Chase Lodge Hospital

Incredible service! Walked into the urgent care with a possible broken wrist. I was seen, diagnosed with x-Ray, put into a cast within 20 minutes and even had the chance to see the orthopaedic specialist on the same day!

I had the most pleasant visit at chase Lodge today. The service was impeccable from start to finish. It was quick, seamless, the staff were so reassuring and knowledgeable, made us feel instantly at ease. I will definitely be using their services in the future. Especially for treatments that take weeks to get usually. Thank you to all the team at chase Lodge

As discussed

Everything faultless.

From entering the clinic,I was pleasantly surprised by the warm and friendly greetings.The reception staff were excellent.The doctor and his team were brilliant in sorting out my problem, having previously been seen by NHS ambulance service,and advised to rest and everything will return to normal.After 3 days of not eating,we decided to visit this clinic.So pleased we did,and would highly recommend to anybody to use these facilities.Oncr again thank you all for your expertise and care.

Front desk staff were also incredibly helpful. San showed me where water was straight away as I was feeling ill. He went above and beyond in helping me to download the referral and GP letter forms that were difficult to locate on my app. Without these, it would have been difficult to start the appointment with the doctor or have the information I needed, which would have been stressful otherwise. His signposting, willingness to help and directions were clear.

Excellent

I had a mixed experience at Chase Lodge. The doctor, MRI staff, and one of the receptionists were excellent - kind, caring, efficient, and professional. If it weren’t for one member of the reception team, this would have been a 5-star review. Before attending, BUPA confirmed that I was covered for an initial consultation with X doctor, an MRI, and a follow-up appointment. When I called Chase Lodge to book, I explained exactly what BUPA had authorised and requested an appointment with that doctor. I was told I could come in immediately without needing to book, which was very convenient. When I arrived, I was given a wheelchair and was registering at reception with a lovely receptionist. During this time, another receptionist, Alina, was on the phone with what I assume was another patient. She was arguing about payment in a manner that came across as rude, dismissive, and lacking empathy. Given that patients are often anxious or unwell, it was uncomfortable to witness. My consultation and MRI themselves were excellent. The doctor and clinical staff were compassionate, attentive, and worked very efficiently. They made what was a painful experience much easier, and I am genuinely grateful to them. After my MRI, I was helped back into my elderly father’s car. He went inside to book my follow-up appointment, where he was unexpectedly told that we needed to pay £99 for the initial consultation. This was confusing because BUPA had confirmed that this consultation was covered, and Chase Lodge had never suggested otherwise when I booked or during my appointment and it’s on that b...

First time at Chase lodge. Small hospital, quick wait to be seen, friendly staff and efficient. Go early so you can find a spot to park.

Friendly reception.Quickly seen.