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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Marris Medical

Pain Management, Breast Surgery, + 5 more

My first time going to this clinic due to either muscle or muscle strain causing nerve impingement this is my assumption until I get my results tomorrow. The team were fantastic and to say my appointment was the last one of the day they were friendly welcoming and super efficient. Maria at the desk was incredibly sweet and aspiring to talk to and also in providing me with the Information regarding MRI and what to expect. Julius (radiographer) was accommodating friendly and made the MRI scan easier to manage.. Also Sabi (hope I spelt the name correctly) was as friendly and the other two mentioned and altogether they made the whole experience as smooth as it could be. 5 star from me and highly recommended for anyone on the fence debating whether to visit or not so if you have the need to go for and MRI or ultrasound or anything else that they cover that relates to you I highly recommend Marris and in comparison to other clinics around there price was reasonable at a cost of £325 for a lumbar spine MRI bearing in mind this is on the famous Harley Street. I am super happy I chose them and shall be returning for my consultation soon.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I’ve been going to APPI Clinic to see Isabella for over 12 months now, and I’m genuinely glad I finally found a physiotherapist who truly understands my condition. From the very beginning, she has been extremely professional, knowledgeable, and attentive. What really sets Isabella apart is how thorough and personalised her approach is. She takes the time to listen, explains things clearly, adapts treatments as needed, and consistently follows up to make sure progress is on track. I’ve always felt supported and confident in the care I’m receiving. She’s an excellent physio, the practice is great with lots of facilities and equipment. I wouldn’t hesitate to recommend to anyone looking for high-quality, professional, and genuinely thoughtful care.

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

Dr. Kushan Karunaratne

Neurologist

I went to Dr Kushan after a first seizure which happened while abroad. At our first consultation Dr Kushan explained the next steps, and I was promptly seen for a blood test, MRI and EEG. I was really impressed and grateful for the speed at which he got me seen and that he was able to make a diagnosis and tell me the next steps. I always felt informed and reassured, and he took the time to explain everything clearly and answer my questions. His calm and professional manner made what could have been a very stressful experience much easier to deal with.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Excellent service from Montrose. Everyone has been really friendly and the organisation has been 10/10, especially as the assessments fell over the Christmas period. Dr Roberta Radcliffe-Birds was also brilliant. We felt listened too and my daughter was made to feel extremely comfortable during her assessment. The report and follow up appointment was very thorough and will help us make positive changes for our daughter. From referral to assessment and follow up, the whole process has been easy, timely and professional. I would highly recommend.

Mr Kenan Dehne

Orthopaedic Surgeon

I had an ACL reconstruction and medial repair operation in September. The care i received from Mr Dehne and the team at West Midlands hospital was exceptional. Everything from pre op to post op was and has been fantastic and put me at total ease. This was my first operation and first real experience being admitted into hospital and i couldn’t have been more comfortable. The surgery couldnt have gone better and i’ve had minimal pain to date and recovering well. I’m very happy with the care i received and want to thank Mr Dehne and his team.

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

Dr Sherif Raouf

Oncologist

Dr Raouf is currently treating my Dad for Metastatic Prostate Cancer. He is always extremely caring and kind to both him and myself whilst still being professional. He always puts my Dad at ease and I’m so grateful for that. He also has a fantastic team of nurses that assist him who equal the kindness and care that Dr Raouf gives. We couldn’t be more thankful with all their help.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

Dr Barke supported my son’s recovery from a collapsed lung from the day it was diagnosed and operated on, through the rehabilitation and recovery, and to the point when he was able to play contact rugby again. I am extremely grateful to dr Barke for being so approachable and understanding, and so responsive to all the queries we had during my son’s recovery process.

Mr Stephen Gordon

Urologist

Dealing with Dr Gordon was excellent from our first meeting to pre and post operation. He always made me feel very comfortable in his presence and gave full explanation on all relevant topics. His attention to detail made me feel a lot better at all stages during our engagement and surgery was an outstanding success. A huge thank you to Dr Gordon and his team.

Quality Dental : Worthing

Dentistry

I attended the Practice to have a filling replaced which had come out after many years. My appointment was on time. Dr Rahman was a charming man who who put you at your ease and was very chatty and amusing with his assistant which was nice to listen to. The filling didn’t take long and I was soon out and able to eat and drink without having to wait!

Mr Munawar Hussain

Obstetrician & Gynaecologist

Mr Hussain was incredibly gentle with his explanations, making sure I understood the more complex aspects of my diagnosis and the possible options and implications. His referrals were thorough and came through so quickly - I am so grateful for the service received which had made a difficult time much more manageable.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

Mr Rajah has been wonderful throughout my IVF treatment. Honest, sensitive, knowledgeable and incredibly professional. I cannot recommend him highly enough and I was relieved to be under his care after a couple of false starts elsewhere. The coordination of care by the wider team has been an additional bonus.

Mr Kanai Garala

Orthopaedic Surgeon

I had a navigated hip replacement 6 weeks ago and have been gobsmacked by the recovery. I've been amazed by the level of professionalism, communication and attentiveness from Mr Garala. Not much surprises me at my age but the speed of recovery and quality of care really has.

Dr Philip Alexander

Ophthalmologist

The treatment was well explained before during and after the procedure by Mr Alexander and everyone I met in his team both Sarah and the hospital staff. I’m very great full for the surgery and the way it carried out. Thank you as this really has been life changing for me.