neil Chapman for some time who has helped me cope with volatile blood pressure (not helped by my autonomic neuropathy), I was a little nervous at meeting his successor, Dr Daneshmend. Nurse Lucy told me not to worry; she was right! Dr Daneshmend is likewise excellent at understanding, and has furnished me with thoughtful, cogent arguments - helpful when facing doctors not so well versed in the peculiarities of my condition. - as to why my treatment is as it is.

Venturi Cardiology

Cardiology

Dr Scott Murray was clear, compassionate, and very attentive throughout the appointment. He took time to listen, asked detailed questions about family history, and did not rush the consultation. All results were explained fully and in a way that was easy to understand. He described the condition clearly, answered questions carefully, and remained professional and engaged throughout. I felt listened to and reassured. I would highly recommend Dr Scott Murray as a cardiologist.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

Nuffield Health Bournemouth Hospital

Cardiology, General Practice (GP), + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

Ms Jihène El Kafsi

General Surgeon

Ms El Kafsi was very helpful- checking my symptoms and explaining very clear details of surgery options and ordering an MRI scan for further details of the position of my gallstones. Because of this the scan also showed problems with my pancreas. She sought a pancreas specialist opinion which has, saved my life as I am now having pancreatic surgery. Very well done.

Mr Alex Digesu

Obstetrician & Gynaecologist

I will write properly when the dust has settled, but I just wanted to quickly take the opportunity to say how grateful I am to have been under your care throughout my pregnancy and delivery. Your advice and support has been nothing short of expert, and I could not have felt in safer hands. Turns out you were right all along and the section was a perfect outcome!

Mr Haresh Devalia

Breast Surgeon, General Surgeon

My visit to see Mr Devalia is on an annual basis following my cancer diagnosis in 2017. These appointments are never rushed and any concerns would always be discussed . I always feel listened to and am completely confident the support I am getting. I feel very fortunate being under the care of Mr Devalia

Mr Mustansir Alibhai

Oral & Maxillofacial Surgeon

Mr Alibhai was brilliant before, during, and after the removal of my four wisdom teeth. He was extremely empathetic and patient, taking the time to clearly explain the options and the entire process. On top of that, he was reassuring and very human in his approach. I would highly recommend him.

Dr Alastair O'Brien

General (Internal) Medicine

Prof. O'Brien was very welcoming and made sure I am at ease from the beginning of the consultation. He was very attentive to my concerns and clearly explained everything while also responding all of the questions. I highly recommend Prof. O'Brien to anyone with any liver issues.