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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Dr Omar Cummins

Psychologist

Working with Dr. Omar was a truly different experience from the therapy I’ve had in the past, and I am deeply grateful for the positive impact he's had on my life. I began seeing him for anxiety, and from the start, it was clear he brings real experience and genuine care to his work. He listens attentively, remembers important details, and asks the kind of questions that made me reflect, which led to real breakthroughs. I never felt rushed, instead, I felt supported and expertly guided when needed. Throughout our sessions, Dr. Omar has equipped me with practical techniques and tools that continue to help me navigate my anxiety and handle situations more calmly. I’m so thankful for the experience and the meaningful progress I’ve made under his care.

Mr Sabur Malek

Orthopaedic Surgeon

I was unable to walk and sleep and work without constant severe pain in my right knee, wasted 5 weeks on the NHS system then went through bupa and saw Mr malek who got me a scan and checked the x-rays and confirmed that I had bad arthritis and my options were carry on or have a tkr, and 9 days later I had it replaced, It was painful and uncomfortable at first exactly how he told me it would be, but after about 8 weeks I noticed I was sleeping better and able to walk further than before the operation, now back at work and walking, cycling, and mild jogging basically pain free, I feel like I have got my life back and would recommend the procedure to anyone, there is a bit of numbness below the knee but it is getting better all the time,

Dr. Pragati Kakkar

Obstetrician & Gynaecologist

I have visited Dr Pragati Kakkar on multiple occasions and will continue to do so , I have never felt more comfortable and reassured in the whole 10 years of me and my husband trying to conceive our first child . I would highly recommend her and have done so to many of my friends already . I can honestly say with 100% confidence you will not be disappointed and Dr Kakkar is the most kind and highly knowledgeable professional you need in your corner for all these sensitive matters, she genuinely wants to help you in any way she can , even if that means her staying late or fitting you in last minute she is truly amazing and one of a kind ! (UNITED WELLNESS ⭐️⭐️⭐️⭐️⭐️)

Dr Savio D'Souza

Cardiologist

I had a fantastic experience with Dr D’Souza and couldn’t recommend him highly enough. He was extremely professional, kind, patient, and friendly throughout my appointment. He took the time to fully listen to all of my concerns and carefully explained all of my test results in detail, which really helped alleviate a lot of my worries about my heart. I never felt rushed and genuinely felt heard and reassured. Dr D’Souza has a wonderful manner and made what could have been a stressful experience feel calm and supportive. I strongly recommend him to anyone looking for an excellent cardiologist.

Mr Amit Pabari

Plastic Surgeon

I recently had a growth removed from under my fingernail under the care of Mr Pabari. He was the complete professional. Clear and timely explanations delivered with kindness and in a gentle manner. He made me feel at ease throughout the experience as he did with my follow up. As I had to have a large part of my nail removed to access the growth, the visual outcome was far better than I had expected. I would return to Mr Pabari if I required any further plastic surgery and would not hesitate to recommend him to others.

Dr Deepak Parasuraman

Paediatrician

We came for my son’s assessment as a whole family and we’re all invited into the consultation room together and included in the conversation - even our teenage daughter. I thought this was a lovely touch and showed that Dr Deepak was genuinely interested in my son and his family unit. Everything we spoke about was considered by Dr Deepak and we felt heard and understood.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went for a sigmoidoscopy procedure at the ECEC just before Christmas. I was slightly nervous about having this procedure done but couldn’t have been put at anymore ease by the staff there. The consultant, those carrying out the procedure and nursing staff were extremely helpful and friendly. I can’t thank them enough for making the whole experience bearable.

Beautiful Lifestyle Health Clinic

Holistic Therapy, Neurology

I had a very positive experience with Dr. Iulia. I explained my situation to her, and she was extremely available, kind, and attentive while listening to me. We were able to discuss my concerns openly and work together to find suitable solutions. I truly appreciated her professionalism and her empathetic approach. I would definitely recommend her.

Newmedica Cheshire Oaks

Ophthalmology

The team at Newmedica Cheshire Oaks go the extra mile to give the best experience of eyecare. The staff are friendly, caring and considerate. Their level of professionalism is the best I have encountered in a healthcare setting. Any patient concerns are addressed competently and post surgery follow up is excellent. I highly recommend them.

Mr Ben Byrne

General Surgeon

Absolutely lovely Doctor. Explained things clearly, gave reassurance. I felt instantly that I could trust him. I was so impressed I've asked my GP to refer me to his waiting list. I would not be anxious or concerned about Mr. Byrne operating on me as I have 100% confidence in his ability. Thank you for seeing me, it was an a pleasure.

Dr Nnenna Osuji

Haematologist

Dr Osuji is highly professional but also warm and compassionate -- a great combination. She works with the patient to assess and explain, then to ensure the patient clearly understands what they've been told and, if patient experiences emotions such as fear or worry, Dr Osuji supports them too. Highly recommend!

Spire Harpenden Hospital

Had manipulation and steroid injection in my coccyx and honestly overjoyed with the results! After a year of suffering i can now sit down comfortably, have no issues with prolonged sitting and no pain whatsoever. Best decision i made to go ahead with the procedure!

VIP Hearing Solutions Eastcote

Audiology

Rapid next day appoitment, from entering the clinic seen straight away no rush and friendly staff, the clinician explained the process and went through the results on the paperwork explaining what everything ment, was very pleased start to finish.