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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Dr. Dipesh Mistry

Psychiatrist

Dr Mistry is a fantastic psychiatrist who has really gone above and beyond with me. Having had plenty of negative experiences with other clinicians in the past, Dr Mistry stands out as a doctor who is not only kind and compassionate, but also extremely knowledgeable and experienced. Dr Mistry has supported me through extreme grief, depressive episodes, and extremely heightened anxiety. He has a holistic approach that focuses on medication as part of a wider picture of other therapeutic interventions, and he always takes the time to explain his suggestions in detail, without instilling a feeling of any medical hierarchy. The only area Dr Mistry is less specialised in is neurodivergent conditions such as ADHD, so it would be fantastic for him to gain further training in this as neurodivergent condition can be closely linked to mental health challenges. Bar this, I would not hesitate at all in recommending Dr Mistry to others. He has been an immense help to me, and I am very grateful for his kindness and expertise.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Mr Feisal Ali Shah

Orthopaedic Surgeon

This is the first knee operation I have had and in the future my right knee will need a full or partial knee replacement and 100 per cent I would hope that Mr Shah will be the consultant. The experience was absolutely fantastic . The operation was on the 23 October 2025 and the results are wholly positive . I am back to hilly walking, gym classes and leading an active lifestyle. I have also seen an independent physiotherapist who has loads more experience in these matters than me…..he could not be more positive either re the operation all regards in terms of functionality and cosmetically and highly rates it, saying I have had a great job . He also said that my knee is in the top 1% of knee outcomes he has seen. In addition to the above my knee also bends many more degrees than pre operation and I can kneel on it .

Mr Kam Cheema

Orthopaedic Surgeon

I would like to express my sincere gratitude to my orthopaedic consultant for the exceptional care I received during my fractured fibula treatment. From the very first appointment, they took the time to clearly explain my injury, the treatment options, and what to expect throughout my recovery. Their calm, reassuring manner made an otherwise stressful situation feel manageable. The follow‑up care was equally outstanding—thorough, attentive, and always focused on helping me regain full mobility as safely and quickly as possible. Thanks to their expertise and support, my recovery has been smooth and steady. I am truly grateful for the professionalism, kindness, and dedication shown throughout my treatment. I couldn’t have asked for better care and would highly recommend them to anyone in need of orthopaedic support.

Dr Rajiv Sood

Paediatrician

Dr Sood and his team were absolutely fantastic in the care they provided my 1 year old daughter. As a qualified paediatric nurse there was nothing more I could ask of him and his team. He explained everything perfectly so that both me and my partner (who does not have a medical background) understood perfectly. He also gave us a good understanding of all our options, detailing positives and negatives of each so we could make an informed decision on our child's care. The team have excellent attention to detail when it comes to the care of children to make even the most undesirable of tasks (like blood tests) run smoothly with the least amount if distress to parent and child. Thank you so much for the care you have provided.

Miss Hui-Ling Kerr

Orthopaedic Surgeon

When I was referred to Miss Kerr I had little hope of a positive outcome however from the first consultation I was given clear information on how and what surgical solutions would help me. At each consultation I left feeling confident that I would be able to live without the endless pain I had been suffering for years. I need further surgery as both the right and left sides of my lower spine were impacted but at 5 weeks post op to the right side I am feeling the benefits. The care and compassion I received was outstanding and I am strangely looking forward to the next stage. Miss Kerr is professional and considerate, and has already changed my outlook for the future for which I am very grateful.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

From my first outpatient appointment, the administrative staff were efficient, welcoming and well organised, making the process smooth and stress free. On the day of surgery, the ward staff were kind, professional and incredibly reassuring, ensuring I felt comfortable and fully informed throughout. Everything ran to time and I felt genuinely cared for at every stage. The high standard of teamwork and communication complemented Mr Gudsoorkar’s excellent surgical care and made the whole experience outstanding.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Dr Mark Samaan

Gastroenterologist

I recently had a private consultation with Dr. Mark Samaan at the Cleveland Clinic following major surgery. Despite never having met me before, Dr. Samaan was incredibly caring and took the time to listen to my concerns thoroughly. I was particularly impressed by his proactivity; he immediately pushed to get my post-operative treatment plan in place as quickly as possible. I felt heard, supported, and in very safe hands.

Dr Romila Bahl

Sport & Exercise Medicine Doctor

Both visits were excellent. Dr Romila was incredibly kind and professional, and she really took the time to listen to the issues I’ve had over the years - my symptoms were difficult to explain and solidify. She made me feel genuinely seen and heard, which made a big difference. The MRI and test confirmed her suggested diagnosis of my knee. I left feeling reassured and confident in the care I’m receiving.

Mr Eamon Shamil

ENT Surgeon

I came into hospital very nervous prior to my tonsil/adenoidectomy, with quite a few questions and in need of reassurance. Mr Shamil absolutely went above and beyond with information and reassurance, in such a friendly yet professional and knowledgeable manor. Even in recovery post surgery, I still felt reassured and very happy with how I was spoken to and cared for. Thank you so much, you are great!

Pure Sports Medicine - Chancery Lane

Sports & Exercise Medicine, Nutrition, + 4 more

Lucas has been brilliant to work with. He’s easy to talk to, really listens, and explains everything in a way that actually makes sense. Sessions never feel rushed, and he always knows how to get to the root of whatever’s going on. I’ve noticed real improvement since seeing him, and I always leave feeling better than when I walked in. Definitely someone I’d recommend.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

An exceptional practice and a truly professional team which enhances the patients needs. Doctor Denton provides excellent medical care combined with a relaxed but very thorough assessment of the patients concerns. I would not hesitate in recommending this practise for a comprehensive service to its patients and clients.