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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr. Julekha Wajed

Rheumatologist

Dr Wajed provided an outstandingly professional service throughout my consultation. From the beginning of the appointment, I felt reassured by her calm, thorough, and attentive approach. During the consultation, I received a comprehensive full health examination, and Dr Wajed ensured that I was kept fully informed at every stage. She provided detailed feedback throughout the process, taking the time to explain each aspect of the assessment clearly and carefully. What I particularly appreciated was the level of care and attention she demonstrated both during and after my examination. Dr Wajed made sure that all of my questions were answered in detail, and she communicated everything in a way that was easy to understand, which greatly helped to put me at ease. Overall, I was extremely satisfied with the standard of care and professionalism I received. I would highly recommend Dr Wajed to anyone seeking a thorough, respectful, and high-quality medical consultation.

Mr Roberto Casula

Cardiothoracic Surgeon

Mr Casula performed my minimally invasive mitral valve repair surgery in January. He is an extremely experienced and expert surgeon, based on my positive experience of the process to date, from our first meeting, the surgery itself and my recovery so far. Everything proceeded entirely accordingly to the clear and calm explanations he provided, and better than my own expectations. My family and friends could not believe how well I felt, looked and sounded even one day post surgery. I feel blessed to have been under the care of such an amazing surgeon who I thoroughly recommend for his surgical skill and the humble manner in which he delivers it. Thank you does not being to cover it and I, and my friends and family will be forever indebted to Mr Casula.

Mr Aruna Munasinghe

General Surgeon

Mr Munasinghe was very good at explaining what he was going to do, I felt completely confident that I was in good hands and there would be a satisfactory outcome. I was interested to see the procedure so he took photos and following the surgery brought them in to explain what he had done, he is clearly passionate about his work. I recovered very quickly with minimal pain and was able to go back to work and the gym after the recovery period. He called me to check that all had healed as expected and offered a check up which I declined as I didn't feel I needed it.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

As soon as I got there I was encouraged to relax, when i went in to the theatre for my procedure the nurses Lissy Jacob and Sue Gatrell made me feel very relaxed and explained how to take the gas and air, then Mr Farrukh Khan the consultant explained in detail what he was about to do. Op went well only a slight bit of pain so quick puff of gas helped. Passed on to recovery nurse who's name i didn't get but she was very good checking me over and making me laugh before discharging me. WOULD SAY ANYONE HAVING TO GO HERE WILL BE WELL LOOKED AFTER.

Cathedral Eye Clinic

Ophthalmology, Optometry

I found cathedral eye clinic a very warm and welcoming practice, its staff were friendly and attentive, the specialist (Gillian ) that dealt with me kept me kept me well informed of the process throughout the eye exam which did put me at ease. Sadly for me my eyes are not suitable for the procedure required, this proved to me that it is not all about pounds shillings and pence with them. Hopefully down the line they can come up with another procedure that will suit me. I would have no hesitation in recommending cathedral eye clinic.

Mr Tawqeer Rashid

Vascular Surgeon

This was my first consultation with Mr. Rashid. My experience was 100% positive. He listened so well and was exceptionally clear explaining the problem. His explanation of the risks in future and the options for treatment could not have been better. Exceptionally he offered advice and the best way forward with reasons. It is so easy to talk with Mr Rashid. Including peripheral artery disease and legs, Mr. Rashid is very well qualified. I came away from the consultation as if a light have been switched on.

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Dr Chetan Kuloor

Psychiatrist

I have a great deal of confidence in Dr Kuloor. For this reason, I chose to follow him to his new practice. I particularly appreciate how clearly he explains how my medications work, which helped me understand why my medication was becoming less effective for me over time, and how we could adjust things to find a plan that would work better. At the end of my appointment, I felt reassured and confident in my treatment plan.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I was happy about the appointment and MRI.But approaching for the report,it is too difficult.I tried to contact via the phone around 8 times but no answer.In the evening I managed to speak to someone.I sent all the requirements by email to get reports but I haven’t received the reports until Wednesday morning. Wednesday midday tried again but still same ,no one answering the phone..still waiting for the response.

Miss Natasha Abdul Aziz

Obstetrician & Gynaecologist

Dr Abdul Aziz took the time to listen to my very erratic story and piece together my nerves into a understandable medical history - she took the time to take all of my concerns into her diagnosis and treatment and fielded my questions calmly. She broke down all options and made me feel very much in control of my choices while still feeling supported by her knowledge and experience. What an absolute human gemstone.

Quality Dental : Shoreham

Dentistry

I was called in to see the dentist 15 minutes after my scheduled appointment time, which normally doesn't happen. It was the first time I'd seen this dentist and she was lovely. Very thorough and gentle too. Her assistant was a little rough with the suction tool and I had to get her to stop a couple of times, as my teeth were cleaned. Overall though I was very pleased and have re-booked with the same dentist.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

I have given 3 star for experience as I was so on edge about someone going near my eyes I felt sick, but to let others know there was no need as the staff went out of their way to make me feel relaxed. May I just say that MR Soo Park was a great surgeon and had the operation on both eyes over and don within minutes totally pain free and no discomfort at all. Would highly Recommend.

Mr Ahmed Hamouda

General Surgeon

Mr hamouda was very friendly and kind. He was polite and explained every thing to me, even some concerns about the possible outcome of any problems that may arise from the surgery. He made sure i was aware of these concerns and expkained the worries i had. He made sure i was happy to go ahead with the operation. I have never met a kinder and more polite consultant.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.

Dr Nikant Sabharwal

Cardiologist

Very kind and considerate manner, and I appreciated the clear explanations of the procedure and results. Very pleased not to be talked down to, I felt I was an equal partner in discussing my care. I particularly valued the ‘next steps’ we discussed and what I should do going forward.