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Spire Elland Hospital

General Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

EVERY admin, nurses (pre-assessment, outpatient and inpatient), theatre staff, ward manager, pharmacist that I spoke to were kind, empathetic and truly cared about making my experience that much easier. Where else can you say that? I wish I could remember names so I can give specific shoutouts to some absolute angels who went above and beyond - like the pre assessment nurse who sorted my appointments so I didn’t have to do the long journey too many times, the nurse on the night shift who got me a heat pack and ice-cream. Another angel nurse who was as determined as me to get the catheter out!! Another rockstar nurse who empathised with my health struggles and bargained with me about keeping them god awful compression socks on! Honestly just every single nurse who cared for me, they never made me feel I was too much and treated me with so much kindness. The theatre staff who talked to me before I went down and held my hand. The Anaesthetist who stayed with me as I came round and chatted holidays whilst pain relief kicked in and wiped tears away. The admin ladies who always greeted me with a smile. And of course, Mr Gan. You’re all angels and I am forever grateful to you.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

I was not satisfied with the care I received. I do not think there was an appropriate length of time spent on the assessment, or that it went into enough detail. The clinician did not attempt to create a safe space where I felt comfortable being vulnerable. I felt like none of my pre-assessment forms had been read in advance and much of the session was going over the same yesterday/no questions. During my assessment I was asked very few follow up questions to these responses and it was wrapped up very quickly. I certainly did not get a sense that there was an understanding about autistic masking, especially in older undiagnosed women. There was no aftercare offered after receiving difficult news, expect being told to improve my diet and exercise, which after many years of understanding and managing my mental health, felt patronising. I understand this is all probably routine as the assessment is just a tick box exercise. But I believe in advocating for better care and there were many things which can be improved upon. I will seeking a second opinion elsewhere.

Dr. Pratibha Nirodi

Psychiatrist

Dr. Nirodi has helped me immensely along the way from diagnosis to follow up appointments regarding my ADHD. She is very knowledgeable and well versed/up to date with any new opportunities, programs and strategies. She always makes sure I am comfortable during my follow up appointments and is very easy to talk to. During my recent visit, we went over a couple of new counseling programs that she has made me aware of and helped me sign up for them. Dr. Nirodi is always very attentive during our appointments, and always takes the time needed to mention/follow up on past conversations. She takes the time to answer any questions and queries I have, as well as planning tasks to do between appointments.

Dr. Vinnie Nambisan

Palliative Care Doctor

Dr. Nambisan demonstrated exceptional compassion, patience, and professionalism. Doctor was able to balance medical expertise with genuine empathy. He took the time to explain every option clearly and respectfully, always ensuring the values and wishes were honoured. The first meeting itself gave the confidence that he'll always be available to answer our questions, no matter how small. I would wholeheartedly recommend Dr. Nambisan to anyone seeking compassionate, thoughtful, and skilled palliative care.

One Ashford Hospital

Audiology, Cardiology, + 20 more

Non clinical but important. Waiting between appointments I ordered a coffee from the shop at 4.50 pm and asked for a proper cup. Because they cleaning closing down I was told I had to have a takeaway cup as people don’t always bring the proper cups back. I suggest either be honest and just say you want to get off home or trust people to leave a proper cup on a table for collection in the morning. Too difficult or am I being a bit too picky as the rest of the Ashford one appears customer focused?

222 Healthcare

General Practice (GP), General Practice (GP) (Video Consultation), + 6 more

The nurse who did the pre visit assessment was amazing. She was very friendly & put me at ease and explained exactly what was happening. I was sent an easy to read comprehensive report of my results prior to seeing the doctor which was great as I could go prepared with my questions. Again, he was very friendly & put me at ease, also carried out further tests, explained my results and advised accordingly. I really really recommend anyone thinking of seeking medical advise to use them.

Mr Muddassar Hussain

Urologist

Mr Mudassar Hussain has been exceptional. He handled the biopsy with great skill and care, treating me with empathy and sensitivity: extraordinarily I had no pain at all after the procedure. He then handled giving me the subsequent news about my prostate cancer diagnosis with huge sensitivity and support, explaining everything carefully and answering all my questions sensitively. He could not have been better and I have complete confidence in him.

Miss Caroline Edwards

Orthopaedic Surgeon

As always, Miss Edwards puts Alex's question and concerns first pre-op. She makes a point of coming into see us as parents whilst Alex is in recovery and makes sure we understand the plan or what has happened in surgery. Once Alex is back Miss Edwards, will always see all of us and follows up the next day. Communication is always clear and of course, the surgery is always smooth.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I would highly recommend Moorgate and I’d like to thank them for changing my life. I have so much more confidence after fillers….Im so happy and proud of the results! I’ll be a client for life! I’d also like to give a special mention to the aftercare team, especially Pauline. Always there for me to answer any questions, super discreet and Pauline always put my mind at ease.

Dr Angela Tewari

Dermatologist

Dr Tewari only has 20min consults but in that time I always feel that all my questions are answered in a calm and professional manner. The treatments are always accessible and if they are expensive she is always transparent with me first. She even remembers the personal information about me which makes me feel that I’m treated in a very holistic manner. I highly recommend.

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne was very attentive and knowledgeable. He made sure I received the best possible care and treatment by making sure we ran any necessary tests and booking follow up appointments. I was very happy to have visited him and the treatment he offered helped my recovery immensely. Thanks Dr. Kushan!

Mr Premjit Randhawa

ENT Surgeon

I saw Mr Randhawa for a septorhinoplaty following a failed rhinoplasty many years ago. His approach is friendly and welcoming and explains everything in a relaxed manner. I am very happy with the results and have proper shape and structure, as well as breathing properly from both nostrils! Thank you!

Acorn Andrology

Fertility Medicine, Urology

My recent visit was very professional and well organised. The staff explained the process clearly, and the test was carried out smoothly. I received my results promptly with helpful notes to understand what the numbers mean. Overall, I felt well looked after and reassured throughout the process.

Canary Wharf Clinic

Cardiology, Diagnostics & Testing, + 11 more

I am very satisfied with the consultation with the sohographer Mrs. Elena Drobysheva. I was treated with patience and professionalism by her, who provided me with numerous explanations and valuable advice. All the staff are friendly and do their job very well. Thank you to everyone

Dr. Jason Donaldson

Chiropractor

Jason was my Chiropractor who was both friendly and professional putting me at ease straight away. He explained what was going on inside by body and what he would be doing to help relieve the pain. I always think it is so much better to know and understand these things.

HMT Sancta Maria Hospital

General Surgery, Anaesthetics, + 19 more

The hospital is a lovely clean environment. All the staff I met were very friendly and helpful. I was informed of what was happening every step of the way. I wouldn’t hesitate in recommending them to family and friends.