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Mr Keng Jin Ng

Urologist

I saw Dr Ng from August of 2024 until September of 202 and so I got to know him over a long period of time. The first thing I would say is to please look around to find a consultant who will offer similar treatment to Mr Ng. I say this because Mr Ng’s fees are very high and he will not give you the tools to become medically independent. I believe Mr Ng’s approach to fees and treatment is unethical, (I will go into this later). Importantly I have now found a doctor who has given me the medical tools to treat myself in the same way Mr Ng has but for a fraction of the cost. I implore you please to not become medically and financially independent on someone who I do not believe has the patient’s best interests at heart. The treatment Mr Ng offered me: A bladder hydrodistention Followed by a twice-weekly bladder instillations with PTNS The instillations contained Ialuril, lidocaine, and sodium bicarbonate Weekly / bi-weekly urine tests to check for bacteria Costs of Mr Ng’s treatment: His fees are expensive: £520 for each instillation, and £275 for up to 20 minutes on a call, charged pro-rata afterwards. The hydrodistention and initial course of 12 instillations alone came to around £15,000–16,000. Why I believe Mr Ng’s approach to fees is unethical, and how to find the same treatment for less money as a patient: I often felt like Mr Ng cared far more about getting paid and my money, rather than my wellbeing and progress as a patient. Clear examples of this are his: approach to urine tests, and refusal to teach patients how to replicate his bladder instillations. Urine tests: Mr Ng will do a urine test with you regularly to check for any bacteria / infections. He will send the results of those tests for free to you. However, he will not tell you what the results mean / what needs to be done medically without payment of £275 for a consultation. This feels incredibly unethical. Let’s say you had an infection and required antibiotics, unless you are going to see Mr Ng again he won’t provide a prescription. Instead he will tell you to go and see your GP. This is withholding essential medical guidance and clearly crosses a line. When I challenged him on this his justification was that it was the same as paying a lawyer for their time. I disagree strongly with this. No major work is required of Mr Ng, he will already know the answer as to what antibiotic you need, and writing a prescription is what is expected of doctors. Refusal to teach patients how to replicate his bladder instillations: There were also opportunities to reduce costs for patients. He could do this by teaching patients how to self-catheterise and inject the medication of ialuril, sodium bicarbonate and lidocaine ourselves. When I asked if this would be possible he said he would not want to because: Patients might hurt themselves through catheterisation and That he wants to keep an eye medically on his patients rather than having them disappear off and do the treatment entirely themselves The first point I disagree with. Thousands of people self-catheterise everyday without any major issue. Regarding the second point, he could still require patients to check in with him semi-regularly, however his flat out refusal to let patients replicate any part of the treatment themselves feels unethical. It is difficult not to feel that the real reason was financial, that keeping patients dependent on in-clinic treatment was more lucrative. Furthermore, Mr Ng frequently leaves for weeks at a time on medical conferences, and for Chinese New Year alone he was gone for over 3 weeks. I am therefore not convinced that he is worried about leaving patients unmonitored for periods of time. If you take anything away from this: It is that Mr Ng’s treatment can be done by other consultants. I am now seeing a new urologist who has prescribed me iAluril, Lidocaine and Sodium. I can now treat myself whenever I want, and have far more autonomy as a patient. This urologist also does not try to charge me for every single thing he does, or any quick admin / questions that are reasonable to ask. I feel far more cared for and frankly no longer financially exploited. Mr Ng’s professional behaviour: I realise this review is already long. This next part details Mr Ng’s behaviour as a consultant and I have only placed it here if people are still interested in reading more about what you can expect from Mr Ng as a doctor. His attitude towards money: I really came to dislike Mr Ng’s comments towards people’s finances in regards to his treatment. For example, when first discussing costs, he joked about patients making big financial sacrifices, i.e. giving up their deposits, or talking unempathetically about how people sometimes run out of money and he has to ‘send them back to the NHS.’ These remarks struck me as unprofessional and insensitive, given how expensive his treatment was, and how desperate and mentally struggling a lot of interstitial cystitis patients are due to the chronic nature of their problem. Inconsistent time spent with patients: When I would have instillations with Mr Ng, the amount of time he would spend with me was inconsistent. The instillations took around 30 minutes (with the PTNS) and sometimes he stayed and spoke with me for most of that time. Other times he clearly wanted to be out of the room as fast as possible and would leave after 5-10 minutes. Despite this he would always charge the full £520. I do not think this was fair. Punctuality: Appointments rarely started on time. Even with a 10:00am slot, he often only arrived at the clinic after 10:00am. I once suggested booking me at 10:10am instead, but nothing changed. There were also scheduling errors, on at least two occasions, he confirmed dates, only to later cancel and tell me I had the wrong information. I did not challenge him on this as I suspected he would deny it and suggest I misheard, but it was disruptive to my work. Despite insisting patients needed constant monitoring, he frequently went away for weeks at a time, whether for conferences or personal holiday. Inability to have frank and open discussions: Mr Ng told me that he liked to be ‘challenged’ by patients however I did not find this to be the case. After I felt like my progress was stalling I said to him that our treatment felt like 'Groundhog Day', we were doing the same thing again and again with no real advancement. Rather than engaging with this concern, he seemed offended and told me I was welcome to find another consultant. I came to feel he had a strong ego, and he would become unprofessional when questioned more firmly. Unprofessional behaviour: The most unprofessional encounter came at the end of my treatment. I wanted to know whether the photos of my bladder taken from a cystoscopy were taken before or after the hydrodistention. Another urologist I was seeing for a second opinion wanted to know this, which is why I asked. I thought this would be a simple yes/no question and so I politely texted Mr. Ng, but he refused to answer and said I would need to book a £275 consultation. When I paid for an in-person consultation, he gave vague answers. He said he recorded the 'entire procedure’. I was still confused and asked further. At this point he became visibly irritated, insisted that he answer was 'very simple' and that he had explained it in 'clear English,' and implied I was at fault for not understanding. He then said I asked far more questions than other patients, which he found 'tiring.' I said I thought he was being very rude, and again he said I could find another urologist. He cut the conversation short and walked out mid-discussion. After a year of loyalty and considerable expense, being treated this way over a simple question left me stunned and confirmed that he viewed me more as a source of revenue than as a patient. It is due to this final behaviour that I have given Mr Ng such a poor rating.

Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

Living Mind

Psychiatry

I cannot recommend Mariah, Bradley, Koushiki, and Dr. Sarkhel enough. From the very first session, they made me feel welcomed, understood, and completely supported. They went out of their way to accommodate my full-time job and parental responsibilities, which made a huge difference and took so much stress off my shoulders. Every session, they made sure I was comfortable and cared for, creating a safe and compassionate space where I felt able to be honest about my struggles. Their kindness, patience, and genuine empathy were evident in every interaction, and it was clear that my wellbeing was their top priority. What also made my experience truly special was the opportunity to have thoughtful, intellectual conversations about the clinical and therapeutic field. As an aspiring psychologist myself, I found these discussions incredibly enriching and inspiring, giving me new perspectives and insights that went far beyond my treatment. The team’s ability to combine professionalism with warmth, compassion, and intellectual engagement is rare and remarkable. I am deeply grateful for their dedication, thoughtfulness, and care, anyone would be lucky to have them guiding their journey.

Dr James Uprichard

Haematologist

I have had the privilege of being under the care of Dr. Upprichard, whose expertise and professionalism in haematology are exemplary. From the initial consultation onward, Dr. Upprichard demonstrated exceptional clinical knowledge, clear communication, and a genuine commitment to patient care. His thorough and methodical approach ensured that every aspect of my condition was carefully assessed and explained in a way that was both clear and reassuring. Dr. Upprichard’s empathetic manner and attention to detail instilled great confidence throughout the diagnostic and treatment process. am deeply appreciative of the high standard of medical care and professionalism I have received, and I would not hesitate to recommend Dr. Upprichard to anyone seeking specialist haematological expertise.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

From the moment I entered the Cleveland Clinic I was aware that I had entered a centre of excellence for my partial knee replacement surgery. Mr.Dinish Nathwani put me at ease addressing my concerns and made me feel safe and secure. He set out timeliness for my goals and ambitions in regard to returning to normal fitness, which I can confirm I am achieving. I new I was in exceptionally safe hands. The whole team ie. anethiest , nurses and physio looked after me with great care. I have no hesitation in recommending patients to the Cleaveland Clinic. I would have no hesitation in recommending patients to the Cleaveland Clinic.

