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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Michael Hughes

General Surgeon

Mr Hughes has been an excellent doctor for me. He explained clearly my options for treatment, outlining risks and benefits of each option, and then supported me in a friendly and professional manner throughout the process. His surgery was effective, with minimal recovery time because he took care to minimise the side effects which I had suffered from surgery in the past. He also went beyond the requirements of his post in my post-operative care, telephoning me in his own time to ensure that I had made a comfortable transfer to home. As well as first class medical care, Mr Hughes was a pleasure to know. With a nice and always appropriate sense of humour, he lifted my spirits and made me feel comfortable at all times. There was none at all of the arrogance and pomposity which I’ve encountered from others consultants in the past.

Mr Gordon Muir

Urologist

My experience was very positive and I was given very clear information on the procedures that would deal with my particular very chronic symptoms which had affected the quality of my life very badly over several years.My GP was helpful and we tried several different medications which did not deal with my symptoms and caused worrying side effect. Following my consultation with Mr Muir I decided to go ahead with the procedure which was straight forward and was moderately uncomfortable for 2/3 days and not particularly painful. Recovery for me was very quick and I followed the information and advice given to me from the team. There are follow appointments to ensure that recovery is progressing as it should. I wish I had the treatment earlier and the quality of my life has changed for the better in so many ways.

Mr Kalpesh Patel

ENT Surgeon

Mr Patel was outstanding throughout my treatment. From the first consultation he was warm, friendly and immediately put me at ease. His advice was clear and reassuring, and he took time to explain the options and next steps in a way that was easy to understand. The procedure itself was handled with great care. Mr Patel was extremely meticulous and thorough, and his calm, professional manner made me feel that I was in very safe hands. He also followed up sensitively afterwards, showing genuine compassion and attention to detail. I’m very grateful for his care and would not hesitate to recommend Mr Patel to anyone seeking an ENT surgeon.

Basuto Medical Centre

Dermatology, General Practice (GP), + 1 more

Since I joined in 2000, I have been elightened and guided every step of the journey I needed to make for and with the maintenance and improvement of my health. Dr McMichen has at all times made clear connections between any of symptoms I described and the possible pathology behind them. In addition I have always had the most considered responses to any alternatives there might have been. My experience over 26 years has left me aware of the considerable knowledge and professionalism which I have been offered on each and every visit.

London Bridge Sports Medicine

Sports & Exercise Medicine

Staff at both the receptions were welcoming , No waiting time . Saw the specialist regarding ongoing issues with my knees and toes, and the he was extremely helpful and informative. He took the time to clearly explain what was happening, walking me through the MRI images in a way that was easy to understand. All available options were discussed thoroughly, including injections and physiotherapy, and I felt fully informed throughout the appointment. . Overall, a very positive and supportive experience.

Dr Animesh Singh

Rheumatologist

I had an excellent experience with Dr. Singh. I had one initial consultation and one follow-up visit, and both were very positive. The waiting time was less than three minutes on both occasions. Dr. Singh took the time to ask detailed questions about my medical history, arranged thorough investigations, and explained everything very clearly. I was also informed in detail about the prognosis and the plan for future follow-ups. I felt well cared for and reassured throughout the process.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

From start to finish I had an excellent experience at Vision Scotland Glasgow. All staff were welcoming and friendly and the physical clinic was very pleasant, modern and clean. There was some complexity with my particular clinical requirements although the clinical team (especially Neil) were very patient and thorough in helping to identify the correct solution for me. The procedure was straightforward and I am very happy with the outcome!

Dr. Katie Cowie

General Practitioner

I was very happy with my visit. From the start the booking process was quick and painless. The visit itself with Dr. Cowie was a positive experience.. She was attentive, interested and of course knowledgable. She has helped me greatly with my symptoms with the information provided as well as the medication that was prescribed. All of it was spot on and just hours after receiving my medication, I already feel my symptoms easing.

Professor Michael Loebinger

Respiratory Doctor

Prof. Loebinger is super professional, his expertise is exceptional and I am very grateful that he accepted to see me. I will like to thank him very much for all his help and advises. I deeply hope that I could see him soon for tretatment he sugested. With many thanks and gratitude, Lucia L PS. I tried to click the stars from the form, but it didn't click. However my answer is is Just Exceptional.

Miss Yasemin Tavsanoglu

Plastic Surgeon

This was my first time for Botox and Yas was so kind and reassuring. She explained everything really well before, throughout and afterwards. I have had so many compliments since and I can really see the difference. She listened to what I was hoping for and advised me what would work best. I could not have hoped for a more professional empathetic doctor nor a better result.

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

My visit was a quick referral from a different specialist. I had a very positive experience from arrival. Efficient reception team, clear and respectful discussion with my Doctor and care with the nurse team. When you are feeling vulnerable, having such a professional specialist team made me feel I was absolutely in the best place.

Mr Paul Cleaveland

Urologist

I teleported to make an appointment to discuss my medical my medical issues and was very pleasantly surprised to get a consultation the same day. I arrived in good time for the appointment and was called in exactly at the appointment time. Mr Cleveland was very welcoming and professional.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

Lovely and friendly staff. Only exception is that the printed prescription did not had a wet stamp as was about to collect medication, the pharmacy did not accept it and there was back and fro with this which eventually resolved. Overall good experience

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

Very friendly and efficient staff. Everything was fully explained before hand and any post-op queries were dealt with quickly including a same morning doctor visit when it was required I cannot recommend highly enough