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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Moez Zeiton

Orthopaedic Surgeon

I was referred to Mr Zeiton due to right knee pain and first met him in January 2025. I found him very professional and I felt valued straight away. He arranged for an X-ray then MRI scan before seeing him again in March for the results. The most favourable outcome was a partial knee replacement and he explained all options fully in terms that I could understand. With me running 2 charity events that summer, he gave me a cortisone injection with a follow up appointment later that year. I was then booked in for the surgery in November after the events and everything went to plan. I was made fully aware of exactly what the surgery entailed with all possible outcomes. I cannot praise Mr Zeiton and his team highly enough as the surgery was completely painless as I chatted away to the anaesthetist. He visited me in my room several times to see how I was and to show me the post op X-ray. Before I was discharged I was briefed on everything that I needed to know. I saw Mr Zeiton 6 weeks later and my very fast recovery was definitely down to his skill as a surgeon as well as my determination to get back running and cycling. I cannot recommend Mr Zeiton highly enough. He and his team are second to none. Thank you so much for giving me a pain free right knee.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Mr Oisin Keenan

Orthopaedic Surgeon

When I read Mr. Keenan’s profile as I was trying to choose a surgeon to replace my arthritic hip, I felt that he was someone who would communicate as well as someone with excellent knowledge and skills to perform my needed operation, and that was confirmed upon meeting him at the initial consultation. He also displayed a quiet confidence and was very approachable at all times, which put me at ease. I was naturally very anxious about having this operation, but I completely trusted in his ability to do an excellent job. He visited me in my room before the operation, and also every day thereafter during my stay, allowing me opportunities to ask any questions that had arisen in my mind, as well as reassuring me of my progress. At the follow-up appointment he likewise reassured me about the success of the operation as well as the condition of my other joints, which had also been x-rayed prior to the procedure. I am very happy with Mr. Keenan in all aspects of this experience.

TCM Healthcare Fertility Clinic

Diagnostics & Testing, Fertility Medicine, + 1 more

We decided to visit them after reading their positive reviews and wanted to give it a try. After reviewing my test results, they recommended a three-month course of treatment. The instructions and cooking process were clear and easy to follow. After completing the three months of treatment, I went for another test and was delighted to learn that my FSH levels had gone down, which felt unbelievable and made us extremely happy. That said, I would have liked to learn more about my TCM diagnosis and what it meant, as this was not really explained to me. This was a bit disappointing, as I was genuinely interested—especially considering the cost of the consultations. Communication and transparency could have been better in this regard. However, Professor Au did call us to reassure us whenever he felt it was needed, which we appreciated. I would recommend them to anyone who is struggling with fertility and looking for support.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Mr Mark Wevill

Ophthalmologist

I’ve been shortsighted for most of my adult life, and recently I started struggling with reading. Switching to varifocals helped, but they weren’t ideal for things I love—like sports, cycling, and swimming. I’ll admit, I’m quite squeamish, so previous consultations for laser eye surgery left me feeling uneasy. Meeting Mr. Wevill was a completely different experience—he put me at ease right away and made the whole process feel comfortable and stress-free. I decided to have both lenses replaced with prescription lenses, and honestly, the procedure was quick, simple, and far less daunting than I imagined. I’m thrilled with the results and would wholeheartedly recommend Mark for lens replacement or laser surgery.

᠎ Clemmie Oliver

Nutritionist

Clemmie is utterly fantastic and a wealth of knowledge when it comes to nutrition and living with IBD and, in particular, a J Pouch. Clemmie completely understands the challenges facing those with IBD and J pouches and her tailored advice and guidance has had an unbelievably positive impact on my diet and gut issues. I felt improvements almost instantly after starting to implement Clemmie’s advice. I feel incredibly lucky to have worked with Clemmie and can’t recommend her enough to anyone needing support with nutrition and diet and particularly those requiring support to navigate their nutrition with IBD. Thank you so much Clemmie.

Professor Bruce Kidd

Rheumatologist

I have seen Professor Bruce Kidd a few times and I am currently under his observation. I feel very lucky to be recommended and referred to see him. People who are, sadly, suffering from the rheumatic pain/condition will agree the feeling of waking up without pain is a true blessing and this is what can be achieved with the help of Professor Kidd's High Professionalism, Attention and Care. Professor Kidd demonstrates open-mindedness to different treatments, combining various therapies to provide comprehensive care and it works! I am Grateful and Thankful for Professor's skill and the care I am receiving during my treatment.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

Dr. Mohamed Aly

General Surgeon

I had an excellent experience with Dr Mohamed Aly. His expertise and depth of knowledge as a consultant upper gastrointestinal surgeon were clear throughout the consultation. He listened carefully, answered all of my questions thoroughly, and explained my condition and options in a clear and reassuring way. I felt fully involved in decisions about the next steps in my care. His professional, calm, and patient focused approach inspired real confidence. I would highly recommend Dr Aly to anyone seeking outstanding specialist care.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. All the staff here are so kind and friendly. Special shout out to Roslyn for how well she looked after me (and my very anxious mum!) on the day, Bernadette, Lisa, but everyone has been amazing. I'm still healing and had to come in for a same day appointment to have something checked and Belinda totally put me at ease and gave me really clear information. Honestly couldn't fault a single element of my experience!

Dr Imran Malik

Diabetes & Endocrinology Specialist

Dr Imran Malik was professional, thorough, and genuinely considerate throughout my referral. He put me at ease from the outset, took the time to listen, and helped to significantly ease my anxiety. He clearly explained my medical concerns and the steps needed to move forward, leaving me feeling informed and reassured. His calm, respectful manner was exemplary, especially given the sensitive nature of my condition.

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

Some feedback was the lack of information about parking. I also tried to follow the directions link and it failed on an apple device. A quick Google took me to the door fine. The appointment start time was late and my parking meter was at its end. Luckily no warden about. So some info on parking and timings to expect would be helpful. Thanks for reading.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

Visit was generally satisfactory. However, after arrival I was ignored for almost an hour, well past my appointment time. The front desk noted my arrival and then seemed to forget about me. This was unnerving at a time when I was already anxious and an unnecessary delay for those accompanying. There was no apology when the error pointed out.

Mr Michael Green

General Surgeon

From the first consultation through to surgery and post op, Mr Green has provided detailed information at all visits. He is friendly, professional and this put you at ease, knowing you are in expert hands. I'm absolutely delighted with the outcome of my surgery . Mr Green is an excellent surgeon and I would highly recommend him.