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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Mr Bishwanath Pal

Ophthalmologist

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon—highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Mrs Polly Ford

Obstetrician & Gynaecologist

Mrs Polly Ford was fine. I am very disappointed to wait a year and half to see someone about chronic pain that is effecting my every day life terrible. Leaving unable to work and care for my child how a mother should.. and I’m told to go back to my gp for pain med.. my dr ASKs me what i need regarding pain meds they are great, women with this condition need guidance and support. A plan is n place ?? It’s like a free for all with pain meds ?! Madness its Not just drugs… we need with this condition.. so sad.. i know NHS is on its knees. Im so greatful for everyone that works for them. They do the best they can with what they have. However my care needs are not being meet by Gynaecology. And I do request to speak to somebody else.

Professor Vik Veer

ENT Surgeon

Professor Veer is a very professional and kind man, who obviously carers deeply about his work and his patients. I cannot thank him enough for the support and help he has given me so far, as I have felt previously that I have not been listened too when discussing my condition. Professor Veer recognised this and has arranged for me to be seen again at Queens Hospital to see him, therefore not having to pay the fees at Harley Street, and continued with investigations into my condition. Professor Veer has also reimbursed my fee, which is so kind of him.

Newmedica Plymouth

Ophthalmology

All I can say is I’m so happy having both my cataract operations with Newmedia. Nick and the team are fantastic. They all have the time and patients to answer all my questions prior to the op, during and after and I’m so happy with the results. At 54 years old and now I don’t require contact lenses anymore, this is life changing for me, so thank you all very much, I can’t express how much difference this has made. Kind regards Steve

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

It was great to be able to see Mr Steven Lau at the Spencer, although a great shame that the NHS does not recognise crossover between private and public services. I had paid £250 to see Mr Lau for the same consultation as I had on 7th January, meaning that I am no further along the path of accessing the treatment I’ve waited 21 months for. I am grateful, however, that I’m accessing private services via the NHS

Dr Usamah Jannoun MD DMS-Med D-SEM FFSEM

Sport & Exercise Medicine Doctor

Dr Jannoun is a fantastic Doctor. I have seen him a couple of times for spinal/cervical pain relief injections and wholeheartedly recommend his services. I am no stranger to these injections having suffered a lot of back pain in the last few years but at this point I would not consider seeing anyone else. I am always confident that I am in the best possible hands and has no hesitation recommending him.

Mr Adam Blackburn

Plastic Surgeon

From my initial meeting with Mr Blackburn he put me at ease explained everything In a clear and understanding manner. He helped me to become the best version of myself. The operation went very smoothly and knowing Mr Blackburn was at the end of the phone for any queries and booked in follow up appointments helped me with my uncomplicated recovery. I cannot thank or recommend highly enough.

Harley Street Hearing

Audiology, Ear Care

This was the first annual review of my hearing aids. It was extremely positive: apart from the hearing test and checking of my aids, many aspects of their use clarified as can only come to light through experience of wearing them. Conducted with care and commitment to helping me make the best use of the aids and I feel confident and positive about the way forward.

Spire Murrayfield Hospital Wirral

Breast Surgery, Cardiology, + 16 more

From initial clinical preliminary diagnosis to start of medication each step was explained to you with care and respect. Future tests were also explained which form part of recovery and correct treatment. Done so in a way which exemplifies good patient practice rare these days. A kind and caring doctor who did not make you feel rushed or just a number.

Newmedica Leicester

Ophthalmology

I arrived feeling nervous for my YAG laser procedure. Within five minutes of arrival I was feeling more at ease. Every part of the procedure was explained and I was told what to expect. The staff were all friendly and very knowledgeable which also put me at ease. Everything went smoothly and was over and completed within a very sad short time.

Mr Benjamin Snowden

Obstetrician & Gynaecologist

He made me feel completely at ease and explained the entire process clearly at every stage. Throughout all consultations, he was professional, attentive, and reassuring. He took the time to answer all my questions and ensured I felt informed and comfortable throughout. I would highly recommend his services.

Dr. Giridhar Tarigopula

Diabetes & Endocrinology Specialist

Dr.Tarigopula’s expertise knowledge made me able to understand my condition better. The way he explained medical terminology to me helped comprehension of organs involved. He also reassured me by referring me for other tests and feeling cared for by medical professionals Positive experience Thank you

Dr Riyaz Somani

Cardiologist

Everyone was very friendly and helpful. Dr Somani explained everything in detail regarding the operation and put me at ease with his kindness. The anaesthetist also explained what was going to happen in detail and was also very friendly. The staff and everyone at the hospital were excellent.