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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Dr Stephanie Arnold

Dermatologist

Dr Arnold is amazing, she truly cares for her patients and wants the best outcome for them. I have suffered with eczema/skin reactions/scalp sensitivity consistently for a year now and Dr Arnold has made such a difference to my skin by giving me detailed information about the treatments which I need to use and what I can do to help my skin recover or keep it at bay. I recently had my second consultation with Dr Arnold about an ongoing new skin issue, again, Dr Arnold left me feeling relieved in the sense of I know one day my skin will be better! She gave me thorough explanations about my next steps, what to do, for how long and wrote it all down for me to take away with. We booked in a follow up and have discussed what further treatment would look like for myself and my skin if necessary after the follow up. I highly recommend visiting Dr Arnold with any concerns or questions, she listens and knows exactly what to do and what’s best for you! .

Mr Pranab Sinha

Orthopaedic Surgeon

I recently underwent ACL reconstruction surgery with Dr. Pranab Sinha at Sloane Hospital, and I’m extremely pleased with the entire experience and outcome. From the initial consultation through post-operative follow-ups, Dr. Sinha was professional, clear, and reassuring. He took the time to explain the procedure in detail, set realistic expectations, and answer all of my questions, which made me feel confident and well cared for from the start. The surgery itself was a complete success, and my recovery has been progressing exactly as explained. Dr. Sinha’s surgical skill, attention to detail, and focus on long-term recovery and mobility truly stood out. I’m very grateful for the excellent care I received at Sloane Hospital and would highly recommend Dr. Pranab Sinha to anyone needing ACL reconstruction or orthopedic surgery. An outstanding surgeon who did a fantastic job.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

I cannot recommend my consultant highly enough following my shoulder operation. From my very first appointment, he was incredibly kind, approachable and genuinely took the time to listen to my concerns. Their knowledge and experience were outstanding, and everything was explained clearly and honestly, which completely put me at ease. I always felt confident that I was in very safe hands. The care I received before and after surgery was exceptional, and I am extremely grateful for their professionalism, reassurance and support throughout the whole process. An excellent consultant and a truly lovely person.

PPCS

Psychiatry, Psychology

We always have a positive experience and our recent visit was no different. We are so grateful for the help we’ve received and it’s made such a difference to my daughter’s health. For years, finding the right help felt like an uphill battle. We’re incredibly grateful to have found Dr. Foreman — he has truly changed our lives. There’s now a sense of harmony and a renewed feeling of positivity and hope. I wish we had found him earlier. We can’t thank him enough , he was proactive and knew exactly what was needed.

Ringway Dental Cheadle

Dentistry

I came for a wisdom tooth extraction that was a bit more complex and I was extremely nervous but everyone was brilliant. Thank you so much to the lovely nurse who held my hand throughout and to the dental surgeon who kept me informed and as calm as she could throughout as I was in the chair for about an hour overall! Ringway is such a lovely dental practice to visit and actually very affordable with the monthly plan - and much nicer than my previous surgery which was more expensive!

Mr Steven McFarlane

Psychotherapist

I have been seeing Dr Steve McFarlane for the past few months, and he has helped me transform my life. I was experiencing regular anxiety attacks due to childhood trauma, and we worked on this together through EMDR. He helped create a safe and comfortable environment for me, and was supportive every step of the way. I will forever be thankful to Steve and London City Therapy for all the assistance I’ve received. He helped me revolutionised my life.

Mr Moez Zeiton

Orthopaedic Surgeon

I wanted to sincerely thank you for the excellent care you provided during my knee surgery. Your skill, professionalism, and clear communication gave me great confidence throughout the entire process. I truly appreciate the time you took to answer my questions and ensure I felt comfortable every step of the way. Thanks to you and your team, my recovery is off to a strong start. I’m very grateful for your expertise and compassionate care.

Dr Chetan Kuloor

Psychiatrist

I have a great deal of confidence in Dr Kuloor. For this reason, I chose to follow him to his new practice. I particularly appreciate how clearly he explains how my medications work, which helped me understand why my medication was becoming less effective for me over time, and how we could adjust things to find a plan that would work better. At the end of my appointment, I felt reassured and confident in my treatment plan.

Dr Parvez Hamdulay

General Practitioner

I had a very positive experience with the doctor P. Hamdulay. He was incredibly helpful, professional, and attentive throughout my visit. He took the time to listen carefully, explain everything clearly, and answer all my questions, which made me feel comfortable and at ease. His calm and reassuring manner gave me confidence in the care I was receiving. I truly appreciate his support and professionalism.

Dr John O'Donohue

Gastroenterologist

I have met Dr O’D three times. Initial consultation, scan, results. He was helpful, informative and thorough. He explained the science bit and - because I was anxious about the results because of previous skirmish with cancer - very reassuring. He and his team were responsive and informative. He has a lovely gentle tone about him which goes alongside an obvious deep knowledge of his subject.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

GenesisCare Cambridge

Oncology

Always very friendly. Generally a delay before the treatment I would, however, like to thank the radiographer Ellen Dear for the care she put into supporting my mother during her treatment The concern over non cancer related issues and the advice she gave, all with her cheery demeanour, really made the experience so much more bearable Many thanks Ellen

Deanbrook Practice

General Practice (GP)

Clinic is clean and offers drinks very relaxed environment. I saw dr Johnston. Who gave me my shingles vaccination. I was also able to see mr kondapolis the surgeon who removed my moles a few weeks ago . He checked the wound was healed and saw an internal stitch coming out and removed it. Very good service from both of them.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

As soon as I entered the building I was greeted and assisted to my appointment by the front desk staff. I then checked in with the helpful and friendly receptionist. Followed by a smooth and gentle taking of my blood pressure. I then had my consultation with Dr. Dipesh Patel which was excellent.