Candover Clinic

Dental Care, Dermatology, + 19 more

Directions to the car park should be better, ie if you put Candover Clinic in the sat nav you can't get to the patient car park for MRI without going out and sitting in traffic to get around the other side of the hospital. It could also be clearer where MRI is on the map (eg circled). It was quite confusing whether I was in the right place as was given NHS forms (is a shared NHS facility). They also told me off for not reading a leaflet but I didn't get a leaflet. The lady who completed the procedure was excellent though. Before and afterwards I felt a bit more alone and confused than at other private procedures.

Mr David Bratt

Urologist

I am writing to thank Mr Bratt for his excellent professional care and support during my TURP experience. He has veritably given me my normal active life back , so that I am now able to continue my gardening, lawn bowls and walking etc. Mr Bratt and his team went over and above my expectations and I am delighted with the success of the whole experience. He treated my wife and I with respect and friendliness giving us confidence and relief from the worry and stress. Many thanks to Mr Bratt and all your team.

John Flynn Opticians

Optometry

Have l been to many different opticians over the years, having moved around the country quite a bit. Dr Janjua was the first independent optician I have been to. To say I was impressed would be not give my experience the credit it deserves. From a very thorough eye test with clear explanations of every stage, looking for new glasses and their eventual fitting, the entire process was truly professional. If like me you are looking for a new optician, look no further.

Mr Daniel Saleh

Plastic Surgeon

From walking in and meeting Mr Saleh I knew I had made the right decision, he was so cheerful, welcoming and down to earth. We discussed every aspect of my surgery from pre, during and especially post, everything Mr Saleh spoke about was spot on, I'm now 4 month post surgery and he has changed my life for the better, he's a miracle worker I wouldn't hesitate to use him again for other surgeries, he knows his stuff 1000% and more. Thank you Mr Saleh. (my hero)

Dr David Treagus

Dentist

David was an absolute pleasure to be around. From the off, he put my anxiety at ease, answering any questions I had with total professionalism. He was funny, friendly and extremely polite - as well as totally honest, which I appreciated. He created a rapport with me so easily and I quickly felt at ease around him, and with his work. I trusted to him to do his very best job, which was a great feeling. Not to mention he has an excellent music taste, too!

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

Not a good outcome- I had lens replacement surgery in one eye earlier this year. It has left with me with blurred vision which hasn't improved after over 6 months. Be warned this is not the panacea that everybody expects. My particular lens also reduces colour saturation in natural light. Something that isn't made clear at the outset. There is a distinct difference in colour vision between the artificial and natural lens.

Ms Katie Knight

Acupuncturist

I have been having acupuncture sessions with Katie for a year now and I find the experience very healing. Katie has also gone above and beyond on more than one occasion to support me with information or additional resources relating to my fertility journey. She's very knowledgeable in that area and I feel really glad she is there to support me through a challenging experience! I do not hesitate to recommend her.

Spire Cambridge Lea Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 19 more

No one wants surgery but I can honestly say the process from start to finish with Graham has been fantastic. He went through what was needed to be done, the time scales, costs etc and fitted it in to suit me! Lorna his PA responded to messages near enough instantly. I cannot recommend him highly enough. Not that I want any more surgery, but if I did, I would not hesitate to return to GTS

Allergy Centre of Excellence

Allergy Medicine, Diagnostics & Testing, + 2 more

We are so happy with the treatment and care from the Allergy Centre of Excellence. Besides the fact the treatment feels life changing in terms of stress over our child’s allergy, the staff has been continuously kind and helpful throughout the appointments. Also the new clinic space is great. I recommend it to any parent considering allergy treatment for their kid!

Dr Shabaaz Mughal

Sport & Exercise Medicine Doctor

Dr Mughal gave me the confidence I needed to get back to running and training again. I have seen him twice now, and both times gave me care and understanding. He is attentive and gives a clear diagnosis. The rehab plan is thorough and I feel in safe hands. I would always come back with any type of injury I am so thankful I found Dr Mughal!

Mr Ali Abdulkarim

Orthopaedic Surgeon

Me Abdulkarim was very thorough and courteous every time I met him. I am extremely happy with the care that I have received and I can not fault him and his care. Sarah has been so supportive over the past year. Always on hand, there for any queries that I had. Can not fault them as a team.