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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Manoj Sood

Orthopaedic Surgeon

Throughout my treatment, from the initial consultation to the operation and follow up appointments Mr Sood has provided a “gold star” service. At the initial consultation he explained the procedure thoroughly and I was encouraged to give thought as to whether or not I wished to proceed with a full hip replacement. Following my agreement to proceed I was swiftly kept informed, stage by stage of developments prior to the operation. On admission day Mr Sood visited me once again ensure I was happy to proceed. The day went very smoothly and I felt relaxed and in extremely capable hands. At post-op appointments he has clearly explained any questions I had and encouraged me with the progress I have been making. I would have no hesitation in recommending anyone who is considering hip replacement to seek Mr Sood advice and help.

Mr Damian Clark

Orthopaedic Surgeon

I cannot recommend Mr Damian Clark highly enough. From our very first appointment through my knee surgery and recovery, he demonstrated an exceptional level of talent, professionalism, and genuine compassion. He took the time to explain every step of the process clearly, answered all of my questions with patience, and made sure I felt confident and cared for throughout the entire experience. His surgical skill is outstanding—my procedure went smoothly, and my recovery has exceeded my expectations. What truly sets him apart, though, is his bedside manner. He treats his patients with kindness, respect, and empathy, which makes a challenging experience much easier to go through. I am incredibly grateful for his expertise and care, and I would trust him without hesitation. He is truly an outstanding surgeon .

Freedom Vision - Bromley

Ophthalmology

Thanks to everyone at Freedom Vision in Bromley for giving me a positive experience throughout my time with them.  I was very nervous to have the procedure, but it went smoothly and led to an excellent outcome.  Having had my cataracts removed from both eyes and RayOne Galaxy Toric multifocal replacement lenses fitted, I now have amazing eyesight for distant, intermediate and near vision.  I am especially grateful to the optometrist and the surgeon for their expertise and care, and to Chirag, the Patient Liaison Manager who always made me feel well supported.

The Dental Clinic Portishead

Dentistry

I required emergency treatment to a broken tooth , From the initial call to the dental practice meet with a professional receptionist and an appointment made. The actual visit with dentist (Simon Robertson) was at is normal excellent standard by explaining what dental work was required to resolve the situation of which he completed explaining each task as he progressed with no drama or problems. The total experience was highly professional and would recommend this practice to anyone

Diverse Minds Clinic

Psychiatry

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

dentalessence - Sompting

Dentistry

I had a check up.....my teeth are not doing very well and I'm holding on to them and looking after them as best I can....my dentist compared my latest x-ray with one taken 2 years ago and explains what's going on and what I can do to keep them as long as I can ... it's good she takes the time to explain without making me feel awkward.... And I always say to never underestimate a kind word and a nice smile....:)

Nuffield Health Derby Hospital

General Surgery, Oncology

Customer service is terrible. I have had to ring four times over two weeks to get a simple issue resolved with a prescription and they never had the courtesy to call back. When I did get a solution they insisted that they could not post out the prescription, and that I would have to collect it, 90 minute drive in the snow.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Went on for cast change 2 weeks post ankle surgery. I arrived slightly earlier and was seen as planned, on time, didn’t have to wait. Both ladies were very friendly and professional, cast change was smooth and problem free. I was kept informed about every step of the procedure. I was even give choice of my cast color 😉

Mr Farhan Rashid

General Surgeon

From beginning to end the whole process was very professional and informative. Mr Rashid explained everything perfectly, im just over 2 weeks post open inguinal hernia surgery and healing well, it also looks like Mr rashid has done a very neat job at the incision site. Thank you very much, i really am very grateful.

Dr Arshad H Rather

General (Internal) Medicine, Medical Weight Loss Specialist

Dr Rather has recently looked after my mother, who is now feeling well and is back to normal thanks to his excellent care. He is an exceptional physician who is not only extremely knowledgable, he is very thorough and goes the extra mile for his patients. I can't thank him enough for his kind and excellent care.

Mr Niraj Mandal

Ophthalmologist

Mr Mandal explained each stage of the procedure clearly and thoroughly, addressing any concerns I had beforehand. He also outlined the comprehensive aftercare programme and follow-up schedule, which provided reassurance about a full and successful recovery. Looking forward to being glasses and contacts free.

Deben Private GP Services

General Practice (GP)

I had a septic a septic finger. It was a Saturday morning. Pharmacy would not provide antibiotic cream without seeing a GP. No NHS GP available. Rang Deben healthcare and Dr able to see me within half an hour. Dr was very thorough and carried out a small procedure. Issued a prescription for antibiotic cream.

Miss Yasemin Tavsanoglu

Plastic Surgeon

Having a trusted doctor assessing you makes all the difference! She has the best hands, very professional, explains whats going to happen next and you dont even notice time passing by. She is calm and confident and thats also how I left as a patient when I left! She is the best!!!

Mr Jeffrey Kwartz

Ophthalmologist

Dr K instilled calm confidence and objectivity from the outset of the consultation . Exemplary communication skills helped me understand the optimal Action Plan for ( given particular circumstances going forward ) I would unreservedly recommend him

Dr Vishal Mehta

Paediatrician

“Dr Vishal Mehta was kind, thorough, and attentive during my son’s consultation. He listened carefully, explained things clearly, and gave us helpful guidance. We left feeling optimistic after a long journey of medical challenges.”